Information Systems Fundamentals
Exam Materials
Course Introduction
Information Systems Fundamentals introduces students to the essential concepts, technologies, and applications of information systems in organizations. The course explores the role of information systems in supporting business operations, decision-making, and strategic objectives. Students will learn about various types of information systems, such as transaction processing systems, management information systems, and enterprise systems. Key topics include data management, hardware and software components, network fundamentals, and security considerations. Through real-world examples and hands-on exercises, students gain a foundational understanding of how information systems add value to organizations and how to assess and manage key issues related to system implementation and use.
Recommended Textbook
Experiencing MIS 3rd Edition by David M. Kroenke
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33 Chapters
1799 Verified Questions
1799 Flashcards
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Chapter 1: The Importance of MIS
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Sample Questions
Q1) Business professionals should look at information systems and technologies only through the lens of business need.
A)True
B)False
Answer: True
Q2) ________ is the ability to model the components of a unit,to connect the inputs and outputs among those components into a sensible whole that reflects the structure and dynamics of the phenomenon observed.
A) Systems thinking
B) Abstract reasoning
C) Cognitive reasoning
D) Experimentation
Answer: A
Q3) The cost of ________ is so low that it is essentially free.
A) software
B) hardware
C) data storage
D) data
Answer: C
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Page 3
Chapter 2: Business Processes, Information, and Information Systems
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Sample Questions
Q1) ________ are collections of related tasks that receive inputs and process those inputs to produce outputs.
A) Repositories
B) Resources
C) Activities
D) Databases
Answer: C
Q2) Automation is the process in which instructions for humans are transferred to instructions for hardware.
A)True
B)False
Answer: True
Q3) Decisions are shown in ________ in a business process flowchart.
A) circles
B) rectangles
C) diamonds
D) ovals
Answer: C
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Chapter 3: Organizational Strategy, Information Systems, and Competitive Advantage
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Sample Questions
Q1) How did Porter define technology,human resources and firm infrastructure?
Answer: Porter defined technology broadly.It includes research and development,but it also includes other activities within the firm for developing new techniques,methods,and procedures.He defined human resources as recruiting,compensation,evaluation,and training of full-time and part-time employees.Finally,firm infrastructure includes general management,finance,accounting,legal,and government affairs.
Q2) As Porter says,the processes and systems in an organization pursuing differentiation must ________.
A) create sufficient value to cover their costs
B) provide products at lowest costs to customers
C) make it easy for products to be duplicated
D) give stiff competition to other similar products
Answer: A
Q3) Porter's definition of technology is narrow as it only includes research and development.
A)True
B)False
Answer: False
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Chapter 4: Hardware and Software
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Sample Questions
Q1) Microsoft Windows works only on processors from Intel and companies that make processors that conform to the Intel ________.
A) site license
B) machine code
C) input hardware
D) instruction set
Q2) What is firmware?
Q3) What is unique about Linux as an operating system?
Q4) What are bits? Explain the various methods of representing binary notation.
Q5) When you work on a spreadsheet program like Excel,the program is loaded into the cache for processing.
A)True
B)False
Q6) To execute an instruction,data is moved from the main memory to CPU via the ________.
A) bus
B) operating system
C) cache
D) application
Q7) How can individuals and firms buy computer programs?
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Chapter 5: Database Processing
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Sample Questions
Q1) Explain enterprise DBMS products.
Q2) A table is also called a ________.
A) record
B) row
C) file
D) column
Q3) How are database application programs useful?
Q4) Characters of data are grouped into ________.
A) bytes
B) columns
C) rows
D) records
Q5) Databases are required to keep track of things that involve multiple themes.
A)True
B)False
Q6) ________ is both a DBMS and an application development product.
A) FoxPro
B) Access
C) Oracle
D) MySQL
Page 7
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Chapter 6: Data Communications
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Q1) ________ is the most common language for defining the structure and layout of Web pages.
