Human Resource Management Exam Bank
Course Introduction
Human Resource Management examines the strategic and operational roles of human resources (HR) within organizations. The course covers key HR functions, including recruitment and selection, training and development, performance management, compensation and benefits, labor relations, and legal compliance. Students will explore how effective HR practices contribute to organizational success, employee engagement, and ethical management. Case studies and real-world examples are used to illustrate contemporary HR challenges, the impact of globalization, and the integration of technology in managing a diverse workforce.
Recommended Textbook
Managing Human Resources 10th Edition by
Susan E. Jackson
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14 Chapters
1043 Verified Questions
1043 Flashcards
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Page 2
Chapter 1: Managing Human Resources
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61 Verified Questions
61 Flashcards
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Sample Questions
Q1) The responsibility for effectively managing human resources rests with those in the human resources department.
A)True
B)False
Answer: False
Q2) The relationship between quality of HRM activities and market value:
A)fluctuates with the economy
B)has not been proven
C)indicates companies with better HR practices have greater increases in value per employee
D)depends upon the relationship among the members of the HR triad
E)none of the above
Answer: C
Q3) Management practices such as using rapid market intelligence and competitive pricing will create a sustainable competitive advantage,regardless of the human resources used to implement these strategies.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Understanding the External and Organizational Environments
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58 Verified Questions
58 Flashcards
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Sample Questions
Q1) The U.S.automobile industry has evolved into the _____ stage of its industry life cycle.There are three major companies in the industry.All are striving to become more efficient and to improve the quality of the automobiles it produces.
A)mature
B)evolved
C)growth
D)decline
E)developmental
Answer: A
Q2) Computer games have overtaken traditional board games,making them obsolete.It appears that the board game industry is in its _____ stage.However,renewed interest in board games may resurrect the industry.
A)decline and renewal
B)mature
C)degeneration
D)decay
E)dissolution
Answer: A
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Chapter 3: Hr Planning for Alignment and Change
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) The last phase in the strategic and HR planning for alignment and change process is
A)assessing the global and organizational environment
B)reviewing,revising,and refocusing
C)developing plans with measurements and timetables
D)specifying objectives of HR change efforts
E)implementing plans
Answer: B
Q2) An organization can use _____ to involve employees in a planned organizational change and to get their support of the change process.
A)statistical forecasting
B)focus groups and hotlines
C)observational research
D)replacement planning
E)historical trending
Answer: B
Q3) What are the two basic types of forecasting techniques?
Answer: Judgmental and statistical
Q4) What is the first phase in planning for strategic change?
Answer: Assess the external and organizational environments.
5
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Chapter 4: Ensuring Fair Treatment and Legal Compliance
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81 Flashcards
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Sample Questions
Q1) Mediation is a popular form of alternative dispute resolution (ADR)because:
A)it is purely voluntary
B)the mediator is typically someone who is in close day-to-day contact with all parties in the dispute
C)it is a less formal process than arbitration
D)it allows an employee to appeal a mediated decision that he or she deems to be unfair
E)it is only necessary when parties involved want to settle a dispute without litigation
Q2) _____ is the most popular form of alternative dispute resolution (ADR).
A)Mediation
B)Administrative settlement
C)Executive order
D)Arbitration
E)Statutory governance
Q3) There are no proactive approaches,other than formal grievance procedures,to deal with the unfair treatment of employees.
A)True
B)False
Q4) What is common law?
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Chapter 5: Using Job Analysis and Competency Modeling
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) A major advantage of customized task inventories is that they generate vivid job descriptions.
A)True
B)False
Q2) It is difficult to develop training programs from the job descriptions generated by customized task inventories.
A)True
B)False
Q3) Imagine that you have been offered a position working at a national furniture manufacturer and a job at a very small company that handcrafts one-of-a-kind tables and chairs.Do you expect the terms "position" and "job" to be synonymous in this case?
Q4) Job analysis has been held by the courts as a method to set objective standards for personnel actions.
