International Human Resource Management
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Course Introduction
International Human Resource Management explores the strategies, processes, and challenges involved in managing a diverse workforce in multinational organizations. The course covers key topics such as cross-cultural management, global talent acquisition, expatriate management, international labor standards, and the impact of global economic, legal, and ethical environments on HR practices. Through case studies and real-world examples, students gain insights into how organizations adapt their HR policies and practices to align with local cultures and global business objectives, preparing them to effectively manage human resources in a continually evolving international landscape.
Recommended Textbook
Human Resource Management 14th Edition by Gary Dessler
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Page 2
Chapter 1: Introduction to Human Resource Management
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Q1) Which of the following is most likely a line function of the human resource manager?
A) ensuring that line managers are implementing HR policies
B) advising line managers about how to implement EEO laws
C) representing the interests of employees to senior management
D) directing the activities of subordinates in the HR department
Answer: D
Q2) According to employer surveys,one of the primary challenges of Generation Y employees is their ________.
A) inability to use information technology
B) inadequate multi-tasking skills
C) inability to balance work and family
D) need for constant praise and recognition
Answer: D
Q3) The evidence used in evidence-based human resource management may come from actual measurements,existing data,or critically evaluated research studies.
A)True
B)False
Answer: True
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Chapter 2: Equal Opportunity and the Law
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Q1) Which of the following is most likely an example of a discriminatory selection standard?
A) measuring a software designer applicant's knowledge about a computer language
B) requiring a high school teacher applicant to have a four-year college degree
C) requiring engineer applicants to meet specific height standards
D) asking prison guard applicants to reveal their arrest records
Answer: C
Q2) Which of the following tests for adverse impact involves demonstrating that the employer's policy either intentionally or unintentionally excludes members of a protected group?
A) McDonnell-Douglas test
B) BFOQ approach
C) systemic method
D) restricted policy
Answer: D
Q3) Mental disabilities,such as depression and anxiety disorders,account for the greatest number of claims brought under the ADA.
A)True
B)False
Answer: True
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Chapter 3: Human Resource Management Strategy and Analysis
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Q1) Which of the following most likely serves as the basis for the HR strategies developed by the majority of firms?
A) mission statements
B) supervisory objectives
C) competitive advantages
D) workforce requirements
Answer: D
Q2) According to the U.S.Department of Labor,high-performance work organizations include multi-skilled work teams,empowered front-line workers,and extensive training.
A)True
B)False
Answer: True
Q3) Like the scientific method,evidence-based HR management should have all of the following characteristics EXCEPT ________.
A) quantification
B) replication
C) subjectivity
D) prediction
Answer: C
Page 5
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Chapter 4: Job Analysis and the Talent Management Process
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Q1) The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in performance is called ________.
A) job redesign
B) reengineering
C) process engineering
D) job enlargement
Q2) How has modern technology,such as the Internet,changed job analysis methods? How has the Internet improved the ability of managers to write job descriptions?
Q3) What are the steps involved in the job analysis process? Briefly discuss the methods available for collecting job analysis information.
Q4) Which of the following is a written statement that describes the activities,responsibilities,working conditions,and supervisory responsibilities of a job?
A) job specification
B) job analysis
C) job description
D) job context
Q5) What is the difference between job enlargement,job rotation,and job enrichment?
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Chapter 5: Personnel Planning and Recruiting
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Q1) To prevent the appearance of discriminatory hiring practices,firms are advised to avoid asking job applicants on an application form whether they own or rent a house.
A)True
B)False
Q2) Which of the following best explains why firms are using temporary workers more frequently?
A) low cost when hired through agencies
B) workers' desires for flexible schedules
C) high cost of workers' compensation insurance
D) weak economic confidence among employers
Q3) Which of the following is NOT information that should be requested on application forms?
A) experience
B) technical skills
C) marital status
D) training
Q4) What policies and procedures are critical for companies that use temporary agencies for contingent workers?
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Chapter 6: Employee Testing and Selection
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Q1) What are three arguments against the use of personality tests as predictors of job performance?
Q2) Which of the following is used to measure job knowledge?
A) aptitude tests
B) interest inventories
C) achievement tests
D) projective tests
Q3) Make a Picture Story and the Forer Structured Sentence Completion Test are examples of ________ tests.
A) intelligence
B) apperception
C) self-reported
D) projective
Q4) According to the American Psychological Association,all of the following are rights of test takers EXCEPT the right to expect ________.
A) informed consent regarding the use of test results
B) scores to be interpreted by qualified individuals
C) tests to be the only selection tools for a job
D) fairness of the test for all who take it
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Chapter 7: Interviewing Candidates
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Q1) When rejecting a job candidate,it is best to refrain from providing an explanation detailing the reason for the rejection because most candidates view an employer more positively when they don't know the reason for the rejection.