A) HTML
B) VPN
C) Flash
D) XML
Q2) What is Bluetooth? What are its uses?
Q3) Cable modems provide high speed data transmission using phone lines.
A)True
B)False
Q4) What is an NIC? Why is it important to LAN?
Q5) Businesses that need DSL lines that have the same receiving and transmitting speeds would use ________.
A) SDSL
B) ADSL
C) ISDN
D) PPP
Q6) An HTTPS connection is a secure connection.
A)True
B)False
Page 8
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Chapter 7: Business Process Management
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Sample Questions
Q1) When prospects become customers who need to be supported,the organization is in the ________ stage of the customer life cycle.
A) loss
B) marketing
C) customer acquisition
D) relationship management
Q2) Which of the following is a function of EAI?
A) It is used to forecast sales and to create manufacturing plans and schedules to meet those forecasts.
B) It posts activities in the general ledger and other accounting applications.
C) It consolidates business operations into a single, consistent, computing platform.
D) It enables a gradual move to ERP.
Q3) The solutions to problems in an enterprise system usually involve more than one enterprise.
A)True
B)False
Q4) Describe enterprise application integration.
Q5) What problems do information silos cause?
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Chapter 8: E-Commerce, Web 20, and Social Networking
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Q1) Customer service expenses are likely to decrease for manufacturers that use e-commerce to sell directly to consumers.
A)True
B)False
Q2) Strong relationships contribute the most to the growth of social networks.
A)True
B)False
Q3) Crowdsourcing combines social networking,viral marketing,and open-source design,saving considerable cost while cultivating customers.
A)True
B)False
Q4) On some sites,users can provide customer support to one another,or even participate in the creation of product specifications,designs,and complete products in a process called ________.
A) social capitalization
B) mashing up
C) crowdsourcing
D) electronic exchanging
Q5) How is the value of social capital determined?
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Chapter 9: Business Intelligence and Information Systems for Decision Making
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Sample Questions
Q1) Generally,it is better to have data that is too coarse a granularity than data that is too fine.
A)True
B)False
Q2) Describe the characteristics and advantages of reporting systems.
Q3) What is data mining?
Q4) 1,000,000 bytes equal one gigabyte.
A)True
B)False
Q5) In ________,statistical techniques identify groups of entities that have similar characteristics.
A) cluster analysis
B) neural networks
C) regression analysis
D) curve fitting
Q6) Data from social networking and user-generated content applications are likely be more accurate than purchased data.
A)True
B)False
Q7) Explain supervised data-mining and list the techniques used in it. Page 11
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Chapter 10: Information Systems Development
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Q1) Developers in the ________ phase of the SDLC use management's statement of the system needs in order to begin the process of developing a new information system.
A) system definition
B) requirements analysis
C) component design
D) implementation
Q2) Systems development is easy and risk-free.
A)True
B)False
Q3) The bigger the system and the longer the project,________.
A) the lesser are the diseconomies of scale
B) the more the requirements change
C) the greater is the average contribution per worker
D) the easier the task of scheduling becomes
Q4) Projects that spend little time documenting requirements are sometimes said to be in analysis paralysis.
A)True
B)False
Q5) What is systems development? How is it different from program development?
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Chapter 11: Information Systems Management
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Sample Questions
Q1) Explain the IS department's responsibility to develop and adapt information systems and IT infrastructure.
Q2) Which of the following is an IS user's right?
A) installing only authorized programs
B) effective training
C) reporting trivial problems
D) learning basic computer skills
Q3) Which of the following is true for information systems and IT infrastructure?
A) The IS department is responsible for systems development while the IT department is responsible for creating and adapting IT infrastructure.
B) The IT department is responsible for specifying standard computer systems and configurations that the IS department will support.
C) Email systems, VPNs, company blogs, and SharePoint sites are IS-based infrastructure.
D) An organization's IS and IT systems are support systems and do not have any impact on the company's bottom line.
