Effective Communication Skills Exam Preparation Guide
Course Introduction
Effective Communication Skills focuses on developing students ability to convey information clearly and efficiently in a variety of professional and interpersonal contexts. The course covers essential topics such as verbal and nonverbal communication, active listening, effective presentation techniques, intercultural communication, and conflict resolution strategies. Through practical exercises, group discussions, and real-world simulations, students will learn to tailor their messages for different audiences, overcome communication barriers, and enhance their persuasive and collaborative capabilities. By the end of the course, students will be equipped with the skills necessary to communicate confidently and effectively in both personal and professional settings.
Recommended Textbook
Communicating as Professionals 3rd Edition by Myra Gurney
Available Study Resources on Quizplus
13 Chapters
259 Verified Questions
259 Flashcards
Source URL: https://quizplus.com/study-set/229 Page 2
Chapter 1: Communication Theory and Professional Practice
Available Study Resources on Quizplus for this Chatper
19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/3478
Sample Questions
Q1) Communication as transmission means that:
A) messages change according to time and place.
B) the intention of the sender ensures the success of the communication.
C) the sender encodes the message and the receiver decodes it.
D) communication can only be one-way.
E) the message must be in writing.
Answer: C
Q2) Symbolic interactionists see communication as:
A) a socially constructed mechanism.
B) a deep inner model of conversation with the self.
C) a transactional model of communication.
D) a game; a piece of theatre.
E) a set of meanings imposed by the rules of society.
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Language and Communication Practice
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3479
Sample Questions
Q1) By 'rules of the language game', we mean which three of the following?
A) Using correct grammar in formal reports.
B) Understanding words used by people who lecture to us.
C) Being competent at word puzzles.
D) Having fun with word games.
E) Pronouncing words properly.
Answer: A,B,E
Q2) Which of the following sentences is gender-inclusive?
A) Every solicitor in this city should sit for her bar examination.
B) Men have taken 50,000 years to invent the wheel.
C) The top athlete needs his training to be tough; otherwise he can't expect to qualify for the Olympics.
D) Our volunteer firefighters perform a great service; I congratulate every man and woman in the team for their work this season.
E) From cavemen to footballers, sporting teams have always depended on luck and the environment.
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
4
Chapter 3: Non-Verbal Communication: Meanings Without
Words
Available Study Resources on Quizplus for this Chatper
19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/3480
Sample Questions
Q1) Which of the following is an example of paralanguage?
A) Pointing at the desk.
B) Moving chairs in a room to increase chances of useful communication.
C) Saying one word in a sentence louder than others.
D) Patting a friend on the back when he does a good job.
E) Speaking in a foreign language.
Answer: C
Q2) A person's facial expressions:
A) play a reduced role when one experiences an emotional reaction.
B) are easiest to read when they give no cues to one's thoughts.
C) are likely to reveal one's thoughts or feelings.
D) are not related to the intensity of one's ideas and feelings.
E) are easy to mask.
Answer: C
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Intercultural Communication
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3481
Sample Questions
Q1) Humour conducted in computer-meditated contexts is:
A) always welcome when communicating with someone from China, especially if it involves making fun of one's colleagues and superiors.
B) always welcome when communicating with someone from Mexico, especially if it involves making jokes about one's family.
C) always a risky idea, especially if it is a professional context.
D) always welcome when communicating with someone from Australia, except if the situation is tense.
E) always welcome when communicating with someone from Denmark, except if the humour is sarcastic in tone.
Q2) Hofstede's power distance is:
A) related to the distance at which people stand together.
B) a measure of how powerful a manager is.
C) related to strength of character or willpower.
D) a measure of status or power differences between two managers.
E) a measure of the strength of a manager's verbal style.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Mediated Communication
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3482
Sample Questions
Q1) What is a blog?
A) A newsgroup.
B) A new chat program.
C) A diverse set of online writing and/or commentary.
D) Short for blogger, or 'computer geek'.
E) A new Web browser.
Q2) Blended learning is:
A) A blend of traditional and computer-based teaching techniques and tools.
B) Another term for e-learning.
C) Classrooms where the students are from a blend of different ages and cultures.
D) An integrated set of computer-mediated activities.
E) A theory of learning whereby activities are blended with theory to ensure optimal student outcomes.
Q3) YouTube is an example of:
A) a social medium.
B) an interactive medium.
C) a non-interactive medium.
D) a videoconferencing medium.
E) a traditional medium.
To view all questions and flashcards with answers, click on the resource link above.
Page 7
Chapter 6: Professional Communication Research
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3483
Sample Questions
Q1) The citation Smith, T(1982).The Research Craft.New York: Harcourt, is an example of which referencing style?
A) MLa.
B) APA.
C) Harvard.
D) Chicago.
E) Australian government.
Q2) The best research Web search engine is:
A) Google
B) Yahoo
C) Sensis
D) Expanded ASAP
E) ABI/INFORM
Q3) Online ethics is a problematic area because:
A) not many people understand the internet.
B) internet sampling is not representative of the population.
C) online identity and attitudes are very different to real-life ones.
D) internet samples are too small.
E) ethics do not apply when people are online.
To view all questions and flashcards with answers, click on the resource link above.
Page 8
Chapter 7: Concepts and Applications in Interpersonal Communication
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3484
Sample Questions
Q1) Which of the following is NOT a way of improving interpersonal communication competence?
A) Dressing appropriately.
B) Good personal grooming.
C) Use of presentation tools.
D) Driving an impressive car.
E) Being punctual.
Q2) Bill receives a compliment from his supervisor Jo.Which of the following would be considered an assertive response by Bill to the compliment?
A) 'Oh, it's nothing.'