A)True
B)False
Q5) Which method will be used for collecting information for job analyses if cost is the primary concern for the organization?
Q6) What is the major disadvantage associated with customized task inventories?
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Chapter 6: Recruiting and Retaining Qualified Employees
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) Which of the following is not a cost of high turnover?
A)lost knowledge
B)excessive hours for remaining employees
C)more errors
D)increased litigation
E)opportunities missed
Q2) Which of the following is not among the current recruitment and retention challenges that U.S.firms must address today and in the future:
A)new technologies
B)diverse workforce
C)an aging workforce
D)an oversupply of high-skilled labor
E)all of the above
Q3) An availability analysis in a written affirmative action plan measures how many minorities and women are available to work in the relevant labor market of an organization.What is a relevant labor market?
Q4) Why do some people choose contingency employment over full-time employment?
Q5) What is a federal contractor?
Q6) What are the two sources for the job applicant pool?
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Chapter 7: Selecting Employees to Fit the Job and the Organization
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91 Verified Questions
91 Flashcards
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Sample Questions
Q1) Job analysis has shown you that competencies that are predictive for job success in supervisory positions at your organization are communication skills,conflict management skills,and technical skills.Which of the following behavioral questions will help you select the best candidate with respect to competency?
A)Can you give me an example when you had more to do than you had time to do it?
B)What is your leadership style?
C)Can you give me an example of a time when you had to resolve a conflict?
D)If your organization were a tree,what type of tree would it be?
E)None of these questions are about competencies.
Q2) Which of the following statements about selection and placement processes for multinational companies is true?
A)The most effective employees for companies operating abroad are expatriates.
B)Most multinational companies employee third-country nationals (TCNs).
C)Expatriates are also called host-country nationals (HCNs).
D)A Brazilian hired by a German firm to manage a subsidiary operation in Portugal would be an example of a HCN.
E)HCNs are typically selected using the selection process common to the host country.
Q3) What is another name for work simulation?
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Chapter 8: Training and Developing a Competitive Workforce
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) Off-the-job training programs would be most likely used when:
A)teaching police recruits how to make an arrest
B)training an employee to use a floor polisher
C)teaching a new telemarketer how to close the sale
D)training a newly hired Kmart stock clerk
E)teaching an office manager how to enter data in a new computerized database management system
Q2) A manufacturing company in Georgia might conduct a _____ to determine the training needs of its recently-immigrated Guatemalan employees.
A)person-needs analysis
B)job evaluation
C)organizational culture analysis
D)demographic-needs analysis
E)organizational assessment
Q3) Individuals perform better if they are actively involved in the learning process.
A)True
B)False
Q4) What is the first phase in the training program model?
Page 10
Q5) Discuss the drawbacks of letting employees self-assess their training needs.
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Chapter 9: Conducting Performance Management
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Sample Questions
Q1) To improve rater performance,the use of memory aids is encouraged.A critical incident file is an example of this.
A)True
B)False
Q2) The graphics rating scale:
A)uses a norm-referenced format
B)was developed in the early 1990s
C)does not use direct output measures
D)is very complex and is,therefore,difficult to implement
E)is accurately described by all of the above
Q3) Performance-driven cultures:
A)have performance measurement and feedback as central elements of the HRM system
B)focus on monitoring and improving performance
C)often reflect the philosophies of the company's CEO and/or founder
D)often reward only the highest performing employees
E)all of the above are correct
Q4) List the sources of performance data for a retail store manager.
Q5) What are the primary criteria for performance appraisals with a results-based format?
11
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Chapter 10: Developing an Approach to Total Compensation
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70 Verified Questions
70 Flashcards
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Sample Questions
Q1) The simplest job evaluation method is:
A)benchmarking
B)performance appraisals
C)the point rating method
D)ranking
E)factor analysis
Q2) Pete Miller is from Texas.He has been asked by his American-owned employer to manage a bank branch office in Hong Kong for three years.Miller will be paid:
A)what a manager at the same pay grade in Hong Kong would be paid without regard to nationality
B)what he was paid to perform the same job in the U.S.
