Human Resource Management in Public and Nonprofit Organizations
Test Bank
Course Introduction
This course explores the principles and practices of human resource management as they pertain to public and nonprofit organizations. Students will examine the strategic role HR plays in recruiting, developing, and retaining talent within diverse and mission-driven contexts. The curriculum covers topics such as labor relations, performance management, legal compliance, diversity and inclusion, job analysis, compensation, and employee development, all with a focus on the unique challenges and opportunities presented by public sector and nonprofit environments. Through case studies and real-world scenarios, learners will gain the skills to address workforce issues ethically and effectively in organizations that serve the public good.
Recommended Textbook
Human Behavior in Public and Nonprofit Organizations
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14 Chapters
487 Verified Questions
487 Flashcards
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Page 2
Managing
3rd Edition by Robert B. Denhardt
Chapter 1: Organizational Behavior As a Way of Thinking and Acting
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21091
Sample Questions
Q1) Which of the following is an effective characteristic of the "How" of management?
A) Planning
B) Managing materials
C) Results focus
D) Coordination
Answer: C
Q2) Jason believes he should focus on the strength, resilience and vitality of his workers. He is most likely influenced by which researcher?
A) Frederick Taylor
B) Martin Seligman
C) Sigmund Freud
D) Robert Waterman E
Answer: B
Q3) Define the different levels of analysis in organizational behavior. What questions should be asked for each level? How should the analysis be conducted?
Answer: varies
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Chapter 2: Knowing and Managing Yourself
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21092
Sample Questions
Q1) Who was one of the first behavioral scientists to comment on the close connection between an individual's self-concept and his or her views of others?
A) Carl Rogers
B) Erich Fromm
C) Carl Jung
D) Abraham Maslow
Answer: B
Q2) Bill knows that it is against company policy to report incorrect hours on his timesheet and therefore always reports the correct number of hours he has worked. Based on this, Bill is in the ________ stage of moral development.
A) Unconventional
B) Preconventional
C) Conventional
D) Postconventional
Answer: C
Q3) Fully explore vision as it relates to self-awareness. Why is developing a vision important? Develop your own personal vision statement, utilizing the guidelines from the reading.
Answer: varies
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Page 4
Chapter 3: Fostering Creativity
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21093
Sample Questions
Q1) In terms of roles people can play, the four types of creativity types are:
A) Innovation, Sublimation, Extension and Duplication
B) Innovation, Synthesis, Extension and Duplication
C) Invention, Sublimation, Synthesis and Implementation
D) Incubation, Idealization, Synthesis and Verfication
Answer: B
Q2) When creativity is defined as a process, it is a highly complex phenomenon involving multiple phases and stages.
A)True
B)False
Answer: True
Q3) When people have opportunities to exercise creative problem solving, and have success in doing so, they can experience positive emotions, which can lead to more creativity.
A)True
B)False
Answer: True
Q4) Enumerate and explain key impediments to creativity in an organizational setting, using examples where appropriate.
Answer: varies
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Chapter 4: Managing Stress
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21094
Sample Questions
Q1) Which of the following may be considered primarily emotional coping strategies?
A) Withdrawing from others
B) Spending less time with family
C) Sleeping less to work more
D) Setting priorities
Q2) Allowing people to participate in the decisions affecting their work:
A) Gives them a greater sense of control.
B) Increases their stress levels.
C) Helps cultivate a stress free organization.
D) Increases likelihood of errors due to inexperience and therefore increases stress.
Q3) "Stress can be beneficial." Do you agree or disagree? Please justify your position, providing relevant examples where appropriate.
Q4) Which of the following may be considered an attempt to cope with physical symptoms of stress?
A) Eating healthy
B) Problem solving
C) Sleeping less to work more
D) Confronting those responsible
Q5) Describe the various stages in the General Adaptation Syndrome.
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Chapter 5: Decision Making
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21095
Sample Questions
Q1) "Groupthink," a mode of thinking that occurs when:
A) People are deeply involved in an otherwise non-cohesive group
B) People get a chance to express their ideas
C) People form a group and think through the steps involved in the decision making process
D) The desire for unanimity offsets people's motivation to appraise alternative courses of action
Q2) Brainstorming is a method to:
A) Collect cohesive information from a large number of people
B) Collect focused ideas from a non-cohesive group
C) Collect a large number of ideas in a short period of time
D) Collect feedback on a previously implemented solution
Q3) Which of the following is not in sequence?
A) Regeneration of Alternatives; Selection of Solution; Implementation of a Solution
B) Implementation of Solution; Regeneration of Alternatives; Selection of a Solution
C) Direction Setting; Regeneration of Alternatives; Selection of a Solution
D) Intelligence Gathering; Direction Setting; Selection of a Solution
Q4) Explain the RAPID technique of decision making.
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Page 7
Chapter 6: Motivating Self and Others
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Maslow's needs-hierarchy is still relevant in the 21 century. Do you agree or disagree with this statement? Be sure to illustrate your discussion with relevant examples.
Q2) According to the equity theory, motivation is a consequence of:
A) Perceived equity
B) Perceived equitable relief
C) Perceived inequity
D) None of the above
Q3) The "equity norm" suggests that those who contribute more to an organization should receive:
A) More rewards than their colleagues
B) Less rewards than their colleagues
C) Same rewards as their colleagues
D) Equitable relief
Q4) Millennials (or generation "Ý") are "the most educated, well-traveled, and technologically sophisticated generation." This is a generation that "works to live rather than lives to work"
A)True
B)False
Q5) Explain TMT and how it relates to the concepts in Maslow's needs-hierarchy.
