Interpersonal Communication in Business Practice Exam
Course Introduction
Interpersonal Communication in Business explores the theories, principles, and practices of effective communication between individuals within professional settings. This course emphasizes the development of oral, written, and nonverbal skills essential for building relationships, resolving conflicts, negotiating, and collaborating in diverse business environments. Students will learn how culture, perception, listening, and emotional intelligence influence interactions, and will practice strategies for delivering constructive feedback, conducting meetings, and managing workplace dynamics. Through case studies, simulations, and real-world examples, students will gain practical insights to enhance their professional presence and communication effectiveness in various business contexts.
Recommended Textbook
Business and Professional Communication Principles and Skills for Leadership 2nd Edition by
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Page 2
Steven
Chapter 1: Communicating and Leading at Work
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Q1) It is possible for someone to be a leader even without being designated to assume a specific leadership role.
A)True
B)False
Answer: True
Q2) is any communication,other than written or spoken language,that creates meaning for someone.
A)Verbal communication
B)Language
C)Impersonal communication
D)Nonverbal communication
Answer: D
Q3) As a leader being mindful of your communication and conscious of what motivates you and others to communicate is the description of which communication principle?
A)Effectively using and interpreting nonverbal messages
B)Appropriately adapting your message to others
C)Listening and responding thoughtfully to others
D)Being aware of your communication with yourself and others
Answer: D
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Chapter 2: Being Aware of Self and Others: Enhancing Communication and Leadership
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Q1) Bill no longer enjoys his work because he was passed over for a promotion and does not believe he will advance any further in the company.Bill is suffering from a lack of motivation factors.
A)True
B)False
Answer: True
Q2) Which of the following statements most accurately describes the human resources leadership approach?
A)Workers are viewed as resources that can enhance an organization.
B)Workers are motivated by rewards and punishment.
C)Views organizations and teams as complex interconnected sets of elements.
D)People are motivated by their individual needs.
Answer: A
Q3) Krista thinks she is great at leading meetings,but the rest of her team does not agree.This understanding represents mindfulness.
A)True
B)False
Answer: False
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Chapter 3: Using Verbal and Nonverbal Messages
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Q1) According to your text,candidates with an ear piercing are perceived by recruiters to be just as trustworthy and knowledgeable than those not wearing any jewelry.
A)True
B)False
Answer: False
Q2) According to your textbook,nonverbal messages are more believable than verbal messages because .
A)people are not always consciously aware of their nonverbal messages
B)verbal communication is more ambiguous than nonverbal communication
C)nonverbal messages are more concrete than verbal messages
D)we have more control over our nonverbal messages than our verbal messages
Answer: A
Q3) messages are communicated through physical appearance,posture,movement,facial expressions,eye contact,and touch.
A)Verbal
B)Nonverbal
C)Complex
D)Connotative
Answer: B
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Chapter 4: Listening and Responding
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Q1) Attending to a message is the first step to listening.
A)True
B)False
Q2) To actively listener you must only be engaged mentally.
A)True
B)False
Q3) Bruce's boss likes to have staff meetings every morning.This is a problem for Bruce because his mental alertness is best in the evening. Which of the following should Bruce NOT do?
A)Suggest an evening meeting.
B)Inform coworkers that he has trouble listening in the morning.
C)Change the location of the meeting.
D)Wake up earlier to be more awake for the meeting.
Q4) Hearing is psychological,while listening is physiological.
A)True
B)False
Q5) Compare,contrast and give an example of selecting and attending.
Q6) One way to prepare yourself physically to listen is to use the SOLER process.
A)True
B)False
Page 6
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Chapter 5: Adapting to Differences
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Q1) The nonverbal cues related to culture that surround and give meaning to messages are called .
A)culture
B)polychronic
C)monochromic
D)cultural context
Q2) Tania is very communicative in her small group at work and with close friends,but she gets very nervous when talking in a large group.Tania has called _.
