Information Technology for Managers
Question Bank
Course Introduction
Information Technology for Managers provides an essential overview of key IT concepts, tools, and trends relevant for modern business leaders. The course explores how information systems support organizational goals, enhance decision-making, and drive innovation. Students learn about IT infrastructure, database management, cybersecurity, and the strategic alignment of technology with business objectives. Practical case studies highlight managerial considerations in adopting emerging technologies, managing IT projects, and ensuring effective communication between technical and non-technical teams. The course equips future managers with the knowledge to make informed decisions and collaborate effectively in technology-driven environments.
Recommended Textbook Management Information Systems 7th Edition by Ken
J. Sousa Effy
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970 Verified Questions
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Chapter 1: Business Information Systems
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Sample Questions
Q1) Project leaders seek and allocate resources,such as personnel,hardware,and software,that are used in the development process.
A)True
B)False
Answer: True
Q2) A(n)__________ interfaces and interacts with other systems.
A)closed system
B)host system
C)cloud system
D)open system
Answer: D
Q3) A large collection of electronic records is called a(n)__________ .
A)open system
B)closed system
C)database
D)webmaster
Answer: C
Q4) __________is facts or conclusions that have meaning within a context. Answer: Information
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Chapter 2: Strategic Uses of Information Systems
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Sample Questions
Q1) In a highly competitive industry that traditionally has had a narrow profit margin,JetBlue managed to gain strategic advantage by reducing cost and therefore reducing the price to the customer.
A)True
B)False
Answer: True
Q2) In a highly competitive industry that traditionally has had a narrow profit margin,JetBlue managed to gain strategic advantage by___________ .
A)reducing cost
B)hiring new employees
C)increasing the seating capacity
D)reducing the number of flights
Answer: A
Q3) In an environment where most information technology is available to all,___________ that are originally developed to create a strategic advantage quickly become an expected standard business practice.
Answer: SISs
strategic information systems strategic information systems (SISs)
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4
Chapter 3: Business Functions and Supply Chains
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Sample Questions
Q1) The combination of customer relationship management (CRM) and supply chain management (SCM) systems is referred to as _____.
A)decision support systems (DSSs)
B)enterprise resource planning (ERP) systems
C)business intelligence (BI) systems
D)geographic information systems (GISs)
Answer: B
Q2) ___________defines the degree to which a goal is achieved.
A)Differentiation
B)Productivity
C)Enhancement
D)Effectiveness
Answer: D
Q3) The frequently asked questions (FAQs) pages of many companies have been replaced with options for___________ .
A)questionnaires
B)open-ended questions
C)graphical data
D)statistical survey
Answer: B
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Chapter 4: Business Hardware
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Sample Questions
Q1) Storage and retrieval on sequential storage devices are slow but the devices are inexpensive,which makes tapes suitable for backup purposes.
A)True
B)False
Q2) There are two basic types of access modes for data storage:_________ and direct (random) access.
A)selective
B)indirect
C)haphazard
D)sequential
Q3) The CPU and primary memory are usually plugged into a circuit board in the computer case called the_________ .
A)motherboard
B)monitor
C)control unit
D)multicore processor
Q4) _________is the study of the comfort and safety of human beings in their working environment.
Q5) _________can be rewritten and hold its content without electric power.
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Chapter 5: Business Software
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Sample Questions
Q1) Procedural languages need special programs to translate _________,which is the program as originally written,into object code,which is the same program in machine language.
Q2) _________are often referred to as "platforms," because they are the platform on which all other applications "ride" when interacting with the hardware.
Q3) _________applications are programs that enable workers to collaborate in real time over the web.
Q4) Which of the following is true of operating systems?
A)Operating systems are not expected to function if the user makes a mistake.
B) Windows operating systems are considered to be more user- friendly than Mac operating systems.
C) Operating systems based on UNIX are known to be unstable.
D) Stable operating systems do not cause a computer to freeze or produce error messages.
Q5) Code written in interpreted programming languages can run only on machines whose disks store a(n)_________ .
Q6) A(n)_________ is the software that enables the OS to control a device,either one installed inside the computer or an external device such as a flash memory drive.
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Chapter 6: Business Networks and Telecommunications
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Sample Questions
Q1) A_________ is a device that connects two networks,such as a LAN,to the Internet.
A)switch
B)bridge
C)router
D)modem
Q2) A single Wi-Fi router can be connected to a(n)_________ ,which in turn is connected to a wired network and usually to the Internet.
Q3) What is a modem and how does it work?
Q4) The process of associating a character-based name such as course.com with an IP address is called domain name resolution,and the domain name resolution service is DNS (Domain Name System).
A)True
B)False
Q5) A direct link to a wireless router or access point creates a hotspot.
A)True
B)False
Q6) A(n) _________is a wireless network designed for handheld and portable devices such as smartphones and tablet or laptop computers,and is intended for use by only one or two people.
Page 8
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Chapter 7: Databases and Data Warehouses
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Sample Questions
Q1) The three phases involved in building a data warehouse from transactional data are extraction,transforming,and loading.
A)True
B)False
Q2) A schema describes the structure of the database being designed: the names and types of fields in each record type and the general relationships among different sets of records or files.
A)True
B)False
Q3) _________involves high volumes of data compiled from traditional,ordinary business activities,as well as newer,nontraditional sources.
