International Management
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Course Introduction
International Management explores the strategies, structures, and operations of organizations functioning in a global environment. This course examines the complexities of managing across borders, including cultural differences, international market entry, cross-cultural communication, and global leadership. Students will analyze case studies and current events to develop skills in decision-making, adapting organizational practices, and managing diverse teams in multinational contexts. Emphasis is placed on ethical considerations, global competitive dynamics, and the impact of international regulations and economic trends on managerial practices.
Recommended Textbook
Contemporary Management 7th Edition by Gareth Jones
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18 Chapters
1977 Verified Questions
1977 Flashcards
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Chapter 1: Managers and Managing
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Sample Questions
Q1) Grouping people into the various departments of an organization is known as organizing.
A)True
B)False
Answer: True
Q2) All four functions of management are:
A)constant
B)stable
C)dynamic
D)conceptual
E)technical
Answer: C
Q3) An outcome of the controlling function should be the ability to measure the organization's performance accurately.
A)True
B)False
Answer: True
Q4) Identify and discuss the "four building blocks" of competitive advantage.
Answer: The four blocks are increasing efficiency,innovation,customer responsiveness,and quality.
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Chapter 2: The Evolution of Management Thought
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Sample Questions
Q1) In a bureaucracy,the authority of a manager should be based on their performance.
A)True
B)False
Answer: True
Q2) If an organization has a profit-sharing plan in which top executives are able to purchase the company's stock at a discount whenever the organization has a highly profitable year,this organization is acting consistently with Fayol's principle of:
A)Unity of command
B)Discipline
C)Line of authority
D)Unity of direction
E)Remuneration of personnel
Answer: E
Q3) The idea of "lean manufacturing" relies on workers performing narrow,specialized tasks.
A)True
B)False
Answer: False
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Chapter 3: Values,attitudes,emotions,and Culture: The Manager As a Person
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114 Flashcards
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Sample Questions
Q1) Differentiate between terminal and instrumental values.How do they contribute to the organizational culture?
Answer: Shared terminal and instrumental values play a particularly important role in organizational culture.Terminal values signify what an organization and its employees are trying to accomplish,and instrumental values guide how the organization and its members achieve organizational goals.In addition to values,shared norms also are a key aspect of organizational culture.Recall that norms are unwritten,informal rules or guidelines that prescribe appropriate behavior in particular situations.Managers determine and shape organizational culture through the kinds of values and norms they promote in an organization.Managers of different kinds of organizations deliberately cultivate and develop the organizational values and norms that are best suited to their task and general environments,strategy,or technology.
Q2) The process by which newcomers to an organization learn the values and norms is:
A)Accumulation
B)Socialization
C)Attribution
D)Attitude adjustment
E)Embedding
Answer: B
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Chapter 4: Ethics and Social Responsibility
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Sample Questions
Q1) Use the four sources of business ethics.Explain the failures in each source that contributed to the 2008-2009 financial crisis.
Q2) Discuss the importance of trust and reputation on company performance.
Q3) Steve has noticed that there has been an error in his weekly pay stub and the company has unknowingly paid him too much.Steve's pondering about whether to report this issue is an ethical dilemma.
A)True
B)False
Q4) Web sites like Napster that allow for the free downloading of songs and movies can be viewed as a "tragedy of the commons" because pursuit of self interest will destroy the societal interest.
A)True
B)False
Q5) "An ethical decision is one that a typical person in a society would think is acceptable" is a statement that reflects the practical rule.
A)True
B)False
Q6) Justify the importance of an ethics ombudsperson.
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Chapter 5: Managing Diverse Employees in a Multicultural Environment
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Sample Questions
Q1) Overt discrimination by a manager violates the principle of distributive justice.
A)True
B)False
Q2) Managers have an ethical obligation to eradicate sexual harassment in their organizations.What are four initial steps managers can take to deal with the problem?
Q3) Title VII of the Civil Rights Act requires that men and women be paid equally if they are performing equal work.
A)True
B)False
Q4) In the U.S. ,which of the following groups are expected to grow the most?
A)African-Americans and Asians
B)Asians and Hispanics
C)Hispanics and non-Hispanic whites
D)Hispanics and African Americans
E)Asians and American Indians/Alaska Natives
Q5) It has been said that,"Managing diversity makes good business sense." Do you agree or disagree with this statement? Defend your argument either pro or con.
