Information Systems Management Practice Questions
Course Introduction
Information Systems Management explores the strategic role of information systems in contemporary organizations. The course covers fundamental concepts in the design, implementation, and management of information systems, emphasizing how technology can be leveraged to improve business processes, decision-making, and competitive advantage. Topics include systems development, data management, enterprise resource planning, security and ethical issues, and the integration of information systems with business strategy. Students gain practical knowledge through case studies and real-world examples, preparing them to manage IT resources effectively in dynamic organizational environments.
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Experiencing MIS 4th Edition by David M. Kroenke
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Page 2
Chapter 1: The Importance of Mis
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Q1) Because of Moore's Law,the cost of data communications is essentially zero.
A)True
B)False
Answer: True
Q2) Patricia is the marketing manager at a manufacturing firm.She develops ideas and plans with her subordinates and provides and receives critical feedback.Here,Patricia is displaying effective ________.
A)collaboration
B)experimentation
C)systems thinking
D)abstraction
Answer: A
Q3) Peter is an engineer working in the United States.In accordance with Moore's Law,which of the following is a nonroutine cognitive skill that would provide him with job security?
A)programming skills
B)systems thinking
C)tax accounting
D)data entry skills
Answer: B
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Chapter 2: Business Processes information Systems and Information
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Q1) According to the business process modeling notation standard,the start of a business process is symbolized by a circle having a thick border.
A)True
B)False
Answer: False
Q2) What are the costs associated with information? When is information considered to be worth its cost?
Answer: Information is not free.There are costs for developing an information system,costs of operating and maintaining that system,and costs of your time and salary for reading and processing the information the system produces.For information to be worth its cost,an appropriate relationship must exist between the cost of information and its value.
Q3) What is the defining characteristic of the outermost components (hardware and people)of the IS framework?
A)They take actions.
B)They are the costliest components in the framework.
C)They are both sets of instructions.
D)They are sunk costs.
Answer: A
4
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Chapter 3: Organizational Strategy information Systems and Competitive Advantage
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Sample Questions
Q1) Each value chain is supported by one or more business processes.
A)True
B)False Answer: True
Q2) Receiving,storing,and disseminating inputs to the product falls under the operation function of primary activity.
A)True
B)False Answer: False
Q3) Value chain analysis has a direct application to manufacturing businesses.
A)True
B)False Answer: True
Q4) The three competitive forces in Porter's model concern the danger of customers taking their business elsewhere.
A)True
B)False Answer: True
Page 5
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Chapter 4: Hardware and Software
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Sample Questions
Q1) To execute an instruction,the CPU moves the instruction from main memory via the cache.
A)True
B)False
Q2) Which device listed below is an example of an output hardware device?
A)keyboard
B)flatbed plotter
C)CPU
D)magnetic disk
Q3) Large sites that require numerous servers will organize them through a data farm.
A)True
B)False
Q4) Briefly describe how a computer works.
Q5) A specification that a computing device has 100 million bytes of memory means that the device could hold up to 100 million characters.
A)True
B)False
Q6) What are the drawbacks of developing custom application software for an organization?
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Chapter 5: Database Processing
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Q1) How can one prevent the lost-update problem of multi-user processing?
Q2) Each of the elements of the database application system calls on the database management system to process the database tables.
A)True
B)False
Q3) A database is a self-describing collection of integrated records.
A)True
B)False
Q4) ________ is an example of a personal DBMS product.
A)DB2
B)FoxPro
C)Oracle Database
D)SQL Server
Q5) Explain database management systems.
Q6) Columns are grouped into rows,which are also called ________.
A)records
B)fields
C)tables
D)files
Q7) Explain enterprise DBMS products.
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Chapter 6: Data Communication and the Cloud
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Q1) Wireless mice use Bluetooth to connect to the computer.
A)True
B)False
Q2) The IEEE 802.3 protocol is used for wired LAN connections.
A)True
B)False
Q3) A(n)________ is a unique name that is affiliated with a public IP address.
