Human Resource Management
Final Exam
Course Introduction
Human Resource Management is a foundational course that explores the essential functions and strategies involved in managing people within organizations. It covers topics such as recruitment and selection, training and development, performance management, compensation and benefits, labor relations, and legal issues related to employment. The course emphasizes the importance of aligning HR practices with organizational goals, fostering a positive work environment, and promoting ethical behavior. Students will gain insights into how effective human resource management contributes to organizational success and the development of a skilled, motivated workforce.
Recommended Textbook
Organizational Behavior 3rd Edition by
Michael A. Hitt
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14 Chapters
2400 Verified Questions
2400 Flashcards
Source URL: https://quizplus.com/study-set/1321
Page 2
Chapter 1: A Strategic Approach to Organizational Behavior
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170 Verified Questions
170 Flashcards
Source URL: https://quizplus.com/quiz/26335
Sample Questions
Q1) Tacit knowledge is a type of knowledge that people have and can articulate.
A)True
B)False
Answer: False
Q2) The reputation of an organization and trust between employees are examples of __________ resources.
Answer: intangible
Q3) An organization is a collection of individuals whose members may change over time and who form a coordinated system of specialized activities for the purpose of achieving certain goals.
A)True
B)False
Answer: True
Q4) Human capital is the sum of all of the following except:
A) skills
B) knowledge
C) general attributes
D) equipment
E) values
Answer: D
Page 3
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Chapter 2: Organizational Diversity
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173 Verified Questions
173 Flashcards
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Sample Questions
Q1) Diversity Management Programs attempt to uncover the root causes of diversity problems.
A)True
B)False
Answer: True
Q2) AAPs are specific measures an organization takes to ______discrimination.
A) enhance
B) remedy
C) prevent
D) both A and C
E) Both B and C
Answer: E
Q3) Many individuals feel most comfortable interacting and working with people who are ____________on a variety of dimensions.
A) truthful
B) pleasant
C) intelligent
D) similar to them
E) dissimilar to them
Answer: D
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Chapter 3: Organizational Behavior in a Global Context
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) Political risks relate to instability in national governments, such as the threat of civil war.
A)True
B)False
Answer: True
Q2) For polychronic time oriented cultures
A) plans are flexible
B) time is less of a guiding force
C) plans are not flexible
D) time is a guiding force
E) both A & B
Answer: E
Q3) The country with the most amount of corruption is:
A) Somalia
B) Iceland
C) Myanmar
D) The U.S.
E) Chad
Answer: A
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Page 5
Chapter 4: Learning and Perception
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) Overlearning means that performing the new behavior takes ______thought.
A) little subconscious
B) little conscious
C) a lot of subconscious
D) a lot of conscious
E) none of the above
Q2) Delivering a punishment in an objective fashion is optimal when trying to extinguish an individual's undesirable behavior.
A)True
B)False
Q3) Organizations can train associates through:
A) OB Mod
B) Learning from failure
C) Simulations
D) Both A and B
E) All of the above
Q4) The perceptual process is influenced by factors associated with both the perceiver and the general situation.
A)True
B)False
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Chapter 5: Personality, Intelligence, Attitudes, and Emotions
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172 Verified Questions
172 Flashcards
Source URL: https://quizplus.com/quiz/26339
Sample Questions
Q1) When an individual forms an attitude based on a simple observation of another's behavior this is called the self-perception effect.
A)True
B)False
Q2) Attitudes can be formed through the ______process.
Q3) Temperament in the early weeks of life was found to have no effect on personality later in life.
A)True
B)False
Q4) Define Emotional Intelligence (EI) and identify five specific abilities generally associated with emotional intelligence.
Q5) People who have high EI are very self-aware and self-regulate themselves well. A)True
B)False
Q6) Extraverts derive their energy from being around other individuals. A)True B)False
Q7) A recent survey found that over 30 percent of employers use some form of _____test to hire employees.
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Chapter 6: Work Motivation
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) There are _____ categories of needs in the needs hierarchy.
Q2) ____performance, even in the absence of established goals is likely to have a positive effect on motivation.
A) Feedback on B) Equity for C) Compensation for D) Both A and B
E) All of the above
Q3) The three needs in McClelland's Theory are: achievement, affluence and power.
A)True
B)False
Q4) Discuss the difference between content and process theories of motivation. Give an example of a process theory and a content theory
Q5) Factors related to dissatisfaction have been called ___________.
Q6) ________factors can play a role in work performance.
Q7) Factors related to dissatisfaction, according to the Two-Factor Theory are called hygiene factors.
A)True
B)False
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Chapter 7: Stress and Well-Being
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174 Verified Questions
174 Flashcards
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Sample Questions
Q1) The employees at Verizon experienced stress due to:
A) work load demands
B) employer monitoring
C) role ambiguity
D) role conflict
E) air pollution
Q2) There are three important areas for regular exercise to remember: endurance, strength, and flexibility.
