Human Resource Management Exam Review
Course Introduction
Human Resource Management focuses on the strategic and operational aspects of managing an organization's most valuable asset: its people. This course explores key HR functions, including recruitment and selection, training and development, performance management, compensation and benefits, and labor relations. Students will examine the role of HR in fostering organizational culture, ensuring legal compliance, and supporting business goals through effective workforce planning. Emphasis is placed on real-world applications, ethical considerations, and the skills needed to address contemporary challenges in a dynamic work environment.
Recommended Textbook
Canadian Organizational Behaviour 10th Canadian Edition by Steven Mcshane
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15 Chapters
3025 Verified Questions
3025 Flashcards
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Page 2
Chapter 1: Introduction to the Field of Organizational Behaviour
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165 Verified Questions
165 Flashcards
Source URL: https://quizplus.com/quiz/2934
Sample Questions
Q1) Organizational behaviour emerged as a distinct field around the 1940s. A)True
B)False Answer: True
Q2) The topic of ethics is most closely associated with A)workforce diversity.
B)the open systems anchor.
C)the contingency approach to organizational behaviour.
D)workplace values.
E)the scientific method.
Answer: D
Q3) Social entities are called organizations only when their members work interdependently toward some purpose.
A)True
B)False
Answer: True
Q4) Three of the most prominent workforce diversity forms are:
A)True
B)False
Answer: False
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Chapter 2: Individual Behaviour
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213 Verified Questions
213 Flashcards
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Sample Questions
Q1) Which of the following is considered counterproductive work behaviour?
A)Theft.
B)Theft and deliberating performing work incorrectly so the organization suffers a loss.
C)Insulting others.
D)Deliberately withholding one's approval to inconvenience another person and cause them stress.
E)All of the answers are correct.
Answer: E
Q2) Showing up at work when one's capacity to perform is significantly diminished by sickness, fatigue, personal problems, or other factors is an example of:
A)organizational citizenship behaviour
B)presenteeism
C)employee loyalty
D)workaholic behaviour
E)counterproductive work behaviour
Answer: B
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Chapter 3: Perceiving Ourselves and Others in Organizations
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212 Verified Questions
212 Flashcards
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Sample Questions
Q1) People with higher self-esteem than others believe they are superior.
A)True
B)False Answer: False
Q2) One way companies can develop a global mindset is by allowing employees to compare their mental models with coworkers from other regions of the world.
A)True
B)False Answer: True
Q3) Which of the following refers to is the process of filtering information received by our senses?
A)Personal identity
B)Selective attention
C)Social learning
D)Stereotyping
E)Projection
Answer: B
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Page 5
Chapter 4: Workplace Emotions
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260 Verified Questions
260 Flashcards
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Sample Questions
Q1) The concept of affective organizational commitment includes
A)an identification with the organization.
B)an involvement with the organization.
C)an emotional attachment to the organization.
D)All of the answers are correct.
E)None of the answers apply.
Q2) Emotional dissonance occurs when
A)we work with someone who has high emotional intelligence.
B)either there are no known emotional display rules for a particular situation or we work with someone who has high emotional intelligence.
C)we experience conflict between the required emotions and our true emotions.
D)job satisfaction is at the same level as organizational commitment.
E)there are no known emotional display rules for a particular situation.
Q3) Compared to non-workaholics, classic workaholics tend to experience
A)higher job satisfaction and improved personal health.
B)improved personal health.
C)more work/life balance.
D)lower enjoyment of work.
E)higher job satisfaction.
Q4) Explain how an employee's attitudes might be affected by cognitive dissonance.
Page 6
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Chapter 5: Foundations of Employee Motivation
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255 Verified Questions
255 Flashcards
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Sample Questions
Q1) If individuals are unable to satisfy a particular need, Maslow's needs hierarchy theory states that they:
A)redirect their efforts towards fulfilling a higher need in the hierarchy.
B)become fixated on that particular need and are thus unable to progress.
C)keep trying to fulfill this need until it is satisfied.