C)a standard rate that is paid to all the expatriate employees of this company
D)a pay level comparable to his colleagues plus compensation for the cost of international service
E)what a manager in the banking industry at the same pay grade in Hong Kong would be paid
Q3) What is the simplest job evaluation method?
Q4) Comment on the following statement: "Job evaluation and job analysis are actually synonyms?"
Page 12
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Chapter 11: Using Performance-Based Pay to Achieve Strategic Objectives
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) A piecework plan sets a standard time for each unit of production and uses this time unit to determine how much employees are paid.
A)True
B)False
Q2) In setting up a combined payment plan for salespeople,the most critical question for an organization to answer is,"
A)"What percentage of total compensation should be salary and what percentage should be commission?"
B)"How much of the salesperson's time should be spent selling and how much in nonselling activities?"
C)"How can the sales program compensation plan be devised so as not to cause other employees to become unmotivated?"
D)"How long will the plan be operational before it needs to be evaluated?"
E)"What is the strategic basis for the plan and how will its implementation be monitored?"
Q3) What are the advantages and disadvantages of delaying payout of performance-based pay,rather than paying the reward immediately?
Q4) Differentiate between merit pay and incentive pay.
Page 13
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Chapter 12: Providing Benefits and Services
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74 Flashcards
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Sample Questions
Q1) Legally required private protection programs include Social Security,unemployment compensation,life insurance,and disability insurance.
A)True
B)False
Q2) Which of the following is an example of a benefit provided by a legally required public protection program?
A)wellness programs
B)paid vacation time
C)unemployment compensation
D)life insurance
E)paid sick days
Q3) Which of the following statements about unemployment compensation benefits is true?
A)These benefits are administered solely through state governments.
B)Unemployment compensation varies by state
C)These benefits are administered solely through the federal government.
D)Unemployment compensation replaces about 90% of the employee's before-tax income
E)All employers pay the same tax rate to support employment compensation.
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Page 14
Chapter 13: Promoting Workplace Safety and Health
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) Medium-sized organizations have a lower incidence of accidents than small and large organizations.
A)True
B)False
Q2) A fast work pace which an employee sets him- or herself is just as stressful as machine work pacing.
A)True
B)False
Q3) What are the four components of an effective HIV/AIDS prevention programs?
Q4) Emily,a secretary at the local weekly newspaper,accidentally slams her index finger in the file drawer.She gasps and passes out.After a minute or two she regains consciousness.She gets some ice from the kitchen for her finger and continues to work the rest of the day on projects that don't require typing.Must this incident be recorded for OSHA?
A)No,this did not require medical treatment other than first aid
B)No,this did not result in a transfer to another job
C)Yes,this resulted in a loss of consciousness
D)No,the loss of consciousness was momentary and due to shock,not injury
E)Yes,Emily suffered psychological stress from this accident
Q5) List four workplace stressors that put employees at risk for severe strain.
Page 15
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Chapter 14: Understanding Unionization and Collective Bargaining
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) An arbitrator:
A)is a neutral third party that helps the union and management negotiators reach a voluntary agreement
B)determines the conditions of the agreement that ends the negotiation deadlock
C)may make suggestions and recommendations based on his or her expertise
D)must have the trust and respect of both parties if he or she is to have any success at ending the deadlock
E)has no power to impose a solution
Q2) What is the core of union-management relations?
Q3) Which of the following statements about grievance procedures is true?
A)The cost of arbitration is always borne by management.
B)Management is typically the party that files the grievance.
C)HR professionals are involved in the grievance procedures at the very first step
D)The first stage in the grievance procedure involves the aggrieved party contacting the union stewarD.
E)About 50 percent of contracts provide for a grievance procedure
Q4) Unionization guarantees workers better wages and benefits.
A)True
B)False
Page 16
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