A)tag
B)protocol
C)domain name
D)assigned name
Q4) Each wired computer or printer on the LAN has a network interface card (NIC).
A)True
B)False
Q5) A tunnel is a virtual,private pathway over a public or shared network from the VPN client to the VPN server.
A)True
B)False
Q6) What is the difference between a LAN and a WAN? Give an example of how each one could be used in business.
Page 8
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Chapter 7: Organizations and Information Systems
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Q1) Connecting system "islands" via a new layer of software/system is the function of enterprise application integration.
A)True
B)False
Q2) Explain inter-enterprise information systems.
Q3) Write a short note on customer relationship management systems (CRM).
Q4) What problems do information silos cause?
Q5) ________ is a major task when implementing enterprise systems.
A)Process blueprinting
B)Encapsulation
C)Module development
D)Gap identification
Q6) Information silos can result in increased cost for an organization.
A)True
B)False
Q7) Information silos arise as a consequence of an organization's growth and increasing use of information systems and do not pose any serious threat.
A)True
B)False
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Chapter 8: Social Media Information Systems
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Q1) Since the relationships between organizations and customers emerge from joint activity,customers have as much control as companies.
A)True
B)False
Q2) ________ data is data about relationships.
A)Connection
B)Capital
C)Content
D)Custom
Q3) Social media ________ create the features and functions of the site,and they compete with one another for the attention of user communities and SM sponsors.
A)application providers
B)collaborators
C)sectors
D)outlets
Q4) Connection data differentiates SMIS from Web site applications.
A)True
B)False
Q5) What are social media application providers?
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) ________ reports are business intelligence documents that are updated at the time they are requested.
A)Informal
B)Extension
C)Static
D)Dynamic
Q2) Pull publishing delivers business intelligence to users without any request from the users.
A)True
B)False
Q3) Business intelligence is not applicable during project management.
A)True
B)False
Q4) The people who work with a data warehouse are experts in a given business function.
A)True
B)False
Q5) What is BigData?
Q6) Differentiate between push publishing and pull publishing.
Q7) Differentiate between static reports and dynamic reports.
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Chapter 10: Information Systems Development
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Q1) A test plan ________.
A)should not include the incorrect actions that users will take
B)should cause every line of program code to be executed
C)should cause only critical error messages to be displayed
D)should be constructed by PQA personnel alone
Q2) Which step in the SDLC process aims to eliminate obviously nonsensible projects?
A)Define system goals and scope.
B)Form the project team.
C)Assess project feasibility.
D)Plan the project.
Q3) In terms of software design for custom-developed programs,the development team identifies off-the-shelf products and then determines the alterations required.
A)True
B)False
Q4) What are patches and service packs?
Q5) According to Brooks' Law,adding more people to a late project ________.
A)makes the project later
B)decreases the overall cost
C)improves the quality of work
D)enhances the team's productivity
Page 12
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Chapter 11: Information Systems Management
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Q1) The CTO heads the ________ group in the IS department.
A)operations
B)technology
C)trading and sales
D)outsourcing relations
Q2) Platform as a service (PaaS)is the leasing of hardware and pre-installed operating systems as well as possibly DBMS systems.
A)True
B)False
Q3) What are a user's responsibilities in relation to the IT department?
Q4) The ________ group within the IS department manages the process of creating new information systems as well as maintaining existing information systems.
A)technology
B)operations
C)development
D)data administration
Q5) Acquiring licensed software is a form of outsourcing.
A)True
B)False
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Chapter 12: Collaboration Information Systems for Decision
Making, Problem Solving, and Project Management
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Q1) The purpose of the ________ phase of project management is to determine "who will do what and by when."
A)finalizing
B)starting
C)doing
D)planning
Q2) The two key characteristics of collaboration are ________.
A)qualities and skills
B)iteration and feedback
C)decision-making and problem-solving
D)ideas and work products
Q3) Operational decisions are almost always collaborative.
A)True
B)False
Q4) Which of the following collaborative activities requires tracking many versions of many documents and other work product?