A)True
B)False
Q2) When interviewing disabled people,interviewers tend to avoid directly addressing the disability,which limits an interviewer's opportunity to adequately determine whether or not a candidate can perform the job.
A)True
B)False
Q3) In a brief essay,discuss the differences between structured situational interviews and nondirective interviews.
Q4) In a brief essay,discuss the four types of questions that are frequently used in structured situational interviews.Explain the purpose of each question type and provide an example of each.
Q5) How do nonverbal behaviors and impression management affect an interview?
Q6) In a brief essay,discuss the effect of modern communications technology on interviews.
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Chapter 8: Training and Developing Employees
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Sample Questions
Q1) Mark Caffrey,vice president of sales at Samson Pharmaceuticals,manages a sales team of ten employees.
Members of Mark's sales force vary in experience level.Four members of the sales team have worked at Samson for less than one year.The other six salespeople have been with Samson anywhere from three to seven years.Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year.Mark is considering the idea of providing training to his sales team as a way to boost sales. All of the following questions are relevant to Mark's decision to implement a training program for his sales team EXCEPT ________.
A) What methods are used for recruiting and interviewing individuals for sales positions?
B) Does every salesperson understand what his or her performance standards are?
C) What tools are available to sales team members to help them work efficiently?
D) What were the results of attitude surveys distributed to the sales team?
Q2) Organizational development is usually characterized by the use of action research and the application of behavioral science knowledge.
A)True
B)False
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Chapter 9: Performance Management and Appraisal
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Q1) Which appraisal method combines the benefits of narrative critical incidents and quantified scales by assigning scale points with specific examples of good or poor performance?
A) behaviorally anchored rating scale
B) constant sums rating scale
C) alternation ranking
D) forced distribution
Q2) All of the following are benefits of using computerized or Web-based performance appraisal systems EXCEPT ________.
A) merging examples with performance ratings
B) helping managers maintain computerized notes
C) combining different performance appraisal tools
D) enabling managers to monitor employees' computers
Q3) Which of the following terms refers to the process of evaluating an employee's current and/or past performance relative to his or her performance standards?
A) employee selection
B) performance appraisal
C) employee orientation
D) organizational development
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Page 11
Chapter 10: Employee Retention, Engagement, and Careers
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Q1) Smith Industries has established a career development program for its employees that offers career coaching and workshops.However,a recent employee survey indicates that many women still feel dissatisfied about their career opportunities at the firm.Which of the following would most likely improve the attitudes of female employees at Smith Industries?
A) Smith installs an electronic performance support system for telecommuters.
B) Smith provides hardship allowances to all minority employees.
C) Smith increases the number of performance appraisals.
D) Smith implements a flexible career track system.
Q2) Which of the following terms refers to the automated end-to-end process of planning,recruiting,developing,managing,and compensating employees throughout the organization?
A) performance management
B) human resource management
C) management by objectives
D) talent management
Q3) Boring jobs,low pay,inadequate supervision,and poor working conditions are likely to lead to job withdrawal.
A)True
B)False
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Chapter 11: Establishing Strategic Pay Plans
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Q1) Which of the following terms refers to a series of steps or levels within a pay grade?
A) pay metric
B) pay range
C) wage class
D) wage curve
Q2) In a brief essay,compare and contrast the use of pay ranges with broadbanding.
Q3) Which of the following states that employees of one sex may not be paid wages at a rate lower than that paid to employees of the opposite sex for doing roughly equivalent work?
A) Americans with Disabilities Act
B) Title VII of the Civil Rights Act
C) Social Security Act
D) Equal Pay Act
Q4) Which of the following questions is most relevant to developing a market competitive pay system?
A) What is the ranking of each job?
B) What is the relevant labor market?
C) What percentage of workers are contingent?
D) What are the local and federal pay regulations?
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Chapter 12: Pay for Performance and Financial Incentives
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Q1) Employers are shifting away from piecework in many industries due to the incentive plan's poor reputation.
A)True
B)False
Q2) Employees at GameTime Software participate in a gainsharing plan.Employee bonuses are calculated by dividing payroll expenses by total sales.GameTime Software most likely uses which of the following plans?
A) Lincoln
B) Rucker
C) Improshare
D) Scanlon
Q3) Which of the following is the primary benefit of employee stock ownership plans?
A) Firms are able to implement the plans with minimal costs and complications.
B) Firms pay distribution taxes for employees prior to retirement.
C) Firms may borrow against employee stock held in trust.
D) Employees are able to diversify their investments.