Q4) Describe the responsibilities of a system analyst,a computer technician,and a network administrator.
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Chapter 12: Information Security Management
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Sample Questions
Q1) ________ is an example of a data safeguard against security threats.
A) Application design
B) Backup and recovery
C) Accountability
D) Procedure design
Q2) A(n)________ card has a microchip on it that is loaded with identifying data.
A) USB
B) biometric
C) smart
D) encryption
Q3) ________ use(s)personal physical characteristics such as fingerprints,facial features,and retinal scans to verify users.
A) Passwords
B) Smart cards
C) Biometric authentication
D) Personal identification numbers
Q4) Viruses,worms,and Trojan horses are types of firewalls.
A)True
B)False
Q5) Discuss in brief the pros and cons of biometric authentication.
Page 15
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Chapter 13: Improving Your Collaboration Skills
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Sample Questions
Q1) What is the importance of having a good content management system?
Q2) In a collaborative team,group members review each others' work product and revise that product as a result.
A)True
B)False
Q3) Which of the following approaches to teamwork will provide the best results?
A) Sarah disagrees with the project plan but does not voice her opinion, because she doesn't want to disrupt the functioning of the team.
B) Andrew believes that conflict is healthy for teamwork and doesn't hesitate to criticize the shortcomings of his coworkers.
C) Caleb and Adam hold opposing political views, but do not discuss their opinions while working, so that other team members aren't distracted.
D) Daniel is the team leader and discourages disagreements among team members so that the project can proceed faster.
Q4) Collaboration occurs when two or more people communicate with each other. A)True
B)False
Q5) Define a team.What are the characteristics of an effective team?
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Chapter 14: Using Collaboration Information Systems
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Sample Questions
Q1) The use of discussion forums is a form of synchronous communication.
A)True
B)False
Q2) In ________,one group member posts an entry,an idea,a comment,or a question,and other group members respond to it later,at their convenience.
A) multiparty text chat
B) team survey
C) Microsoft Groove chat
D) a discussion forum
Q3) Which of the following techniques is used when one team member creates a list of questions and asks other members to respond?
A) multiparty text chat
B) team survey
C) social networking
D) discussion forum
Q4) Why should a team choose to use a collaboration information system?
Q5) What is Microsoft SharePoint?
Q6) Explain synchronous and asynchronous communications in organizations with examples.
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Chapter 15: Information Systems and Decision Making
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Q1) Spreadsheets and financial modeling tools help decision makers to analyze alternatives in the ________ step of the decision-making process.
A) choice
B) implementation
C) intelligence gathering
D) alternatives formulation
Q2) Which of the following is an example of an unstructured decision?
A) predicting the future direction of the economy
B) calculating performance-based incentives for employees
C) determining inventory level using SCM software
D) computing reorder levels using algorithms
Q3) Data analysis applications can be used in the intelligence gathering phase of the decision-making process.
A)True
B)False
Q4) Unstructured decisions are supported by augmentation information systems,and they are generally applied at the managerial and strategic levels.
A)True
B)False
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Chapter 16: Knowledge Management and Expert Systems
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Sample Questions
Q1) In a content management system,several documents may refer to the same product.
A)True
B)False
Q2) Knowledge management can be used to reduce costs and streamline operations.
A)True
B)False
Q3) Which of the following is true about knowledge management?
A) Knowledge management is a process supported by just two components of an information system: hardware and people.
B) Knowledge management is a technology that creates value.
C) It improves customer service by streamlining response time.
D) It creates intellectual capital and managing its confidentiality.
Q4) ________ codify human knowledge into rules and process those rules to give advice or guidance.
A) Management information systems
B) Expert systems
C) Collaborative KM systems
D) Decision support systems
Q5) What factors inhibit employees from sharing knowledge?
Q6) Define any three challenges of content management.