A)promote team growth
B)feedback
C)accomplish task within time and budget
D)iteration
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Chapter 12: Information Security Management
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Q1) Incorrectly increasing a customer's discount is an example of incorrect data modification.
A)True
B)False
Q2) Which of the following is an example of a data safeguard?
A)application design
B)dissemination of information
C)physical security
D)malware protection
Q3) A problem in a customer billing system that occurs due to errors made during software installation is a case of ________.
A)faulty service resulting from human error
B)distributed denial of service resulting from malicious activity
C)faulty service resulting from malicious activity
D)distributed denial of service resulting from human error
Q4) Which of the following statements is true regarding position sensitivity?
A)It is a type of data safeguard.
B)It enables security personnel to prioritize their activities.
C)It is documented only for high-sensitivity positions.
D)It applies to new employees only.
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Chapter 14: Collaborative Information Systems for Student Projects
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Q1) What is version management and why is it important?
Q2) Which of the following is true for shared content with version management?
A)Content sharing methods that provide version management cannot accommodate concurrent work.
B)Version management systems provide version control.
C)Version management makes it impossible to know who changed the document and when.
D)Systems that provide version management track changes to documents.
Q3) Which of the following statements regarding Google Drive is true?
A)Google tracks document revisions,with brief summaries of changes made.
B)A Google account is not essential to edit Google Docs.
C)A Google account is the same as a Gmail account.
D)Microsoft Excel documents cannot be uploaded to Google Drive.
Q4) A Google account is not essential to edit Google Docs.
A)True
B)False
Q5) In team surveys,one team member creates a list of questions and other team members respond.
A)True
B)False
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Chapter 15: Introduction to Microsoft Excel 2010
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Sample Questions
Q1) Which of the following is true of rows and columns in Excel?
A)To add a column,click the name of the column after which you want to insert columns.
B)The cursor is moved to the left to increase the size of the column.
C)To insert new rows,click the number of the row below which you want new rows,and select as many rows as you want to insert.
D)The cursor is dragged up to decrease the height of the row.
Q2) In Excel,the columns are identified by ________.
A)letters
B)numbers
C)Roman numerals
D)symbols
Q3) The intersection of a row and a column on a spreadsheet is called a data point.
A)True
B)False
Q4) In Excel,the Review tab can be used for ________.
A)creating more complex formulas
B)filtering and sorting data in the spreadsheet
C)tracking changes and making comments
D)configuring the appearance of Excel
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Chapter 16: Database Design
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Q1) A data model is a logical representation of the structure of the data.
A)True
B)False
Q2) 1: N means that more than one entity is allowed on each side of the relationship and that the number of entities on each side can be different.
A)True
B)False
Q3) The first step to finding volunteers for a new drive is calling volunteers from previous drives.
A)True
B)False
Q4) What are the steps involved in transforming a data model into a relational database design?
Q5) The easiest time to change the database structure is after the database has been constructed and loaded with data.
A)True
B)False
Q6) How is a data model transformed into a database design?
Q7) Explain the difference between maximum and minimum cardinality.
Page 18
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Chapter 17: Using Microsoft Access 2010
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Q1) To create a report with data from two or more tables,we must use the ________.
A)Report Wizard
B)Navigation tab
C)Report Design
D)Share Point lists
Q2) Which of the following tabs in Microsoft Access is used to generate reports?
A)Create
B)Data
C)Tools
D)Format
Q3) How can a user generate reports in Microsoft Access?
Q4) By default,for queries of two or more tables,Access shows only those rows that have value matches in both tables.
A)True
B)False
Q5) In Microsoft Access,different attributes are referred to as ________.
A)data
B)keys
C)entities
D)fields
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Chapter 18: Using Excel and Access Together
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Q1) Which of the following shows the correct steps for creating a pie chart in Microsoft Excel?
A)Add-Ins Charts Pie
B)Insert Illustrations Pie
C)Diagrams Illustrations Pie
D)Insert Charts Pie
Q2) The process of transferring data from one computer system to another is referred to as ________.
A)auto transfer
B)import/export
C)data shift
D)reallocation
Q3) How can you use Excel to graph Access data?