A)True
B)False
Q3) All of the following are consequences of organizational stress EXCEPT:
A) higher absenteeism
B) higher turnover rates
C) lower quality of work relationships
D) increased safety risks
E) all of the following are consequences
Q4) Two models of workplace stress are the demand-perception model and the effort-outcome model.
A)True
B)False
Page 9
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Chapter 8: Leadership
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170 Verified Questions
170 Flashcards
Source URL: https://quizplus.com/quiz/26342
Sample Questions
Q1) The findings of the GLOBE project suggest that charismatic leadership is viewed as effective across all cultures.
A)True
B)False
Q2) Initiating structure indicates behavior that establishes _______ patterns of organization and communication.
A) weak
B) intermittent
C) sporadic
D) well-defined
E) vague
Q3) A job-centered supervisor, supervises:
A) loosely
B) sporadically
C) rarely
D) closely
E) intermittently
Q4) Identify and define your own leadership style(s). Is your leadership style appropriate and effective for your workplace? Why or why not?
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Chapter 9: Communication
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171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/26343
Sample Questions
Q1) Network ________affects individual outcomes.
A) channel
B) structure
C) centralization
D) decentralization
E) none of the above
Q2) The learning, information development, and social outcomes of IBM's virtual conference were _________ than they would have been with less rich substitutes for face-to-face interactions.
A) more expensive
B) much less
C) much greater
D) less expensive
E) none of the above
Q3) In Japan, an open body posture is preferred.
A)True
B)False
Q4) Two communication overload problems are: _________ and ____________.
Q5) All of us have ___________surrounding our bodies.
Q6) _____messages are those that can be interpreted in multiple ways.
Page 11
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Chapter 10: Decision Making by Individuals and Groups
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) The quality and speed of decisions made by managers throughout the organization affect the success of strategy implementation efforts.
A)True
B)False
Q2) __________ relies on a critique of a recommended action and its underlying assumptions and recommended action in order to encourage debate.
Q3) Decision making involves ______step(s).
A) one
B) two
C) several
D) unreliable
E) rational
Q4) An associate who relies on _______ gathered directly by the five senses is said to use a sensing style.
A) intuitions
B) facts
C) emotions
D) perceptions
E) cognitions
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Chapter 11: Groups and Teams
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) A group can be defined as __________ or more interdependent individuals who influence one another through social interactions.
A) one
B) two
C) three
D) four
E) five
Q2) Team effectiveness is evaluated based on all the following criteria, EXCEPT:
A) Willingness to share knowledge
B) Team member satisfaction
C) Team orientation
D) Output
E) Ability to learn new skills and abilities
Q3) A factor contributing to Starbucks' success is:
A) effective branding
B) superior product quality
C) product innovation
D) superior customer service
E) All of the above are correct
Q4) The __________ is improvement in individual performance when others are present.
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Chapter 12: Conflict, Negotiation, Power, and Politics
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) The goal of organizations like Greenpeace is to motivate corporations to engage in ________ sound business practices
Q2) A win-win situation occurs when both parties get what they want.
A)True
B)False
Q3) ______are groups whose members act in an integrated manner to actively pursue a common interest.
Q4) All of the following are political tactics EXCEPT:
A) Legitimizing
B) Externalizing
C) Exchange
D) Pressure
E) Coalition
Q5) _______refers to the extent to which a party attempts to satisfy the other party's concerns.
Q6) The relationship between environmentalists and business represents a conflict. A)True B)False
Q7) People are said to have _______power when others are attracted to them
Q8) The ________personality trait has been linked to increased conflict.
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Chapter 13: Organizational Structure and Culture
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) The shape of an organization's hierarchy is determined by its height, spans of control, and type of ________.
Q2) The shape of an organization's hierarchy is determined by its height, spans of control, and type of departmentalization.
A)True
B)False
Q3) The strength of an organization's culture is based to some degree on the heterogeneity of associates and managers.
A)True
B)False
Q4) __________involves adding products or services different from those currently in the firm.
Q5) Defining technology on the basis of task variability and task analyzability resulted in four types of technology.
A)True
B)False
Q6) Define the concept of socialization and discuss when an organization would use this concept and how they would implement it.
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Chapter 14: Organizational Change and Development
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170 Verified Questions
170 Flashcards
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Sample Questions
Q1) To implement OD successfully in different cultures, managers should implement flexibility, knowledge of specific cultures, and interpersonal sensitivity.
A)True
B)False
Q2) Starbucks' reinvention included innovation of new products and adapting to local community values.
A)True
B)False
Q3) Based on Lewin's model, organizational leaders can increase managers and associates' level of motivation for change by:
A) inducing feelings of guilt or anxiety related to not changing.
B) promising rewards for attempts to change.
C) administering mild punishments for refusal to change.
D) providing a step-by-step process for implementing change.
E) calling upon managers and associate's loyalty to the organization.
Q4) If the idea of changing is supported initially by a wide variety of people a participatory approach is less necessary.
A)True
B)False
Page 16
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