Information Systems for Managers
Exam Preparation
Guide
Course Introduction
Information Systems for Managers provides an in-depth overview of how information technology supports and shapes modern business strategies and operations. The course examines the role of information systems in organizational decision-making, competitive advantage, operational efficiency, and innovation. Managers will develop an understanding of key concepts such as enterprise systems, data management, cybersecurity, and digital transformation. By exploring real-world case studies and hands-on applications, students will learn to assess technological needs, align IT initiatives with business goals, and address ethical and managerial challenges associated with digital information systems.
Recommended Textbook
MIS Essentials 4th Edition by David M. Kroenke
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14 Chapters
1118 Verified Questions
1118 Flashcards
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Chapter 1: The Importance of MIS
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) What is a marketable skill?
Answer: It used to be that one could name particular skills,such as computer programming,tax accounting,or marketing,as examples of marketable skills.But today,because of Moore's Law,because the cost of data processing,storage,and communications is essentially zero,any routine skill can and will be outsourced to the lowest bidder.One has to develop strong nonroutine cognitive skills to be more successful and such skills are called marketable skills.Abstract reasoning,systems thinking,collaboration,and the ability to experiment are marketable skills.
Q2) In a job interview,Roy is asked to use a product that he has never used before and is not familiar with.Which of the following skills is the interviewer trying to test?
A) systems thinking
B) abstract reasoning
C) collaboration
D) ability to experiment
Answer: D
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3
Chapter 2: Business Processes, information Systems, and Information
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89 Flashcards
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Sample Questions
Q1) Describe the process of automation against the background of the five-component framework of an information system.
Answer: The five components of an information system are hardware,software,data,procedures,and people.They are arranged symmetrically in the framework.The outermost components,hardware and people,are both actors; they take action.The software and procedure components are both sets of instructions: Software is instructions for hardware,and procedures are instructions for people.Finally,data is the bridge between the computer side on the left and the human side on the right.When an activity in a business process is handled by an automated system,it means that work formerly done by people following procedures has been moved so that computers now do that work by following instructions in software.Thus,the automation of a process activity consists of moving work from the right-hand side of the five-component IS framework to the left.
Q2) According to the business process modeling notation standard,the end of a business process is symbolized by a circle having a narrow border.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Organizational Strategy, information Systems, and Competitive Advantage
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) Which of the following statements describes a scenario in which the bargaining power of a supplier is strong?
A) Competitors' have decreased demand for raw materials.
B) The availability of raw materials is less.
C) The supplier has excess inventory.
D) There are many suppliers providing the same raw materials for comparable prices. Answer: B
Q2) The difference between the value that an activity generates and the cost of the activity is called the margin.
A)True
B)False Answer: True
Q3) The strength of bargaining power forces does not depend on the availability of substitutes.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Hardware and Software
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Sample Questions
Q1) Main memory is also called cache memory.
A)True
B)False
Q2) A client computer can be part of a public network.
A)True
B)False
Q3) An individual buying a computer program ________.
A) accrues liability for the usage of the program
B) can install the program on multiple computers
C) just buys a license to use the product
D) can use the same license to activate another program
Q4) Which of the following is true of thick-client applications?
A) A thick-client application is an application program that need not be preinstalled on the client.
B) They generally have more features and functions than thin-client applications.
C) A thick-client application does not need a server connection to run.
D) Update installation and version management are inexpensive when large numbers of users work on the same version of the application.
Q5) Briefly describe how a computer works.
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Chapter 5: Database Processing
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Sample Questions
Q1) In a database,a table is formally referred to as a ________.
A) matrix
B) field
C) record
D) relation
Q2) Describe the usefulness of metadata.
Q3) Hypertext Markup Language is an international standard language for processing a database.
A)True
B)False
Q4) What are relational databases? What has led to the development of new nonrelational styles of database processing?
Q5) Describe the functions of a database management system.
Q6) In a database,a table,which is a group of similar rows,is also called a ________.
A) record
B) matrix
C) file
D) field
Q7) What is a NoSQL DBMS?
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Chapter 6: The Cloud
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74 Flashcards
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Sample Questions
Q1) Using https instead of http ________.
A) shows the other users on that network who are accessing the same site
B) allows a packet sniffer to see only the site visited and nothing further
C) connects a user to the version of the site hosted on a private cloud
D) detects the presence of packet sniffers in the vicinity
Q2) Which of the following is likely to be a consequence of cloud computing in the future?
A) Organizations will prefer to setup their own computing infrastructure.
B) The cost of obtaining elastic resources will decrease.
C) Jobs related to server operations at small organizations will increase.
D) The number of technology-based startups will stagnate.
Q3) Which of the following statements is true about cloud services?
A) Cloud service vendors tend to avoid virtualization.
B) In-house hosting is generally preferable to cloud hosting.
C) Cloud services always allow customers to maintain physical control over its data.
D) Financial institutions are not likely to hire cloud services from a vendor.
Q4) Explain how software as a service (SaaS)works.
Q5) Explain how platform as a service (PaaS)works.
Q6) What is the cloud?
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Chapter 7: Organizations and Information Systems
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84 Flashcards
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Sample Questions
Q1) What are information silos?
Q2) Budgeting and treasury management are information systems applications that support an organization's ________.
A) manufacturing department
B) human resources department
C) accounting department
D) customer service department
Q3) Which of the following is a problem posed by information silos?