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Chapter 17: Introduction to Microsoft Excel
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Sample Questions
Q1) In Microsoft Excel,you would use the Review tab to format your page for printing.
A)True
B)False
Q2) The intersection of a row and a column on a spreadsheet is called a data point.
A)True
B)False
Q3) Explain the process of inserting rows and columns in Microsoft Excel.
Q4) Which of the following can be used to move the focus to a different cell in the Excel worksheet?
A) arrow keys
B) office button
C) shift key
D) data tab
Q5) Explain spreadsheets.
Q6) The Add-Ins tab contains the nonstandard features that have been added to Excel.
A)True
B)False
Q7) Explain the process of naming the rows,columns,and cells in Microsoft Excel.
Q8) The real power of Excel lies in its amazing computational capability.Explain.
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Chapter 18: Preparing a Computer Budget Using Excel
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Q1) The dot pitch of a CRT monitor refers to the ________.
A) number of pixels in one mm²
B) number of pixels in a unit area
C) distance between the pixels
D) size of its pixels
Q2) CD transfer rates are about 10 times faster than those for DVDs.
A)True
B)False
Q3) Briefly describe the process for preparing a departmental IT budget.
Q4) For an LCD monitor,the distance between pixels on the screen is termed ________.
A) dot pitch
B) optimal resolution
C) pixel density
D) pixel pitch
Q5) The amount of memory used for each cell in the pixel grid depends on the number of colors that each pixel is to display.
A)True
B)False
Q6) What is the significance of the main memory in the functioning of a computer?
Q7) Explain the role of the IT department in an organization.
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Chapter 19: Database Design
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Q1) The data model contains a description of the data.However,the model does not depict the relationships among the data.
A)True
B)False
Q2) Because normalized designs can be slower to process,database designers sometimes choose to accept non-normalized tables.
A)True
B)False
Q3) Entities have relationships to attributes,but not to each other.
A)True
B)False
Q4) Entities have ________ that describe the characteristics of the entities.
A) attributes
B) data models
C) cardinalities
D) relationships
Q5) In E-R diagrams,the attributes are represented with crow's feet.
A)True
B)False
Q6) What are the different types of relationships represented in a data model?
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Chapter 20: Using Microsoft Access 2010
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Q1) In Microsoft Access,different attributes are referred to as ________.
A) data
B) keys
C) entities
D) fields
Q2) Explain the procedure for establishing a relationship between two tables in Microsoft Access.
Q3) The description field in Microsoft Access is used mainly for documentation.
A)True
B)False
Q4) In Access,to modify the design of a default table,one must click View and select Design View in the upper right-hand corner of the access window.
A)True
B)False
Q5) In Microsoft Access,a user has to define the relationships between fields before creating the tables.
A)True
B)False
Q6) Explain the procedure for creating a database using Microsoft Access.
Page 23
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Chapter 21: Using Excel and Access Together
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Q1) What are delimited text files?
Q2) Import/export is the process of transferring data from one computer system to another.
A)True
B)False
Q3) In Microsoft Access,the Totals button is present in the ________.
A) Results section of the Design tab
B) Show/Hide section of the Design tab
C) Query section of the Create tab
D) Query Setup section of the Design tab
Q4) The process of transferring data from one computer system to another is referred to as ________.
A) auto transfer
B) export/import
C) data shift
D) reallocation
Q5) In Excel and Access,import/export does not maintain an active connection to the source of the data.
A)True
B)False
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Chapter 22: Remote, Nomadic, and Mobile Systems
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Q1) Many remote systems are designed to provide services in dangerous locations.
A)True
B)False
Q2) Which of the following is the best example of nomadic access?
A) use of teleconferencing, Webinars, and videoconferencing, to facilitate collaboration
B) a businessman accessing a network at work while at home or on vacation
C) a professional accessing the Web or email while riding in a train or on an airplane
D) use of cameras and motion-sensing equipment to issue tickets for red light and speeding violations
Q3) Define remote access.Give examples of the use of remote access systems.
