Hospitality Facilities Management
Review Questions
Course Introduction
Hospitality Facilities Management introduces students to the fundamental principles and best practices involved in the operation, maintenance, and sustainability of physical assets within the hospitality industry. The course explores facility systems such as HVAC, plumbing, electrical, and security, emphasizing their role in maintaining guest satisfaction and operational efficiency. Students will learn about project management, preventive maintenance, environmental stewardship, and energy conservation strategies. Additionally, the course discusses compliance with health, safety, and accessibility standards while considering technological innovations and cost-control techniques to enhance the value and longevity of hospitality properties.
Recommended Textbook
Hospitality Facilities Management and Design with Answer Sheet AHLEI 4th Edition by David M.
Available Study Resources on Quizplus
12 Chapters
116 Verified Questions
116 Flashcards
Source URL: https://quizplus.com/study-set/420
2
Stipanuk
Chapter 1: The Role, Cost, and Management of Hospitality
Source URL: https://quizplus.com/quiz/7376
Sample Questions
Q1) Which of the following expense items is not covered by replacement reserve funds?
A)FF&E
B)building expansion
C)building repair
D)emergency services
Answer: B
Q2) Which of the following is not a CapEx item?
A)replacement and refurbishment of FF&E
B)structural changes made to meet the regulatory requirements of the Americans with Disabilities Act
C)telecommunications trunk line charges
D)renovations of building components
Answer: C
Q3) The major element of the utilities expenditure is:
A)fuel (gas, oil, propane).
B)electricity.
C)steam.
D)water and wastewater.
Answer: B
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Chapter 2: Hospitality Facilites Management Tools,
Techniques, and Trends
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/7377
Sample Questions
Q1) Material safety data sheets (MSDSs):
A)inform employees about potentially hazardous materials used in the workplace and explain how to work with these materials.
B)do not tell employees any procedures to follow in case of an accident.
C)are written and supplied to hospitality organizations by the U.S.government.
D)explain where in the hospitality facility an employee can find training manuals and videotapes that show how equipment can be repaired safely.
Answer: A
Q2) Facilities benchmarking for establishing goals for quality is based on:
A)statistical analysis.
B)quality milestones
C)comparisons.
D)quality circles.
Answer: C
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Chapter 3: Environmental and Sustainability Management
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/7378
Sample Questions
Q1) Which of the following is an example of waste transformation?
A)having concentrated beverage syrup delivered to restaurants direct from the truck via a hose rather than in containers
B)donating used linens to charity groups
C)grinding up garbage in a garbage disposal
D)collecting cardboard and sending it to a recycling center
Answer: C
Q2) Submetering, as a function of energy-use tracking and recording, is:
A)a method of energy management in which meters are installed in energy-using areas to monitor their specific usage.
B)an informative but very expensive tool, even when it is installed during initial construction.
C)a technique used by the utility company in agreement with the user to estimate monthly electricity usage.
D)a method used by utility companies to prevent "brownouts" by substituting purchased and metered electricity from a secondary supplier.
Answer: A
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Chapter 4: Safety and Secuiryt Systems
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/7379
Sample Questions
Q1) Which of the following statements about safety concerns in the guest bath is false?
A)Appropriate cleaning chemicals have no effect on the slip resistance rating of a bathroom tub and shower.
B)To help prevent scalding, bath and shower valves should be used that provide pressure and temperature a compensation.
C)Glass shower stall doors should be made of tempered glass.
D)Ground fault protection on all electrical outlets in the bathroom can reduce injury due to electrical shocks.
Q2) Fire safety at a hospitality property is:
A)best left to professional firefighters.
B)the responsibility of everyone at the property.
C)solely the responsibility of the maintenance department.
D)solely the responsibility of the property's top management.
Q3) Key to the success of a risk management program is:
A)a computerized safety management system (CSMS).
B)a centralized fire control system.
C)a dedicated, in-house safety and security department.
D)support and involvement of top management.
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Chapter 5: Water and Wasterwater Systems
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/7380
Sample Questions
Q1) The owner of the St.Paul Motor Inn in Minnesota is expanding the property and wants to install a new indoor swimming pool.To prevent heat loss, the owner plans to install the pool in as air-tight an enclosure as possible.As the facilities manager at the inn, you have been researching the swimming pools and pool heaters on the market.Based on what you've learned, you decide to recommend that the property should not purchase a directly fired heater for the new indoor pool, because directly fired water heaters:
A)cause algae overgrowth, which leads to severe maintenance problems.
B)cannot maintain a warm-enough pool temperature in your cold northern climate. C)have been blamed for incidents of carbon monoxide poisoning when used for indoor pools.
D)are likely to provide uneven heating of the pool water, which would make swimmers uncomfortable.
Q2) A restaurant's storm sewer system disposes of:
A)rainwater.
B)waste water from the restaurant itself.
C)gray water.
D)a and c
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Page 7
Chapter 6: Electrical Systems
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/7381
Sample Questions
Q1) When electrical maintenance is performed, lockout/tagout procedures:
A)lock out of service those circuits to be worked on so that no one can accidentally energize the circuits.
B)need not be followed in the United States.
