Human Resource Management Test Preparation
Course Introduction
Human Resource Management is an essential discipline that focuses on the effective management of people within organizations. This course explores key HR functions including recruitment and selection, training and development, performance appraisal, compensation and benefits, employee relations, and compliance with labor laws. Students will analyze the strategic role of human resource management in achieving organizational goals and learn contemporary approaches for fostering a productive, diverse, and inclusive work environment. Through case studies and practical applications, learners will develop the skills necessary to address workplace challenges and contribute to organizational success.
Recommended Textbook
Essentials of Organizational Behavior 2nd Edition by Terri A. Scandura
Available Study Resources on Quizplus
15 Chapters
1582 Verified Questions
1582 Flashcards
Source URL: https://quizplus.com/study-set/178
Page 2
Chapter 1: What Is Organizational Behavior?
Available Study Resources on Quizplus for this Chatper
108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/2482
Sample Questions
Q1) The dyad level is best described as ______.
A) the most basic level
B) examples similarities between people's behaviors
C) the relationship between two individuals
D) the most complicated level
Answer: C
Q2) Turnover intentions and turnover are forms of ______.
A) motivation
B) employee withdrawal
C) performance
D) work-related attitudes
Answer: B
Q3) According to a recent Gallup study, the primary reason listed by most employees for being disengaged at work was ______.
A) low pay
B) relationships with coworkers
C) workplace safety
D) their boss
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Personality and Person Environment Fit
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/2483
Sample Questions
Q1) Some labels in the Myers-Briggs type indicator (MBTI) are better than others.
A)True
B)False
Answer: FALSE
Q2) Andrea has been reading about psychological capital. Which of the following can she expect through implementing an effective psychological capital training program?
A) reduced performance
B) lower satisfaction.
C) empowerment and engagement
D) improved work-life balance
Answer: C
Q3) Trait-like implies that a personality characteristic is relatively ______.
A) stable over time
B) malleable over time
C) high self-monitoring
D) state-like over time
Answer: A
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Emotions and Moods
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/2484
Sample Questions
Q1) When a desired emotional expression is achieved by changing one's underlying felt emotion it is known as ______.
A) deep acting
B) surface acting
C) emotional dissonance
D) faking
Answer: A
Q2) Demonstrate with an example how positive and negative state affect relates to customer service.
Answer: Varies but will include research has shown that happier people perform better and have higher incomes. Mood at the start of the workday (i.e., "waking up on the wrong side of the bed") related to perceptions of customer emotions in a call center, and this affected the employees' mood after the calls. Positive affect was, in turn, related to performance quality whereas negative affect was negatively related to productivity. The start-of-workday mood affected their perceptions of customers' moods, which in turn affected their own moods. These moods were related to performance quality and quantity. So if you get up on the wrong side of the bed in the morning, pay attention to your mood. You just might be less productive that day.
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Attitudes and Job Satisfaction
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/2485
Sample Questions
Q1) Ella has a strong feeling of perceived organizational support. Which of the following is an outcome related to this feeling?
A) She is likely to show up late often.
B) She engages in less organizational citizenship behaviors.
C) She is likely to be more committed to her organization.
D) She is likely to be less satisfied with her job.
Q2) Which of the following cognition of psychological empowerment is defined as how much work goals align with your personal standards (i.e., how well the work "fits" your values)?
A) impact
B) self-determination
C) competence
D) meaning
Q3) Which of the following is defined as how much work goals align with an employee's personal standards?
A) job involvement
B) employee engagement
C) meaning
D) perceived organizational support
To view all questions and flashcards with answers, click on the resource link above.
Page 6
Chapter 5: Perception, Decision Making, and Problem
Solving
Available Study Resources on Quizplus for this Chatper
112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/2486
Sample Questions
Q1) Which of the following from the book Thinking Fast and Slow describes System 1 Thinking?
