Human Resource Management
Exam Materials
Course Introduction
Human Resource Management is a comprehensive course that explores the fundamental principles and practices involved in effectively managing people within organizations. Covering topics such as recruitment and selection, training and development, performance management, compensation, employee relations, and labor laws, the course aims to equip students with the skills needed to attract, develop, motivate, and retain a talented workforce. Through real-world case studies and practical applications, students gain an understanding of the strategic role human resources plays in achieving organizational goals and fostering a positive workplace culture.
Recommended Textbook Fundamentals of Organizational Behaviour 5th Canadian Edition by Nancy Langton
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10 Chapters
1024 Verified Questions
1024 Flashcards
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Chapter 1: What Is Organizational Behaviour
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Workforce diversity is a challenge for organizations in today's globalized world.To address this challenge,organizations try to
A)standardize operations so everyone feels equal.
B)accommodate different life and work styles.
C)ensure everyone can speak English.
D)hire fewer employees from different cultural backgrounds.
E)have standardized rules and policies on workplace communication.
Answer: B
Q2) Recognition of the importance of developing interpersonal skills is closely tied to the need for hiring and retaining high-performing employees.
A)True
B)False
Answer: True
Q3) Employees in today's workplace are becoming increasingly demanding of satisfying jobs;hence,job satisfaction should become a legitimate concern of managers.
A)True
B)False
Answer: True
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Chapter 2: Perception, personality, and Emotions
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Research suggests that the halo effect is more likely to be extreme when personality traits are ambiguous in behavioural terms,when the traits have moral overtones,and when the perceiver is judging traits with which he or she has had limited experience.
A)True
B)False
Answer: True
Q2) Those with low self-esteem are more likely than those with high self-esteem to choose more unconventional jobs,and to also take more risks in job selection,because they are unsure of their skills and competencies.
A)True
B)False
Answer: False
Q3) Openness to experience is a personality dimension that characterizes someone in terms of how agreeable and trusting they are.
A)True
B)False
Answer: False
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4
Chapter 3: Values, attitudes, and Their Effects in the Workplace
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) ________ refer to preferable ways of behaving.An example of this is being courageous.
A)Instrumental values
B)Ethical values
C)Terminal values
D)Moral standards
E)Cultural values
Answer: A
Q2) The GLOBE framework of national culture includes the following dimension: A)self-actualization.
B)loyalty.
C)honesty.
D)humane orientation.
E)dignity.
Answer: D
Q3) Gender differentiation refers to the extent to which a society maximizes gender role differences.
A)True
B)False
Answer: True
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Chapter 4: Motivating Self and Others
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) ________ theory tells us that individuals who have a ________ don't necessarily make good managers.
A)McClelland's;high need for achievement
B)McClelland's;level of safety
C)ERG;high need for growth
D)ERG;low need for affiliation
E)Motivation-hygiene;high intrinsic need
Q2) As stated by expectancy theory,money is a necessary part of any effective reward system.
A)True
B)False
Q3) Referring to SCENARIO 4-5,the sales representatives in Japan will likely be most motivated by
A)ongoing opportunities for education and training.
B)autonomy.
C)recognition through the form of commission.
D)being a member of a successful team.
E)bonuses based on individual performance.
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6
Chapter 5: Working in Teams
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Roles performed by group members to ensure that the group's goals are accomplished are referred to as
A)norms.
B)task-oriented roles.
C)maintenance roles.
D)individual roles.
E)role expectations.
Q2) The five-stage model of group development comprises the first meeting,Phase 1,transition,Phase 2,and completion.
A)True
B)False
Q3) Helping one another understand the ideas and suggestions that come up in the group is known as A)encouraging.
B)clarifying.
C)compromising.
D)summarizing.
E)gatekeeping.
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Chapter 6: Communication, conflict, and Negotiation
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Sample Questions
Q1) Whether a conflict is good or bad depends on the type of conflict.
A)True
B)False
Q2) The word efficiency cannot be translated directly into Russian.This is an example of the communication barrier called a connotation.
A)True
B)False
Q3) What is conflict? Explain the different types of conflict.Is conflict functional or is it dysfunctional? Present arguments for each side of the debate.Provide specific examples of each type of conflict.
Q4) The conflict-handling strategy that combines assertiveness and cooperation is A)problem solving.
B)forcing.
C)avoiding.
D)yielding.
E)compromising.
Q5) The feedback loop assists in the filtering process.
A)True
B)False
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Chapter 7: Power and Politics
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Sample Questions
Q1) Workplace bullying and sexual harassment are
A)the advantages of power.
B)coalition strategies of power.
C)political examples.
D)effective strategies to implement legitimate power.
E)abuses of power.
Q2) Referring to SCENARIO 7-4,Igor is attempting to use A)politics.
B)impression management.
C)defensive behaviour.
D)his power base.
E)influence networking.
Q3) Referring to SCENARIO 7-1,the vice-president's major base of power seems to be A)reward.
B)coercive.
C)referent.
D)expert.
E)information.
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Chapter 8: Leadership
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Organizational characteristics such as explicit goals and rigid rules can
A)replace formal leadership.
B)lead to poor organizational performance.
C)boost employee efficiency.
D)lead to higher profits.
E)promote employee empowerment.
Q2) Elaine is considered to be a trustworthy boss by her staff.She knows who she is,knows what she believes in,and values.She acts on those values and beliefs openly and candidly.Elaine is likely a(n)________ leader.
A)charismatic
B)transactional
C)visionary
D)fearless
E)authentic
Q3) Level 5 leaders have a paradoxical blend of professionalism and personal humility that serves to direct the company to new heights;these leaders channel their ego needs toward building the company and away from themselves.
A)True
B)False
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Page 10
Chapter 9: Decision Making,creativity and Ethics
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Sample Questions
Q1) Referring to SCENARIO 9-2,if you set up an electronic meeting,your team would be able to
A)build group cohesiveness.
B)groupshift.
C)keep social pressures to a minimum.
D)generate a large number of ideas.
E)maintain a high number of interpersonal actions.
Q2) Unions often favour paying people the same wage for a given job,regardless of performance differences,and use seniority as the primary determinant in making layoff decisions.Thus,they would typically favour which of the following ethical decision criteria? A)utilitarianism
B)rights criterion
C)whistle-blowing
D)justice criterion
E)social responsibility
Q3) Discuss in detail the strengths and weaknesses of group decision-making,including the influences that help and hinder groups in this process.Support your answer by illustrating the various techniques that can be used by groups in the decision-making process.
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Chapter 10: Organizational Culture and Change
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101 Verified Questions
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Sample Questions
Q1) Organizational culture is typically established by
A)the actions of top management.
B)the selection process.
C)the socialization process.
D)the organization's founders.
E)the environment of the business.
Q2) Research suggests that there are seven characteristics of culture.One of them is attention to detail,the degree to which organizational activities emphasize maintaining the status quo in contrast to growth.
A)True
B)False
Q3) When change agents do not have all the information they need,and there may be considerable resistance to change,a common and useful strategy that can help successfully implement the change is
A)co-optation.
B)support.
C)education.
D)participation.
E)coercion.
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