B) 'Whatever!'
C) 'Thanks, Jo.'
D) 'Leave me alone.'
E) 'Well, I am the best employee this firm will ever have. '
Q3) What percentage of messages is claimed to be ignored, misheard or forgotten?
A) 25%
B) 50%
C) 70%
D) 75%
E) 80%
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Communicating in Groups and Teams To
Achieve Professional Goals
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3485
Sample Questions
Q1) Which of the following is not a symptom of groupthink?
A) Not expressing true feelings.
B) Rationalising poor decisions.
C) Sharing stereotypes which guide decision-making.
D) The use of outside experts.
E) Exercising direct pressure on dissenters.
Q2) Which of the following statements best describes the nature of self-directed teams?
A) Self-directed teams are responsible for part of the process of production or service they provide.
B) Self-directed teams must be able to turn to a leader to implement effective communication.
C) Self-directed teams must be able to report clearly their decisions to a manager for approval.
D) Self-directed teams must be able to make decisions for a wide range of activities, from purchasing materials to recruitment and product development.
E) Self-directed teams must be able to hire and fire the members.
To view all questions and flashcards with answers, click on the resource link above.
10
Chapter 9: Interviewing and Negotiating
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3486
Sample Questions
Q1) What does a 'mirror question' allow a job applicant to do?
A) Allows the applicant to agree with or deny the validity of the statement it contains, and if necessary correct wrong impressions before the interview proceeds.
B) Allows the applicant to convey their understanding.
C) Allows the applicant to show their ability to think laterally.
D) Allows the applicant to answer 'yes' or no'.
E) Allows the applicant to elaborate.
Q2) Which of the following is an example of a performance appraisal interview?
A) The office manager is interviewed by the CEO about her performance during the year.
B) The HR manager discusses new methods of security in the building with the security officer.
C) Applicants are briefed on the duties of a position advertised in the local press.
D) The door-to-door salesman with his stock of cookbooks for sale calls on each of the residents.
E) A manager letting staff know that there will be an increase in staff wages due to improved company performance.
To view all questions and flashcards with answers, click on the resource link above.
11
Chapter 10: Oral Reports and Presentations
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3487
Sample Questions
Q1) Which of the following would not help a speaker overcome speech fright?
A) Using notes.
B) Using controlled movements.
C) Being well-prepared and practiced.
D) Using visual aids.
E) Shallow breathing.
Q2) In the introduction to a talk, which three of the following are necessary?
A) Focusing the audience's attention on your message.
B) Establishing your credibility.
C) Showing how the topic is important to them, not just to you.
D) Giving a summary of all the points you intend to make.
E) Keeping the audience guessing about the main theme of your talk until near the end, then springing it upon them.
Q3) Telling a humorous story as part of the introduction is valuable to the speaker if:
A) it provides a contrast to an otherwise boring talk.
B) it is really funny.
C) it relates to the content of the speech.
D) it is memorable.
E) it is clean.
To view all questions and flashcards with answers, click on the resource link above.
Page 12
Chapter 11: Writing Professionally: Process and Style
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3488
Sample Questions
Q1) Readers interpret documents in light of their own knowledge.Which of the following is an example of this?
A) David has read several articles about railway systems before .
B) David prefers to skim headings for critical information.
C) David needs to access critical information about railway systems.
D) David would like to see diagrams, as well as written text, about railway systems.
E) David prefers bullet points in documents.
Q2) By clear writing, we mean:
A) writing that is simple, familiar and 'visible'.
B) writing that attains the writer's highest intellectual level.
C) writing that describes everything in detail.
D) writing that helps readers expand their vocabularies.
E) writing that is supported with graphics.
Q3) Which of the following is the main reason that a writer would use a thesaurus?
A) The writer cannot find his/her dictionary.
B) To discover the meaning of a word.
C) To discover the origin and history of the word.
D) To find an exact word to best describe an idea.
E) To translate a word into another language.
To view all questions and flashcards with answers, click on the resource link above.
Page 13
Chapter 12: Writing for the Workplace: Content and Genre
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3489
Sample Questions
Q1) Which of the following is true about how reports are read?
A) People generally ignore headings when looking for information in a report.
B) Conclusions and recommendations of a report are for interest only, not to be implemented.
C) Senior executives may only read the executive summary.
D) No-one reads appendices: they are just there to safeguard the writer.
E) People only read reports because of necessity, never out of interest.
Q2) If you want to compare a number of sets of data, your best choice would probably be:
A) a line or scatter graph.
B) a column or bar chart.
C) a pie or circle chart.
D) a flow chart.
E) a photograph.
Q3) Which of the following statements is true about workplace manuals?
A) Computer manuals are the least common manual in the workplace.
B) Manuals are meant to be read cover to cover.
C) People prefer to read manuals than work things out for themselves.
D) People only read manuals before they use equipment.
E) Manuals help people understand a proper and efficient way to work.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Academic Writing
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3490
Sample Questions
Q1) The best definition for 'prove' is:
A) to confirm or verify by logical reasoning and evidence.
B) to show a variety of definitions about a topic.
C) demonstrate differences between two or more objects, systems, ideas or arguments.
D) make judgements, both favourable and/or unfavourable, using fair argument and Balanced evidence.
E) express your view or interpretation of a statement contained in the question.
Q2) Which of the following would be included in a master reading list for an essay?
A) The books and documents you have referred to in the essay.
B) A list of books and documents you were meaning to read, but didn't get around to.
C) A list of books and documents that the reader of your essay might be interested in.
D) All the books and other documents you read, even if you don't refer to them in the essay.
E) All the books and other documents you have ever read.
To view all questions and flashcards with answers, click on the resource link above. Page 15