Human Resources Development
Exam Answer Key
Course Introduction
Human Resources Development explores the theories, strategies, and practical approaches involved in enhancing the skills, knowledge, and abilities of employees within an organization. The course covers topics such as training and development techniques, career planning, performance management, organizational learning, and talent management. Students will learn how to assess training needs, design and evaluate development programs, and align human resource development initiatives with organizational objectives to foster a productive, innovative, and adaptable workforce.
Recommended Textbook
Human Resource Management 4th Canadian Edition by Sandra Steen
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11 Chapters
704 Verified Questions
704 Flashcards
Source URL: https://quizplus.com/study-set/3196 Page 2
Chapter 1: Strategies, Trends and Challenges in Human Resource Management
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70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/63297
Sample Questions
Q1) Setting up a business enterprise in another country (e.g.building a factory in China)is called outsourcing.
A)True
B)False
Answer: False
Q2) Advances in technology have allowed many HR services to be offered on a self-service basis.
A)True
B)False
Answer: True
Q3) Development programs often focus on:
A) enabling employees to learn job-related knowledge,skills,and behaviour.
B) ensuring that employees' activities and outputs match the organization's goals.
C) preparing employees for management responsibility.
D) identifying the top qualities employers look for in employees.
E) All of the choices are the focus of development programs.
Answer: C
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Page 3
Chapter 2: The Legal Context for Hrm and Creating Safe Healthy Workplaces
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68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/63294
Sample Questions
Q1) Federal,provincial,and territorial governments in Canada all play an important role in creating the legal environment for human resource management.
A)True
B)False
Answer: True
Q2) What level or type of government plays an important role in creating the legal environment for human resource management?
A) Municipal
B) Territorial
C) Provincial
D) Federal
E) Territorial,"Provincial," and "Federal"
Answer: E
Q3) Approximately 94 percent of Canadian employers and their employees are covered by provincial/territorial legislation.
A)True
B)False
Answer: True
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Chapter 3: Analyzing Work and Designing Jobs
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63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/63293
Sample Questions
Q1) A competency framework identifies the competencies the entire _______ requires to be successful.
A) organization
B) HR department
C) business community
D) industry
E) range of competitors
Answer: A
Q2) A schedule in which full-time workers complete their weekly hours in fewer than five days is termed a:
A) right-to-work workweek.
B) compressed workweek.
C) substandard workweek.
D) flexible workweek.
E) reduced hours workweek.
Answer: B
Q3) Facing temperature extremes on the job is considered an ergonomic job hazard.
A)True
B)False
Answer: True
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Chapter 4: Planning for and Recruiting Human Resources
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62 Verified Questions
62 Flashcards
Source URL: https://quizplus.com/quiz/63292
Sample Questions
Q1) Yield ratios express the:
A) output yielded by a new hire in relation to the cost of recruiting the new hire.
B) percentage of applicants who successfully move from one stage of the recruitment and selection process to the next.
C) cost per hire.
D) quality of new hires based on manager feedback.
E) None of the choices are correct.
Q2) What is downsizing and what is the primary reason that organizations engage in downsizing? What are the four objectives organizations pursue in their downsizing efforts?
Q3) Which of the following options for reducing an expected labour surplus is a relatively slow solution,but has the benefit of being low in suffering caused?
A) Natural attrition
B) Downsizing
C) Pay reductions
D) Transfers
E) Demotions
Q4) What is succession planning? What are the benefits of succession planning?
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6
Chapter 5: Selecting Employees
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) Which type of interview tends to have the highest validity?
A) Behavioural
B) Situational
C) Nondirective
D) Open
E) Planned
Q2) Concurrent validation is more time consuming and difficult than predictive validation,but is also a better measure of validity.
A)True
B)False
Q3) Which one of the following is a permissible question for applications and interviews?
A) How old are you?
B) Are you pregnant?
C) Can you meet the attendance requirements of the job?
D) Are you legally entitled to work in Canada?
E) Only "can you meet the attendance requirements of the job?" and "are you legally entitled to work in Canada?"
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Chapter 6: Training, Learning, and Development
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68 Verified Questions
68 Flashcards
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Sample Questions
Q1) The last step in the instructional design process involves choosing a training method.