A)low communication apprehension
B)high public speaking context communication apprehension
C)high communication apprehension
D)low public speaking context communication apprehension
Q3) Which of the following is NOT true regarding men and women's use of powerful and powerless language?
A)Women use more hedges than men.
B)Women use more tag questions than men.
C)Women use more intensifiers than men.
D)Women use more qualifiers than men.
Q4) Describe the five steps to make an organization's website culturally friendly.
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Chapter 6: Relating to Others at Work
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Q1) Identify and define the four types of workplace communication.What relationship is each type of communication used with?
Q2) Workplace conflict is uncommon,which is why most people struggle to manage conflict effectively.
A)True
B)False
Q3) Amy's boss recently assigned her to a new project.However,her boss did not tell her how to do it,did not give any additional help,and did not tell her when the project was due.Which important part of management did her boss not effectively practice?
A)Accountability
B)Consequences
C)Delegation
D)Relate
Q4) One advantage of the PUGSS model is that it makes managing and resolving conflict like working through a script.
A)True
B)False
Q5) List the five guidelines for upward communication.
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Chapter 7: Interviewing Principles and Skills
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Q1) An effective interview meets four criteria: structured,goal oriented,interesting,and role directed.
A)True
B)False
Q2) limits the possible range of responses and requires a simple,direct,and brief answer.
A)Closed questions
B)Probing questions
C)Leading questions
D)Open questions
Q3) During her interview Val demonstrates her ability to listen carefully,self disclose appropriately,and resolve conflict while also appearing open and approachable by the way she answers the questions she is asked.By using these skills she is meeting her .
A)relational goal
B)secondary goal
C)task goal
D)personal goal
Q4) Describe the interviewee's role and the interviewee's role in processing the body of the interview.
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Chapter 8: Interviewing Types
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Q1) While interviewing for a position in XYZ Co's Training and Development department,Steve highlighted his experience in conducting needs assessments and with curriculum development and presentational speaking.What type of skills was Steve highlighting?
A)Transferable skills
B)Adaptive skills
C)Job-related skills
D)Organizational skills
Q2) Conducting a career-search information interview is a way for those in an organization to get to know you even when a job is not available.
A)True
B)False
Q3) Define gaps analysis.What three questions must be answered in order to properly conduct a gaps analysis?
Q4) Describe how to appropriately follow-up after a job interview.
Q5) People are more likely to adopt solutions they generate than solutions that are imposed on them.
A)True
B)False
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Chapter 9: Collaborating in Teams
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Q1) List and briefly describe the eight characteristics of an effective team.
Q2) Teamwork decreases the likelihood that we'll remember what we discuss because we're not actively involved in the discussion.
A)True
B)False
Q3) The team should view perceive their goal as both evaluating and important.
A)True
B)False
Q4) Suzy is very focused during her team meetings.She takes the minutes,asks for additional clarification from members,offers new ideas,and periodically summarizes what the team has accomplished during the meeting.Suzy is fulfilling what type of role?
A)Task
B)Social
C)Individual
D)Power
Q5) Describe the three different team roles and provide an example of each.
Q6) During the conflict phase of team development,primary tension is common.
A)True
B)False
Page 11
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Chapter 10: Enhancing Team Meetings
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Q1) Research suggests that electronic brainstorming generate than traditional face-toface groups.
A)more ideas
B)fewer ideas
C)better ideas
D)equal amount of ideas
Q2) Which of the following is a characteristic of structure?
A)A well organized agenda keeps the meeting on schedule.
B)There is much talk and participation from the group members.
C)Manages the give-and-take of discussion.
D)Manages relationships and reactions to the task.
Q3) When facilitating a brainstorming session,it is important to never set a time limit.
A)True
B)False
Q4) is the final step in the problem solving process.
A)Identify and define the problem
B)Analyze the problem
C)Select the best solution
D)Test and implement the solution
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Chapter 11: Developing Your Professional Presentations
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Q1) When choosing illustrations to deliver during your presentation,it is important to use illustrations that are the exception rather than the norm.