Q4) Mobile access is the ability to provide computer-based activity or action at a distance.
A)True
B)False
Q5) A business traveler who accesses networks at work from a hotel or an airport lobby is using nomadic access.
A)True
B)False
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Chapter 23: Functional Processes, Applications, and Systems
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Q1) ________ is an application that plans the need for materials and inventories of materials used in the manufacturing process.
A) Enterprise resource planning
B) Facilities requirement planning
C) Materials requirements planning
D) Materials delivery planning
Q2) Which of the following is referred to as MRP II?
A) manufacturing resource planning
B) materials requirements planning
C) materials resource planning
D) manufacturing requirements planning
Q3) Managing customers is not a function of sales process applications.
A)True
B)False
Q4) Just-in-time (JIT)inventory policy is adopted by companies that view inventories as assets.
A)True
B)False
Q6) What are functional processes and functional applications? Page 26
Q5) Explain the major functions of sales and marketing applications.
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Chapter 24: Enterprise Resource Planning (ERP)Systems
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Q1) Which of the following stands true for ERP application programs?
A) An ERP application program contains the company's operational data.
B) There are virtually no limits to how much configuration can be done in an ERP application program.
C) Custom programming of ERP application programs is expensive both initially and in long-term maintenance.
D) In order to meet varying customer requirements, development teams have to change the program code of ERP application programs.
Q2) Which of the following is an example of a supply chain activity?
A) scheduling
B) sales prospecting
C) procurement
D) cash management
Q3) The ERP implementation process is carried out even as the business continues to run on the old system.
A)True
B)False
Q4) Give a brief description of Epicor's ERP products.
Q5) Explain ERP application programs.
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Chapter 25: Supply Chain Management
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Q1) The phenomenon in which the variability in the size and timing of orders increases at each stage up the supply chain is referred to as the ________.
A) synergistic effect
B) flanging effect
C) stack effect
D) bullwhip effect
Q2) Which of the following statements about supply chains is correct?
A) Supply chains consist only of customers, retailers, distributors, manufacturers, and suppliers.
B) Not every supply chain has distributors and retailers.
C) Each element in the supply chain is connected to only one entity up and down.
D) The only source of revenue in a supply chain is the retailer.
Q3) The ________ of information can be transactional,such as orders and order returns,or it can be informational,such as the sharing of inventory and customer order data.
A) purpose
B) means
C) availability
D) direction
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Chapter
26: Processing Social Capital: Facebook, Twitter, and User-Generated Content (UGC)
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Q1) Anyone can find private groups by searching,but he or she must be invited to join the group.
A)True
B)False
Q2) Which of the following is an example of a UGC used as a bait for advertising?
A) www.youtube.com
B) www.amazon.com
C) www.woodenboat.com
D) www.msdn.com
Q3) Explain Facebook's principles of meaningful social networking applications.
Q4) To an organization,the strength of a relationship is the likelihood that the person or other organization in the relationship will do something that benefits the organization.
A)True
B)False
Q5) Web sites that produce ratings and surveys are examples of UGC applications.
A)True
B)False
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Q6) What are the business applications for user-generated content in social networking?
Chapter 27: Database Marketing
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Q1) Which of the following marketing techniques refers to the application of business intelligence systems to the planning and execution of marketing programs?
A) ambush marketing
B) viral marketing
C) database marketing
D) guerrilla marketing
Q2) RFM analysis does not provide an understanding of the dollar value spent by a customer.
A)True
B)False
Q3) An RFM score of ________ means that if this customer goes to the competitor,loss to the company will be minimal.
A) 321
B) 333
C) 555
D) 111
Q4) What is database marketing?
Q5) What are decision trees? How do they classify people into groups?
Q6) In market-basket terminology,what is lift ? How is it related to confidence?
