Human Resource Management
Exam Questions
Course Introduction
Human Resource Management is an essential course that explores the strategies and practices involved in effectively managing an organization's human capital. The course covers key topics such as recruitment and selection, training and development, performance appraisal, compensation and benefits, and labor relations. Students will examine the legal and ethical considerations in employment, as well as the impact of globalization and technology on the workplace. Through case studies and practical exercises, learners develop the skills needed to address workforce challenges, foster a positive organizational culture, and align human resource practices with organizational goals.
Recommended Textbook
Organizational Behavior V. 2.0 by Talya Bauer and Berrin Erdogan
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15 Chapters
2346 Verified Questions
2346 Flashcards
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Page 2
Chapter 1: Organizational Behavior
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) Work on decision making has been conducted in what area?
A)Anthropology
B)Humanities
C)Economics
D)Philosophy
Answer: C
Q2) What is a "shamrock organization"?
A shamrock organization is a term coined by Charles Handy in his book,The Age of Paradox.The organization is comprised of one-third regular employees,one-third temporary employees and one-third consultants and contractors.Handy feels that this structure is the direction in which organizations are heading in the future.
Answer: ESSAY
Q3) As job satisfaction increases,so does job performance.This is an example of the ________ between two variables.
Answer: correlation
Q4) Financially there is little incentive to attain a higher level degree.
A)True
B)False
Answer: False
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Chapter 2: Managing Demographic and Cultural Diversity
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Which of the following is an illegal interview question?
A)What was your grade point average at XYZ University?
B)Tell me about a time when you experienced conflict in a past job.
C)What are your childcare arrangements?
D)What was your salary at your last place of employment?
Answer: C
Q2) __________ __________ programs are those designed to recruit,promote,train and retain employees belonging to a protected class.
Answer: Affirmative Action
Q3) What is a program that can be a part of a larger affirmative action initiative?
Answer: Any of the following are possibilities: simple elimination of discrimination,targeted recruitment,tie-breakers and preferential treatment.
Q4) A workgroup has three Caucasian males and three African American females.How would you categorize the faultline in this group?
A)There is no faultline in the group.
B)There will be a strong faultline in the group.
C)There will be a weak faultline in the group.
D)There will be a faultline of medium strength in the group.
Answer: B
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Chapter 3: Understanding People at Work: Individual
Differences and Perception
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Social monitors are especially good at evaluating the performance of other employees.
A)True
B)False
Answer: False
Q2) According to Rokeach,which of the following is not accurate about values?
A)Values are grouped into terminal and instrumental categories.
B)Values are hierarchically ordered.
C)Values are shaped late in life.
D)Values are relatively stable over time.
Answer: C
Q3) Choosing a job that offers health care as part of its benefit package over a position that pays more but has no such health care might reflect the job seeker's concern about
A)inner harmony.
B)imaginative.
C)family security.
D)self-respect.
Answer: C
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Chapter 4: Individual Attitudes and Behaviors
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Sample Questions
Q1) Research shows that all of the following impact the employee's satisfaction with the job and commitment to the organization EXCEPT
A)how he or she is treated in the firm.
B)the actual work the employee performs.
C)the firm's competitiveness.
D)the relationships formed with colleagues and managers.
Q2) Which of the following statements regarding job attitudes and cultural differences is true?
A)Work-family conflict lowers job satisfaction in collectivistic cultures.
B)High levels of empowerment are related to high job satisfaction in India.
C)Work-family conflict lowers job satisfaction in individualistic cultures.
D)Low levels of empowerment are related to high job satisfaction in the USA.
Q3) ___________ ______________ and _____________ _____________ are two key work attitudes that are the most relevant to important outcomes in the work environment.
Q4) Age is positively related to both frequency and duration of absenteeism. A)True B)False
Q5) The feelings people have toward their job is called ______ ___________.
Page 6
Q6) ___________ refers to an employee leaving an organization.
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Chapter 5: Theories of Motivation
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Sample Questions
Q1) Nina is experiencing feelings of inequity; one way she can address the situation is by ____________ her outcomes.
Q2) Negative reinforcement
A)decreases the desired behavior.
B)decreases the frequency of negative behavior.
C)increases the desired behavior.
D)reduces the frequency of undesired behavior.
Q3) _______________ theory of motivation arranges needs in a hierarchy.