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Chapter 6: Managing in the Global Environment
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Sample Questions
Q1) To companies like AmerinUE,trade unions that provide potential employees are:
A)Competitors
B)Distributors
C)Customers
D)Suppliers
E)Sociocultural forces
Q2) The values,norms,beliefs,laws,and customs that unite the citizens of a country are known as:
A)A democracy
B)Globalization
C)A society
D)The national culture
E)The community
Q3) All of the following are examples of the general environment of the organization EXCEPT:
A)Demographic forces
B)Legal forces
C)Distributors
D)Global forces
E)Technological forces
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Chapter 7: Decision Making,learning,creativity,and Entrepreneurship
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Sample Questions
Q1) Dialectical inquiry is easier to use than devil's advocacy to blunt the effects of groupthink in group decision making.
A)True
B)False
Q2) What are the characteristics of an entrepreneur?
Q3) In a ______________,a group of ______ are deliberately separated from the normal operation of the organization.
A)Project team;entrepreneurs
B)Skunkworks;intrapreneurs
C)Product champion team;intrapreneurs
D)Skunkworks;managers
E)Task force;managers
Q4) What assumption is made by the classical model?
A)There is no optimum decision
B)There is more than one alternative
C)There is only one alternative
D)Managers have access to all the information they need
E)Managers are not capable of making decisions
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Q5) Discuss the procedure managers can use to learn from the results of past decisions.
Chapter 8: The Manager As a Planner and Strategist
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Sample Questions
Q1) Organizational strengths (S)and weaknesses (W)are ______ and environmental opportunities (O)and threats (T)are ______.
A)Corporate-level,business-level
B)Business-level,corporate-level
C)Internal,external
D)External,internal
E)Functional-level,business-level
Q2) Discuss the four qualities of an effective plan emphasized by Henri Fayol.
Q3) Effective plans should have four qualities: unity,continuity,accuracy,and inflexibility.
A)True
B)False
Q4) When KFC decided to customize its menu options based on a particular country's preference,the company is employing a ______ strategy.
A)Focused-differentiation
B)Global
C)Related diversification
D)Multidomestic
E)Unrelated diversification
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Chapter 9: Value-Chain Management: Functional
Strategies for Competitive Advantage
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Sample Questions
Q1) __________ means producing goods and services with superior design,features,reliability,and after-sales support.
A)Efficiency
B)Quality
C)Innovation
D)Flexibility
E)Responsiveness
Q2) The members of a team who bear primary responsibility for the success of a project and who stay with a project from inception to completion are called:
A)Contract members
B)Core members
C)Product development team
D)Developmental members
E)Founding members
Q3) Each functional activity along the chain adds value to the product by increasing costs that increase the price a company can charge for it.
A)True
B)False
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Chapter 10: Managing Organizational Structure and Culture
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Sample Questions
Q1) Andy,the CEO for ABC Inc. ,structured his organization according to the product lines offered.What type of structure is the organization using?
A)Geographic structure
B)Market structure
C)Product structure
D)Functional structure
E)Process structure
Q2) An organization with a highly skilled workforce that work in teams will exhibit all of the following characteristics EXCEPT:
A)Flexible structure
B)Professional culture
C)High degree of employee autonomy
D)High degree of supervision
E)Decentralized structure
Q3) The flatter the hierarchy of an organization the less flexible the organization becomes.
A)True
B)False
Q4) Discuss the advantages and disadvantages of decentralizing authority.
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Chapter 11: Organizational Control and Change
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Sample Questions
Q1) Describe the steps in the organizational change process.
Q2) All of the following are problems associated with direct supervision EXCEPT:
A)Expensive
B)Demotivation of subordinates
C)Not feasible for some jobs
D)Employees may feel scrutinized
E)Personal involvement with subordinates
Q3) The process by which managers monitor and regulate the organization in order to determine if the organization is operating efficiently and effectively is known as controlling.
A)True
B)False
Q4) If goals are set at an impossibly high level,managers might work only half-heartedly to achieve them because they are certain they will fail.
A)True
B)False
Q5) Explain the relationship between organizational control and the four building blocks of competitive advantage.
Q6) Describe Lewin's Force-Field Theory.
Page 13
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Chapter 12: Human Resource Management
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Sample Questions
Q1) MissouriBank provides a tuition reimbursement program to its employees.This is an example of:
A)Mentoring
B)Training
C)Formal education
D)Development
E)Informal education
Q2) As a part of its human resource planning process,RST Consulting estimates the qualifications of all current employees as well as the qualifications of the available workers in the external job market.RST Consulting is conducting a supply forecast.