A)True
B)False
Q2) On-the-job use of knowledge,skills,and behaviours learned in training is called:
A) return on investment (ROI).
B) learning.
C) behaviour modelling.
D) transfer of training.
E) None of the choices are correct.
Q3) The difficulty level of reading materials is called:
A) learning.
B) training.
C) readability.
D) literacy.
E) abstract evaluation.
Q4) Instructor-led online learning has become the most widely used training method.
A)True
B)False
Q5) Name and discuss each of the three stages of the needs assessment process.
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Chapter 7: Managing Employees Performance
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) Which purpose of performance management refers to how organizations use the system to provide information for day-to-day decisions about salary,benefits,and recognition programs?
A) Strategic
B) Administrative
C) Developmental
D) Career transition
E) Management
Q2) To protect against legal challenges it is important to have a performance management system based on:
A) representative workforce.
B) strategic planning.
C) workforce planning.
D) valid job analyses.
E) employee and manager needs.
Q3) Name and discuss at least five ways to make the process of providing performance feedback more effective.
Q4) What are the three broad purposes of performance management systems? Briefly discuss each of the purposes identified.
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Chapter 8: Total Rewards
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64 Verified Questions
64 Flashcards
Source URL: https://quizplus.com/quiz/63288
Sample Questions
Q1) Direct compensation describes the financial rewards employees receive for their work.
A)True
B)False
Q2) Employment Insurance (EI)is federally mandated program.
A)True
B)False
Q3) Profit sharing involves awarding pay:
A) that becomes part of employees' base pay,in a manner similar to merit pay.
B) in order to discourage employees from thinking like owners.
C) that is a percentage of the organization's profits.
D) based on individual performance.
E) All of the choices are correct.
Q4) Broadbanding increases the number of levels in the organization's job structure.
A)True B)False
Q5) Employers in Canada generally limit the benefits they provide to employees to those benefits that are required by law.
A)True
B)False
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Chapter 9: Collective Bargaining and Labour Relations
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) In Canada,union membership is relatively concentrated in all but one of the following sectors.Identify the exception.
A) Wholesale and Retail Trade
B) Public Administration
C) Education,Health,and Social Services
D) Utilities
E) Manufacturing
Q2) Typical collective agreements include all of the following provisions,EXCEPT:
A) education,training,and employee development.
B) technological change.
C) job security.
D) management rights to test.
E) All of the choices are typical provisions included in collective agreements.
Q3) Unions have a role because some degree of ____________ is inevitable between workers and management.
A) association
B) conflict
C) violence
D) discussion
E) work
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Chapter 10: Managing Human Resources Globally
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61 Verified Questions
61 Flashcards
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Sample Questions
Q1) According to the Global Mobility Policy & Practice (2014)survey,what is the number one reason why employees turn down assignments?
A) Pay is too low
B) Income tax rates are too high
C) Family or personal circumstances
D) Inability to speak the foreign language
E) Both "pay is too low" and "income tax rates are too high."
Q2) The most notable disadvantage for virtual expatriates is:
A) the amount of time they must spend away from friends and family while on assignment.
B) the loss in income they will experience as a result of accepting their overseas assignments.
C) the difficulty they may experience in building relationships with host-country employees.
D) the isolation that comes with never returning to their home countries.
E) All of the choices are correct.
Q3) What is the purpose of the balance-sheet approach to expatriate compensation,and what are its four major components and their respective purposes?
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Chapter 11: Creating and Sustaining High-Performance Organizations
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58 Verified Questions
58 Flashcards
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Sample Questions
Q1) It was recently reported that two-thirds of today's employees feel overwhelmed. A)True
B)False
Q2) An exit interview is a meeting with an employee to explore his or her thoughts and feelings about the job and to uncover issues in the effort to prevent that employee from becoming disgruntled.
A)True
B)False
Q3) In conjunction with your flexible benefits plan,you wish to provide employees with professional advice on how to best allocate their benefit dollars.You should establish a(n):
A) decision support system.
B) expert system.
C) E-HRM system.
D) transactional processing system.
E) transnational HR system.
Q4) Turnover initiated by an employer is called voluntary turnover.
A)True
B)False
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