A)True
B)False
Q2) When preparing for his presentation,James focused on how his audience might react to his presentation.James also rehearsed standing up,walking to the front of the room,and practicing his presentation out loud.What two tips for building your confidence did James utilize?
A)Don't procrastinate; know your audience
B)Know your audience; re-create the speech environment when rehearsing
C)Visualize success; give yourself a pep talk
D)Channel your nervousness; re-create the speech environment when rehearsing
Q3) Felix has decided to deliver a presentation on the steps to appropriately train a dog.He should use a spatial organization pattern.
A)True
B)False
Q4) List and briefly describe the sources of supporting material for a presentation.
Q5) Explain how to use illustrations effectively during a presentation.
Q6) List and explain the four functions of a conclusion.
Page 13
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Chapter 12: Delivering Professional Presentations
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Q1) According to your textbook,the delivery style advocated by most communication experts is .
A)manuscript speaking
B)memorized speaking
C)impromptu speaking
D)extemporaneous speaking
Q2) People are less likely to comprehend what they can both see and hear.
A)True
B)False
Q3) When responding to questions,it is a good idea to repeat or rephrase the question.
A)True
B)False
Q4) Which of the following is NOT a recommendation when designing your PowerPoint presentation?
A)Use all caps for emphasis.
B)Use color to create a mood and maintain attention.
C)Design for contrast.
D)Use black and white effectively.
Q5) List the six tips for preparing a presentation with PowerPoint.
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Chapter 13: Achieving Your Presentation Goals: Informing,
Persuading and Relating
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Q1) In a public relations presentation,the speaker is specifically providing information to public image for the person or organization the speaker is representing.
A)create a negative
B)manipulate a conservative
C)maintain a neutral
D)promote a positive
Q2) Which of the following would be an example of an appeal to misplaced authority?
A)A CEO of a large toy company endorsing a new children's game.
B)A representative from an energy company endorsing nuclear energy.
C)An athlete endorsing a breakfast cereal.
D)A veterinarian endorsing a new type of food for dogs.
Q3) Training is a type of informative speaking,in which a trainer seeks to develop specific in listeners to help them perform a specific more effectively.
A)skills; job or task
B)task; job
C)knowledge; skill
D)jobs; skill
Q4) List and describe the four different reasoning techniques for persuading others.
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Q5) List and explain the five steps involved when completing a motivated sequence.
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Chapter 14: Writing for Business
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Q1) Which of the following is true of memos?
A)The material contained within the memo should be sensitive.
B)They are most effective when sent to a small to moderate amount of people.
C)They should not follow the norms of the company.
D)They always require a standard signature.
Q2) The organizational pattern begins with the first in a series of events or steps and move on to the second,third,and so on.
A)Priority
B)Chronological
C)Problem-solution
D)General-to-specific
Q3) Explain the purpose of a complaint letter and list four suggestions for writing a letter of complaint that's likely to be read and acted upon.
Q4) The spell-check tool is a foolproof.
A)True
B)False
Q5) Lengthy paragraphs are easier to read.
A)True
B)False
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Chapter 15: Managing Time: Managing Information
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Q1) List and briefly describe each of the five time management principles.
Q2) The first step in time management is _.
A)developing well-written goals and objectives
B)making a list of things to do
C)admitting you have a problem
D)schedule your day
Q3) are clear statements that identify what you'd like to accomplish in the future.
A)Objectives
B)Lists
C)Goals
D)Steps
Q4) According to your book,time management is defined as?
A)The setting of deadlines and checkpoints during a project.
B)Multitasking what you are doing to be more efficient.
C)The use of techniques for analyzing and prioritizing goals and objectives in order to increase efficiency and productivity.
D)The creating of lists, schedules, and order sheets to maximize your time to work ratio.
Q5) List the four strategies for managing paperwork.
Q6) How does technology sometimes make prioritizing difficult?
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