Hospitality Management Exam Practice Tests
Course Introduction
Hospitality Management focuses on the study of the hospitality industry, encompassing areas such as lodging, food and beverage service, event planning, tourism, and customer service. The course examines key management principles, hospitality operations, human resources, marketing strategies, and financial controls specific to hospitality settings. Students gain practical knowledge in delivering quality guest experiences, maintaining service standards, managing diverse teams, and adapting to the evolving demands of the global hospitality market.
Recommended Textbook
Leadership Research Findings Practice and Skills 8th Edition by Andrew J. DuBrin
Available Study Resources on Quizplus
15 Chapters
907 Verified Questions
907 Flashcards
Source URL: https://quizplus.com/study-set/1359 Page 2
Chapter 1: The Nature and Importance of Leadership
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/27131
Sample Questions
Q1) The follower characteristic of competence refers to building skills that will make a person more marketable to other firms.
A)True
B)False
Answer: False
Q2) According to an analysis of a group of studies, in terms of having an impact on company performance the leader was about as important as the A) building in which the company headquarters is located.
B) decision to list a company on the stock exchange.
C) industry in which the company operated.
D) price of the stock.
Answer: C
Q3) Leader behavior and style refers to attributes of the group members that could have a bearing on how effective the leadership attempt will be.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Traits Motives and Characteristics of Leaders
Available Study Resources on Quizplus for this Chatper
62 Verified Questions
62 Flashcards
Source URL: https://quizplus.com/quiz/27132
Sample Questions
Q1) Group members tend to prefer a leader with an internal locus of control rather than an external one.
A)True
B)False
Answer: True
Q2) Clara is the CEO of an online retail store. Her business saw a 40 per cent increase in profits in the current year owing to her instant adaptation to the current and upcoming trends. This shows that:
A) Clara is driven by personalized power motive.
B) Clara is over confident.
C) Clara lacks in practical intelligence.
D) Clara is a flexible leader.
Answer: D
Q3) An assertive leader finds the right balance between being pushy and being passive.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Charismatic and Transformational Leadership
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/27133
Sample Questions
Q1) Tyson is a supervisor at an agro processing industry. He commands respect, confidence, and loyalty of group members by virtue of his honest and transparent policies. Tyson is:
A) likely to score high on emotional intelligence.
B) experiencing leadership polarity.
C) an effective storyteller.
D) a laissez-faire leader.
Answer: A
Q2) Despite the urgency of turning around an organization, the transformational leader is likely to encourage the personal development of staff members.
A)True
B)False
Answer: True
Q3) A vitally important part of being a charismatic leader is:
A) asking group members perceptive questions.
B) being emotionally expressive and warm.
C) being laid back and emotionally supportive.
D) having a large network of contacts.
Answer: B
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Leadership Behaviors Attitudes and Styles
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/27134
Sample Questions
Q1) As a leader, department manager Anna is highly concerned about results, and has little concern for people. Her Managerial Grid style is labeled _____.
A) 1, 9 Accommodating
B) 9, 1 Controlling
C) 1, 1 Indifferent
D) 9, 9 Sound
Q2) Judy Rosener contended that male leaders, in contrast to female leaders, are more inclined to _____.
A) manage by rewards
B) rely on interpersonal skills
C) practice participative leadership
D) use a command-and-control style
Q3) When workers are aligned, they tend to _____
A) oppose many management policies
B) work at cross-purposes with each other
C) follow directions without question
D) pull together for a higher purpose
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Contingency and Situational Leadership
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/27135
Sample Questions
Q1) In path-goal theory, the participative leader is best suited for improving the morale of:
A) well-motivated employees who perform repetitive tasks.
B) well-motivated employees who perform nonrepetitive tasks.
C) poorly-motivated employees who perform repetitive tasks.
D) poorly-motivated employees who perform nonrepetitive tasks.
Q2) Alfred intends to follow a directive style of leadership among his team members. In the context of the path-goal theory of leadership effectiveness, which of the following situations would have made Alfred stick to a directive leadership style?
A) The exact sales revenue that his team should bring in is unclear, however the team is given orders to improve its performance.
B) A few of the group members have gone through an emotionally disturbing phase and they need emotional support from the leader.