Q4) List two tips a manager could use to make the discipline process more effective.
Q5) Alderfer's theory of motivation revised Maslow's theory of needs by
A)relaxing the basic assumptions of Maslow's theory of needs.
B)assuming needs are hierarchically-based.
C)re-ordering the hierarchy of needs.
D)assuming needs are grouped into five categories.
Q6) Nicholas is making sure that his subordinates view rewards offered by the firm as desirable.Nicholas is attempting to influence the _________ element of expectancy theory.
Q7) The perception that high levels of effort will lead to performance is called
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Q8) ___________ are those who expect substantial compensation for little input.
Chapter 6: Designing a Motivating Work Environment
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Sample Questions
Q1) What does each of the letters in the acronym,SMART,mean?
Q2) Name and define three common biases in performance appraisals.
Q3) ______________________is the process in which a rater or raters evaluate an employee's performance.
Q4) Under what conditions would SMART goals be most effective?
A)When managers have clearly established goals without employee input.
B)When employees feel the skill sets needed to perform a goal-oriented task need to be upgraded.
C)When employees have a supportive and trusting relationship with their managers. D)When managers provide feedback to employees on a very irregular basis,if at all.
Q5) Jerome had been working in an accounting department for nine months and has not received much feedback from his supervisor.What steps could he undertake to increase the feedback he is receiving?
Q6) Write a SMART goal.
Q7) Job specialization entails breaking down jobs into their simplest components.
A)True
B)False
Q8) Describe one key feature of Frederick Taylor's scientific management philosophy.
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Chapter 7: Managing Stress and Emotions
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Sample Questions
Q1) You are at the computer working on the Internet gathering information for your term paper,your cell phone is ringing,you are receiving emails and the television is on.You are likely experiencing __________ _____________.
Q2) Name two life stressors and give examples of each.
Q3) What is Camden Property Trust's motto:
A)Have fun!
B)Work hard!
C)Money is the most important thing!
D)You can never work too hard!
Q4) A stressor that detracts from personal goals and prevents growth is a __________ stressor.
Q5) Wellness programs,such as gym memberships,free health screenings,weight loss programs,and smoking cessation programs
A)are associated with reduced turnover and absenteeism.
B)operate based on the placebo effect.
C)have little to do with work,but employees like them.
D)are usually offered to only the best employees.
Q6) Name two psychological outcomes of stress.
Q7) Differentiate between surface,deep and genuine acting.
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Chapter 8: Communication
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Sample Questions
Q1) An external communication that combines the look of an article with the focused message of an ad is
A)a web page.
B)an advertorial.
C)a press release.
D)a sweepstakes form.
Q2) Upward communication refers
A)communication that travels from frontline employees to management.
B)communication from a single individual to many.
C)communication that travels from one department to another.
D)communications transmitted outside the organization.
Q3) Verbal communication should be used when
A)immediate feedback is needed.
B)conveying facts.
C)ideas are complicated.
D)no feedback is needed.
Q4) The three types of communication are: _____________,_______________,and _______________.
Q5) A ______________ originates the communication process.
Q6) The process of translating ideas into words is ______________.
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Chapter 9: Managing Groups and Teams
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Sample Questions
Q1) Empowered teams have the ___________ as well as the __________ to achieve their goals.
Q2) __________ teams are those where members are not located in the same physical place.
Q3) Virtual teams represent special management challenges because of issues related to trust and communication.
A)True
B)False
Q4) If a variety of knowledge,skills,and abilities is needed,if feedback from different organizational groups is needed,if tasks are largely independent,and if wide cooperation is needed to achieve mutual goals,then a team is needed.
A)True
B)False
Q5) The Ringelmann effect is also known as A)group cohesion.
B)collective efficacy.
C)social loafing.
D)groupthink.
Q6) The task role of ____________ includes "devil's advocate" behavior.
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Chapter 10: Conflict and Negotiations
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Sample Questions
Q1) When you are uncertain about what is expected or wanted,or have the sense of being inadequate to perform a task,you are experiencing _____________ conflict.
Q2) Which of the following statements are true with regard to determining your BATNA?
A)The party with less BATNA is in the best negotiating position.
B)You must determine your own BATNA but there is little you can do with regard to the BATNA of the party with whom you are negotiating.
C)Assessing the best alternative to a negotiated agreement assists you in deciding whether to accept an offer.
