Industrial Management Practice
Questions
Course Introduction
Industrial Management is a comprehensive course that explores the principles, practices, and tools essential for effectively managing industrial organizations and manufacturing processes. The course covers key topics such as operations management, production planning and control, quality assurance, supply chain management, lean manufacturing, and human resource management within an industrial context. Students learn about strategic decision-making, project management, and the integration of technology and innovation to improve productivity and efficiency. Through case studies and practical applications, the course aims to equip students with the skills needed to address real-world challenges and drive continuous improvement in industrial settings.
Recommended Textbook
Managing for Quality and Performance Excellence 9th Edition by James R. Evans
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Page 2
Chapter 1: Introduction to Quality
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Sample Questions
Q1) The ultimate purchaser of a product or service is referred to as a(n) _____.
A)supplier
B)external customer
C)consumer
D)internal customer
Answer: C
Q2) Shenzen Electronics,a cell phone manufacturing company,buys microphones and bluetooth handsets from Atid Infotech which manufactures cell phones and cellular accessories.For Atid Infotech,Shenzen is a(n) _____.
A)consumer
B)supplier
C)external customer
D)internal customer
Answer: C
Q3) During the 1940s and 1950s,after the world war II,the quality of products was the most important priority of top managers as it was recognized as the key to worldwide success.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Foundations of Quality Management
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Sample Questions
Q1) Which of the following principles supports statistical thinking,a philosophy of learning and action?
A)Variations make it easy to understand root causes in a production process issue.
B)Understanding and increasing variation are keys to success.
C)Variation exists in all processes.
D)All work occurs in a system of independent processes.
Answer: C
Q2) Variation in a production process increases capacity utilization.
A)True
B)False
Answer: False
Q3) At the Ritz-Carton,each production and support process is assigned a(n) _____ at the corporate office who is responsible for the development and improvement of these processes.
A)technical owner
B)working owner
C)global owner
D)executive owner
Answer: D
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Page 4
Chapter 3: Customer Focus
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Sample Questions
Q1) According to the Kano Model,new or innovative features that customers do not expect or even anticipate,fall under the category of _____.
A)delighters
B)dissatisfiers
C)continuous improvements
D)satisfiers
Answer: A
Q2) Loyal customers are more costly to do business with compared to other customers.
A)True
B)False Answer: False
Q3) Which of the following is used by organizations to measure customer response by allowing them to express their degree of opinion?
A)Likert Scale
B)Histogram
C)R-chart
D)Cause-and-effect diagram
Answer: A
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Chapter 4: Workforce Focus
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Sample Questions
Q1) Which of the following models is used by American Honda for quality improvement?
A)Three-phase learning model
B)Customer-supplier model
C)Enterprise process model
D)Six Sigma Plus Continuous Improvement Model
Q2) Which of the following practices will lead to effective recognition and rewarding of employees?
A)Tying rewards to immeasurable performance so that employees provide more attention to quality rather than quantity
B)Giving individual rewards rather than team rewards because team rewards can ignore the contributions of individual employees to the team
C)Rewarding behavior,not just results
D)Rewarding employees only through cash rewards as money is the most important and effective motivating factor for most employees
Q3) The Taylor philosophy established an adversarial relationship between labor and management.
A)True
B)False
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6
Chapter 5: Process Focus
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Sample Questions
Q1) Identifying potential defects and errors and stopping a process before they occur is the best approach to avoid mistakes in a process.
A)True
B)False
Q2) The outputs of service processes are not as well defined as manufactured products.
A)True
B)False
Q3) What is the last step in K&N's process management framework?
A)Measuring and auditing to specifications
B)Evaluation and improvement
C)Mapping and documenting the process
D)Replicating the process to all applicable areas
Q4) _____ is an approach for mistake-proofing processes,developed by Shigeo Shingo,that involves using automatic devices or simple methods to avoid human error.
A)Kaizen
B)Poka-yoke
C)Process mapping
D)Job enrichment
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Chapter 6: Statistical Methods in Quality Management
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Sample Questions
Q1) A sample of size 16 is randomly selected from a population of size 90.Determine the standard error of the mean if the population standard deviation equals 20.
A)2.11
B)4.16
C)4.56
D)5.00
Q2) Given here are a set of sample data: 12.0,18.3,29.6,14.3,and 27.8.The sample standard deviation for this data is equal to _____.
A)62.895
B)7.931
C)7.093
D)50.316
Q3) _____ is a methodology for drawing conclusions about equality of means of multiple populations.
A)Quality analysis
B)Analysis of variance
C)Correlation analysis
D)Regression analysis
Q4) Briefly explain how the experiment was conducted.
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Chapter 7: Design for Quality and Product Excellence
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Sample Questions
Q1) In the context of the axiomatic design method,the independence axiom states that:
A)good design occurs when the functional requirements of the design are separate from one another.
B)developing specific requirements and design parameters such as specifications and tolerances leads to the creation of a high quality product.
C)good design corresponds to minimum complexity.
D)all the departments in an organization should be continuously involved with product development from conception through sales.
Q2) The Taguchi loss function can be used to set product design tolerances in an economical fashion.
A)True
B)False
Q3) A typical scheme of the House of Quality uses the symbol to denote a strong relationship between any pair of technical requirements.
A)True
B)False
Q4) What is the mission and philosophy of Shure Inc.?
