Chapter 10: Communication in the Workplace
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Sample Questions
Q1) Entertainment programming is known to accurately depict health issues as related to:
A)Inadequate housing
B)Biomedical symptoms and causes
C)Environmental conditions
D)Unavailable preventative care
Q2) According to principles of social influence, people with overweight friends tend to be overweight themselves.
A)True
B)False
Q3) What key behaviors can providers exhibit to reduce their likelihood of malpractice lawsuits?
Q4) College students typically report that their parent(s) is given access to their most private information.
A)True
B)False
Q5) List and describe at least three variables related to patient-provider communication that affect the relationship and interaction.
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Chapter 11: Technology and Media in Everyday Life
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Q1) According to your authors, children who learn the 'rules' of how to talk to others also learn:
A)The habits of their particular culture
B)The most effective way to throw a tantrum
C)The problems of human communication
D)The lack of human culture
Q2) A high-context culture that emphasizes community relationships, values, and ideas is more likely to use this kind of speech code:
A)Elaborated
B)Restricted
C)Contextual
D)Linear
Q3) In an organizational setting, a high-context culture would emphasize:
A)Commitment to people
B)Adherence to set plans
C)Concern for others' privacy
D)Promptness
Q4) Context has to do with the number of words in a message.
A)True
B)False
Page 13
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Chapter 12: Interviewing
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Q1) The research on the media equation reveals that:
A)Whether dealing with computers or people, we tend to mistrust authority
B)Whether dealing with computers or people, we tend to mistrust lack of authority
C)Whether dealing with computers or people, we tend to evaluate authority more positively
D)Whether dealing with computers or people, we tend to evaluate authority less positively
Q2) Explain Reeves and Nass's concept of the 'media equation.'
Q3) Midcourse adjustment, one form of microcoordinating social interactions through cell phones, typically involves:
A)Adjusting previously-scheduled meeting times
B)Ignoring previously-scheduled meeting times
C)Progressively defining when and where to encounter someone through multiple calls
D)Changing plans once someone has already set out for the encounter
Q4) Explain why an Internet user might choose a screen name that does not truly represent himself/herself.
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Chapter 13: Preparing for a Presentation
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Q1) According to uses and gratifications theory, if you watch a TV program on the Discovery Channel to gain more insight into and knowledge about Mayan ruins in Guatemala, you are using media for the following reason:
A)Escapism
B)Reality exploration
C)Character reference
D)Incidental reasons
Q2) Media producers are becoming more likely to focus their products on smaller, specific audiences rather than mass audiences.
A)True
B)False
Q3) The most recent research on television viewing with family members, according to your authors, has discovered:
A)Family television viewing is detrimental to family life
B)Family television viewing decreases social contact
C)Family television viewing increases budget costs
D)Family television viewing enhances family communication
Q4) Give an example of a cultural or generational difference in the use of media.
Q5) Summarize the basic idea behind 'uses and gratifications' theory.
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Chapter 14: Developing a Presentation
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Q1) "Eating a healthy diet is the most important means to living a long life" is an example of:
A)An attitude
B)A belief
C)A value
D)A conjecture
Q2) You want to convince your audience that shopping at the new local co-op will lead to a substantial increase in the profits for local farmers. What kind of claim are you making?
A)Claim of policy
B)Claim of value
C)Claim of fact
D)Claim of conjecture
Q3) Speakers must develop a relationship with an audience in order to persuade them.
A)True
B)False
Q4) Intimacy is a contextual influence of compliance gaining that is based on power dimensions within a relationship.
A)True
B)False
Page 16
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Chapter 15: Giving Informative and Persuasive Talks
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Q1) Social science researchers are typically positivists or post-positivists.
A)True
B)False
Q2) In literate cultures, the ability to remember past speeches is enhanced.
A)True
B)False
Q3) Describe three ways that printed material impacted the development of literate culture over the oral cultures that preceded it.
Q4) What is the name of the communication studies honor society?
A) Gamma Delta Tau
B) Lambda Phi Beta
C) Psi Epsilon Lambda
D) Lamba Phi Eta
Q5) Communication is affected by societal, political, and economic forces.
A)True
B)False
Q6) Describe how the histories of communication have changed in the past 30 years?
Q7) Describe the purpose of Society's Secret Agents in ancient dramatic performance, and compare that to performance artists and scholars today.
Page 17
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Chapter 16: Delivering a Presentation
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Q1) Unsuccessful interviewees tend to
A) clearly articulate career goals
B) provide support for assertions
C) spend more time talking than successful interviewees
D) use little or no job related technical jargon
Q2) __________________ questions are those that signal a preferred response to the interviewee.
A) Neutral
B) Closed
C) Probing
D) Mirror
E) Leading
Q3) Which type of interview are you least likely to find in a typical workplace?
A) Performance interviews
B) Exit interviews
C) Helping interviews
D) Employment interviews
Q4) Identify the 3 types of interview question sequences discussed in the chapter and provide an example of when each type would be effectively used in an interview.
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