Human Resource Management Exam Preparation Guide
Course Introduction
Human Resource Management is the study of strategic and operational approaches to effectively managing an organization's human capital. This course explores core functions such as recruitment, selection, training and development, performance appraisal, compensation, labor relations, and employee engagement. Students will examine legal and ethical considerations, diversity and inclusion, workplace safety, and the role of HR in fostering organizational culture and change. Emphasis is placed on aligning HR practices with business objectives and adapting to evolving workforce trends.
Recommended Textbook
Organizational Behaviour Concepts Controversies Applications 6th Canadian Edition by Nancy
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14 Chapters
1896 Verified Questions
1896 Flashcards
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Page 2
Chapter 1: What Is Organizational Behaviour
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) By putting people first, it is thought that employees will become more effective and hence more productive.What are some of the challenges inherent in putting people first
A)initial loss in production
B)cultural confusion
C)blurring of lines between management and labour
D)balancing cultural sensitivity with the bottom line
E)incompatibility between differing cultural backgrounds
Answer: D
Q2) Since guaranteed jobs are no longer part of the Canadian work environment, it is prudent to keep focused on past practices and traditions since they have worked well and are likely to succeed again.
A)True
B)False
Answer: False
Q3) Systematic study is useful in OB since it assumes that human behaviour is opaque.
A)True
B)False
Answer: False
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3
Chapter 2: Perception Personality and Emotions
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) The evidence demonstrates that decision accuracy is the same for high-and low-risk-taking managers.
A)True
B)False
Answer: True
Q2) A personality factor that describes the degree to which a person is calm, self-confident and secure is called
A)conscientiousness.
B)agreeableness.
C)emotional stability.
D)openness to experience.
E)extraversion.
Answer: C
Q3) We often interpret others' behaviours based on our own characteristics.
A)True
B)False
Answer: True
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Chapter 3: Values, Attitudes, and Diversity in the Workplace
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) The cultural intelligence profile that is able to match the cultural styles of others, but doesn't understand the significance of the behaviours is
A)chameleon
B)provincial
C)analyst
D)natural
E)mimic
Answer: E
Q2) Sara is a self-proclaimed activist whose ultimate terminal value is likely
A)honesty
B)equality
C)courage
D)capability
E)happiness.
Answer: B
Q3) Values change as we develop more life experience.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Theories of Motivation
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) In MBO, goals are established for departments and units rather than for individual employees.
A)True
B)False
Q2) According to Maslow, the highest level of needs pertain to safety.
A)True
B)False
Q3) Which theory considers the issue of whether intrinsic and extrinsic motivators are independent
A)expectancy
B)reinforcement
C)equity
D)cognitive evaluation
E)goal-setting
Q4) ________ is the belief that performance is related to rewards.
A)Valence
B)Expectancy
C)Self-esteem
D)Instrumentality
E)Perception
Page 6
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Chapter 5: Motivation in Action
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) Nunavut has had great difficulty finding doctors willing to commit to serving the territory for more than short periods of time.This problem could be solved by
A)job enrichment.
B)job redesign.
C)job enlargement.
D)job sharing.
E)gainsharing.
Q2) Thinking of money as a motivator, expectancy theory mainly suggests that A)money plays no part in motivating employee behaviour.
B)money is the only extrinsic motivator.
C)individuals need to value the reward, whether it is money or something else, or it won't be motivational.
D)individuals care little about the value of the reward but appreciate the gesture. E)the mere suggestion of more money will motivate employees.
Q3) Identify and describe the five core job dimensions.
Q4) The impact of flextime is not all positive.
A)True
B)False
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Chapter 6: Groups and Teamwork
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) Virtual teams can suffer from the absence of information about tone, attitude and other nonverbal cues as well as the social isolation of working only through technology.
A)True
B)False
Q2) SCENARIO 6-3 Executives at Moonlight Auto feel that the work teams in their factory are not as productive as they need to be if the company is to gain competitive advantage in the market place.Managers plan to set the conditions for high team work and performance that will result in productivity gains for the company. Senior management at Moonlight Auto explain to their employees that team work must be a major focus if the company is be competitive.They also want to structure the environment in such a manner as to make certain that maintenance roles within groups are acknowledged and rewarded.Which of the following roles will managers acknowledge and reward
A)Initiating
B)Seeking information and opinions
C)Clarifying
D)Compromising
E)Consensus testing.
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Page 8
Chapter 7: Communication
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) Body language tends to make verbal communication much less complicated.
