Human Communication
Chapter Exam Questions
Course
Introduction
Human Communication explores the fundamental principles and processes by which humans create, interpret, and exchange messages in diverse contexts. This course examines verbal and nonverbal communication, interpersonal relationships, group dynamics, public speaking, and mass media. It also investigates the impact of culture, technology, and ethics on communication practices. Students will develop practical communication skills and analytical tools essential for effective interaction in personal, academic, and professional environments.
Recommended Textbook
Interpersonal Communication Relating to Others 5th Canadian Edition by Steven A. Beebe
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11 Chapters
1304 Verified Questions
1304 Flashcards
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Chapter 1: Introduction to Interpersonal Communication
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Rules governing interpersonal relationships may be
A)complementary or symmetrical.
B)self-oriented or other-oriented.
C)content-driven or emotion-driven.
D)explicit or implicit.
Answer: D
Q2) When Ira goes to the same coffee shop once a week, he can't remember the cashier's name, but he is always polite, and they say "Hi" to each other.Their relationship is best described as
A)I-It.
B)It-Thou.
C)I-Thou.
D)It.
Answer: A
Q3) It is difficult to communicate effectively when
A)we focus on our partner.
B)we are motivated.
C)we focus exclusively on ourselves.
D)we use our knowledge and skill.
Answer: C
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Chapter 2: Interpersonal Communication and Self
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) "My new house cost $500,000."
A)the psychological self
B)the material self
C)the biological self
D)the social self
E)the spiritual self
Answer: B
Q2) Describe Eric Berne's four life positions.
Answer: *Positive regard for self and others: I'm OK, you're OK.
*Positive regard for self and low regard for others: I'm OK, you're not OK.
*Low self-regard and positive regard for others: I'm not OK, you're OK.
*Low self-regard and regard for others: I'm not OK, you're not OK.
Q3) Attitudes, beliefs, and values are
A)learned constructs that shape your behaviour and self-image.
B)learned predispositions to respond favourably or unfavourably.
C)ways we structure reality.
D)enduring concepts of right and wrong.
Answer: B
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4
Chapter 3: Interpersonal Communication and Perception
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) Edgar is a first year university student living in residence.He is confused and uncertain about where he is supposed to go for dinner.He spots several of the residents of his dorm leaving his floor and going down stairs, which he concludes that since it's about dinner time, must be in the direction of the cafeteria.He decides to follow and see if they lead him to the cafeteria.Which of the following processes is Edgar most likely employing?
A)interpersonal perception
B)active perception
C)selective perception
D)passive perception
Answer: B
Q2) If you were told that the following equations were correct (12 + 4 = 4; 11 + 2 = 1), but had trouble understanding how they could be, until you were told that you were adding hours on a clock, which principle of organizing and imposing structure would be involved?
A)patterning
B)punctuating
C)superimposing
D)closure
Answer: B
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Page 5
Chapter 4: Listening and Responding
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) When you repeat an assignment to a classmate who was absent from today's lecture, you are engaging in which part of the listening process?
A)selecting
B)remembering
C)attending
D)understanding
Q2) The process of understanding is defined as
A)sorting through all of the various sounds competing for our attention.
B)focusing on a particular sound or message.
C)assigning meaning to messages.
D)recalling information that has been communicated.
Q3) We store almost all of the information we hear in our A)memory.
B)long term memory.
C)hearing.
D)short term memory.
Q4) What can you do to ensure you are responding to others effectively regardless of the listening goal?
Q5) Explain the Stop, Look,.and Listen model for improving listening comprehension.
Q6) What is involved in critical listening?
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Chapter 5: Verbal Communication Skills
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) Static evaluation is a statement that
A)evokes different meanings for different people.
B)fails to recognize change.
C)reflects gender or ethnic bias.
D)lumps people together into categories.
Q2) Which level of meaning of a word is more personal and subjective?
A)jargon
B)denotative
C)malapropism
D)connotative
Q3) The words amazed, ambivalent, sentimental, and vulnerable are all examples of A)neutral terms.
B)positive terms.
C)negative terms.
D)genuine terms.
Q4) Rather than using words like mailman, chairman or alderman
A)substitute the word "woman."
B)use words that are not gender specific.
C)use appropriate labels when you know the gender of the subject.
D)use the word "one."
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Chapter 6: Non-Verbal Communication Skills
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Imagine you are being interviewed for a job for which you are very qualified.However, you are not sure if you are connecting well with the interviewer. What can you do to more accurately read the non-verbal messages the interviewer may be sending?
