Fundamentals of Management
Midterm Exam
Course Introduction
Fundamentals of Management introduces students to the essential principles and practices of effective management within organizations. The course explores key topics such as planning, organizing, leading, and controlling, providing a comprehensive foundation in management theory and its practical application. Students will examine the roles and responsibilities of managers, decision-making processes, motivation strategies, and the impact of organizational culture and structure. Through case studies and real-world examples, learners develop critical thinking and problem-solving skills necessary for managing people and resources in dynamic business environments.
Recommended Textbook
Management 9th Edition by Richard L. Daft
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20 Chapters
3425 Verified Questions
3425 Flashcards
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Page 2
Chapter 1: Innovative Management for Turbulent Times
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195 Verified Questions
195 Flashcards
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Sample Questions
Q1) According to Mintzberg, when Amanda attends a subordinate's wedding she is performing which of these roles?
A) Monitoring
B) Figurehead
C) Spokesperson
D) Leader
E) Liaison
Answer: B
Q2) Taylor Brittingham is a general manager. Which of the following best describes her position?
A) She is responsible for several departments that perform different functions.
B) She organizes people across departments to perform a specific task.
C) She is responsible for one specific department (e.g., marketing).
D) She supervises employees with similar training and skills.
E) None of these
Answer: A
Q3) ____________________ is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources.
Answer: Management
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Chapter 2: The Evolution of Management Thinking
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167 Verified Questions
167 Flashcards
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Sample Questions
Q1) In learning organizations, although team leadership is critical, the traditional boss is practically eliminated.
A)True
B)False
Answer: True
Q2) Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.
A)True
B)False
Answer: True
Q3) Closed systems must interact with the environment to survive.
A)True
B)False
Answer: False
Q4) A management perspective that emerged after World War II, and applied mathematics, statistics, and other quantitative techniques to managerial problems is referred to as a(n) ____________________.
Answer: management science perspective
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Page 4
Chapter 3: The Environment and Corporate Culture
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189 Verified Questions
189 Flashcards
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Sample Questions
Q1) For Southwest Airlines, all of the following can be suppliers EXCEPT
A) Exxon (providing jet fuel).
B) Citibank (providing finances).
C) Delta Airlines (providing competition).
D) Boeing (providing planes).
E) All of these are suppliers for Southwest Airlines.
Answer: C
Q2) President Clinton's signing of the telecommunications bill in 1996 deregulating the industry is an example of the legal-political dimension of the general environment.
A)True
B)False
Answer: True
Q3) Symbols, stories, heroes, slogans, and ceremonies combine to create an organization's culture.
A)True
B)False
Answer: True
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Chapter 4: Managing in a Global Environment
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212 Verified Questions
212 Flashcards
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Sample Questions
Q1) Which of the following companies place an emphasis on their home countries?
A) Polycentric
B) Geocentric
C) Ethnocentric
D) Global
E) Regiocentric
Q2) Which of these reflects a cultural preference for cooperation, group decision making, and quality of life?
A) Individualism
B) Collectivism
C) Masculinity
D) Femininity
E) Power distance
Q3) ____________________ is the barter of products for products rather than the sale of products for currency.
Q4) Briefly describe two personal challenges for global managers.
Q5) Linguistic pluralism occurs in countries like India where more than one language exist.
A)True
B)False
Page 6
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Chapter 5: Managing Ethics and Social Responsibility
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) A group of executives assigned to oversee the organization's ethics by ruling on questionable issues and disciplining violators is referred to as a(n)
Q2) ____ refers to the concept that different treatment of people should not be based on arbitrary characteristics.
A) Procedural justice
B) Compensatory justice
C) Distributive justice
D) Organizational justice
E) Moral-justice
Q3) The ____________________ approach assets that human beings have fundamental rights and liberties that cannot be taken away by an individual's decision.
Q4) Individuals at the ____________________ level are guided by an internal set of values and standards and will even disobey rules or laws that violate these principles.
Q5) A stakeholder is any group within or outside the organization that has a stake in the organization's performance.
A)True
B)False
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Chapter 6: Managerial Planning and Goal Setting
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) A broad statement of where the organization wants to be in the future refers to a mission statement.
A)True
B)False
Q2) A special type of contingency plan that is used when events are sudden and devastating and require immediate response is called ____________________.
Q3) Briefly define the characteristics of an effective goal.
Q4) A(n) ____________________ is a desired future state that the organization attempts to realize.
Q5) Frostburg Fireplaces has used MBO for the past year. Top management just finished evaluating overall performance. The next step in the MBO process should be A) to develop new action plans.
B) to develop new objectives based on the review of last year's performance.
C) to begin a new MBO "cycle", using the same objectives as last year.
D) to wait several months to allow information to be digested.
E) none of these.
Q6) ____________________ plans are developed to achieve a set of goals that are not likely to be repeated in the future.
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Chapter 7: Strategy Formulation and Implementation
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) It is argued that ____________________ is the most difficult and most important part of strategic management.
