Enterprise Information Systems
Chapter Exam Questions
Course Introduction
Enterprise Information Systems explores the strategic role of integrated software applications in supporting and enhancing organizational processes and decision-making. The course examines core concepts, architecture, and functionalities of systems such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Supply Chain Management (SCM). Students will analyze how these systems facilitate data flow, improve business efficiency, and support cross-functional collaboration within enterprises. Through case studies and hands-on projects, students gain practical experience in evaluating, implementing, and managing enterprise information systems to address current business challenges and opportunities.
Recommended Textbook
Experiencing MIS 4th Canadian Edition by David M. Kroenke
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Chapter 1: Information Systems and You
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Q1) Information systems are created to solve business needs.
A)True
B)False
Answer: True
Q2) What is the definition of MIS?
Answer: MIS is the development and use of information systems that help businesses achieve their goals and objectives. This definition has three key elements: development and use, information systems, and business goals and objectives.
Q3) The basic premise of Moore's Law is
A) IT makes people more efficient.
B) the density of transistors on a computer chip doubles roughly every 20 months.
C) people tend to want more information than they need.
D) IT makes people more productive.
E) computer memory is getting bigger.
Answer: B
Q4) The ________ sector revenues in Canada in 2011 were $67 billion.
Answer: ICT
Q5) Moore's Law has proved generally accurate for more than ________ years.
Answer: 50
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Chapter 2: Business Processes and Decision Making
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Q1) A ________ lists the items ordered and the quantity requested of each item.
Answer: purchase order
Q2) During intelligence gathering, the decision makers determine what is to be decided, what the criteria for the decision will be, and what data are available.
A)True
B)False
Answer: True
Q3) While weather is an unstructured phenomenon, weather forecasting is an example of structured decision making.
A)True
B)False
Answer: True
Q4) From a business process viewpoint, a warehouse that stores inventory would be a(n) ________.
Answer: facility
Q5) A customer acts as a(n) ________ in the inventory management process.
Answer: resource
Q6) Data becomes information when it has a(n) ________.
Answer: context
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Chapter 3: Application Extension-Introduction to Business
Process Modeling With Microsoft Visio
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Sample Questions
Q1) Applications that support the development of business process models are referred to as
A) modelling tools.
B) worksheets.
C) information systems.
D) graphics programs.
E) props.
Answer: A
Q2) Which process modelling application is used the most?
A) Rational Rose
B) Together
C) MS Visio
D) Oracle Developer
E) ARIS Express
Answer: C
Q3) In DFDs, the ________ symbolizes a place where data is either stored or retrieved.
Answer: data store
Q4) ________ reveals increasing amounts of detail.
Answer: Levelling
Page 5
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Chapter 4: Productivity, Innovation, and Strategy
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Sample Questions
Q1) An organization responds to the structure of its industry by choosing a competitive strategy.
A)True
B)False
Q2) Accounting functions such as accounts receivables would be an example of a supporting activity in Porter's value chain model.
A)True
B)False
Q3) Describe the ways in which companies gain a competitive advantage over other companies seeking the same customers.
Q4) A strategic ________ with other organizations can be used to establish standards, reduce purchasing costs, and jointly promote products.
Q5) If Goodyear Tires buys a rubber plantation, this is an example of A) departmental integration.
B) quality controls.
C) backward integration.
D) value chain management.
E) reducing complexity.
Q6) Companies want to create ________ in order to lock in their customers.
Page 6
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Chapter 5: Application Extension-Introduction to Microsoft
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Q1) "2B" would be a cell reference.
A)True
B)False
Q2) A cell is identified by using a
A) column number and a row number.
B) column letter and a row number.
C) position number.
D) column letter and a row letter.
E) column number and a row letter.
Q3) Describe how you would enter a new formula that adds the value of two cells into an Excel spreadsheet.
Q4) If you key in January and February in cells C1 and C2 and then select both cells and drag down, Excel will fill in with March, April, May and so on.
A)True
B)False
Q5) When you build a formula, it must begin with an "=." A)True
B)False
Q6) A formula always begins with a(n) ________ sign.
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Chapter 6: Hardware and Software
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Q1) Vendors issue ________ to fix security holes in their programs.
