Human Resource Management
Chapter Exam Questions
Course Introduction
Human Resource Management explores the strategies and practices organizations use to effectively recruit, develop, and retain talent in todays dynamic business environment. The course covers core topics such as workforce planning, job analysis, recruitment and selection, performance appraisal, training and development, compensation and benefits, labor relations, and legal and ethical issues in HR. Through case studies and real-world examples, students learn how HR functions align with organizational goals, enhance productivity, and foster a positive workplace culture. The course also examines contemporary challenges, including diversity, globalization, and technological change within the HR context.
Recommended Textbook
Leadership Enhancing the Lessons of Experience 7th Edition by Richard L. Hughes
Available Study Resources on Quizplus
16 Chapters
813 Verified Questions
813 Flashcards
Source URL: https://quizplus.com/study-set/3185 Page 2
Chapter 1: What Do We Mean by Leadership
Available Study Resources on Quizplus for this Chatper
55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/63080
Sample Questions
Q1) According to the text, leadership is often more associated with A)consistency.
B)planning.
C)paperwork.
D)change.
Answer: D
Q2) Some managers may be effective leaders without ever having taken a course or training program in leadership.
A)True
B)False
Answer: True
Q3) Being a leader is either in one's genes or not. Which of the following statement is true?
A)Innate factors more than formative experiences influence leadership.
B)Leadership is either innate or acquired, not both.
C)Typically most individuals can be categorized based on their innate qualities as leaders and non-leaders.
D)Each person can make the most of leadership opportunities he or she faces.
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Leader Development
Available Study Resources on Quizplus for this Chatper
53 Verified Questions
53 Flashcards
Source URL: https://quizplus.com/quiz/63072
Sample Questions
Q1) Crediting your own successes to dispositional factors and others' successes to factors in the environment are aspects of A)attribution.
B)fundamental attribution error.
C)self-fulfilling prophecy.
D)double-loop learning.
Answer: B
Q2) Leaders and followers use development plans as a road map for changing their own behaviors.
A)True
B)False
Answer: True
Q3) Role plays and videotape are used extensively during informal coaching sessions.
A)True
B)False
Answer: False
Q4) Mentoring and coaching programs are essentially the same types of programs.
A)True
B)False
Answer: False
Page 4
To view all questions and flashcards with answers, click on the resource link above.
Chapter 3: Skills for Developing Yourself As a Leader
Available Study Resources on Quizplus for this Chatper
43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/63071
Sample Questions
Q1) New leaders should minimize their personal interactions with direct reports for the first two months on the job.
A)True
B)False
Answer: True
Q2) Which of the following would not be a good way to establish and maintain good peer relationships?
A)Understanding their tasks, problems, and rewards.
B)Jump into situations they are having a difficult time with and help them solve the problem.
C)Practice a Theory Y attitude.
D)All of these are ways to establish a good peer relationship.
Answer: B
Q3) According to the new leader onboarding roadmap, within the first two weeks leaders should
A)obtain external perspectives.
B)establish culture.
C)meet team members.
D)complete sub-team analysis.
Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Power and Influence
Available Study Resources on Quizplus for this Chatper
55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/63070
Sample Questions
Q1) When students respond positively to advice or requests from teachers who are well-liked and respected, it can be inferred that the teachers have
A)expert power.
B)referent power.
C)legitimate power.
D)coercive power.
Q2) Contrast an effective and ineffective leader using the concepts of influence tactics.
Q3) Influence is
A)the potential to influence others.
B)the capacity to produce effects on others.
C)the degree of actual change in a target person's values.
D)attributed to others on the basis of influence tactics they use.
Q4) _____ power is a function of the amount of knowledge one possesses relative to the rest of the members of a group.
A)Reward
B)Referent
C)Coercive
D)Expert
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Values, Ethics, and Character
Available Study Resources on Quizplus for this Chatper
58 Verified Questions
58 Flashcards
Source URL: https://quizplus.com/quiz/63069
Sample Questions
Q1) Terrorists may call themselves "freedom fighters," and firing someone may be referred to as "letting him go." This is an example of
A)moral justification.
B)diffusion of responsibility.
C)euphemistic labeling.
D)advantageous comparison.
Q2) Values play a very small role in conflict between groups.
A)True
B)False
Q3) Gen Xers define leadership as
A)giving employees what they need to work well and comfortably.
B)sitting in meetings and making profound vision statements.
C)creating a level playing field for all.
D)being critical and patronizing of employees.
Q4) Individuals who have an implicit prejudice tend to:
A)be aware of its existence.
B)include their prejudice consciously in their judgements.
C)be unaware of its existence.
D)Both A and B above
Q5) Identify and describe the four generations of workers as illustrated by Zemke.