A) complex thinking that demands mental effort, including complex calculations
B) rational decision-making
C) automatic and effortless decision making that is often involuntary
D) satisficing
Q2) Research of _____ confirms that information presented early in a sequence affects judgments made later.
A) hindsight bias
B) order-effects
C) belief updating
D) stereotype
Q3) The ease of recalling information, but not the difficulty, affects how well people remember the information.
A)True
B)False
Q4) Because judgments can change, first impressions do not really matter.
A)True
B)False
Page 7
Q5) Compare and contrast the rational decision-making model and bounded rationality.
To view all questions and flashcards with answers, click on the resource link above.
Page 8
Chapter 6: Leadership
Available Study Resources on Quizplus for this Chatper
103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/2487
Sample Questions
Q1) Which of the following is one of the four components of ethical leadership?
A) moral sensibility
B) moral judgment
C) moral turpitude
D) moral morality
Q2) The essence of leadership is ______.
A) an influence process
B) manipulating others
C) planning strategies
D) training employees
Q3) What traits matter for leadership?
Q4) Shane wants to find a mentor. A good first place to start is ______.
A) his subordinates
B) his coworkers
C) his chief executive officer (CEO).
D) his boss
Q5) Leadership and management are one and the same.
A)True
B)False
Q6) Describe guidelines in managing your boss.
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Power and Politics
Available Study Resources on Quizplus for this Chatper
102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/2488
Sample Questions
Q1) Which of the following is a position power?
A) leadership power
B) active power
C) legitimate power
D) referent power
Q2) An individual's subjective appraisal of the extent to which the work environment is characterized as self-serving of various individuals and groups to the detriment or at the cost of other individuals or groups is called ______.
A) perceptions of organizational politics
B) gerrymandering
C) corrosive political climate
D) organizational politics
Q3) As you advance to higher levels in an organization, be mindful of the impact that being more powerful is having on your ______.
A) behaviors
B) attitudes
C) motivation
D) self-Efficacy
Q4) Describe the relationship between the "will" and "skill" for politics.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 8: Motivation: Core Concepts
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/2489
Sample Questions
Q1) Underpayment equity is the perception that a person's outcomes are not fair compared to another person's outcomes, given their inputs.
A)True
B)False
Q2) Which of the following is one of the core job dimensions of job characteristics theory?
A) skill variety
B) task difficulty
C) grit
D) MBO
Q3) Which of the following dimensions of job characteristics theory is that the job provides information on how effective the employee's work is?
A) skill variety
B) task identity
C) task significance
D) feedback
Q4) Use equity theory to discuss motivation at work with an example.
Q5) Identify and describe the four types of organizational justice.
Q6) How can a leader identify growth needs in his or her followers?
Page 11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Motivation: Applications
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/2490
Sample Questions
Q1) One's ______ and image may be enhanced through the five strategies of feedback seeking.
A) self-perception
B) temperament
C) timing
D) target
Q2) Discuss how to use monetary rewards effectively.
Q3) Research has shown that other forms of compensation such as ______ relates to employee satisfaction and motivation.
A) cash
B) flexible working hours
C) company apparel
D) Performance reviews
Q4) Which of the following is a performance management rating system in which all employees in the work group are assessed relative to one another?
A) graphic rating scale
B) behaviorally anchored rating scale
C) forced-ranking scale
D) global rating scale
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 10: Group Processes and Teams
Available Study Resources on Quizplus for this Chatper
109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/2491
Sample Questions
Q1) Teams are always more effective than individuals.
A)True
B)False
Q2) Once a team has established its purpose, ______ emerge and have a powerful effect on team member attitudes and behaviors.
A) team norms
B) SMART goals
C) team performance
D) team satisfaction
Q3) Bidisha is the manager of a senior sales team, and she has decided to allow the team to do the preparation for a productive sales strategy meeting. She will likely use the ______.
A) the Delphi method
B) brainstorming
C) nominal group technique
D) consensus
Q4) Team norms are relatively easy to change.
A)True
B)False
Q5) Describe team mental models (TMMs) and explain why they are important.
