Human Capital Management
Final Test Solutions
Course Introduction
Human Capital Management explores the strategies, policies, and practices organizations use to effectively attract, develop, manage, and retain their workforce. The course examines key topics such as workforce planning, recruitment and selection, talent development, performance management, compensation and benefits, employee relations, and the role of technology in managing human resources. Students will learn how human capital can be leveraged as a strategic asset to drive organizational performance and achieve competitive advantage, while also addressing legal and ethical considerations in today's dynamic business environment.
Recommended Textbook
Human Resource Management 4th Canadian Edition by Sandra Steen
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11 Chapters
704 Verified Questions
704 Flashcards
Source URL: https://quizplus.com/study-set/3196
Page 2
Chapter 1: Strategies, Trends and Challenges in Human Resource Management
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70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/63297
Sample Questions
Q1) When an organization is better than competitors at something,and can hold that advantage over a sustained period of time,it is said to have a:
A) differentiated focus.
B) sustainable competitive advantage.
C) core competency.
D) low-cost competitive advantage.
E) None of the choices are correct.
Answer: B
Q2) Human Resource Management develops which of the following that influence employees' behaviour?
A) Policies
B) Practices
C) Systems
D) Laws
E) Policies,"practices," and "systems"
Answer: E
Q3) HRM should have a significant role in carrying out a merger or acquisition.
A)True
B)False
Answer: True
Page 3
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Chapter 2: The Legal Context for Hrm and Creating Safe Healthy Workplaces
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68 Verified Questions
68 Flashcards
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Sample Questions
Q1) Which of the following is NOT covered by federal legislation?
A) Airlines
B) Television and radio stations
C) Grain elevators,feed,and seed mills
D) Retail and hospitality businesses e.g.stores and restaurants
E) Neither "Grain elevators,feed,and seed mills" nor "Retail and hospitality businesses e.g.stores and restaurants" are covered by federal legislation.
Answer: D
Q2) The Workplace Hazardous Materials Information System (WHMIS)is related to the worker's "right to participate."
A)True
B)False
Answer: False
Q3) Government regulates the protection of employee health and safety.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Analyzing Work and Designing Jobs
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) Which of the following is NOT a way to simplify a job's mental demands?
A) Limit the amount of information and memorization the job requires.
B) Provide easy-to-understand gauges and displays.
C) Encourage the use of checklists.
D) Provide clear instructions.
E) Encourage employees to juggle information from several sources at once.
Answer: E
Q2) The study of jobs to find the simplest way to structure work in order to maximize efficiency is known as job design.
A)True
B)False
Answer: False
Q3) The Position Analysis Questionnaire (PAQ)contains 194 items that represent all of the following,EXCEPT:
A) categories of abilities.
B) work behaviours.
C) work conditions.
D) job characteristics.
E) All of the choices are items that are included in the PAQ.
Answer: A
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Chapter 4: Planning for and Recruiting Human Resources
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62 Verified Questions
62 Flashcards
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Sample Questions
Q1) Describe the measures used to evaluate various recruiting sources used by organizations.
Q2) Succession planning is a particular type of workforce planning.
A)True
B)False
Q3) HR planners need to focus primarily on the internal labour supply within organizations.
A)True
B)False
Q4) In human resource management,any practice or activity carried out by the organization with the primary purpose of identifying and attracting potential employees is known as:
A) recruiting.
B) selection.
C) placement.
D) passive job seeking.
E) forecasting.
Q5) Temporary workers may offer benefits not available from permanent employees. A)True
B)False
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Chapter 5: Selecting Employees
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) Predictive validation uses the test scores of all applicants and looks for a relationship between the scores and future performance.
A)True
B)False
Q2) An assessment centre:
A) is a place where job applicants undergo rigorous psychological analysis.
B) is relatively inexpensive.
C) uses multiple selection methods to rate applicants or job incumbents on their management potential.
D) is a selection method generally used for sales and engineering positions.
E) is a selection method most suitable for assessing technical competence.
Q3) Use of physical ability tests can make an organization vulnerable to human rights complaints.
A)True
B)False
Q4) What are cognitive ability tests? How do they differ from job performance tests and work samples?
Q5) Identify and briefly discuss the criteria used to measure the effectiveness of selection methods.
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Chapter 6: Training, Learning, and Development
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68 Verified Questions
68 Flashcards
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Sample Questions
Q1) Establishing objectives for the training program provides few benefits and can detract from the participants' learning experience.