A)True
B)False
Q3) A manager assesses a subordinate on personal characteristics that are relevant to the job performance of that subordinate.This is known as:
A)Selection
B)Trait appraisal
C)Recruitment
D)Ability testing
E)Simulation
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Chapter 13: Motivation and Performance
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Sample Questions
Q1) In Herzberg's motivator-hygiene theory,all of the following are examples of motivator needs EXCEPT:
A)Interesting work
B)Responsibility
C)Pay
D)A sense of accomplishment
E)Autonomy
Q2) A manager removes a positive reinforcement in order to change the behavior of a subordinate.This is called:
A)Extinction
B)Positive reinforcement
C)Negative reinforcement
D)Instrumentality
E)Valence
Q3) How hard an employee works on the job is referred to as:
A)Persistence
B)Effort
C)Instrumentality
D)Valence
E)Equity
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Chapter 14: Leadership
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Sample Questions
Q1) During each performance appraisal,Jeanie very carefully explains to her subordinates just how important their jobs are to the company and that their jobs are instrumental in the company reaching its goals.Jeanie is practicing:
A)Transactional leadership
B)Transformational leadership
C)Developmental consideration
D)Democratic leadership
E)Directive leadership
Q2) Fiedler's contingency model of leadership helps to explain why a manager may be an effective leader in one type of situation and an ineffective leader in another situation.
A)True
B)False
Q3) A key finding in the research literature is that male and female managers do not differ significantly in their propensity to perform leader behaviors.
A)True
B)False
Q4) Discuss the guidelines of the path-goal theory.
Q5) Discuss the two kinds of leader behaviors presented in the Behavior Model.
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Chapter 15: Effective Groups and Teams
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Sample Questions
Q1) Discuss how the use of groups and teams can help an organization to gain a competitive advantage.
Q2) Informal groups composed of employees who enjoy one another's company and socialize with one another are called:
A)Formal group
B)Virtual team
C)Interest group
D)Task Force
E)Friendship group
Q3) According to research findings,when group cohesiveness is _________,the members of the group strongly __________ their group membership and have a _________ desire to remain a member of the group.
A)High;value;weak
B)Low;value;high
C)High;value;strong
D)Low;devalue;high
E)High;devalue;low
Q4) Discuss the relationship between teams/groups and customer responsiveness.
Q5) Differentiate between friendship and interest group.Provide an example of each.
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Chapter 16: Promoting Effective Communication
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Sample Questions
Q1) When would managers most likely be able to successfully use groupware as a communication medium in their organizations?
Q2) Douglas put together a company newsletter to talk about general topics about the company to all of the employees.This is an example of:
A)Personal written communication
B)Impersonal written communication
C)Formal written communication
D)Intranet
E)A memo
Q3) When sending messages,a manager needs all of the following communication skills EXCEPT:
A)Send clear messages
B)Encode messages the receiver understands
C)Select appropriate medium
D)Filter information
E)Ensure a feedback mechanism is built into the message
Q4) Differentiate between the four types of communication networks that managers can utilize in an organization.Provide examples of each.
Q5) Explain how managers can become better listeners.
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Chapter 17: Managing Conflict,politics,and Negotiation
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Sample Questions
Q1) One manager argues that the organization should only do the minimum amount required by law,while another argues that the organization should act in a responsible manner regarding environmental pollution beyond what the law requires.This is an example of:
A)Intrapersonal conflict
B)Interorganizational conflict
C)Intragroup conflict
D)Interpersonal conflict
E)Intergroup conflict
Q2) At the area community college,the various deans are in disagreement as to which department should receive funds for new computer equipment.This is known as:
A)Controlling the agenda
B)Overlapping authority
C)Incompatible evaluation systems
D)Scarce resources
E)Status inconsistency
Q3) Organizational members may be in conflict over who receives raises in pay.
A)True
B)False
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Chapter 18: Using Advanced Information Technology to Increase Performance
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Sample Questions
Q1) The term "data" refers to raw,unsummarized facts.
A)True
B)False
Q2) Discuss the four factors that determine how useful information is to a manager.Give a specific business example of each of these factors in a specific business situation of your choosing.
Q3) An accounts receivable department that uses a computer system to bill the customers of the organization is using a(n):
A)Expert system
B)Artificial intelligence system
C)Transaction-processing system
D)Operations information system
E)Group decision support system
Q4) ______ tells the computer hardware how to run.
A)Operating system software
B)A LAN
C)Applications software
D)A server
E)The Internet
20
Q5) What is Artificial Intelligence (AI)? How could AI be used to help managers?
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