Enterprise Resource Planning
Pre-Test Questions
Course Introduction
Enterprise Resource Planning (ERP) introduces students to the integrated management of core business processes, often in real-time and mediated by software and technology. This course explores ERP systems role in streamlining operations, fostering information flow, and enhancing decision-making across various functional domains such as finance, human resources, supply chain management, and customer relations. Students will examine system architecture, implementation strategies, and the challenges surrounding ERP adoption, while also analyzing case studies that highlight best practices and common pitfalls. By the end of the course, learners will understand how ERP solutions drive organizational efficiency and support strategic objectives in modern enterprises.
Recommended Textbook
Concepts in Enterprise Resource Planning 4th Edition by Ellen Monk
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Page 2
Chapter 1: Business Functions and Business Processes
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Sample Questions
Q1) ____________________ programs are core software used by companies to coordinate information in every area of the business.
Answer: Enterprise Resource Planning ERP
Enterprise Resource Planning (ERP) ERP (Enterprise Resource Planning)
Q2) Successful business managers view their business operations from the perspective of a(n):
A)satisfied customer
B)positive cash flow
C)profitable sale
D)accurate sales forecast
Answer: A
Q3) The business process of Cash Flow Management is handled under the Accounting and Finance functional area of operation.
A)True
B)False
Answer: True
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Chapter 2: The Development of Enterprise Resource Planning Systems
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Sample Questions
Q1) An ERP module is a module that automates a specific business function. A)True
B)False Answer: False
Q2) Which of the following is a benefit to running an ERP system?
A)Global integration
B)Elimination of updating and repairing multiple systems
C)Capability to manage operations,not just monitor them
D)All of the above are benefits
Answer: D
Q3) Not every company is a good match with the constraints inherent in ERP.
A)True
B)False
Answer: True
Q4) An important consideration in minimizing the risk of fraud and abuse is defining limits on the dollar value of business transactions that certain employees can process. A)True
B)False
Answer: True
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Chapter 3: Marketing Information Systems and the Sales Order Process
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Sample Questions
Q1) In the accompanying diagram,"Taking an Order in SAP ERP," what is D?
Answer: Material and Order quantity: What the customer is ordering.
Q2) What are the three benefits of CRM?
Answer: Lower costs
Higher revenue
Improved strategy and performance measurement
Q3) The goal of ____________________ software is to provide a "single face to the customer."
Answer: customer relationship management CRM
customer relationship management (CRM) CRM (customer relationship management)
Q4) In the accompanying diagram,"Taking an Order in SAP ERP," what is B?
Answer: PO Number: The number assigned by the customer to this sales order.
Q5) Pricing can be set using condition techniques. A)True B)False
Answer: True
Q6) In the accompanying diagram,"Taking an Order in SAP ERP," what is A?
Answer: Sold-to party: where the customer's identification number is entered. Page 5
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Chapter 4: Production and Supply Chain Management Information Systems
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Sample Questions
Q1) SAP can provide sophisticated tools to support sales and operations planning.Is that all that is necessary for a company to be successful? Support your answer by discussing the departments of marketing and manufacturing.
Q2) Describe Fitter Snacker's inventory problems with regard to their production process.
Q3) The MRP process determines the schedule of finished goods production.
A)True
B)False
Q4) Demand Management is the process where sales forecasts are adjusted to incorporate the impact of marketing initiatives.
A)True
B)False
Q5) What is the maximum number of cases they can product in the month if they schedule workers for overtime on weekdays and Saturdays?
A)7,666
B)9,199
C)9,582
D)10,249
Q6) What are the three general approaches to production?
Page 7
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Chapter 5: Accounting in Erp Systems
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Sample Questions
Q1) Assume a company has many foreign-based subsidiaries.In what ways can ERP improve preparation of consolidated financial statements?
Q2) When finished goods are transferred from the assembly line to the warehouse,an employee in the warehouse records the transaction using a terminal or a barcode scanner.Which SAP ERP module records this change?
A)Materials Management
B)Asset Management
C)Sales and Distribution
D)Controlling
Q3) List ways in which an ERP system can prevent or minimize fraud in a company.
Q4) The key feature of any ERP system is the ability to drill down from a report to the source documents (transactions)that created it.
A)True
B)False
Q5) The U.S.Congress passed the Sarbanes-Oxley Act of 2002 in response to the fraud and abuse in the Enron collapse.
A)True
B)False
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Chapter 6: Human Resources Processes With Erp
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Sample Questions
Q1) Which functional part of the organization communicates changes in salaries,benefits,and policies to employees?
A)Sales and Marketing
B)Supply Chain Management
C)Accounting and Finance
D)Human Resources
Q2) The process of determining each employee's pay is called a ____.
A)payroll run
B)weekly round-up
C)cash-out
D)remunerations session
Q3) An outgrowth of the ____ is that companies must account for the expected costs that occur as a result of long-term incentives such as the exercising of stock options.
A)Income Statement
B)Balance Sheet
C)Consolidated statements
D)Sarbanes-Oxley Act
Q4) Outline the responsibilities of an HR department.
Q5) What is management by objectives (MBO)?
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Chapter 7: Process Modeling, process Improvement, and ERP Implementation
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Sample Questions
Q1) Software programs that automate the execution of business processes and address all aspects of the process are called ERP Wizards.
A)True
B)False
Q2) Which software programs automates the execution of business processes?
A)SAP Wizards
B)ASAP
C)Workflow tools
D)Swimlanes
Q3) A graphical representation of the movement or flow of concrete or abstract items is a spreadsheet.
A)True
B)False
Q4) An assessment of disparities between an organization's current situation and its long-term goals is known as a swimlane assessment.
A)True
B)False
Q5) Define organizational change management (OCM).
Q6) Why,and in what circumstances,are workflow tools useful?
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Chapter
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Sample Questions
Q1) Radio frequency identification device (RFID)tags can degrade in bad weather,and an employee must point an RFID reader directly at a RFID tag to read it.
A)True
B)False
Q2) What is the minimum acceptable rate of return on a project that a company will accept?
A)running rate
B)recount rate
C)hurdle rate
D)mortgage rate
E)None of the above
Q3) Software as a service (SaaS)is a software delivery model in which a software product is hosted by a company on its servers and is accessed by customers via a Web browser.
A)True
B)False
Q4) What is the advantage of the concept of enterprise service-oriented architecture (SOA)?
Q5) Explain the various features of SAP's NetWeaver.
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