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Managing Conflict and Negotiation
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/2492
Sample Questions
Q1) Jerry is a person who is formally trained to help parties who are in conflict reach an acceptable solution. He does not actually make the decision, but he is a third-party neutral person. Jerry can best be called a(n) ______.
A) arbitrator
B) facilitator
C) conciliator
D) mediator
Q2) According to the U.S. Department of Labor, what is the leading cause of fatal injuries at work (about 1,000 per year)?
A) equipment malfunctions
B) hazardous materials
C) workplace violence
D) lack of safety regulations
Q3) Compare and contrast task and relationship conflict.
Q4) Disagreement over facts need not last long, as they are verifiable.
A)True
B)False
Q5) Describe how team conflict affects team performance.
Q6) Describe some solutions for conflict in organizations.
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Organizational Communication
Available Study Resources on Quizplus for this Chatper
112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/2493
Sample Questions
Q1) When experiencing unfair treatment at work, employees will keep silent about half of the time.
A)True
B)False
Q2) Which of the following was found as the number one type of incident to which respondents reported remaining silent?
A) personal career issue or concern
B) experienced unfair treatment
C) concerns about a coworker's competence or performance
D) concerns about supervisor or management competence
Q3) Which of the following refers to the communication transactions between individuals and/or groups at various levels and in different areas of specialization that are intended to design and redesign organizations, to implement designs, and to coordinate day-to-day activities?
A) upward communication
B) internal communication
C) external communication
D) downward communication
Q4) Compare and contrast the significance of verbal versus nonverbal communication.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 13: Diversity and Cross-Cultural Adjustments
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/2494
Sample Questions
Q1) Another term for Confucian dynamism is short-term orientation.
A)True
B)False
Q2) Which of the following leadership behaviors identified by the culturally endorsed implicit leadership theory is defined as--ensuring safety and security of individuals, including face-saving?
A) charismatic/value-based
B) participative
C) self-protective
D) autonomous
Q3) Which of the following GLOBE cultural dimensions is related to the questionnaire item--"Boys are encouraged (should be encouraged) more than girls to attain a higher education" (scored inversely)?
A) future orientation
B) gender egalitarianism
C) assertiveness
D) in-group collectivism
Q4) Describe cultural tightness and looseness and provide an example of each.
Q5) Describe some of the cultural "universals'"identified from the GLOBE studies.
Page 16
Q6) Identify and describe the four phases of third culture emergence.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Organizational Culture
Available Study Resources on Quizplus for this Chatper
109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/2495
Sample Questions
Q1) Which of the following are general subcultures that exist in most organizations?
A) service
B) operators
C) peers
D) direct reports
Q2) One of the three key managerial tools for leveraging culture for performance is ______.
A) managing culture through the reward system
B) attraction-selection-attrition
C) letting the culture organically develop
D) being sure all employees know they must fit it
Q3) According to research on service industry companies, which of the following types of organizations rated highest in innovation and risk taking?
A) consulting firms
B) all service industry companies scored about average
C) transportation companies
D) accounting firms
Q4) Identify and describe the three general subcultures that exist in most organizations.
Q5) Compare and contrast organizational culture and climate.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 15: Leading Change and Stress Management
Available Study Resources on Quizplus for this Chatper
109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/2496
Sample Questions
Q1) Uncertain negative cognitive outcomes of a high level of perceived change excessiveness among employees are known as ______.
A) cognitive dissonance
B) change uncertainty
C) environmental pressures
D) organizational stress
Q2) One of the most commonly employed OD techniques is ______.
A) process consultation
B) team building
C) workout
D) survey feedback
Q3) Stress costs organizations millions of dollars each year.
A)True
B)False
Q4) Which of the following is the last step in Kotter's eight-step model for leading change?
A) Create urgency.
B) Form a powerful coalition.
C) Institutionalize the new approaches.
D) Empower action.
To view all questions and flashcards with answers, click on the resource link above. Page 18