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9
Chapter 8: Measuring and Controlling Quality
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Sample Questions
Q1) Identify the tradeoffs associated with the s-chart instead of the R-chart.
Q2) A(n) _____ characterizes the presence or absence of nonconformances in a unit of work.
A)variable
B)indicator
C)attribute
D)error
Q3) What is a Kroger Quality Score?
Q4) Control limits are often confused with _____.
A)pre-control lines
B)center lines
C)specification limits
D)three sigma limits
Q5) If the variation in the process is due to common causes alone,the process is said to be:
A)out of control.
B)in statistical control.
C)in pre-control.
D)out of capability.
Q6) Define pre-control and explain under what conditions pre-control can be used.
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Chapter 9: Process Improvement and Six Sigma
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Sample Questions
Q1) What is the Six Sigma quality level when the process standard deviation is 1 and the tolerance range is 10 ?
A)5
B)3
C)9
D)11
Q2) List the steps followed in the creative problem-solving strategy pioneered by Alex Osborn.
Q3) Why did the manager of the distribution center of the automobile replacement parts promise that all orders would be delivered within 24 hours or the customer would get the parts at no charge?
Q4) Successful green belts are often promoted to _____.
A)champions
B)team members
C)black belts
D)master black belts
Q5) What step was taken by the team,set up by the distribution center,to reduce order processing time,to determine where the longest delays occurred in the order processing activities?
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Chapter 10: The Baldrige Framework for Performance Excellence
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Sample Questions
Q1) The senior management at Life Inc. ,a pioneer in the health care domain,came up with a blueprint to address the current issues facing the company.This blueprint provides the framework for the company to address the current business needs while giving it the agility and strategic management to prepare successfully for the future,to prepare for real-time or short-term emergencies,and for workforce and customer engagement.Which of the following Baldrige organizational concepts is being used by the company?
A)Managing for innovation
B)Valuing workforce members and partners
C)Sustainability
D)Focus on the future
Q2) In the context of Australian Business Awards,organizations at the Gold Award level should meet Silver recognition plus be able to demonstrate superior performance in at least three of the categories in the framework and also have scored at least 50 percent in each item.
A)True
B)False
Q3) Describe how a Six Sigma project may lead to increase in customer satisfaction.
Q4) What is the performance excellence framework used by AtlantiCare?
Q5) How does AtlantiCare empower its employees in individual business units?
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Chapter 11: Strategy and Performance Excellence
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Sample Questions
Q1) Essentially,strategy deployment links the _____,who focus on "doing the right thing," with the _____,whose focus is on "doing things right."
A)management; employees
B)leaders; supervisors
C)innovators; coordinators
D)planners; doers
Q2) In the line and staff form of organization structure,quality managers and inspectors may take on the role of guardians of quality.
A)True
B)False
Q3) Which of the following is NOT considered in strategic human resource plans?
A)Redesign of the work organization to increase empowerment and decision-making or team-based participation
B)Initiatives to reduce collective bargaining through union involvement
C)Initiatives to foster knowledge sharing and organizational learning
D)Partnerships with educational institutions to help ensure the future supply of well-prepared employees
Q4) What are core competencies? Describe its characteristics.
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Chapter 12: Measurement and Knowledge Management for Performance Excellence
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Sample Questions
Q1) An emphasis on machine utilization in an organization encourages having fewer,but larger,general-purpose machines,which results in decreased inventory and throughput time.
A)True
B)False
Q2) The American Productivity and Quality Center (APQC) noted that executives have long felt frustrated by their inability to identify or transfer outstanding practices from one location or function to another.
A)True
B)False
Q3) _____ involves the process of identifying,capturing,organizing,and using knowledge assets to create and sustain competitive advantage.
A)Knowledge mining
B)Suboptimization
C)Knowledge management
D)Lean production
Q4) A good balanced scorecard contains only leading measures and indicators.
A)True
B)False
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Chapter 13: Leadership for Performance Excellence
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Sample Questions
Q1) What were the two severe problems faced by Alcoa's industrial magnesium plant in Addy when the crisis of epic proportions rocked the plant and rattled the company?
Q2) Where is the Advocate Good Samaritan Hospital located?
A)Kingston
B)Jersey city
C)Illinois
D)Pennsylvania
Q3) Which of the following personal leadership competencies refers to sticking to a task or purpose,no matter how hard or troublesome,which is vital for overcoming obstacles and motivating subordinates?
A)Perseverance
B)Accountability
C)Well-being
D)Creativity
Q4) An important element of organizational sustainability is ensuring future leadership; thus the development of future leaders and a formal succession plan are vital.
A)True
B)False
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Chapter 14: Building and Sustaining Quality and Performance Excellence
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Sample Questions
Q1) Impatient managers often seek immediate results by adopting off-the-shelf quality programs and practices,or by imitating other successful organizations.
A)True
B)False
Q2) Name the two companies that merged to form Veridian Homes.
Q3) Learning organizations have become skilled in creating,acquiring,and transferring knowledge and in modifying the behavior of their employees and other contributors to their enterprises.
A)True
B)False
Q4) With respect to the six stages of a quality life cycle,the implementation stage of a new quality initiative is called:
A)adoption.
B)regeneration.
C)maturation.
D)energizing.
Q5) What are the five key behaviors as suggested by Juran and others,to develop a positive quality culture?
Q6) Describe the characteristics of Six Sigma plus.
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