Q2) Servers use software to
A) create a private network of computers at a school or company.
B) share operating systems among a number of computers.
C) coordinate all the activities in a large collection of computers.
D) allow multiple operating systems to operate on a single computer.
E) divide and apportion pieces of a program among several computers to solve a single problem.
Q3) What are the differences between volatile and nonvolatile memory? Give an example of each. Why is this important to know in business?
Q4) Instructions move from main memory into the CPU via the (a)
A) network card.
B) memory chip.
C) operating system.
D) data channel.
E) cache.
Q5) A zettabyte is larger than a kilobyte.
A)True
B)False
Q6) Why is cloud computing theoretically more efficient than traditional computing?
Page 8
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Chapter 7: Database and Content Management
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Q1) Content management is indexing the right information, processing, sorting it, and then
A) getting it printed when needed.
B) hiring good programmers.
C) editing right employee input.
D) making it available in the right format at the right time.
E) giving it to employees with "strong" passwords.
Q2) Bytes are grouped into columns or ________.
Q3) A database application is a collection of programs, forms, reports, and A) queries.
B) tables.
C) metadata.
D) keys.
E) printers.
Q4) Content is closely related to A) intellectual property.
B) words.
C) software.
D) property in the broadest sense.
E) organized materials.
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Chapter 8: Extension-Using Microsoft Access 2013
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Q1) Access displays the ________of a field as help text on forms.
A) description
B) data type
C) name
D) colour
E) attribute
Q2) When defining a relationship between two tables in Access, it is important to be sure to drag the correct ________ in the right direction and lay it on the other table.
A) relationship
B) attribute
C) window
D) key
E) table
Q3) A data entry form in Access can be created using the Form tool in the Create tab ribbon.
A)True
B)False
Q4) To run a ________ click on the red exclamation point labelled Run.
Q5) Forms allow a user to view and maintain the ________ in a database.
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Chapter 9: Extension-Database Design
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Q1) The user's review of the data model is
A) done after the database is programmed
B) treated as a casual process
C) not necessary
D) not usually done
E) crucial
Q2) Understanding how to interpret E-R diagrams will help you interpret ________ with a bit of study.
A) flow diagrams
B) relational models
C) UML models
D) O-O models
E) workflow models
Q3) ________ is the process of converting poorly structured tables into two or more well-structured tables.
A) Sharing
B) Reengineering
C) Normalization
D) Decentralization
E) Redesigning
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Chapter 10: Networks and Collaboration
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Sample Questions
Q1) DSL lines that have different upload and download speeds are called?
A) Analog connection lines
B) Asymmetric digital subscriber lines
C) Sympathetic ratio lines
D) Canop digiframs
E) Universal differentials
Q2) A WAN alternative that uses the internet or a private internet to create the appearance of private point-to-point connections is called a(n) ________.
Q3) In order for a printer or a laptop to connect to a wireless LAN, it must have a A) PPP.
B) NIC.
C) WNIC.
D) browser.
E) switch.
Q4) One of the four critical factors in the effectiveness of collaboration is ________ management.
Q5) Communication skills and culture are critical factors in collaboration efforts. A)True
B)False
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Chapter 11: Competitive Advantage and Business Processes
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Q1) EAI leaves the functional systems and databases basically intact.
A)True
B)False
Q2) Business process management is all about
A) CRM.
B) installing SAP R/3 to gain industry standard processes.
C) shortening your supply chain.
D) accomplishing the same activities with less resource cost.
E) becoming a cost leader under Porter's models.
Q3) Companies selling to other companies or to government need to fully
A) integrate CRM and SRM systems.
B) reach a wider audience.
C) integrate ERP systems into their business models.
D) become electronic exchanges.
E) incorporate non-merchant ecommerce.
Q4) Isolated systems can lead to inefficiency and higher organizational costs.
A)True
B)False
Q5) To compete internationally, organizations must eventually achieve the efficiencies of cross-functional, ________ systems.
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Chapter 12: Decision Making and Business Intelligence
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Sample Questions
Q1) Neural networks are a supervised data-mining technique.
A)True
B)False
Q2) There are two general categories of data-mining techniques; supervised and ________.