Q4) Excel is superior to Access for tracking orders,inventory,equipment,and people.
A)True
B)False
Q5) Microsoft Excel includes comprehensive tools for graphing data.
A)True
B)False
Q6) What are delimited text files?
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Chapter 19: Mobile Systems
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Q1) Which of the following is a disadvantage of employee use of mobile systems at work?
A)lower productivity
B)lower employee satisfaction
C)greater need for training
D)real danger of lost or damaged data
Q2) Which of the following development languages is used in native mobile applications?
A)CSS3
B)HTML5
C)JavaScript
D)Objective-C
Q3) If the organization wants to own any mobile device that employees connect to its network,the policy must be a part of the employee's contract.
A)True
B)False
Q4) State the advantages and disadvantages of employee use of mobile systems at work.
Q5) State the primary characteristics of a quality mobile application.
Q6) Differentiate between native and thin-client mobile applications.
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Chapter 20: Functional Applications
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Q1) Materials requirements planning is referred to as MRP II.
A)True
B)False
Q2) Compensation activities support retirement plans,company stock purchases,and stock options and grants.
A)True
B)False
Q3) Managing customers is not a function of the sales department.
A)True
B)False
Q4) The sales lead-tracking IS is an example of a functional system.
A)True
B)False
Q5) Explain the major functions of sales and marketing applications.
Q6) Which of the following is a function of the manufacturing-scheduling application?
A)supporting/evaluating policy
B)creating and maintaining bill of materials
C)scheduling and controlling machines in accordance with production schedules
D)creating and maintaining master production schedules
Page 22
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Chapter 21: Enterprise Resource Planning ERP systems
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Q1) ERP was initially adopted by government and public service agencies to handle complex administrative tasks.
A)True
B)False
Q2) Microsoft relies heavily on its internal salesforce to create customer solutions using the Dynamics platform.
A)True
B)False
Q3) Which of the following is true of ERP application programs?
A)During the ERP development process,the development team sets configuration parameters that specify how ERP application programs will operate.
B)There are virtually no limits to how much configuration can be done in an ERP application program.
C)Custom programming of ERP application programs is economical both initially and in long-term maintenance costs.
D)In order to meet varying customer requirements,development teams have to change the program code of ERP application programs.
Q4) Give a brief description of Epicor's ERP products.
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Chapter 22: Supply Chain Management
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Q1) ________ refers to the methods by which information is transmitted.
A)Direction
B)Means
C)Purpose
D)Availability
Q2) Which of the following is true about the bullwhip effect?
A)Small changes in demand at the supplier are amplified at each stage of the supply chain.
B)It is a natural dynamic that occurs because of the multistage nature of the supply chain.
C)It is strongly associated with erratic consumer demand.
D)It increases the overall profitability of the supply chain.
Q3) The only source of revenue in the supply chain is the customer.
A)True
B)False
Q4) Profitability of the supply chain can be maximized only if all the organizations in the supply chain operate at their maximum profitability.
A)True
B)False
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Chapter 23: Hyper-Social Organizations and Knowledge Management
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Q1) The documents in content management systems are nonperishable.
A)True
B)False
Q2) ________ are information systems that support the management and delivery of documents and other expressions of employee knowledge.
A)Management information systems
B)Enterprise resource systems
C)Expert systems
D)Content management systems
Q3) Most in-house systems have considerably more functionality than off-the-shelf products and they are far less expensive to maintain.
A)True
B)False
Q4) Expert systems are easy to maintain.
A)True
B)False
Q5) What is the purpose of a rich directory?
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Q6) What are content management systems? Define any three challenges of content management.
Chapter 24: Database Marketing
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Q1) Which of the following is a data mining technique for determining sales patterns?
A)RFM analysis
B)market basket analysis
C)composite analysis
D)Cooke analysis
Q2) ________ is a way of analyzing and ranking customers according to their purchasing patterns.
A)Composite forecast
B)RFM analysis
C)Cooke method
D)Delphi technique
Q3) The decision tree makes decisions based on If/Then decision rules.