C) Each group member has a thorough knowledge of their individual contributions to the team, making the task of the leader easier.
D) The team has been performing exceptionally well, and therefore further focus will be on building relationships with members of the team.
To view all questions and flashcards with answers, click on the resource link above.
Page 7
Chapter 6: Leadership Ethics and Social Responsibility
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/27136
Sample Questions
Q1) When senior management provides strategic leadership for ethics,
A) senior managers emphasize being whistle blowers.
B) marketing strategy is converted into ethical strategy.
C) senior managers become ethics leaders.
D) the roles of stockholders and shareholders become reversed.
Q2) Amanda, a business analyst, presents false research findings to her manager to prove that the desired results have been achieved and to get appreciation for her work. Which level of moral development is illustrated in the given scenario?
A) conventional level
B) post-conventional level
C) preconventional level
D) non-conventional level
Q3) The approach that focuses on social responsibility by finding out better ways for leaders to make a positive contribution to society is the _____ approach .
A) whistleblowing
B) Thou Shalt
C) Thou Shalt Not
D) entitlement
To view all questions and flashcards with answers, click on the resource link above.
8
Chapter 7: Power Politics and Leadership
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/27137
Sample Questions
Q1) Empowerment is most likely to create disharmony and dysfunction when workers
A) accrue power and their subordinates are dependent on them
B) lack a clear perception of the boundaries of empowerment
C) possess the ability to influence others through specialized knowledge, skills, or abilities
D) are excessively dependent on their boss
Q2) Which of the following examples represents a manager whose actions encourages organizational politics?
A) A manager who has led his firm to profits over the last year
B) A manager who relies on objective standards for judging performance
C) A manager who frowns everytime he receives criticism
D) A manager who creates a stable and predictable work environment
Q3) Jeff has been appointed as the new CEO of a banking company. Jeff is considered to be a "hands-off" leader, who encourages empowerment at all levels. He is also considered an expert in banking. However, the company is recovering from a prolonged period of losses during the economic downturn. The organization has also become more political. At this juncture, what are the leadership practices Jeff should focus on and implement?
To view all questions and flashcards with answers, click on the resource link above.
Page 9
Chapter 8: Influence Tactics of Leaders
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/27138
Sample Questions
Q1) A sensible approach of sequencing influence tactics is to begin with low-cost, low-risk tactics.
A)True
B)False
Q2) A major moderating variable in the use of rational persuasion is the:
A) age of the organization.
B) number of organizational levels.
C) age of the influence agent.
D) credibility of the influence agent.
Q3) Oscar engages in debasement when he tells the person he is trying to influence :
A) "You are well dressed today."
B) "Scientific evidence suggests that my position is correct."
C) "How important is your paycheck to you?"
D) "I may not be well informed, but here is my opinion."
Q4) Which of the following influence tactics requires that the leader serve as a model the desired behavior?
A) Exchanging favors and bargaining
B) Rational persuasion
C) Leading by example
D) Getting network members to support your position
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Developing Teamwork
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/27139
Sample Questions
Q1) Sense making by a team leader involves finding rationalization for unfortunate events taking place such as corporate downsizing.
A)True
B)False
Q2) A major mechanism for developing teamwork is:
A) frequent informal communication among members.
B) personal goal setting.
C) the team leader occupying a position of power.
D) carefully following work procedures.
Q3) Who among the following is considered a transparent leader?
A) A sales manager who continuously persuades his team members without giving them an idea of the target to be achieved
B) A marketing manager who gives his team members a clear idea on the economic status of the external market
C) A production manager who closely monitors all the minute details of his team members' work
D) A human resource manager who explains to his team the personnel crisis the company is going through
To view all questions and flashcards with answers, click on the resource link above.
11
Chapter 10: Motivation and Coaching Skills
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/27140
Sample Questions
Q1) Expectancy theory is particularly useful to leaders because it emphasizes the emotional and passionate side of people.
A)True
B)False
Q2) Feedback of a general nature is most effective in bringing about improvements in performance.
A)True
B)False
Q3) An important implication of expectancy theory for leadership is that:
A) a manager must assign valences to group members.
B) workers must develop their own links between rewards and performance.
C) out-groups and in-groups should be avoided.
D) workers must clearly understand individual differences in valences.
