Information Systems for Business Textbook Exam
Questions
Course Introduction
This course provides an in-depth introduction to the role of information systems in modern businesses. It explores how organizations leverage technology to achieve strategic objectives, streamline operations, and make data-driven decisions. Students will gain an understanding of key concepts such as information system components, business process integration, data management, enterprise resource planning, and the ethical and security considerations in managing business information systems. Through analysis of case studies and hands-on projects, students will learn to evaluate, implement, and optimize information systems to drive organizational success and adapt to evolving technological landscapes.
Recommended Textbook Principles of Information Systems 11th Edition by Ralph Stair
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Chapter 1: An Introduction to Information Systems
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Q1) An MIS typically provides standard reports generated with data and information from a TPS or ERP system.
A)True
B)False
Answer: True
Q2) Define the term information system and briefly identify its fundamental components.
Answer: An information system is a set of interrelated elements or components that collect, manipulate, store, and disseminate data and provide for a corrective reaction to meet an objective. The fundamental components include input, processing, output, and feedback. Input is the activity of gathering and capturing raw data. Processing involves converting data into useful output. It can be done manually or by using a computer. Output involves producing useful information, often in the form of documents and reports. Feedback is information from the system that is used to make changes to input or processing activities.
Q3) The _____ is the world's largest computer network consisting of thousands of interconnected networks, all freely exchanging information. Answer: Internet
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Chapter 2: Information Systems in Organizations
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Q1) This balanced approach in the use of information systems that attempts to reduce costs and increase revenues is called ________ management of information systems.
Answer: performance-based
Q2) In the initial phase in their use of information systems, organizations focused on
A) using information systems to reduce costs and improve productivity
B) gaining competitive advantage
C) both reducing costs and gaining competitive advantage
D) using the most current technology available
Answer: A
Q3) Combining a value chain with _____ inventory means companies can deliver materials or parts when they are needed.
Answer: just in time
Q4) The value chain of an organization does NOT include this activity _____
A) inbound logistics
B) finance and accounting
C) marketing and sales
D) customer service
Answer: B
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Chapter 3: Hardware: Input, Processing, and Output Devices
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Q1) Data storage requirements are growing at a rate of over 60% per year.
A)True
B)False
Answer: False
Q2) _____ is the use of a collection of computers, often owned by many people or different organizations, to work in a coordinated manner to solve a common problem.
A) cloud computing
B) grid computing
C) parallel computing
D) none of the above
Answer: B
Q3) _____ is the component of the computer that rapidly provides data and instructions to the CPU.
Answer: main memory, primary memory, or cache memory
Q4) One of the advantages of handheld computers is that they require little power relative to their size.
A)True
B)False
Answer: False
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Chapter 4: Software: Systems and Application Software
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Q1) A command-based user interface employs icons and menus that people use to send commands to the computer system.
A)True
B)False
Q2) Programming languages are sets of keywords, symbols, and rules for constructing statements that people can use to communicate instructions to a computer.
A)True
B)False
Q3) Each programming language has its set of rules, called the program code of the language.
A)True
B)False
Q4) ________ is IBM's first 64-bit enterprise operating system with very little downtime.
A) HP-UX
B) Unix
C) Chrome
D) z/OS
Q5) Distinguish between systems software and application software.
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Chapter 5: Database Systems, Data Centers, and Business Intelligence
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Q1) Differentiate between the traditional and database approach to data management.
Q2) _____ describes the steps an organization takes to protect information sought by "hostile" intelligence gathers.
A) Data loss prevention
B) Trade secret
C) Counterintelligence
D) Competitive intelligence
Q3) _____ is a form of data mining that combines historical data with assumptions about future conditions to predict outcomes of events.
Q4) A description that tells the DBMS the logical and physical structure of the data and the relationships among the data for each user is called a(n) _____.
Q5) In the relational model, each row of a table represents a data entity or row and each column of the table represents an attribute or field.
A)True
B)False
Q6) The commands that are used to manipulate the database are part of the _____ language.
Q7) _____ involves eliminating columns in a table.
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Chapter 6: Telecommunications and Networks
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Q1) The ITU defines and adopts global standards to facilitate communications among network and equipment manufacturers around the world.
A)True
B)False
Q2) Over 90 percent of physicians and over 85% of nurses own a smartphone and are using them as a valuable tool to provide patient services.
A)True
B)False
Q3) A(n) ______ network is a telecommunications network that connects large geographic areas.
Q4) _____ is a bundled set of communications services, including Internet, telephone, and TV, that operates over a total fiber-optic communications network.
A) BPL
B) Bluetooth
C) FiOS
D) Cable communications
Q5) _____ is a network device that serves as an entrance to another network.
Q6) _____ refers to the electronic transmission of signals for communications.
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Chapter 7: The Internet, Web, Intranets, and Extranets
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Q1) Web ______ maintain Web servers, storage systems, and backup systems. They also provide e-commerce software when required.
Q2) The ______ is a 64-bit number that identifies the computer on the Internet.
Q3) A(n) _____ is a Web page that combines useful information and links and acts as an entry point to the Web.
Q4) The Internet routes data packets over the network backbone from router to router to reach their destinations.
A)True
B)False
Q5) Many of the computer activities traditionally provided through software installed on a PC can now be carried out using _____ applications in a Web browser without installing any software.