Q2) When our emotions are conveyed by the widening or narrowing of our eyes, what function of the eyes is being used?
A)the monitoring function
B)the expressive function
C)the cognitive function
D)the regulatory function
Q3) Identify the role that each of the four spatial zones identified by Hall plays in interpersonal relationships.
Q4) We decide whether a date is going to be pleasant or dull in
A)four minutes.
B)thirty seconds.
C)a fraction of a second.
D)in one minute.
Q5) According to Mehrabian, what are the three components in interpreting non-verbal communication? Define each and give an example of each.
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Chapter 7: Conflict Management Skills
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) Conflicts stemming from differences in ideas, definitions, perceptions, or goals are
A)mythical conflicts.
B)simple conflicts.
C)ego conflicts.
D)pseudo conflicts.
Q2) How is conflict a process? Identify the stages of conflict by listing each stage and explaining what occurs within each stage.
Q3) A way to generate multiple solutions is
A)identify each partner's goal(s).
B)generate criteria for the solution.
C)use brainstorming.
D)identify the causes of the conflict.
Q4) How does one build a golden bridge when dealing with prickly people?
A)Identify ways to help the other person say yes by saving face.
B)Change face-to-face confrontation to side-by-side problem solving.
C)Use information to educate rather than pummel the other person.
D)Reframe information to see it from a third, fourth or fifth point of view.
Q5) Describe the three different types of conflict.
Q6) What is the difference between expressive and instrumental conflict?
Page 9
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Chapter 8: Interpersonal Communication and Cultural Diversity
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) In most situations, prejudging someone before you know all the facts
A)inhibits effective communication.
B)paves the way for self-discipline scripts.
C)allows categorizing to reduce uncertainty.
D)encourages effective communication.
Q2) In a collective culture
A)there is a need for certainty.
B)power is centralized.
C)there is masculine influence.
D)people strive to attain goals for the group.
Q3) Intercultural communication competence is
A)accepting the differences in language and non-verbal codes.
B)assuming that other people are always different.
C)the ability to adapt your behaviour toward another in ways that are appropriate to the other person's culture.
D)accepting that different cultures have both similarities and differences.
Q4) What are the barriers to intercultural communication and how can they affect communication?
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Q5) Why is it so important in Canada for us to learn about intercultural communication?
Chapter 9: Understanding Interpersonal Relationships
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) Compare and contrast the three types of power relationships.In your opinion which power relationship is best?
Q2) An interpersonal relationship in which both partners behave in similar ways, sometimes both want to dominate and sometimes both want to submit, is
A)symmetric
B)complementary
C)synchronized
D)parallel
Q3) The degree to which a person's sense of self is accepted and confirmed by another person in a relationship is
A)an ongoing connection.
B)a relational expectation.
C)a shared perception.
D)interpersonal intimacy.
Q4) Which of the following is most likely an example of a relationship of choice?
A)coworkers
B)classmates
C)teammate
D)counselor
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Chapter 10: Developing, Maintaining, and Ending
Interpersonal Relationships
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) Researchers agree that relational development
A)proceeds in discernible stages.
B)occurs differently for men and women.
C)differs from couple to couple.
D)is affected by the stage of the relationship.
Q2) When using cost escalation to end a relationship, a partner might
A)state why he or she wants to end the relationship.
B)reduce the time spent with the partner without explaining why.
C)claim to want to redefine the intimacy level of the relationship.
D)make unreasonable demands so the other partner ends the relationship.
Q3) When a relationship is moving too fast
A)decrease self-disclosure.
B)increase self-disclosure.
C)maintain the same level of self-disclosure.
D)disclose in relation to how much your partner does.
Q4) Couples use less present tense when the relationship is
A)in the initiation stage.
B)in the exploration stage.
C)in the intimate stage.
D)in the de-escalating stage.
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Chapter 11: Interpersonal Relationships at Home, Through
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) Instruction about how to do a job, rationales for doing things, or statements about the organization exemplify
A)upward communication.
B)downward communication.
C)either upward or downward.
D)horizontal communication.
Q2) Which of the following is NOT an example of how workplace friendships develop?
A)similarity in age and status
B)similar interests
C)sharing tasks
D)proximity
Q3) Grammar, spelling, skill in using Internet conventions, response speed, and use of slang are all aspects of your ________ on the Internet.
A)behaviour
B)persona
C)ego
D)personality
Q4) Describe asynchronous interaction.
Q5) Define family according to the authors of your textbook.
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