Q4) A major advantage of using goals to motivate executive leaders is the guarantee that unethical means will not be used to achieve goals.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
12
Chapter 11: Creativity Innovation and Leadership
Available Study Resources on Quizplus for this Chatper
59 Verified Questions
59 Flashcards
Source URL: https://quizplus.com/quiz/27141
Sample Questions
Q1) A recommended starting point in establishing a climate for creative thinking in an organization is to:
A) promote convergent thinking among employees .
B) establish a vision and mission that includes creativity.
C) have a highly structured organizational setup.
D) discourage risk taking.
Q2) Daphne, a manager, provides her team members the freedom to generate new ideas for products. At the same time, she also ensures that an idea is chosen among the alternatives. Which of the following practices for enhancing creativity is shown in the given example?
A) Pet-peeve technique
B) Experience of flow
C) Loose-tight leadership
D) Autocratic leadership
Q3) The lawyer's role in "Be an explorer, artist, judge, and lawyer" is to:
A) find a client to pay for an idea.
B) quickly copyright or patent an idea.
C) critically evaluate ideas.
D) find ways to implement ideas.
To view all questions and flashcards with answers, click on the resource link above.
Page 13
Chapter 12: Communication and Conflict Resolution Skills
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/27142
Sample Questions
Q1) A sign of possible misunderstanding when communicating with a person whose first language is not the same as yours is inappropriate laughter on his or her part.
A)True
B)False
Q2) Which of the following examples illustrates selective listening?
A) Jenniffer, a team leader, asks a number of questions and listens to answers during face-to-face meetings with her subordinates.
B) Mark tries to sort out problems among his team mates by acting as a mediator and allowing them to talk to each other about thier problems.
C) As the director of a company, Adolf is extremely busy and listens only to information on the company's position in the stock market.
D) Tony, a team manager, often casually stops by his team members' work stations and talks to them about their work and other issues and concerns.
Q3) Being the first to listen during a negotiation session results in distrust.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Strategic Leadership and Knowledge Management
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/27143
Sample Questions
Q1) The purpose of the strategy of competitive advantage is to hire people away from competitors.
A)True
B)False
Q2) In the past several years, Dawson Inc., a consumer durables company, has been focusing only on a particular region due to its forecasted potential for the durables industry. Due to recessionary conditions in the region, the sales of Dawson's products has been hit hard and resulted in severe losses. Which of the following strategies could prevent such a scenario?
A) Brand leadership
B) First-mover strategy
C) Global diversification
D) Niche strategy
Q3) A company with a strategy of high quality typically:
A) focuses on quality products for high-end consumers.
B) concentrates its efforts on consumer products.
C) offers the lowest prices.
D) supplements quality with other points of differentiation.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: International and Culturally Diverse Aspects of Leadership
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/27144
Sample Questions
Q1) Which of the following is least likely to be a source of cultural misunderstanding?
A) Language differences
B) Work habits
C) Women's roles
D) Entertaining in restaurants
Q2) A major challenge in providing leadership to cross-cultural teams is that the team members may:
A) in most part be looking for a transfer to the United States.
B) not be willing to work in different time zones.
C) refuse to cooperate with a foreigner.
D) have different attitudes toward hierarchy and authority.
Q3) In contrast to his or her southern counterpart, the stereotypical northern U.S. manager is likely to be:
A) laid back and interested in relationship building.
B) brusque and impatient for results.
C) concerned about gender differences.
D) concerned about conducting business ethically.
To view all questions and flashcards with answers, click on the resource link above.
Page 16
Chapter 15: Leadership Development and Succession
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/27145
Sample Questions
Q1) Succession planning is vital to the long-term health of an organization and therefore an important responsibility of _____.
A) lower-level employees
B) the logistics team
C) future employees
D) senior leadership
Q2) Which of the following is a challenge of being a new leader?
A) Developing a pool of successors
B) Flourishing in the socialization programs conducted by the organization
C) Overcoming the need to be liked by everybody
D) Achieving a formal education that compliments the current role
Q3) Conceptual knowledge is very important because it alerts the leader to information that will make a difference in leadership.
A)True
B)False
Q4) Success is a special type of challenging experience that contributes enormously to reaching one's leadership potential.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 17