Course Introduction
Human Relations Study Guide Questions
Human Relations explores the dynamics of human interaction in personal, social, and workplace settings. This course examines the principles and theories of effective communication, conflict resolution, motivation, team building, and leadership. Students gain insight into the influence of culture, perception, attitudes, and values on behavior, while developing practical skills to enhance interpersonal relationships. Emphasis is placed on self-awareness, emotional intelligence, ethical decision-making, and strategies to foster a positive and productive environment in diverse contexts.
Recommended Textbook
Human Relations for Career and Personal Success 4th Canadian Edition by Andrew J. DuBrin
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16 Chapters
787 Verified Questions
787 Flashcards
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Page 2
Chapter 1: Human Relations and Yourself
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48 Verified Questions
48 Flashcards
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Sample Questions
Q1) The private self is the most distorted version of the self.
A)True
B)False
Answer: False
Q2) What the person is communicating about himself or herself is contained in the:
A) self-concept.
B) self-knowledge questionnaire.
C) private self.
D) public self.
Answer: D
Q3) Self-respect is a major component of self-esteem.
A)True
B)False
Answer: True
Q4) Observing actors on the large or small screen is a useful because they are guaranteed to be playing a role.
A)True
B)False
Answer: False
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Chapter 2: Self-Motivation and Goal Setting
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50 Flashcards
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Sample Questions
Q1) An important contribution of goals to your life is that they prevent a __________ of effort.
A) focusing
B) concentration
C) scattering
D) curtailment
Answer: C
Q2) When using visual and sensory stimulation to help you achieve goals, it is recommended that you incorporate many senses into your visualizations.
A)True
B)False
Answer: True
Q3) An important implication of expectancy theory for self-motivation is:
A) people should acquire the training they need.
B) a positive mental attitude is more important than training.
C) people should choose their own rewards.
D) self-determining work is an effective motivator.
Answer: A
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4
Chapter 3: Problem Solving and Creativity
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Sample Questions
Q1) Good decision makers usually have a rigid mental set.
A)True
B)False
Answer: False
Q2) The flexibility of creative people often shows up in the form of playfulness and practical jokes.
A)True
B)False
Answer: True
Q3) The flow experience occurs when someone:
A) is totally absorbed in his or her work.
B) allows his or her concentration to wander.
C) gets the creative juices flowing.
D) is under heavy pressure.
Answer: A
Q4) At each step of the way in brainstorming, the proposed solutions of group members are subject to careful evaluation.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Achieving Wellness and Managing Stress
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Sample Questions
Q1) A general stressor that encompasses both work and personal life is having to cope with significant _________.
A) stability.
B) stress.
C) change.
D) heavy stress.
Q2) The relaxation response is designed to counteract:
A) a slow respiration rate.
B) visualization.
C) the fight-or-flight response.
D) rehearsing a stressful situation.
Q3) Learning how to be resilient is an important strategy for achieving wellness.
A)True
B)False
Q4) A recommended stress-reduction technique is to rapidly exhale for five consecutive minutes.
A)True
B)False
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Page 6
Chapter 5: Dealing With Life Changes and Personal Problems
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Sample Questions
Q1) People need work and distraction to help them overcome the emotional pain associated with the departure of a partner.
A)True
B)False
Q2) The challenges of late life have decreased because more people live longer beyond the traditional retirement age, and many remain active and in good health.
A)True
B)False
Q3) Many people sabotage their careers and personal lives because they deny the existence of a problem and therefore do not take appropriate action.
A)True
B)False
Q4) According to Lawrence Kohlberg, adolescents begin to develop _____ levels of moral thought.
A) one.
B) two.
C) three.
D) six.
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Chapter 6: Finding Happiness and Enhancing Your Personal Life
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Sample Questions
Q1) The key point of a non-possessive relationship is that both partners maintain separate identities.
A)True
B)False
Q2) As part of finding romance, quest fatigue may occur when:
A) you exceed your budget for finding a date or mate.
B) your attempts to find a date or mate fail.
C) you can no longer find happiness in the present moment.
D) the date or mate you find proves to be a disappointment.
Q3) At times, a couple may be so emotionally charged that resolving conflicts face-to-face is not possible.
A)True
B)False
Q4) To lessen an accusatory tone in conflicts with a partner, it is recommended that you:
A) use a term of endearment for the other person.
B) begin each accusation with "I'm sorry."
C) make "I" statements instead of "You" statements.
D) make "You" statements instead of "I" statements.
Page 8
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Chapter 7: Communicating With People
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Sample Questions
Q1) Communication barriers are the most likely to occur when the message:
A) is delivered by an executive.
B) clashes with the receiver's mental set.
C) is emotionally neutral.
D) is delivered in the morning.
Q2) More significance is often attached to what is said, rather than how it is said.
A)True
B)False
Q3) A major communication advantage of face-to-face meetings is that they help:
A) prevent rebuttals.
B) reduce defensive communication.
C) clarify meanings.
D) save time.
Q4) When you neatly organize your work area to appear efficient, you are using the form of nonverbal communication called:
A) personal space.
B) public distance.
C) environment or setting.
D) work signals.
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Chapter 8: Developing Intercultural Competence
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Sample Questions
Q1) According to the text, the main problem with norms is:
A) not everyone believes the same thing.
B) there are cultural differences in how they are interpreted.
C) people often choose to ignore them.
D) they are weak indicators of emotions.
Q2) Prejudice is the same as discrimination.
A)True B)False
Q3) Women and men have the same communication styles.