A)True
B)False
Q2) When seeking an outside vendor for a training program,this document outlines the type of service needed,number of employees to be trained,type and number of references needed,date by which the training is to be completed,and the date by which the proposals should be received.
A) Request for proposal (RFP)
B) Action plan (AP)
C) Request for training (RFT)
D) Call for contracts (CFC)
E) Request for problem response (RFPR)
Q3) Mentors and protégés can both benefit from a mentoring relationship.
A)True
B)False
Q4) Goal setting is the first step in the career management process.
A)True
B)False
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Chapter 7: Managing Employees Performance
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) Rating all employees as somehow "average" or in the middle of the scale is called strictness error.
A)True
B)False
Q2) Rating all employees as somehow "average" or in the middle of the scale is called:
A) focus on activities.
B) recency emphasis.
C) central tendency.
D) contrast error.
E) None of the choices are correct.
Q3) A plan for managing the behaviour of employees through a formal system of feedback and reinforcement refers to:
A) behaviourally anchored rating scale (BARS).
B) behavioural observation scale (BOS).
C) critical incidents.
D) organizational behaviour modification (OBM).
E) management by objectives (MBO).
Q4) Identify at least five types of errors and biases that commonly influence performance measurements.
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Chapter 8: Total Rewards
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64 Verified Questions
64 Flashcards
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Sample Questions
Q1) Which of the following statements about communicating total rewards to employees is TRUE?
A) Managers play an insignificant role in communicating total rewards to employees.
B) Employees require only a general overview of their rewards.
C) Less organizations are using technology for communicating total rewards to employees due to privacy concerns.
D) Communication is often a "weak link" in total rewards programs.
E) Employers have a limited number of ways to communicate total rewards.
Q2) Pay structures are developed based on which of the following?
A) Legal requirements.
B) Market forces.
C) Organization's goals.
D) Legal requirements,"market forces," and "organization's goals."
E) Market forces and "organization's goals" only.
Q3) By offering an employee wellness program,the organization may lower the cost of health insurance.
A)True
B)False
Q4) How do employee stock ownership plans (ESOPs)differ from stock option plans?
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Chapter 9: Collective Bargaining and Labour Relations
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) How does union density among employees aged 17 to 24 years compare to the national average for union density?
A) Much higher than the national average.
B) Slightly higher than the national average.
C) Approximately the same as the national average.
D) Well below the national average.
E) Employees are unable to join unions until they are at least 25 years of age.
Q2) A lockout is initiated by the employer.
A)True
B)False
Q3) John is a unionized employee and is a member of the local chapter of a national industrial union.John believes his immediate supervisor is not living up to the terms of the recently negotiated contract and although he has discussed his concerns with his supervisor,he is not satisfied with his supervisor's response.John should contact:
A) the regional office of his labour union.
B) the union's president.
C) the national office of the Canadian Labour Congress.
D) his union steward.
E) other employees in his workplace.
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Page 11
Chapter 10: Managing Human Resources Globally
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61 Verified Questions
61 Flashcards
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Sample Questions
Q1) People in indulgence-oriented cultures are likely to place high value on having fun and enjoying life.
A)True
B)False
Q2) Companies are increasingly using which of the following activities to facilitate repatriation?
A) Increased pay and validation
B) Communication and validation
C) Shorter assignments and increased pay
D) Validation and promotion
E) Communication and longer assignments
Q3) An individual who was born in Canada and is currently working in Spain for a company headquartered in Germany would be considered a:
A) home-country national.
B) host-country national.
C) third-country national.
D) home-country expatriate.
E) None of the choices are correct.
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Chapter 11: Creating and Sustaining High-Performance Organizations
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58 Verified Questions
58 Flashcards
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Sample Questions
Q1) Job satisfaction is always based on an objective and complete measurement of the situation.
A)True
B)False
Q2) Engagement has both a(n)___________ and a(n)____________ component and is evidenced through employee behaviours.
A) positive;negative
B) emotional;cognitive
C) engaging;disengaged
D) individual;team
E) appropriate;inappropriate
Q3) Employee engagement refers to giving employees responsibility and authority to make decisions.
A)True
B)False
Q4) Organizations can increase employee empowerment,satisfaction,and engagement by including employees in decisions about rewards and by communicating the basis for decisions about pay.
A)True B)False
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