Q3) Operational data may not be suitable for more sophisticated analyses. What are the problems with operational data? What is a data warehouse and how is it designed to go beyond these issues?
Q4) The total amount of data generated by 2020 is estimated to be
A) 400 petabytes.
B) 44 zettabytes.
C) 44 petabytes.
D) 4.4 exabytes.
E) 0.44 yottabytes.
Q5) OLAP provides the ability to sum, count, average, and perform other simple arithmetic operations on groups of data.
A)True
B)False
Q6) ________ refers to the relative level of detail that data represents.
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Q7) ________ analysis measures the impact of a set of variables on another variable.
Chapter 13: E-commerce, Social Networking, and Web 20
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Q1) When it comes to social networks, if a company hires salespeople, has a strong customer support system, and engages in public relations, the company is building A) a strong brand.
B) word of mouth.
C) social capital.
D) sales leads.
E) customer loyalty.
Q2) By using Track My Pizza, Domino's has had a(n) ________ increase in online orders.
A) 18 percent
B) $2.00
C) 36 percent
D) 100 percent
E) 200 percent
Q3) ________ is the elimination of intermediaries between vendors and buyers.
Q4) A manufacturer that sells office goods hardware to city hall over the internet is engaging in B2G commerce.
A)True
B)False
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Chapter 14: Acquiring Information Systems Through Projects
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Q1) SDLC is described as a waterfall method, which makes the whole process relatively easy to go back and change a phase once you have begun the next phase.
A)True
B)False
Q2) What is an IT project?
Q3) ________ and business analysts are active throughout the systems development process and play a key role in moving the project through the systems development process.
A) Systems analysts
B) Programmers
C) Developers
D) CIO
E) Mangers
Q4) Determining the network and operating systems that need to be used would be part of the ________ phase of the SDLC.
Q5) ________ consists of constructing the test plan with the advice and assistance of users.
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Q6) ________ is the first phase of the SDLC approach.
Q7) The most common method for acquiring software applications is ________.
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Chapter 15: Application Extension-Introduction to Microsoft Project
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Q1) The resource usage view shows how active each of your ________ will be over the course of the project.
Q2) Why is MS Project considered a full-service product?
Q3) MS Project is a sophisticated relational ________ that stores information about tasks, resources, schedules, baselines, and budgets.
Q4) Subtasks are created and undone using the ________ keys.
A) ctrl
B) arrow
C) alt
D) tab
E) shift
Q5) A predecessor is a
A) task that must happen at the same time as another task.
B) resource that must be used before another resource.
C) task that must happen before another task.
D) task that must happen after another task.
E) view in MS Project.
Q6) MS Project is a full-service project management process software.
A)True
B)False
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Chapter 16: Structure, Governance, and Ethics
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Q1) A firm that matches its organizational objectives with its IT architecture is said to be in ________.
Q2) The SOX Act and Bill 198 both require management to create ________ sufficient to produce reliable financial statements and to protect an organization's assets.
Q3) If all computers sold in the United States were ENERGY STAR rated, the energy savings per year would be
A) equivalent to 4 million vehicles.
B) $3 billion.
C) $5 billion.
D) equivalent to 3.5 million houses.
E) $2 billion.
Q4) What are the three factors that make up the triple bottom line?
Q5) A model such as Porter's five forces can help to determine the ________ for an organization.
Q6) ________ is a plan for all the computers, systems, and information management in a firm.
Q7) What does the task of aligning business objectives with information systems entail?
Q8) The ________ framework is one of the most popular IT architecture frameworks.
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Chapter 12: Managing Information Security and Privacy
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Q1) If you ever receive notification that your password has been reset when you did not request a reset, immediately contact your IS department.
A)True
B)False
Q2) Security policy establishment is the responsibility of
A) middle managers.
B) the CEO.
C) corporate lawyers.
D) senior management.
E) the IT department.
Q3) Biometric authentication has been around for some time, and because of weaknesses is not likely to see much usage in the future.
A)True
B)False
Q4) Some new operating systems offer a feature called ________, which remembers your data once you enter it the first time and authenticates you to other machines in the network.
Q5) A(n) ________ has a microchip, which is loaded with authenticating data.
Q6) Phishing is usually initiated via a(n) ________.
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