Q4) Herzberg's Hygiene-Motivator theory is based on a needs theory.
A)True
B)False
Q5) List the basic steps in implementing a gainsharing plan.
Page 14
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Chapter 13: Benefits and Services
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Q1) Malcolm is interviewing for a new job and he is evaluating the quality of the pension plans offered for each company he is considering.One company offers a pension plan in which the company will make all contributions to the plan and will base his pension benefit on a formula linked to his pay at the time of retirement and the number of years he was with the firm.This pension plan is most likely classified as ________.
A) qualified, defined benefit
B) non-contributory, defined benefit
C) non-contributory, defined contribution
D) contributory, defined benefit
Q2) All of the following are characteristic of 401(k)plans EXCEPT ________.
A) categorized as a defined contribution plan
B) deduction replaces Social Security tax
C) pretax salary deductions invested
D) considered a savings and thrift plan
Q3) Supplemental pay benefits provide employees with time-off-with-pay for jury duty,vacations,funerals,and military responsibilities.
A)True
B)False
Q4) What are the three types of benefits provided by Social Security?
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Chapter 14: Ethics and Employee Rights and Discipline
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Q1) Distributive justice refers to the manner in which managers conduct their interpersonal dealings with employees.
A)True
B)False
Q2) What is the Electronic Communications Privacy Act? What are its two primary exceptions?
Q3) The principles of conduct governing an individual or a group are referred to as ________.
A) judgments
B) ethics
C) laws
D) virtues
Q4) With a system of progressive penalties,the severity of the penalty depends on the offense and the employee's seniority level.
A)True
B)False
Q5) Most legal rights in American society derive from local,state,and federal laws.
A)True
B)False
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Chapter 15: Labor Relations and Collective Bargaining
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Q1) What are the five unfair employer labor practices that the Wagner Act deemed unfair and considered "statutory wrongs"?
Q2) Negotiators use all of the following types of third-party interventions to overcome an impasse EXCEPT ________.
A) binding arbitration
B) mediation
C) fact finding
D) picketing
Q3) Which type of union security was outlawed by Congress?
A) agency shop
B) closed shop
C) union shop
D) maintenance of membership
Q4) Which of the following terms refers to the group of employees the union will be authorized to represent?
A) bargaining unit
B) mediating group
C) negotiating team
D) grievance committee
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Chapter 16: Employee Safety and Health
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Q1) One of the primary duties of a supervisor in regards to workplace safety is to conduct a daily walk-through of a work site.
A)True
B)False
Q2) OSHA advocates safety incentive programs because they drastically reduce the number of workplace injuries and illnesses.
A)True
B)False
Q3) What are the factors leading to job stress? How can employees reduce their job stress?
Q4) All of the following are most likely signs of employee depression EXCEPT ________.
A) lack of sleep
B) burnout
C) poor concentration
D) reduced appetite
Q5) People who are impulsive and highly extroverted tend to be accident prone.
A)True
B)False
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Chapter 17: Managing Global Human Resources
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Q1) In January 2009,Walmart acquired a controlling interest in Chile's leading food retailer.Since then,Walmart has opened the first environmentally friendly supermarket in Chile that uses energy efficient technology throughout the store.Walmart is planning to open additional stores in Chile over the next five years.Walmart's top executives are considering the idea of transferring U.S.managers to Chile to oversee the construction and establishment of the new stores. Which of the following questions is LEAST relevant to the decision to fill management positions in Chile with expatriates?
A) What will be the relocation and compensation costs to Walmart of using expatriates?
B) What level of corporate control is needed for opening the new Walmart stores?
C) What is the planned Walmart marketing strategy for the new stores in Chile?
D) What is the typical attrition rate for expatriate employees at Walmart?
Q2) Being childless makes it easier for spouses to adjust to living overseas because of less stress.
A)True
B)False
Q3) What considerations need to be made when appraising an expatriate's performance? What cultural considerations need to be made when appraising a local employee's performance?
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Chapter 18: Managing Human Resources in Entrepreneurial
Firms
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Q1) Jana owns a dry cleaning business and employs 25 people.She needs a safety and accident checklist that is specific to the dry cleaning industry.Jana would most likely find the information she needs on the ________ Web site.
A) SBA
B) O*NET
C) EEOC
D) OSHA
Q2) Small businesses typically do not provide employee training that emphasizes long-term management skills because of concerns regarding employee turnover.
A)True
B)False
Q3) Small businesses primarily rely on Internet-based recruitment and selection tools rather than employee referrals which are frequently unsuccessful.
A)True
B)False
Q4) Small businesses frequently use PEOs because they lack dedicated HR managers. A)True
B)False
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