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Leadership Attributes
Available Study Resources on Quizplus for this Chatper
59 Verified Questions
59 Flashcards
Source URL: https://quizplus.com/quiz/63068
Sample Questions
Q1) The OCEAN personality variable of conscientiousness corresponds with which attribute of emotional intelligence according to Goleman?
A)Emotional awareness
B)Achievement
C)Understanding others
D)Self-control
Q2) Emotional intelligence can seldom be developed.
A)True
B)False
Q3) Students in a school for the mentally challenged did very poorly on standardized tests yet consistently found ways to defeat the school's elaborate security system. In this situation the students possessed a relatively high level of
A)social intelligence.
B)analytic intelligence.
C)practical intelligence.
D)creative intelligence.
Q4) What are the two major predictions made by the Cognitive Resources Theory with respect to intelligence, experience, stress and group performance?
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Leadership Behavior
Available Study Resources on Quizplus for this Chatper
46 Verified Questions
46 Flashcards
Source URL: https://quizplus.com/quiz/63067
Sample Questions
Q1) Competencies concerned with analyzing issues, making decisions, financial savvy and strategic thinking constitute the:
A)intrapersonal skills category.
B)leadership skills category.
C)interpersonal skills category.
D)business skills category.
Q2) Which of these refers to how much a leader is friendly and supportive toward subordinates?
A)Goal emphasis
B)Consideration
C)Initiating structure
D)Work facilitation
Q3) White peers and subordinates generally gave about the same level of ratings for both black and white peers and bosses.
A)True
B)False
Q4) The Leadership Grid can be considered an extension of the Ohio State and University of Michigan studies. Describe the Leadership Grid model and explain why it can be considered an extension of these studies.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Skills for Building Personal Credibility and Influencing Others
Available Study Resources on Quizplus for this Chatper
47 Verified Questions
47 Flashcards
Source URL: https://quizplus.com/quiz/63066
Sample Questions
Q1) Credibility may be one of the important components of leadership success. A)True
B)False
Q2) Name the methods to increase your assertiveness that were described in the text.
Q3) In what quadrant of the credibility matrix would leaders that are new college hires fall into?
A)First
B)Second
C)Third
D)Fourth
Q4) A leader in the first quadrant of the credibility matrix has a ______ of trust and a ______ of expertise.
A)low level, low level
B)low level, high level
C)high level, high level
D)high level, low level
Q5) Compare and contrast active listening and passive listening.
Q6) Leaders should praise followers in public and punish them in private.
A)True
B)False Page 10
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 9: Motivation, Performance, and Effectiveness
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/63065
Sample Questions
Q1) In surveys of job satisfaction, a facet satisfaction item asks about particular aspects of the job such as pay or working conditions.
A)True
B)False
Q2) According to Herzberg's Two Factor Theory, which of the following are considered hygiene factors?
A)Recognition
B)Responsibility
C)Coworkers
D)Advancement and growth
Q3) According to the text, what is the main reason for people staying with organizations?
A)Bases job evaluation on innovation.
B)Supports training and education.
C)Encourages fun, collegial relationships.
D)Promises of long-term employment.
Q4) Compare and contrast performance and effectiveness.
Q5) Provide a brief overview of the Potter and Rosenbach Followership Model.
Q6) List and define the three components of organizational justice.
Q7) Briefly describe Herzberg's Two Factor Theory.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 10: Satisfaction, Engagement, and Potential
Available Study Resources on Quizplus for this Chatper
51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/63079
Sample Questions
Q1) "Does the team have a meaningful piece of work, sufficient autonomy to perform it and access to knowledge of its results?" This relates to which of the following variables for a team to work effectively?
A)Authority
B)Task structure
C)Norms
D)Group boundaries
Q2) Define a group. How is a group different from the organization as a whole?
Q3) The inefficiencies created by more and more people working together is called
A)groupthink.
B)social loafing.
C)process losses.
D)deindividuation.
Q4) Teams can operate effectively under one fixed type of authority over time.
A)True
B)False
Q5) Describe four of the six factors which distinguish successful teams.
Q6) Describe two benefits and two drawbacks of greater group cohesion.
Q7) List two benefits and two costs of increasing group size.
Q8) Define group norms and their function.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 11: Groups, Teams, and Their Leadership
Available Study Resources on Quizplus for this Chatper
46 Verified Questions
46 Flashcards
Source URL: https://quizplus.com/quiz/63078
Sample Questions
Q1) Specific goals do not work as well as general goals.
A)True
B)False
Q2) Briefly explain why getting helpful feedback is essential to a subordinate's performance and development.