D)permanently remove the blocked need from their list of needs to satisfy.
E)None of the choices are correct.
Q2) Which of the following provides feedback from a full circle of people around the employee?
A)Nonsocial feedback
B)360-degree feedback
C)Hierarchical feedback
D)Behavioural feedback
E)Executive coaching feedback
Q3) Which of these is the most widely known theory of human motivation?
A)Expectancy theory
B)Maslow's needs hierarchy theory
C)Goal setting theory
D)Equity theory
E)Learned needs theory
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Chapter 6: Applied Performance Practices
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196 Verified Questions
196 Flashcards
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Sample Questions
Q1) Skill-based pay plans:
A)discourage poor performers from leaving the organization.
B)discourage employees from learning new jobs.
C)can be expensive because they motivate employees to spend more time learning new jobs.
D)are the most expensive pay plans to support in today's economic environment.
E)create a psychological distance between employees and managers.
Q2) Forming natural work units tends to
A)reduce skill variety and increase job feedback.
B)reduce autonomy and increase task significance.
C)reduce job feedback and increase skill variety.
D)reduce task significance and increase task identity.
E)None of the answers apply.
Q3) Almost every organization rewards people to some extent for their job status. Discuss three potential problems with rewarding employees for their job status. Your answer should also briefly describe how organizations reward people for job status.
Q4) Team rewards increase employee preferences for team-based work arrangements
A)True
B)False
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Chapter 7: Decision Making and Creativity
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) The most accurate view of intuition is that it
A)is acquired more quickly by people whose careers span several unrelated industries.
B)does not really exist.
C)is a trait that people acquire mainly through heredity.
D)is the ability to know when a problem or opportunity exists and select the best course of action without conscious reasoning.
E)is more likely to be found in men than women.
Q2) WesTech Components wants to hire several people for jobs requiring a high degree of creativity. Identify three individual characteristics that WesTech should consider when selecting job applicants who have a high potential for creativity.
Q3) A nonprogrammed decision is:
A)any nonroutine situation in which employees much search for alternative solutions.
B)any routine situation where the company has a ready-made solution.
C)any decision that does not relate directly to the employee's job description.
D)any decision that affects the employee's performance.
E)any decision that is clearly within the employee's job description.
Q4) Describe the rational choice paradigm of decision making.
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9
Chapter 8: Team Dynamics
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281 Verified Questions
281 Flashcards
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Sample Questions
Q1) Teamwork behaviour refers to activities devoted to enhancing the quality of all of the following EXCEPT:
A)interaction.
B)interdependencies.
C)coordination.
D)cooperation.
E)confirmation.
Q2) In team dynamics, process losses are best described as A)information lost due to imperfect communication.
B)a reduction in profitability.
C)knowledge lost when a team member leaves the organization.
D)resources expended towards team development and maintenance.
E)productivity losses that occur when team members need to learn a new task.
Q3) Under stressful or dangerous conditions, people are more likely to congregate than disperse, even when doing so serves no protective purpose.
A)True
B)False
Q4) You have been asked to lead a complex software project over the next year that requires the
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Chapter 9: Communicating in Organizations
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175 Verified Questions
175 Flashcards
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Sample Questions
Q1) Which of these forms of communication is the poorest for communicating emotional meaning and providing social support in the workplace?
A)Conference calls
B)Face-to-face small group sessions
C)Video conferences
D)Telephone calls
E)E-mail
Q2) Mimicking the sender's behaviour is a central part of emotional contagion.
A)True
B)False
Q3) One advantage of e-zines is that stories are longer than those typically found in hard-copy company magazines.
A)True
B)False
Q4) Written messages have the advantage of presenting more technical detail than can occur through conversation.
A)True
B)False
Q5) Describe four functions of communication.
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Chapter 10: Power and Influence in the Workplace
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186 Verified Questions
186 Flashcards
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Sample Questions
Q1) Which of these sources of power originates mainly from the power holder's own characteristics rather than the position?