A) Data cannot be duplicated.
B) A lot of file space is wasted.
C) The interdependence between various information systems applications increases.
D) There is a lack of integrated enterprise information.
Q4) Which of the following departments in an organization is supported by information systems applications such as recruitment and compensation?
A) accounting department
B) operations department
C) human resources department
D) customer service department
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Page 9
Chapter 8: Social Media Information Systems
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91 Flashcards
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Sample Questions
Q1) Social media outlets are companies and other organizations that choose to support a presence on one or more SM sites.
A)True
B)False
Q2) If a reasoned,nondefensive response generates continued and unreasonable user-generated content from that same source,it is best for the organization to delete it.
A)True
B)False
Q3) Social media ________ are companies and other organizations that choose to support a presence on one or more SM sites.
A) outlets
B) sponsors
C) application providers
D) dashboards
Q4) Social media is the use of information technology to support the sharing of content among networks of users.
A)True
B)False
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Page 10
Chapter 9: Business Intelligence Systems
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92 Flashcards
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Sample Questions
Q1) Data marts are usually larger than data warehouses.
A)True
B)False
Q2) Which of the following statements is true of BigData?
A) BigData contains only structured data.
B) BigData has low velocity and is generated slowly.
C) BigData cannot store graphics, audio, and video files.
D) BigData refers to data sets that are at least a petabyte in size.
Q3) Using BI for identifying changes in the purchasing patterns of customers is a labor-intensive process.
A)True
B)False
Q4) External data purchased from outside resources are not included in data warehouses.
A)True
B)False
Q5) What are the three primary activities in the business intelligence process?
Q6) Differentiate between static reports and dynamic reports.
Q7) What is BigData?
Q8) What is clickstream data?
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Chapter 10: Information Systems Development
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Sample Questions
Q1) Brooks' Law holds true because a larger staff requires decreased coordination.
A)True
B)False
Q2) In a ________ installation,the new system runs alongside the old one until it has been tested and is fully operational.
A) pilot
B) parallel
C) phased
D) plunge
Q3) What are patches and service packs?
Q4) It is essential to estimate a system's cost to calculate its rate of return.
A)True
B)False
Q5) The cost feasibility of a systems development project depends on the scope of the project.
A)True
B)False
Q6) Beta testing is the last phase of the testing process.
A)True
B)False
Page 12
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Chapter 11: Information Systems Management
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Sample Questions
Q1) Which of the following is a responsibility of an information systems user?
A) expecting hand-holding for basic operations
B) receiving repetitive support for the same issue
C) making unauthorized hardware modifications
D) following security and backup procedures
Q2) In the context of right to reliable network and Internet services,reliable means one that can be processed without problems almost all the time.
A)True
B)False
Q3) In ________,hardware and both operating system and application software are leased.
A) SaaS
B) outsourcing
C) PaaS
D) IaaS cloud hosting
Q4) The IS department's principal manager is the ________.
A) CIO
B) CEO
C) CTO
D) COO
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Chapter 12: Information Security Management
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Sample Questions
Q1) Spoofing is a technique for intercepting computer communications.
A)True
B)False
Q2) Adware and spyware are similar to each other in that they both ________.
A) masquerade as useful programs
B) are specifically programmed to spread C) are installed without a user's permission
D) are used to replicate programs
Q3) With asymmetric encryption,two different keys are used for encoding and decoding a message.
A)True
B)False
Q4) Explain the two critical security functions that an organization's senior management needs to address.
Q5) ________ includes viruses,worms,Trojan horses,spyware,and adware.
A) Malware
B) Metadata
C) Shareware
D) Firewall
Q6) Discuss briefly the pros and cons of biometric authentication.
Page 14
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Chapter 13: Extension A1: Collaboration Information Systems for Decision
Making,problem Solving,and Project Management
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Sample Questions
Q1) An extremely critical group cannot collaborate effectively.
A)True
B)False
Q2) It is essential for team members to express any differences in perceptions of data.
A)True
B)False
Q3) Which of the following is true of a structured decision?
A) There is an understood and accepted method for making such a decision.
B) A structured decision is often collaborative.
C) A structured decision refers to the nature of an underlying problem.
D) It is not a standardized decision process.
Q4) Explain the three primary criteria for successful collaboration.
Q5) Why is information considered the most fundamental collaboration purpose?
A) Individuals can construct different perceptions of the same data.
B) All the members of a team usually conceive information in the same way.
C) Disclosing information may lead to unsuccessful collaboration.
D) Being informed restricts communication between members of a group.
Q6) Differentiate between cooperation and collaboration with examples. Page 15
Q7) What are the three levels of decision making?
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Chapter 14: Extension A2: Collaborative Information
Systems for Student Projects
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53 Flashcards
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Sample Questions
Q1) Which of the following statements is true about Google Grid?
A) A document can be edited by only one user at a time.
B) Tasks can be sorted according to status to see incomplete tasks.
C) A Google account is not mandatory to access task lists on Google Grid.
D) It provides version history, which shows the changes made by users to the task list.
Q2) Which of the following tools provides version management while sharing content?
A) shared file servers
B) Google Docs
C) emails with attachments
D) Gmail
Q3) The document checkout feature in SharePoint allows users to simultaneously edit documents.
A)True
B)False
Q4) In version-control systems,shared documents are often placed in shared directories,called libraries.
A)True
B)False
Q5) What are the three sets of collaboration tools?
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