Human Resource Development Exam Preparation Guide
Course Introduction
Human Resource Development explores the strategies, processes, and practices aimed at enhancing the skills, knowledge, and performance of individuals within organizations. This course covers key topics such as training and development, organizational learning, talent management, career planning, and leadership development. Students will examine how effective HRD contributes to both individual and organizational growth, analyze the role of technology in learning, and evaluate various assessment and measurement techniques. Through case studies and practical applications, learners gain the ability to design, implement, and assess HRD programs that align with organizational goals and foster a culture of continuous improvement.
Recommended Textbook
Creative Approaches to Problem Solving 3rd Edition by Scott G. Isaksen
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11 Chapters
130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/study-set/3040 Page 2
Chapter 1: Creative Approaches to Problem Solving
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/60438
Sample Questions
Q1) According to Dr.Ruth Noller, creativity is a function of which three?
A)Creative thinking, imagination, and motivation.
B)Knowledge, imagination, and evaluation.
C)Fluency, flexibility, and originality.
D)Attitudes, ability, and personality.
Answer: B
Q2) Which choice presents Besemer's three categories of creative products ?
A)Novelty, Style, and Resolution,
B)Analysis, Synthesis, and Evaluation,
C)Style, Usefulness, and Acceptance.
D)Organic, Manufactured, and Abstract,
Answer: A
Q3) Creative and critical thinking are:
A)opposites that are incompatible.
B)two different terms to describe the same cognitive process.
C)A tool to use to generate many options.
D) two separate stages of problem solving.
Answer: C
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3
Chapter 2: Creative Problem Solving
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12 Verified Questions
12 Flashcards
Source URL: https://quizplus.com/quiz/60437
Sample Questions
Q1) Why are the CPS stages divided into four main components?
A)To make CPS move faster.
B)To help groups work in a more creative way.
C)Because people only remember three steps.
D)To represent a natural and flexible approach to solving problems creatively.
Answer: D
Q2) Why are the generating and focusing tools important in CPS:
A)Using them eliminates the need for a specific problem statement.
B)Generating tools make up some CPS stages and focusing tools make up the other CPS stages.
C)Using these tools helps you in applying creative and critical thinking in harmony.
D)These tools replace the role of knowledge and information in CPS.
Answer: C
Q3) CPS is a framework that was created and developed
A)In the mid-1990's by an eccentric computer geek.
B)Through more than five decades of work.
C)By the military during World War II for officer training.
D)By a university-based team of engineers and psychologists.
Answer: B
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Page 4
Chapter 3: Understanding the Challenge
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17 Verified Questions
17 Flashcards
Source URL: https://quizplus.com/quiz/60436
Sample Questions
Q1) In the focusing phase of Exploring Data:
A)The resource group selects the most important information.
B)The client identifies important data and, with the group, develops clusters or a key area.
C)The client tells the group three to five clusters of important data.
D)You evaluate and list all data in priority order.
Answer: B
Q2) Including criteria in a problem statement may have what effect?
A)Prematurely limiting the search for ideas.
B)Structuring the problem so it will be easier to solve.
C)Preventing people from wasting our time with silly ideas.
D)Clarifying problem ownership.
Answer: A
Q3) In the Understanding the Challenge component, your major goal(s) might be to:
A)Work on several tasks at once.
B)Formulate the task, explore relevant data, and/or identify a focused problem statement.
C)Examine detailed data for several tasks.
D)Have an Action Plan ready to carry out.
Answer: B
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Chapter 4: Generating Ideas
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15 Verified Questions
15 Flashcards
Source URL: https://quizplus.com/quiz/60435
Sample Questions
Q1) Which of the following statements is true about Generating Tools:
A)they are used to analyze, refine, and develop ideas.
B)they are all really different ways to brainstorm.
C)they help you to come up with many, varied, or unusual options.
D)they are tools that Explorers are better than Developers at using.
Q2) Which of the following groups includes only Generating Tools:
A)Forced fitting, morphological matrix, SCAMPER.
B)Affirmative judgment, brainstorming, attribute listing..
C)Evaluation matrix, morphological matrix, ALUo.
D)Fluency, flexibility, originality, and elaboration.
Q3) Which of the following statements is true:
A)using Generating Tools means that there's no need for critical thinking.
B)it is important to defer judgment, seek quantity, accept all ideas, and look for combinations when using Generating Tools.
C)Generating Tools are the most important parts of CPS.
D)it is not appropriate to use more than one Generating Tool when working on a task or problem.
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Page 6
Chapter 5: Preparing for Action
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19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/60434
Sample Questions
Q1) The 24 hour step is important because:
A)You're more likely to finish plans you start.
B)You verify your understanding of the solution.
C)It shows other people whether or not you really liked their idea.
D)It represents the most creative part of the solution.
Q2) Developing Solutions can best be described as the:
A)They are used to analyze, refine, develop, or select promising ideas or solutions.
B)They are alternative ways to brainstorm.
C)They help you to come up with many, varied, or unusual options.
D)They are tools that Developers are better than Explorers at using.
Q3) A good way to plan a strategy when Developing Solutions is:
A)Use a matrix to sort various action steps.
B)Decide whether the criteria will all work in the same matrix.
C)Put ideas into categories and number them.
D)Consider the number and kinds of ideas to analyze and what you need to do with them.
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Chapter 6: Planning Your Approach to CPS
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/60433
Sample Questions
Q1) Why is the Planning Your Approach component important in CPS?
A)Prevents people from doing the CPS steps in the wrong sequence.