Q2) Where does the information about opportunities and threats comes from?
A) An analysis of the organization's internal environment
B) A department by department study of the organization
C) Scanning the external environments
D) Employee grievances
E) Financial ratios of the organization
Q3) A differentiation strategy can increase rivalry with competitors if buyers are loyal to a company's brand.
A)True
B)False
Q4) Which of these is true about the cash cow?
A) It generates tremendous profits in a rapidly growing industry.
B) It has a small market share in a rapidly growing industry.
C) It has a small market share in a slow growth industry.
D) It has a large market share in a slow growth industry.
E) It is generally a dead business that should be divested.
Q5) Differentiate between strategy formulation and strategy implementation.
Q6) Compare and contrast the three levels of strategy in an organization.
Page 9
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Chapter 8: Managerial Decision Making
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Briefly describe the assumptions underlying the classical model of decision making.
Q2) The process of forming alliances among managers is called coalition building. A)True
B)False
Q3) A(n) ____________________ is a choice made from available alternatives.
Q4) Bierderlack has a policy that states that more than three absences in a six-month period shall result in a suspension. Colleen, the manager, has just decided to suspend one of her shift employees for violating this policy. This is an example of
A) a programmed decision.
B) a nonprogrammed decision.
C) an insignificant decision.
D) poor management.
E) personal grudge.
Q5) According to the administrative model of decision making, managers' searches for alternative are limited because of human, information, and resource constraints.
A)True
B)False
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Chapter 9: Designing Adaptive Organizations
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216 Verified Questions
216 Flashcards
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Sample Questions
Q1) A relatively few hierarchical levels and a correspondingly narrow span of management refers to a flat structure.
A)True
B)False
Q2) A vertical structure that emphasizes specialization and centralization is appropriate when environmental uncertainty is high.
A)True
B)False
Q3) List the five approaches to departmentalization.
Q4) Louise works in the manufacturing department at Ice Sculptures. The work in Louise's department is low in task specialization. As a result, Louise A) usually performs a single task.
B) does a variety of tasks and activities.
C) is often bored.
D) is rarely challenged.
E) generally goofs-off.
Q5) The quality of collaboration across departments is known as
Q6) Compare and contrast authority, responsibility, accountability, and delegation.
Page 11
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Chapter 10: Managing Change and Innovation
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) Kyle is seeing, on a regular basis, a difference between current and expected performance levels. She should begin
A) to gather more data.
B) to implement change.
C) to perceive a need for change.
D) to change the reward system.
E) all of these.
Q2) The acceptance of mistakes, the freedom to discuss ideas, and the assignment of nonspecialists to problems are characteristics of creative organizations or departments.
A)True
B)False
Q3) Mergers/acquisitions, organizational decline, and conflict management are the three types of current problems that organizational development managers face.
A)True
B)False
Q4) ____________________ is the generation of novel ideas that might meet perceived needs or offer opportunities for the organization.
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Chapter 11: Managing Human Resources
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174 Verified Questions
174 Flashcards
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Sample Questions
Q1) Pizza Deluxe University is an in-house center and education facility that offers broad-based learning opportunities for employees. Pizza Deluxe University would be considered to be a(n)
A) assessment center.
B) on-the-job training center.
C) orientation center.
D) corporate university.
E) learning community.
Q2) An exit interview is an interview conducted with departing employees to determine the reasons for their termination.
A)True
B)False
Q3) In ____________________, an experienced employee is asked to take a new employee "under his or her wing" and show the newcomer how to perform job duties.
Q4) Hiring and keeping quality employees is one of the most urgent concerns for today's organizations.
A)True
B)False
Q5) Describe how to maintain an effective workforce.
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Chapter 12: Managing Diversity
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) An invisible barrier that separates women and minorities from advancement to important lateral movement within the organization defines the glass ceiling.
A)True
B)False
Q2) Discrimination is the tendency to view people who are different as being deficient.
A)True
B)False
Q3) According to MANAGER'S SHOPTALK in Chapter 12, Americans tend to be indecisive.
A)True
B)False
Q4) Traditional dimension of diversity can be acquired or changed throughout one's lifetime.
A)True
B)False
Q5) ____________________ is designed to make people aware of their own prejudices and stereotypes.
Q6) Briefly explain the concepts of a glass wall and a glass ceiling.
Q7) What is the difference between ethnocentrism and ethnorelativism?
Page 14
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Chapter 13: Dynamics of Behavior in Organizations
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) The process people use to make sense of the environment by selecting, organizing, and interpreting information from the environment is referred to as
Q2) An evaluation that predisposes a person to act in a certain way is called a(n)
A) attitude.
B) authoritarianism.
C) perception.
D) projection.
E) personality.
Q3) ____________________ is the degree to which a person is able to get along with others by being good-natured, cooperative, forgiving, understanding, and trusting.