A)True B)False
Q4) Canada is becoming an increasingly diverse nation.
A)True B)False
Q5) A collectivistic culture holds individual goals as being more important than group goals.
A)True B)False
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Chapter 9: Handling Conflict and Being Assertive
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Sample Questions
Q1) Assertiveness takes the form of insults, teasing, ridicule, and profanity.
A)True
B)False
Q2) A _____________is a small, semiconscious message we send with a powerful impact on the receiver.
A) microinequity
B) macroimnquity
C) mezzoinequity
D) exoinequity
Q3) The technique, "disarm the opposition," assumes that:
A) the other side has less power than you.
B) the other side has very little power.
C) you have done something wrong.
D) you are completely innocent.
Q4) To learn to be assertive, do not size up the alternatives in any situation and reach a decision.
A)True
B)False
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11
Chapter 10: Getting Along With Your Manager or Team Leader
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Sample Questions
Q1) Dislike of the task is thought to demonstrate a strong work ethic because it shows that you are suffering.
A)True
B)False
Q2) The tactic of "creating a strong presence" refers basically to actions designed to make you visible and noted in the workplace.
A)True
B)False
Q3) A problem associated with focusing on your manager's weaknesses is that you might:
A) be fired for insubordination.
B) copy the same weaknesses yourself.
C) not be voted "employee of the month."
D) communicate negative nonverbal signals to the manager.
Q4) Working for a micromanager is difficult because he or she would be hesitant to point out areas for improvement.
A)True
B)False
Page 12
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Chapter 11: Getting Along With Co-Workers and Customers
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Sample Questions
Q1) The coordinator is mature, confident, and a natural team leader.
A)True
B)False
Q2) A major problem with exaggerated compliments is that they:
A) will create a craving for more of the same.
B) are likely to be perceived as insincere.
C) are not based on positive reinforcement.
D) are not difficult to come up with.
Q3) Hidden agendas are personal goals that a member has that will help the group producer good results.
A)True
B)False
Q4) Visualizing that everyone in the workplace is wearing a small sign around the neck is recommended for the tactic:
A) put a deposit in the favour bank.
B) be a team player.
C) avoid backstabbing.
D) make other people feel important.
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Chapter 12: Developing Self-Confidence and Leadership Skills
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Sample Questions
Q1) Experience in first-level supervision has only modest value for developing your leadership potential.
A)True
B)False
Q2) Positive visual imagery boosts self-confidence because the person:
A) imagines being in control of a situation.
B) forms an image of what went wrong in the past.
C) no longer has to prepare for battle.
D) visualizes asking the right questions.
Q3) To develop your self-confidence:
A) learn to rely mostly on intuition.
B) develop a base of knowledge for problem solving.
C) use enough negative self-talk to appear humble.
D) downplay acquiring a lot of facts.
Q4) Enthusiasm is sometimes perceived by group members as a reward for constructive behaviour.
A)True
B)False
Page 14
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Chapter 13: Choosing a Career and Developing a Portfolio Career
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Sample Questions
Q1) A portfolio career gives a person some protection against the risk of job loss. A)True
B)False
Q2) A skill refers to something:
A) inborn, but yet to be developed. B) that you can actually do now. C) physical rather than mental.
D) mental rather than physical.
Q3) A major purpose of identifying occupational interests is to measure your aptitudes and capabilities for various lines of work.
A)True
B)False
Q4) In boom economic times, it is not necessary to get an edge.
A)True
B)False
Q5) One of the best features of the National Occupational Classification is that it measures your interests and compares them with people in selected occupations.
A)True B)False
Page 15
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Chapter 14: Conducting a Job Search
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Sample Questions
Q1) Be prepared to ask as well as answer questions during a job interview.
A)True
B)False
Q2) An attention-getting letter is an effective substitute for a job résumé.
A)True
B)False
Q3) The purpose of a skills-benefit statement in a job search is to:
A) explain how the company will give benefits for skills.
B) explain how the applicant's skills can benefit the company.
C) summarize the applicant's job-related skills.
D) summarize what benefits the applicant would like.
Q4) A tele-search is a method of obtaining job leads by:
A) making unsolicited phone calls.
B) looking for telecommunication jobs.
C) a large volume mailings of letters.
D) working with employment agencies.
Q5) A tele-search should include an approximately one-minute presentation in an attempt to get an in-person interview.
A)True
B)False
Page 16
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Chapter 15: Developing Good Work Habits
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Sample Questions
Q1) Unless you handle paperwork and email efficiently, you may lose control of your job or home life, which could lead to heavy stress.
A)True
B)False
Q2) Procrastination refers to putting off doing a task for any reason at all.
A)True
B)False
Q3) A recommended method of time management is to tackle distasteful tasks: A) while well rested.
B) while fatigued.
C) first.
D) last.
Q4) Working slowly and methodically to minimize errors is now considered to give a company a competitive advantage.
A)True B)False
Q5) A recommended way to jump-start a project is to perform a leading task. A)True B)False
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Chapter 16: Getting Ahead in Your Career
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Sample Questions
Q1) To be successful it is recommended that you take:
A) moderate risks.
B) high risks.
C) low risks
D) almost no risks.
Q2) Getting ahead in business-related fields is exceedingly difficult unless you can _______ ________to other people.
A) relate effectively.
B) know how to read minds.
C) be aggressive.
D) relate ineffectively.
Q3) Developing expertise is a highly regarded basic tactic for advancing one's career.
A)True
B)False
Q4) Learning and remembering the names of work associates is considered to be part of good business etiquette.
A)True
B)False
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Page 18