A)True
B)False
Q2) People with a high need for social contact would prefer which of the following channels
A)flyers
B)letters
C)video conferencing
D)memos
E)email
Q3) Which communication method has been popular with teenagers for a decade and is now rapidly moving into business
A)voicemail
B)email
C)text messaging
D)face-to-face
E)letters
Q4) Lateral communications break the chain of command in an organization.
A)True
B)False
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Chapter 8: Power and Politics
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) If a person is not pressured to perform a sex act, sexual harassment has not occurred.
A)True
B)False
Q2) Describe the four characteristics of empowered employees, and give an illustration for each that shows how an employee would feel or behave if their work role has this characteristic.
Q3) Describe the variety of political activities that people engage in within organizations.
Q4) In universities where there are strong pressures for the faculty to publish, it can be said that a department head's power over a faculty member is inversely related to the member's publication record.
A)True
B)False
Q5) Which of the following is most important in the definition of power
A)persuasion
B)potential
C)discretion
D)dependency
E)capacity
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Chapter 9: Conflict and Negotiation
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Ted and Mary are two co-workers who get along well, but they often disagree on how to go about completing certain tasks.This is known as affective conflict.
A)True
B)False
Q2) Japanese negotiators tend to negotiate for both relationship and commitment to work together.
A)True
B)False
Q3) The most important criterion in determining whether conflict is functional or dysfunctional is
A)overall morale.
B)turnover rates.
C)absenteeism levels.
D)group performance.
E)individual performance.
Q4) The conflict intensity continuum measures extreme circumstances from no conflict to overt efforts to destroy the other party.
A)True B)False
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Chapter 10: Organizational Culture
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Organizational culture serves to reinforce an individual's self-interest.
A)True
B)False
Q2) After working for her new company for a few weeks, Sheila was disillusioned because what she was told at the outset about the company did not seem to match with reality.She was at which stage of the socialization process
A)prearrival.
B)encounter.
C)metamorphosis
D)osmosis.
E)disappointment.
Q3) Which of the following terms is not typically associated with a strong organizational culture
A)core values
B)vacillating beliefs
C)widely shared values
D)intensely held values
E)highly influential
Q4) Using examples, identify and describe the three stages of socialization.
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Chapter 11: Leadership
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Fred is facing a decision in which it is critical that his staff internalize the goals and carry through on the actions independently.According to the Path-Goal Theory, the best leadership style for him would be
A)directive.
B)supportive.
C)participative.
D)charismatic.
E)achievement-oriented.
Q2) Despite the lack of self-management techniques in organizational settings, self-management strategies have been shown to be successful in nonorganizational settings.
A)True
B)False
Q3) Transformational and transactional leadership are virtually the same in their outcomes.
A)True
B)False
Q4) Neutralizers and substitutes make leadership assume greater importance.
A)True
B)False
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Chapter 12: Decision Making, Creativity, and Ethics
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Groupshift most often means decisions
A)are made by groups rather than individuals.
B)contain greater risk.
C)are made more quickly.
D)prove less effective.
E)are more conservative.
Q2) Tom consistently makes chooses the value-maximized alternative within his specified constraints.This is known as ________ decision making.
A)pensive
B)cautious
C)rational
D)impulsive
E)erratic
Q3) Which of the following is likely to generate the lowest number of ideas
A)interacting groups
B)brainstorming
C)computer-assisted group
D)nominal group technique
E)electronic meetings
Q4) List and explain the six steps of the rational decision-making model.
Page 14
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Chapter 13: Organizational Structure
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Sample Questions
Q1) Daniella is frustrated after working for her new company for a few weeks.It is clear to her that, unlike her past employer, upper management makes the decisions affecting her work.This is an example of A)specialization.
B)chain of command.
C)authority.
D)centralization.
E)decentralization.
Q2) SCENARIO 13-1 You are developing a training manual that will assist managers in designing an appropriate organizational structure for new organizations.You have included information and references for all of the key questions that managers need to answer.
You suggest that one of the questions to be answered is "On what basis should jobs be grouped together
" The answer to this question is provided by A)departmentalization.
B)work specialization.
C)centralization.
D)formalization.
E)decentralization.
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Chapter 14: Organizational Change
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) Changes in organizational patterns would not threaten the expertise of specialized groups.
A)True
B)False
Q2) The recent turmoil on the financial markets around the world can be considered a force of change for organizations.
A)True
B)False
Q3) An example of individual resistance to change is
A)group inertia.
B)structural inertia.
C)lack of trust.
D)threat to expertise.
E)limited focus of change.
Q4) Tim is personally in favour of many of the changes that his organization is attempting to institute, but he fears that group norms will prevent them for being effective.This is known as group inertia.
A)True
B)False
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