Q3) List and describe six of the tips for improving feedback skills that were identified in the chapter.
Q4) Giving constructive feedback involves sharing information with another about quality and impact of that person's behavior.
A)True
B)False
Q5) A subordinate can usually be able to tell whether they are doing a good job even without feedback.
A)True
B)False
Q6) The power component of the Rocket Model is concerned with setting common directions for the team.
A)True
B)False
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Skills for Developing Others
Available Study Resources on Quizplus for this Chatper
48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/63077
Sample Questions
Q1) Which of the following is an advantage of decentralized organizations?
A)Uniform policies and procedures.
B)Minimal participation in the decision process.
C)Greater acceptance and ownership of decision outcomes.
D)Clearer coordination procedures.
Q2) GLOBE researchers identified six cultural dimensions that were determined to be applicable across all global cultures for assessing CLT's including
A)team-oriented leadership.
B)self-protective leadership.
C)autonomous leadership.
D)All of these are applicable dimensions of culture.
Q3) Typically, greater horizontal complexity is associated with
A)the number of hierarchical levels appearing on an organization chart.
B)the increased likelihood for communication breakdowns between subunits.
C)the degree of standardization in an organization.
D)the diffusion of decision making throughout an organization.
Q4) Explain how organizational culture impacts organizational climate.
Q5) Leaders can change an organization's culture.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 13: The Situation
Available Study Resources on Quizplus for this Chatper
51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/63076
Sample Questions
Q1) What is the least-preferred-coworker scale? What do the LPC scores tell one about?
Q2) Position power is not a characteristic of the leader but of the situation the leader finds himself or herself in.
A)True
B)False
Q3) In situational leadership, 'follower readiness' refers to a follower's ability and willingness to accomplish a particular task.
A)True
B)False
Q4) Leaders exhibiting participative leadership
A)are very similar to the task behaviors from SLT.
B)are very similar to the relationship behaviors in SLT.
C)engage in the behaviors that mark consultative and group behaviors.
D)would be seen as both demanding and supporting in interactions with their followers.
Q5) List the four leader behaviors of path-goal theory.
Q6) What are some of the problems with the normative decision model?
Q7) Why have researchers criticized the contingency model?
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 14: Contingency Theories of Leadership
Available Study Resources on Quizplus for this Chatper
58 Verified Questions
58 Flashcards
Source URL: https://quizplus.com/quiz/63075
Sample Questions
Q1) According to Bass, transformational leaders
A)possess good visioning.
B)motivate followers by setting goals.
C)promise rewards for desired performance.
D)perpetuates the status quo.
Q2) Charismatic leaders recognize the shortcomings of a present order and offer an imaginative vision to overcome them.
A)True
B)False
Q3) The FFM personality dimension of agreeableness most strongly correlates with which component of transformational leadership?
A)Inspiring trust
B)Visionary thinking
C)Empowering others
D)High impact delivery
Q4) Use the emotional approach to outline a major change of your choice. If you were the leader of the change initiative, then what would you specifically need to do or attend to in order to drive your initiative? Be specific.
Q5) How can the C = D x M x P > R model help leadership practitioners?
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 15: Leadership and Change
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/63074
Sample Questions
Q1) Briefly contrast managerial incompetence with managerial derailment.
Q2) Explain the Dr. Gordy test.
Q3) Which of the following is not a dark side personality trait?
A)Cautious
B)Mischievous
C)Charismatic
D)Diligent
Q4) Most managers exhibiting derailment behavioral patterns are aware of the negative impact they have on others.
A)True
B)False
Q5) Bad leadership can occur in many levels in the organization.
A)True
B)False
Q6) Which of the following underlies the derailment pattern of the inability of managers to lead and build a team?
A)The presence of dark side traits
B)Inadequate distribution channels
C)Poor decisions concerning which products to develop
D)Lying about business results
Page 18
To view all questions and flashcards with answers, click on the resource link above.
Chapter 16: The Dark Side of Leadership
Available Study Resources on Quizplus for this Chatper
31 Verified Questions
31 Flashcards
Source URL: https://quizplus.com/quiz/63073
Sample Questions
Q1) People get more involved in the leader's vision when ________ are used.
A)formal speeches
B)PowerPoint presentations
C)stories
D)long presentations
Q2) __________ is an approach to managing conflict that is characterized by a compromise between domination and appeasement.
A)Avoidance
B)Sharing
C)Collaboration
D)Accommodation
Q3) Which of the following is not one of the five general approaches to managing conflict?
A)Avoidance
B)Sharing
C)Negotiation
D)Competition
Q4) Name and describe the components of the model of performance commonly used to diagnose performance problems.
To view all questions and flashcards with answers, click on the resource link above. Page 19