Q4) Which of the following refers to the tendency to see one's own personal traits in other people?
A) Perceptual defense
B) Projection
C) Stereotyping
D) The halo effect
E) Figure-ground
Q5) Briefly describe the perception process.
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Chapter 14: Leadership
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159 Verified Questions
159 Flashcards
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Sample Questions
Q1) Rational persuasion is one interpersonal influence tactic available for leaders.
A)True
B)False
Q2) Research indicates that that people rate leaders as "more effective" when they are perceived to use one influence tactic.
A)True
B)False
Q3) The leader who builds an enduring great organization through a combination of personal humility and professional resolve is a ____ leader
A) Level 1
B) Level 2
C) Level 3
D) Level 4
E) Level 5
Q4) Charismatic leaders typically have a strong vision for the future and they can motivate others to help realize it.
A)True
B)False
Q5) Differentiate between a substitute and a neutralizer.
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Chapter 15: Motivating Employees
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177 Verified Questions
177 Flashcards
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Sample Questions
Q1) A high need for power often is associated with successful attainment of top levels in the organizational hierarchy.
A)True
B)False
Q2) ____________________ theory focuses on an individual's perceptions of how fairly he or she is treated relative to others.
Q3) Which of the following theories emphasize the needs that motivate people?
A) Process
B) Reinforcement
C) Content
D) Contingency
E) Situational
Q4) Motivation increases, according to the expectancy theory, when the worker believes that the successful performance will result by putting effort into a given task. This is called E-P expectancy.
A)True
B)False
Q5) ____________________ involves whether putting effort into a task will lead to high performance.
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Chapter 16: Managing Communication
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) Face-to-face discussion is the richest channel, in terms of channel richness.
A)True
B)False
Q2) ____________________ occurs when managers use evaluations and communication to help individuals and the organization learn and improve.
Q3) Communication is the process by which information is transmitted from the speaker to the listener.
A)True
B)False
Q4) ____________________ channels exist outside the formally authorized channels and do not adhere to the organization's hierarchy of authority.
Q5) Compared to men, women tend to
A) use verbal language to exhibit knowledge and skill.
B) stare and point more.
C) enjoy demonstrating their knowledge.
D) use their unique conversational style to show involvement.
E) value their position at center stage.
Q6) List the three formal communication channels found in organizations.
Q7) List the five types of upward communication.
Page 18
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Chapter 17: Leading Teams
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209 Verified Questions
209 Flashcards
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Sample Questions
Q1) As a general rule, large teams make need satisfaction for individuals more difficult.
A)True
B)False
Q2) When a team is in moderate competition with other teams, its cohesiveness decreases as it strives to win.
A)True
B)False
Q3) The ____________________ style to handle conflict involves a low degree of assertiveness and a low degree of cooperation.
Q4) Darren and his team have just finished Project A, and are preparing to disband. Darren and his team are in the ____ stage of team development.
A) forming
B) storming
C) norming
D) performing
E) adjourning
Q5) The process of using a third party to settle a dispute is known as
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Chapter 18: Managing Quality and Performance
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) All of the following are major perspectives of the Balanced Scorecard EXCEPT:
A) Competitors
B) Customers
C) Learning and growth
D) Financial
E) Internal business processes
Q2) A budgeting process in which middle and lower-level managers set departmental budget targets in accordance with overall company revenues and expenditures specified by top management is called ____________________ budgeting.
Q3) In a traditional ____________________ approach, budgeted amounts for the coming year are imposed on middle- and lower-level managers.
Q4) Frequently calculated ratios typically pertain to activity, passivity, and profitability.
A)True
B)False
Q5) The income statement shows revenues coming into the organization from all sources and subtracts all expenses.
A)True
B)False
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Page 20
Chapter 19: Managing the Value Chain, Information
Technology, and E-Business
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Which of the following is an interactive computer-based system that uses decision models and specialized databases to support organization decision makers?
A) Expert system
B) Office automation system
C) Decision support system
D) Transaction processing system
E) GIS
Q2) ____ is the field of management that specializes in the physical production of goods or services, according to your textbook.
A) Engineering management
B) Quantitative management
C) Operations management
D) Production management
E) Service management
Q3) ____________________ are unsummarized and unanalyzed facts and figures.
Q4) Data that are converted into meaningful and useful context for the receiver are called information.
A)True
B)False
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Chapter 20: Managing Small Business Start-Ups
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) According to a survey, majority of entrepreneurs work approximately 80 hours or more per week.
A)True
B)False
Q2) Immigrants are more likely to start small businesses than native-born Americans.
A)True
B)False
Q3) Which of the following are high-energy people who enjoy handling every detail of their own businesses?
A) Jugglers
B) Idealists
C) Sustainers
D) Optimizers
E) Hard workers
Q4) Which of the following is the type of business that most entrepreneurs start?
A) Retail
B) Manufacturing
C) Service
D) All of these
E) Retail and manufacturing only
Page 22
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