Q6) A Uniform Resource Locator (URL) is a Web address that specifies the exact location of a Web page using letters and words that map to an IP address and location on the host.
A)True
B)False
Q7) Explain the rules that apply to using domain names.
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Q8) The _____ is responsible for managing IP addresses and Internet domain names.
Chapter 8: Electronic and Mobile Commerce
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Q1) The Wireless Application Protocol _____.
A) provides secure, encrypted, wireless communications
B) serves as a Web browser on handheld, wireless devices
C) is an alternative to PCI
D) none of the above
Q2) The Secure Sockets Layer communicates protocol secures sensitive data involved in e-commerce that has been encrypted.
A)True
B)False
Q3) The volume of mobile commerce in the U.S. by 2016 is expected to amount to ______ of total U.S. B2C e-commerce.
A) less than 5%
B) roughly 7%
C) nearly 15%
D) over 20%
Q4) Most people agree that an effective Web Site is one that creates an attractive presence and meets the needs of ______.
Q5) _____ is the direct sale of products or services by businesses to consumers through electronic storefronts.
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Chapter 9: Enterprise Systems
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Q1) ______ production involves generating output records, documents, and reports.
Q2) Identify the common set of basic transaction processing activities performed by every TPS.
Q3) Manufacturing ERP systems follow a systemic process for developing a production plan that starts with _______.
A) cash flow forecasting
B) demand planning
C) inventory control
D) sales forecasting
Q4) As an organization's purchasing systems generate purchase orders and the items ordered are received, information is sent to the _____ system to manage the amounts owed by the organization.
A) accounts receivable
B) accounts payable
C) invoicing
D) inventory control
Q5) With an OLTP, each transaction is processed immediately without the delay of ______ transactions into a batch.
Q6) Why are SMEs interested in trying the hosted software model?
Page 11
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Chapter 10: Information and Decision Support Systems
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Q1) _____ is used when modeling the problem properly to get an optimal decision would be too difficult, complex, or costly.
Q2) A(n) _____ is any organizational unit that focuses on generating a profit for the firm.
Q3) During the _____ stage of the problem solving process, you select a course of action.
A) intelligence
B) implementation
C) choice
D) design
Q4) Nonprogrammed decisions are made using a rule, procedure, or quantitative method.
A)True
B)False
Q5) A(n) _____ DSS handles situations or decisions that occur more than once, usually several times per year or more.
Q6) _____ reports are reports that are automatically produced when a situation is unusual or requires management action.
Q7) _____ ratings show how ads convert to sales.
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Chapter 11: Knowledge Management and Specialized Information Systems
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Q1) ____ is a popular and sophisticated software package that can be used to edit photographs and other visual images.
A) PowerPoint
B) Microsoft Silverlight
C) Adobe Photoshop
D) All of the above
Q2) Learning systems allow a computer to change how it reacts to situations based on feedback it receives.
A)True
B)False
Q3) Ray ____________________ foresees that by 2045 human and machine intelligence might merge.
Q4) ____ can process many pieces of data at the same time and learn to recognize patterns.
A) Voice recognition systems
B) Natural language processing systems
C) Learning systems
D) Neural networks
Q5) Identify and briefly define several speciality areas of artificial intelligence.
Q6) ____________________ knowledge is objective and can be measured and documented. Page 13
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Chapter 12: Systems Development: Investigation and Analysis
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Q1) The systems steering committee ____.
A) consists of middle level managers from the IS department
B) never includes end users
C) might suggest a change in project focus
D) none of the above
Q2) All members of the system investigation team must be co-located to ensure a successful start to the project.
A)True
B)False
Q3) Any systems development effort in which business managers and users assume a primary role is called an individual user application.
A)True
B)False
Q4) A professional who specializes in analyzing and designing business systems is called a(n) ____.
A) systems analyst
B) project manager
C) individual systems developer
D) programmer
Page 15
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Chapter 13: Systems Development: Design, Implementation, and Review
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Q1) The most cost-effective time to deal with potential errors is late in the design phase where every possibility should be considered.
A)True
B)False
Q2) When a database fails, failover automatically switches applications and other programs that use the database to a redundant or replicated database so these is no interruption of service.
A)True
B)False
Q3) The testing of each individual program is called ____.
A) system testing
B) unit
C) acceptance testing
D) integration testing
Q4) Designing a good interface for users can improve user satisfaction with the system and lead to improved security.
A)True
B)False
Q5) ______ are rules and procedures to maintain data security.
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Chapter 14: The Personal and Social Impact of Computers
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Q1) ____ involves publishing an intentionally false written statement that is damaging to a person's or an organization's reputation.
A) Blogging
B) Slander
C) Libel
D) Unfriending
Q2) ______ refers to the use of any of several technologies to enforce policies for controlling access to digital media.
A) Copyright protection
B) Encryption
C) Software piracy
D) Digital rights management
Q3) Both SOPA and PIPA are two bills proposed by congress that aim to __________________.
A) clamp down on money laundering
B) stop online piracy and protect copyright holders
C) provide effective rules to prevent and punish patent infringement
D) make it a federal offense to plant a virus on government computers
Q4) Outline several useful policies to minimize computer-related waste and mistakes.
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