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Chapter 7: Leadership in Public Organizations
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21097
Sample Questions
Q1) A _________ leadership style will be most effective in situations where subordinates are engaged in work that is stressful, frustrating, or unsatisfying.
A) Supportive
B) Directive
C) Participative
D) Achievement-oriented
Q2) Which of the following is NOT one of the nine cultural dimensions comprising the GLOBE model?
A) Performance orientation
B) Human orientation
C) Unassertiveness
D) Uncertainty avoidance
Q3) ________ leadership occurs when leaders and followers engage with one another in such a way that they raise one another to higher levels of morality and motivation.
A) Moral
B) Transactional
C) Transformational
D) Powerful
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Chapter 8: Power and Organizational Politics
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21098
Sample Questions
Q1) Which of the following is a way in which organizations can foster a positive organizational climate?
A) Inclusiveness
B) Participation
C) Accountability
D) All of the above
Q2) ________ management is an attempt to influence how others perceive us.
A) Political
B) Power
C) Impression
D) None of the above
Q3) ________ is the potential for influence, whereas ________ is the exercise or use of that influence.
A) Politics; Power
B) Power; Politics
C) Authority; Entitlement
D) Entitlement; Authority
Q4) Is power a positive or destructive force? Does it vary based on the situation? Discuss, bringing in relevant examples where appropriate.
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Chapter 9: Communicating Effectively With Others
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34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/21099
Sample Questions
Q1) Discuss some of the key issues to keep in mind when exploring the communication process. What are some potential pitfalls?
Q2) Which of the following is a NOT a characteristic of supportive communication?
A) Validating, not demeaning
B) Descriptive, not evaluative
C) General, not specific
D) Conjunctive, not disjunctive
Q3) According to your textbook, people in the United States think at a rate of about ________ words per minute and speak at a rate of about ________ words per minute.
A) 500; 150
B) 150; 500
C) 450; 200
D) 200; 450
Q4) Jargon involves manipulating the information that is being sent so that it will be received more favorably by the receiver.
A)True
B)False
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Chapter 10: Working in Groups and Teams
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34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/21100
Sample Questions
Q1) Compare and contrast the different types of teams. Do certain types of teams work better in certain situations? Discuss, providing relevant examples where appropriate.
Q2) Training of team members should include:
A) Action skills
B) Mathematic skills
C) Public speaking skills
D) Reading skills
Q3) Which of the following is not a stage in the development of teams?
A) Forming
B) Storming
C) Performing
D) Reforming
Q4) Without a commitment to achieving a goal or completing a task, a group is not a team.
A)True
B)False
Q5) Compare and contrast groups and teams. How are they similar? How do they differ?
Q6) Discuss best practices for implementing teams. How can managers assure that implementing a team concept will be effective?
Page 12
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Chapter 11: Managing Conflict
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21101
Sample Questions
Q1) Until the 1940s, the role of the manager was to eliminate conflict in the workplace, usually by punishing the perceived initiators.
A)True
B)False
Q2) Jonathan is interested in his own position and views the world as a zero-sum game with winners and losers. What is most likely his approach to conflict?
A) Competition
B) Avoidance
C) Accommodation
D) Collaboration
Q3) Culture is fairly stagnant and does not evolve over time.
A)True
B)False
Q4) Compare and contrast the theories of conflict. What are some advantages and disadvantages of each? Discuss, providing relevant examples where appropriate.
Q5) Describe how you deal with conflict? What does that say about your personality? Are you more likely to accommodate or avoid confrontations?
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Page 13
Chapter 12: Organizational Change
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21102
Sample Questions
Q1) Artifacts and creations of a culture include:
A) Values of an organization
B) Patterns of behavior that are taken for granted
C) An emphasis on problem solving
D) Day-to-day operating routines
Q2) Incremental change is far more difficult for those in the organization than is discontinuous change.
A)True
B)False
Q3) ________ takes place at the local or street level and involves middle-level and supervisory-level managers.
A) Incremental change
B) Discontinuous change
C) Strategic change
D) Grassroots change
Q4) "Conversion to a new system is costly" is an example of which type of force?
A) Restraining force
B) Driving force
C) Restrictive force
D) Motivating force
Page 14
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Chapter
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/21103
Sample Questions
Q1) Which of the following are methods of technologically-based communication?
A) Micro blogging
B) Wikis
C) RSS
D) All of the above
Q2) When a service is rated high in terms of importance but low in terms of performance, this indicates that:
A) There is an opportunity for reallocating resources
B) Service improvements are required
C) Customers' expectations should be lowered
D) Resources are allocated appropriately
Q3) Which of the following types of technologically-based communications methods can be used for recruitment and career mobility?
A) Discussion forums
B) RSS
C) Social Networking
D) Wikis
Q4) Blogs should be used as another avenue for press releases.
A)True
B)False
15
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Chapter 14: Managing Behavior in the Public Interest
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) The new public service begins with the idea that democratic principles and the following values are paramount.
A) Citizenship
B) Community
C) Participation in decision making
D) All of the above
Q2) As our nation becomes more ________ and we increasingly interact with other nations around the globe, it is imperative that public administrators become culturally competent so as to better understand and serve the changing needs of communities and citizens.
A) Diverse
B) Undemocratic
C) Democratic
D) Authoritative
Q3) The public service should discourage creating processes and arenas in which citizens can engage with one another.
A)True
B)False
Q4) Describe the "new public service: and how it has evolved.
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