A)True
B)False
Q4) A market-basket analysis shows that the support for products A and B is very high.This means that probability of buying B is very high if the customer has bought A.
A)True
B)False
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Chapter 25: Reporting Systems and OLAP
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Q1) What are the different types of report? Explain.
Q2) How does a reporting system obtain the necessary data to generate reports?
Q3) What is an OLAP cube?
Q4) Which of the following reports have the ability to sum,count,average,and perform other simple arithmetic operations on groups of data?
A)query reports
B)static reports
C)database reports
D)OLAP reports
Q5) Users are not allowed to alter the format of OLAP reports.
A)True
B)False
Q6) Reporting systems cannot generate reports that require calculations on the data.
A)True
B)False
Q7) OLAP report generation is slower compared to standard DBMS report generation.
A)True
B)False
Page 27
Q8) What is a reporting system? What are the operations performed by them?
Q9) What is the difference between push and pull reports?
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Chapter 26: Geographic Information Systems
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Q1) Geospatial data is data that can be ordered in reference to the earth.
A)True
B)False
Q2) Andrew used Google Maps to find directions to Taco Terrain,a restaurant known for serving the best tacos in the city.Which of the following types of users for GIS applications best describes Andrew?
A)operations personnel
B)casual users
C)business intelligence users
D)field personnel
Q3) Developers create GIS systems in response to requirements.
A)True
B)False
Q4) Once created,vector maps scale perfectly.
A)True
B)False
Q5) A dasymetric map displays colors,shades,or patterns in accordance with category values of underlying data.
A)True
B)False
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Chapter 27: Systems Development Project Management
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Q1) The baseline WBS can be used for monitoring the project.
A)True
B)False
Q2) A well-managed project will never face problems of diseconomies of scale.
A)True
B)False
Q3) Systems development projects require the balancing of three critical drivers: requirements,cost,and ________.
A)scope
B)time
C)performance
D)value
Q4) The critical path is a hierarchy of the tasks required to complete a project.
A)True
B)False
Q5) Documents,designs,prototypes,data models,database designs,working data entry screens,and the like are examples of deliverables in a systems development project. A)True
B)False
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Chapter 28: Agile Development
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Q1) Agile development methodologies are generic.
A)True
B)False
Q2) The SDLC processes are designed to frequently deliver a working version of the product.
A)True
B)False
Q3) According to the scrum essentials,when is a project said to be done?
Q4) In paired programming,two computers are used by the same programmer.
A)True
B)False
Q5) The nature of the SDLC denies the fact that system requirements are fuzzy and always changing.
A)True
B)False
Q6) The SDLC gained popularity when the U.S.Department of Commerce stipulated that it would be used for all software development contracts.
A)True
B)False
Q7) Briefly outline the scrum essentials.
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Chapter 29: Business Process Management
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Q1) The difficulty of creating the as-is process diagram depends on the sophistication of the organization.
A)True B)False
Q2) The resolution of implementation problems can be difficult for enterprise and inter-enterprise processes because there is no recognized authority to enforce solutions.
A)True
B)False
Q3) It is impossible to buy an off-the-shelf computer application.
A)True
B)False
Q4) Both information systems and business processes can be purchased off-the-shelf.
A)True
B)False
Q5) The salespeople are the closest to the customer and will be the first to learn the importance of delivery times.
A)True B)False
Q6) Describe business process management (BPM)in brief.
Page 32
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Chapter 30: International Mis
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Q1) The phenomenon in which the variability in the size and timing of orders increases at each stage of the supply chain is known as the ________ effect.
A)accelerator
B)butterfly
C)bullwhip
D)rainbow
Q2) Which of the following is true about the issues to be addressed when localizing a computer program?
A)When translating the user interface for a program,the entire user interface,except the icons,will need to be changed.
B)Programming techniques can be used to simplify and reduce the cost of localization.
C)Forms and reports should be localized in a manner that does not necessitate redesigning the entire document.
D)The help text should always be maintained in English.
Q3) Internationalization has a huge impact on computer hardware.
A)True
B)False
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