B)Enables you to structure any task so CPS can be used for it.
C)Helps prevent your CPS work from taking up too much time.
D)Enables you to assess the appropriateness of CPS and to use it effectively.
Q2) We describe Planning Your Approach as a "management" component because:
A)It is intended for use primarily by middle and upper level managers.
B)It defines the CPS steps in a precise and orderly sequence.
C)It guides you in overseeing, directing, and monitoring your CPS efforts.
D)It tells you how to manage personnel and budget decisions for a project.
Q3) Which element of the Planning Your Approach component involves deciding how to choose and apply CPS components, stages, and tools appropriately?
A)Context Assessment.
B)Designing Process.
C)Appraising Tasks.
D)Process Skills Evaluation.
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8
Chapter 7: People As Creative Problem Solvers
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/60432
Sample Questions
Q1) Explorers differ from Developers when defining creative products in that:
A)Explorers use vague, general standards, while Developers are very specific.
B)Explorers use different criteria for every task, but Developers use the same criteria for all tasks.
C)Developers aren't really concerned with creativity in their products.
D)Developers emphasize usefulness more than novelty, and Explorers place more emphasis on novelty.
Q2) Using information about People when Appraising Tasks may involve:
A)Applying CPS to the best of your ability under the circumstances if the group and task are assigned.
B)Applying CPS, modifying the task, finding the right people, or deciding to wait or withdraw.
C)Applying only the parts of CPS that the existing group is comfortable using.
D)Writing a report based on the people's strengths and interests without using any deliberate process tools.
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9
Chapter 8: The Context for CPS
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/60431
Sample Questions
Q1) Debate and conflict are:
A)Terms that are essentially synonymous.
B)Both conducive to creativity in organizations.
C)Both destructive to creativity in organizations.
D)Climate factors that influence organizational creativity in different ways.
Q2) The environment for creativity involves:
A)Avoiding all conflict and competition to build cooperation among group members.
B)Letting people do whatever they want as long as they explain their choices.
C)Creating competition that will allow creative ideas to prevail over mediocre ideas.
D)Examining nine specific factors that can encourage or inhibit creativity.
Q3) Blocks and barriers to creativity are:
A)Internal and external factors that effective problem solvers learn to reduce or manage.
B)Inevitable factors that crush creative efforts in most groups.
C)Usually the result of lack of creative ability among group members.
D)Social pressures that result from rigid values.
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Chapter 9: The Role of Content
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8 Verified Questions
8 Flashcards
Source URL: https://quizplus.com/quiz/60430
Sample Questions
Q1) Which are important variables to consider when examining the Content dimension:
A)Facts, hypotheses, and research questions.
B)Novelty needed; breadth and depth of impact; key leverage points.
C)Novelty, amount of structure, and manner of processing.
D)Leverage points, informed supporters, and sources of authority.
Q2) Overemphasis on Content rather than Process in the CPS system can lead to:
A)Greater buy-in by people to the idea of using CPS.
B)Discouraging risk-taking, buy-in, and attention to quality questions.
C)Deeper understanding of the most important background information.
D)Less need to deal explicitly with relationships among group members.
Q3) After considering the Content dimension of Appraising Tasks, your decision might involve which of these choices:
A)Assign the task to a work group with the necessary Content expertise.
B)Hire a consultant to apply the method of his or her preference.
C)Apply CPS, Modify the Task; Adjust Your Expectations; or Use a Different Method.
D)Apply all the CPS stages in sequence to ensure that you don't miss any important steps in the process.
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Chapter 10: CPS As a Change Method
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7 Verified Questions
7 Flashcards
Source URL: https://quizplus.com/quiz/60429
Sample Questions
Q1) Being deliberate and explicit in choosing a change Method has which benefit:
A)Helps you to avoid using the wrong approach or placing too much emphasis on process rather than content.
B)Supports intentional, purposeful decision making that balances content and process.
C)Ensures value consistency among people you select to work on the task.
D)Supports both qualitative and quantitative analysis methods.
Q2) When considering CPS as a Method for any task, the optimum application range for "need for novelty" and for "openness of the task" is:
A)Low to moderate.
B)Moderate.
C)High.
D)Moderate to high.
Q3) When considering CPS as a Method for any task, the optimum application range for "level of complexity" and for "amount of ambiguity" is:
A)From the lower range of Moderate through High.
B)From Low through the upper range of Moderate.
C)Only for tasks that are High on these dimensions.
D)From the upper range of Moderate through High.
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Chapter 11: Designing Your Way Through CPS
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12 Verified Questions
12 Flashcards
Source URL: https://quizplus.com/quiz/60428
Sample Questions
Q1) The major role of the resource group when Exploring Data is:
A)Sit quietly and listen to the data presented by the client.
B)Tell the client which data are really important.
C)Understand the situation and help the client look at the task in many ways.
D)To bring their own related data into the task.
Q2) When Generating Ideas, the resource group:
A)Produces many ideas for the problem statement identified by the client.
B)Produces ideas for several problem statements at the same time.
C)States ideas carefully selected for the task, ruling out those that might not work.
D)Votes on which ideas the client should use.
Q3) The person who has responsibility for taking action on a problem, the manager of process choices and interactions, and the people who participate actively in generating options in a group are, respectively:
A)The leader, the teacher, and the students.
B)The client, the facilitator, and the resource group.
C)The target, the guide, and the productive thinkers.
D)The facilitator, the resource person, and the clients.
To view all questions and flashcards with answers, click on the resource link above. Page 13