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Chapter 28: Reporting Systems and OLAP
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Q1) Reports that are not subject to change and are prepared from underlying data are referred to as ________.
A) stable reports
B) static reports
C) underlying reports
D) data reports
Q2) Query reports allow the user to dynamically change the report grouping structures.
A)True
B)False
Q3) Which of the following reporting system functions will come useful if a user wants to select a portion of the database on the basis of a specific criterion?
A) sorting
B) calculating
C) grouping
D) filtering
Q4) Push reports are generated only on receiving a user request.
A)True
B)False
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Chapter 29: Geographic Information Systems
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Q1) Which of the following factors are geographic coordinates dependent on?
A) radii of the earth
B) circumference of the earth
C) longitudes on the earth
D) mass of the earth
Q2) There are no programs to convert raster maps to vector maps.
A)True
B)False
Q3) GIS employs special purpose hardware for capturing geospatial data.
A)True
B)False
Q4) To construct a map,the GIS application needs to convert all location identifiers to a common scheme by a process called geofence.
A)True
B)False
Q5) Vector maps lose their fidelity when their size is doubled.
A)True
B)False
Q6) Differentiate between raster and vector maps.
Q7) How does the Military Grid Coordinate System (MGRS)work?
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Chapter 30: Business Process Management
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Q1) Which of the following is the first step in the business process management (BMP)cycle?
A) creating system components
B) creating models of business processes
C) implementing the needed business processes
D) assessing business process effectiveness
Q2) The two major dimensions of business process effectiveness are performance and ________.
A) execution
B) accomplishment
C) cost
D) enactment
Q3) A company stops stocking an item but procures it directly from the manufacturer.This implies that the company has made a change in its ________.
A) product line
B) supply chain
C) credit policy
D) distribution structure
Q4) Describe business process management (BPM)in brief.
Q5) How do process designers improve business processes?
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Chapter 31: Systems Development Project Management
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Source URL: https://quizplus.com/quiz/20775
Sample Questions
Q1) A(n)________ is a hierarchy of the tasks required to complete a project.
A) baseline
B) work-breakdown structure
C) reliable analysis
D) V-Model
Q2) What are the biggest challenges for managing a large-scale systems development project?
Q3) Regarding task dependencies,all tasks must begin and end at the same time.
A)True
B)False
Q4) ________ is the knowledge area that refers to the management of the overall project and the construction of the final product.
A) Project integration
B) Communications
C) Procurement
D) Quality management
Q5) The critical path is a hierarchy of the tasks required to complete a project.
A)True
B)False
Q6) What are the characteristics of large-scale systems development projects?
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Chapter 32: Outsourcing
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Sample Questions
Q1) IT and IS services cannot be outsourced by a company.
A)True
B)False
Q2) Describe in brief the risks related to the loss of control that may result from outsourcing.
Q3) Although outsourcing does offer the benefit of capping exposure through fixed costs,it also removes the benefits of ________.
A) time saving
B) obtaining expertise
C) risk reduction
D) economies of scale
Q4) Outsourcing protects companies from a potential loss of intellectual capital.
A)True
B)False
Q5) One of the benefits of outsourcing is that it allows for an easy exit.
A)True
B)False
Q6) How can outsourcing reduce risk?
Q7) Outsourcing does not offer the hiring company an easy exit from the agreement with the vendor.Why?
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Chapter 33: International MIS
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Q1) Which of the following statements is true regarding inherent processes?
A) Developing alternative international processes is easier than creating an accurate as-is international process management model.
B) Determining the criteria to be used for evaluating the alternative international processes takes little time.
C) Each software product assumes that the software will be used by people filling particular roles and performing their actions in a certain way.
D) In the future, it is likely that international business processes will no longer be developed more like interorganizational business processes.
Q2) Development rate of international information systems vary among countries and culture.
A)True
B)False
Q3) The accelerator effect states that a dollar spent will contribute two or three dollars of activity to the economy.
A)True
B)False
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