C)ensure that no unauthorized persons enter the room where the maintenance work is being done.
D)are used to block access to electrical panels in transformer rooms.
Q2) Which of the following statements is a good rule for taking care of equipment that uses electricity?
A)You should store electrical equipment in damp or wet locations.
B)Overloading electrical equipment at least once during its use cycle helps the equipment operate at peak performance.
C)You should unplug electrical equipment by gripping the cord, not the plug.
D)Electrical equipment should be kept clean.
Q3) A property's distribution and control system splits the electrical supply into:
A)channels.
B)transformers.
C)feeders.
D)frequencies.
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Page 8
Chapter 7: Heating, Ventilating, and Air Conditioning Systems
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8 Verified Questions
8 Flashcards
Source URL: https://quizplus.com/quiz/7382
Sample Questions
Q1) The centralized HVAC system offering the greatest room temperature flexibility is the:
A)two-pipe system.
B)three-pipe system.
C)four-pipe system.
D)universal system.
Q2) In the vapor compression refrigeration cycle, the refrigerant is first __________ in the evaporator unit, then moved to the compressor and condenser units.
A)boiled
B)chilled
C)recirculated
D)vented
Q3) The basic job of a thermostat is to:
A)regulate the flow of fuel to an HVAC unit.
B)signal to maintenance personnel when an HVAC unit is in need of maintenance or repair.
C)regulate the flow of intake air to an HVAC unit.
D)sense the temperature of the air at the thermostat and signal an HVAC unit to either turn on or turn off.
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Chapter 8: Lighting Systems
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/7383
Sample Questions
Q1) What are the drawbacks to natural light?
A)It can create a substantial heat gain within a building.
B)It is considered an inefficient light source.
C)It has poor color rendition.
D)All of the above.
Q2) A light source's ability to provide a perceived color similar to that which results from sunlight is known as the source's:
A)illumination.
B)color code.
C)lumen.
D)color rendition.
Q3) David, the maintenance manager at the Riaston Hotel, purchased some replacement lamps for the hotel's guestrooms.The lamps have a lamp life of 1,000 hours; this means that each lamp is:
A)guaranteed to last for 1,000 hours before burning out.
B)expected to last for approximately 1,000 hours before burning out.
C)guaranteed to last for 500 hours before burning out.
D)expected to last for approximately 2,000 hours before burning out.
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Chapter 9: Laundry Systems
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/7384
Sample Questions
Q1) Regarding an on-premises laundry, the engineering department is responsible for:
A)maintaining laundry equipment.
B)staffing the laundry.
C)keeping the laundry's utility costs within budget.
D)a and c
Q2) What is the most common and costly mistake institutional laundries make when drying laundry?
A)applying too much heat at the end of the drying cycle
B)taking too long to load or unload the dryers
C)underloading the dryers
D)allowing laundry to dry too long
Q3) Usually, the most economical heat source for a dryer is:
A)gas.
B)electricity.
C)steam.
D)coal.
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Chapter 10: Building Structure, Finishes, and Site
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/7385
Sample Questions
Q1) When a concrete slab develops hairline cracks that form a map-like pattern on the slab's surface, the slab is experiencing a condition called:
A)spalling.
B)leaching.
C)crazing.
D)scaling.
Q2) The purpose of a storm water drainage system is to:
A)carry rain water away from the property.
B)protect the property in case the local community's sanitary sewer system fails, by providing a place for the sewage to go.
C)protect the property from underground springs.
D)do all of the above.
Q3) To "exercise" a valve is to:
A)thoroughly clean it.
B)fully open and close it.
C)carefully lubricate it.
D)replace it with a new one.
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12
Chapter 11: Lodging Planning and Design
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8 Verified Questions
8 Flashcards
Source URL: https://quizplus.com/quiz/7386
Sample Questions
Q1) What is a porte cochère?
A)It is the technical name for a main hotel entrance that meets ADA's accessibility requirements.
B)It is the French name for the back or employee entrance to a hotel.
C)It is a hotel patio or courtyard typically constructed with paving stones.
D)It is a canopy designed to protect guests from inclement weather and provide visual emphasis to a hotel's main entrance.
Q2) The largest back-of-the-house area in most hotels and the one requiring the most design attention is:
A)administrative office group.
B)the maintenance department.
C)the kitchen and food production area.
D)receiving and storage.
Q3) The first design phase of a hotel construction project is called:
A)schematic design.
B)feasibility assessment.
C)engineering design.
D)conceptual design.
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Chapter 12: Renovation and Capital Projects
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/7387
Sample Questions
Q1) Which of the following places the four phases of the design process in the proper order (from phase 1 to phase 4)?
A)construction documents, conceptual design, design development, schematic design
B)conceptual design, schematic design, design development, construction documents
C)design development, conceptual design, schematic design, construction documents
D)schematic design, conceptual design, construction documents, design development
Q2) Why is it a good idea to hire design professionals for all but the very smallest renovation projects?
A)Designers know about the most current construction materials and technology.
B)Designers can provide the documents needed by local building officials.
C)Designers can make sure the renovation meets building code requirements.
D)All of the above.
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