A)Metadata
B)Schema
C)Data dictionary
D)Big Data
Q4) Analyzing an organization's data and identifying the relationships among the data is called_________ .
Q5) _________has become the query language of choice for many developers of relational DBMSs.
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Chapter 8: The Web-Enabled Enterprise
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Sample Questions
Q1) In dedicated hosting the host dedicates a server to the client,and the client can fully control the content on the server's disks.
A)True
B)False
Q2) An extranet might be viewed as connecting __________of business partners.
A)usenets
B)internets
C)intranets
D)supernets
Q3) An exchange is an extranet for organizations that offer for sale and bid on products and services of a particular type.
A)True
B)False
Q4) __________is a secured protocol used for confidential transactions.
A)HTTPS
B)HTTP
C)FTP
D)VOIP
Q5) Explain the importance of blogs to commercial organizations.
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Chapter 9: Challenges of Global Information Systems
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Sample Questions
Q1) The recent trend in less rich countries is to adopt____________ to avoid high costs.
A)paid licenses
B)free open source software
C)software with restricted source code
D)a single standard for information systems
Q2) In the context of conflicting interests,the goal of an organization's corporate management is to____________ .
A)seize a large market share
B)focus on the economic stability of its consumers
C)protect the scientific interests of the government
D)protect the security interests of its nation
Q3) Countries have different regulations on what may or may not be imported and which tariff applies to which imported product.
A)True
B)False
Q4) Thinking globally and acting locally are ideas that contradict each other.
A)True
B)False
Q5) How can cultural differences affect the establishing of international ISs?
Page 11
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Chapter 10: Decision Support and Expert Systems
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Sample Questions
Q1) Sensitivity analysis is often referred to as____________ .
Q2) A____________ is a specific area of knowledge.
A)neural network
B)domain
C)domino
D)protocol
Q3) What are the three major components of DSSs,and what do they do?
Q4) General Electric Corp.developed a(n) ____________that helps nonexperts to identify common metals and alloys outside laboratories.
A)decision support system (DSS)
B)enterprise resource planning (ERP) system
C)expert system (ES)
D)supply chain management (SCM) system
Q5) A typical geographic information systems (GIS) consists of a database of quantitative and qualitative data from which information is extracted for display.
A)True
B)False
Q6) How do DSSs help in tax planning?
Q7) Many banks use automated ____________to determine a client's creditworthiness.
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Chapter 11: Business Intelligence and Knowledge Management
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Q1) In ____________,the raw data is organized in tables that show information in summaries and ratios so that the inquirer does not have to wait for processing raw data.
Q2) By compiling billions of consumer clickstreams and creating behavioral models,companies can determine individual consumers' interests from the sites they visited.
A)True
B)False
Q3) Knowledge management attempts to transfer individual knowledge into
Q4) The data-mining application that identifies which prospective clients should be included in a mailing or email list to obtain the highest response rate is known as____________ .
A)trend analysis
B)customer churn
C)consumer clustering
D)direct marketing
Q5) Discuss the utilization of loyalty programs.
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Q6) One objective of data mining is _____,the finding of groups of related facts not previously known.
Chapter 12: Systems Planning and Development
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Q1) ___________comprises three steps: a description of the components and how they will work,construction,and testing.
Q2) If the return on investment (ROI) of an economic analysis is negative,the system is economically feasible,or cost justified.
A)True
B)False
Q3) Cut-over conversion reduces risks because it confines any problems to fewer units.
A)True
B)False
Q4) A carefully drawn___________ can provide a useful representation of a system,whether existing or planned.
A)directed acyclic graph
B)business process model
C)structure chart
D)data flow diagram
Q5) What are the benefits of standardization in planning?
Q6) Discus when Agile methods should be typically used.
Q7) List the steps included in IT planning.
Page 14
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Chapter 13: Choices in Systems Acquisition
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Q1) When requesting vendor bids,the project management team prepares a__________ ,a document specifying all the system requirements and soliciting a formal plan from each vendor contacted.
A)request for comments (RFC)
B)request for quotation (RFQ)
C)request for proposal (RFP)
D)request for information (RFI)
Q2) IT companies that provide both hardware and software have seen revenue from__________ service portion of their business grow faster than from the sale of hardware and software.
A)licensing software
B)tailoring software
C)outsourcing
D)user-development
Q3) An application service provider (ASP) installs software on a client's computers.
A)True
B)False
Q4) Outsourcing allows a client to know exactly what the cost of its IS functions will be over the period of the contract,which is usually several years.This allows for better
15
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Chapter 14: Risks, Security, and Disaster Recovery
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Q1) A(n) ___________is a set of indivisible transactions that are either all executed or none are-never only some.
A)long-running transaction
B)ready-copy-update transaction
C)biometric transaction
D)atomic transaction
Q2) Discuss natural disasters that pose a risk to ISs.
Q3) With encryption,the original,unencrypted message is called ciphertext.
A)True
B)False
Q4) A con artist telephones an employee,pretends to be from his own organization's IT unit,and says he must have the employee's password to fix a problem.This is an example of ___________.
A)social pathology
B)data encryption
C)social engineering
D)data mining
Q5) ___________,the time during which ISs or data are not available in the course of conducting business,has become a dreaded situation for almost every business worldwide.
Page 16
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