A)Expert power
B)Legitimate power
C)Reward power
D)Coercive power
E)All of these
Q2) The capacity to influence others in organizational settings is known as:
A)impression management.
B)organizational politics.
C)coercion.
D)organizational power.
E)organizational influence.
Q3) People who feel powerful usually are more likely to rely on stereotypes
A)True
B)False
Q4) Organizational politics tends to increase in situations where decisions become routinized and programmed.
A)True
B)False
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Chapter 11: Conflict and Negotiation in the Workplace
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189 Verified Questions
189 Flashcards
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Sample Questions
Q1) Which of the following actions does NOT emphasize superordinate goals to reduce conflict?
A)Keeping all employees informed of the company's successes and difficulties in the marketplace.
B)Hiring employees with a technical specialty and developing their career paths within that specialty.
C)The CEO speaks with employees from several departments together about current challenges from competitors.
D)Introducing profit sharing or other organizationally based rewards for all employees.
E)Representatives from the two departments must jointly visit a client to hear about its concerns.
Q2) Expert negotiators use less inflammatory language that might irritate one's counterpart.
A)True B)False
Q3) Two employees with incompatible goals are less likely to experience conflict. A)True
B)False
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13
Chapter 12: Leadership in Organizational Settings
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187 Verified Questions
187 Flashcards
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Sample Questions
Q1) Personal attributes, transformational, managerial, and implicit represent four of the main:
A)anchors of organizational behaviour.
B)perspectives of leadership.
C)sources of organizational power.
D)perspectives of shared leadership.
E)contingencies of influence.
Q2) According to Fiedler's contingency model, rather than changing the leader's style to fit the situation, it may be necessary to change the situation to fit the leader's dominant style.
A)True
B)False
Q3) The situational leadership theory states that the best leadership style depends on A)the ability and motivation of followers.
B)the cognitive abilities of followers.
C)the leader's capacity to walk the talk.
D)the availability of leadership substitutes.
E)None of these conditions apply.
Q4) Explain the concept of shared leadership.
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Chapter 13: Designing Organizational Structures
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177 Verified Questions
177 Flashcards
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Sample Questions
Q1) A corporation that connects work processes around the world, rather than replicating them within each country or region is classified as a:
A)trans-national.
B)multi-national.
C)globally integrated enterprise.
D)globally virtual enterprise.
E)trans-global.
Q2) One problem with a functional structure is that A)employees have difficulty creating career paths within their area of knowledge.
B)it is more difficult to directly supervise employees within each department.
C)it makes it difficult to permit greater specialization of skills.
D)it prevents companies from creating economies of scale in their pool of talent.
E)it emphasizes subunit goals more than organizational goals.
Q3) One problem with the divisional structure is that it increases the risk of duplication and underutilization of resources.
A)True
B)False
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15
Chapter 14: Organizational Culture
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) A strong corporate culture bonds employees together and makes them feel part of the organization.
A)True
B)False
Q2) Organizational socialization does not occur until a person becomes a member of the organization.
A)True
B)False
Q3) Which of the following happens during the pre-employment stage of organizational socialization?
A)Conflicts are resolved between work and nonwork activities.
B)Reality shock is experienced.
C)Employees form expectations (psychological contract) about working at that organization.
D)All of these occur.
E)None of these occur.
Q4) Comment on the accuracy of the following statement and explain your answer. "Organizations with strong corporate cultures are more effective than organizations with weak corpo cultures."
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Chapter 15: Organizational Change
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) Action research takes the view that organizational change is all about bringing about real change, not testing theory.
A)True
B)False
Q2) Future search conferences are large group sessions, usually lasting a few days, in which participants identify the environmental trends and establish strategic solutions for those conditions.
A)True
B)False
Q3) Negotiation is the highest priority and first strategy required for any organizational change.
A)True
B)False
Q4) One of the main problems with employee resistance is that:
A)it wastes valuable time and other precious organizational resources.
B)it undermines the authority of management.
C)it decreases environmental stability.
D)change agents sometimes interpret it as relationship conflict.
E)All of these apply.
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