D)The reason you negotiate is to demonstrate confidence.
Q3) Healthy conflict can be stimulated in a firm by having appointed individuals play "devil's advocate."
A)True
B)False
Q4) Matrix-structured organizations often experience decisional conflict because each manager reports to two bosses.
A)True
B)False
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Chapter 11: Making Decisions
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Sample Questions
Q1) An example of a nonprogrammed decision is deciding whether to merge with another firm.
A)True
B)False
Q2) Do groups make better decisions than individuals? Briefly explain your answer.
Q3) You work for a company that was a sub-contractor for the Challenger space shuttle.Cognizant of the groupthink that made the fateful launch decision,you want to ensure that such a condition does not exist in your firm.The company executives have decided that a seminar is necessary to define groupthink,its causes,and provide recommendations do avoid it in the future.You are in charge of that seminar.What insight could you provide?
Q4) Compare the rational decision-making and the bounded rationality model.
Q5) A decision which centers on how things get done is a(n)
A)tactical decision.
B)strategic decision.
C)operational decision.
D)programmed decision.
Q6) _______________ is a variation on brainstorming where the group focuses on ideas that are impossible and then imagines what would need to happen to make them possible.
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Chapter 12: Leading People Within Organizations
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162 Flashcards
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Sample Questions
Q1) Autocratic decision makers make decisions alone without necessarily involving employees in the decision making process.
A)True
B)False
Q2) Michael is the United Way pledge leader for his department.He gets along quite well with his coworkers.His pledge leader duties,with regard to specific steps to follow in asking coworkers for pledges and how to collect and report them,are clearly laid out for him in a United Way brochure.Which LPC style is best for this scenario?
A)Low LPC
B)High LPC
C)Medium LPC
D)Either low or high LPC
Q3) The key factor in the effectiveness of transformational leadership is A)trust.
B)creativeness.
C)extraversion.
D)charisma.
Q4) Why would some employees not want to have a high quality relationship with their leader?
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Chapter 13: Power and Politics
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165 Flashcards
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Sample Questions
Q1) Brokering power in a social network means you
A)have a high level role in a social network.
B)can introduce people to each other.
C)have expert power in a social network.
D)have resources that others in a social network desire.
Q2) Social network analysis has been used to assess who in the organization
A)in the group can be trusted.
B)in the group is innovative.
C)in the group is important in decision making.
D)all of the above
Q3) The __________studies looked at conformity and authority by having participants shock learners when those learners provided an INCORRECT response.
Q4) The value of the resource is its A)scarcity.
B)substitutability.
C)importance.
D)dependency.
Q5) When negotiations are going on,the person computing the numbers to determine if a requested pay increase can be given possesses _________ power.
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Chapter 14: Organizational Structure and Change
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Sample Questions
Q1) The degree to which decision-making authority is concentrated at higher levels in an organization is _____________.
Q2) A pharmaceutical company with medical devices,consumer products,baby care,and health supplements as its departments is organized as a _____________ structure.
Q3) Cultures low in uncertainty avoidance are comfortable with change.
A)True
B)False
Q4) Going along with proposed changes with little enthusiasm is ___________.
Q5) Learning organizations use which of the following approaches to acquire knowledge that they can use to change behavior?
A)conducting formal retrospective meetings.
B)studying customer habits.
C)benchmarking against best industry practices.
D)all of the above.
Q6) Employees with a positive self-concept are better at coping with change.
A)True
B)False
Q7) What is a matrix organization?
Q8) What impact do market conditions have on an organization?
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Chapter 15: Organizational Culture
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Sample Questions
Q1) Individuals high in agreeableness would likely seek out firms with aggressive cultures.
A)True
B)False
Q2) Which if the following statements regarding the impact of reward systems on culture shaping is correct?
A)A firm that uses a forced choice method of evaluation where a percentage of employees are ranked as excellent,average and failures,and the failures are threatened with turnover,is likely to have a team-oriented culture.
B)Firms that reward based on how an employee meets a goal and not just whether the goal is met are likely to have highly aggressive cultures.
C)A firm that rewards purely on the basis of goal achievement is likely to have an outcome-oriented culture.
D)In outcome oriented cultures,supportive,cooperative behaviors are rewarded.
Q3) The behaviors that are punished,ignored or rewarded are likely to help determine how a culture evolves in a firm.
A)True
B)False
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