Effective Communication in Organizations Question
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Course Introduction
Effective Communication in Organizations explores the principles and practices that underpin successful communication within professional settings. The course examines various communication models, strategies for overcoming barriers, and techniques for tailoring messages to diverse audiences. Students will learn how to communicate effectively in both oral and written formats, navigate intercultural and organizational contexts, facilitate meetings, manage conflict, and leverage digital communication tools. Through case studies, role-plays, and group projects, participants will develop the skills necessary to foster collaboration, enhance team dynamics, and drive organizational success.
Recommended Textbook
Excellence in Business Communication 5th Canadian Edition by John V. Thill
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16 Chapters
1500 Verified Questions
1500 Flashcards
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Page 2
Chapter 1: Achieving Success Through Effective Business
Communication
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/59166
Sample Questions
Q1) It is best to react emotionally when you receive constructive feedback. A)True
B)False
Answer: False
Q2) Sending more messages is usually better than not sending enough.
A)True
B)False
Answer: False
Q3) Multitasking _____________
A)creates communication distractions.
B)is an effective way to increase productivity.
C)does not adversely affect the communication process.
D)is not a common habit among workers.
Answer: A
Q4) An example of downward communication flow is ___________
A)a junior staff person giving information to a staff supervisor.
B)a sales manager giving instructions to a salesperson.
C)an email message about sick leave sent from one staff secretary to another.
D)a company briefing held on the organization's top floor.
Answer: B
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Chapter 2: Communicating in Teams and Mastering
Listening and Nonverbal Communication Skills
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) The goal of critical listening is to evaluate the message at several levels.
Answer: critical
Q2) Group members who try to help people work well together are able to fill a
A)team-maintenance role.
B)task-facilitating role.
C)self-oriented role.
D)coordinating role.
Answer: A
Q3) Describe at least three common types of teams companies often create.
Answer: Teams can be formal or informal,depending on whether they are part of the organization's structure.(1)Cross-functional teams bring together people from different areas of the organization to combine their talents on some project.(2)Quality assurance teams ensure products and services meet prescribed practices.(3)Task forces are informal teams that assemble to resolve specific issues and disband once their goal has been accomplished.(4)Committees are formal teams that usually have a long lifespan and can become a part of the permanent part of the organizational structure.
Q4) A lack of trust is cited as the most common reason for the failure of teams.
Answer: norms
Page 4
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Chapter 3: Communicating Interculturally
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Sample Questions
Q1) To learn as much as you can about a culture ____________
A)learn the language.
B)talk to people to find out what they think of different cultures.
C)do volunteer work that gives you experience with people from other cultures.
D)watch foreign television programs.
Answer: C
Q2) When communicating across cultures,keep your messages ethical by applying four basic principles: Send and receive messages without judgment,show respect for cultural differences,_________________
A)seek social differences,and seek mutual ground.
B)be honest,and identify roles and status.
C)seek social differences,and be honest.
D)seek mutual ground,and be honest.
Answer: D
Q3) Because Canada and Germany have such high-context cultures,they rely heavily on verbal communication and less on implied meaning.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Planning Business Messages
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) Major supporting points clarify your main idea.
A)True
B)False
Q2) In the direct approach to organizing a message,the main idea comes first,followed by the evidence.
Q3) Describe at least three of the tasks involved in developing an audience profile.
Q4) The direct approach is used for short messages,such as memos and letters;the indirect approach is used for long messages,such as reports and proposals.
A)True
B)False
Q5) Describe three ways in which businesses are using electronic versions of visual media.
Q6) If audience members share your general background,they'll probably understand your material without difficulty.
A)True
B)False
Q7) The most straightforward business messages are routine and positive ones.
A)True
B)False
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Chapter 5: Writing Business Messages
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Sample Questions
Q1) Bias-free language avoids words or phrases that unfairly and even unethically categorize or stigmatize people in ways related to gender,race,ethnicity,age,or disability.
Q2) In business communication you must be careful to use words that are low in connotative meaning.
A)True
B)False
Q3) When you are criticizing or correcting,it is best to ______________
A)focus on what the person can do to improve.
B)emphasize a person's mistakes so that he or she will not make the same mistakes again.
C)be blunt and call attention to the person's failures or shortcomings.
D)make the person an example for everyone else to learn from.
Q4) Short sentences are best for ______________
A)emphasizing important information.
B)grouping or combining ideas.
C)showing relationships among ideas.
D)summarizing or previewing information.
Q5) Most paragraphs consist of a(n)topic sentence,support sentences,and transitional elements.
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Chapter 6: Completing Business Messages
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Sample Questions
Q1) Starting a sentence with "It" or "There" is _____________
A)using an indefinite pronoun starter.
B)perfectly acceptable,and you need not try to rewrite the sentence.
C)a sign of the active voice being used.
D)using a prepositional phrase to begin a sentence.
Q2) When it comes to proofreading your documents _____________
A)use a methodical approach to help you find errors.
B)it's okay to let a few mechanical errors slip through,since the content is what counts.
C)you should focus primarily on grammar and spelling;it's too late to do anything about the design or format.
D)it's OK to review quickly if you have done a thorough job editing.
Q3) Revising simple and informal messages,such as IM's and Text Messages,can take as long as more formal messages.
A)True B)False
Q4) Typefaces have personality,and a sans serif typeface is friendly. A)True B)False
Q5) Serif typefaces have small crosslines at the ends of each letter stroke.
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Chapter 7: Crafting Messages for Electronic Media
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Sample Questions
Q1) In business contexts,what are the primary benefits and disadvantages of instant messaging?
Q2) In email today,"bcc" means "blind courtesy copy" and the great accessibility feature of this is that a blind recipient who receives this special coded copy will automatically have the email read back to them on their computers.
A)True
B)False
Q3) When using social media for comments and critiques [one of nine 'compositional modes'] it is best to clearly and simply explain your point - which requires large chunks of information because of the many kinds of people,with different reading levels,having access to this kind of information.
A)True
B)False
Q4) To engage your audience's attention in your email,you should make it stand out by using different font styles,different font colours,and different colours of background.
A)True
B)False
Q5) In an email message,"cc" refers to courtesy copy.
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Chapter 8: Writing Routine and Positive Messages
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Sample Questions
Q1) Because many requests are similar,companies usually develop form letters to respond to these repetitive queries.
Q2) News releases are usually prepared by specially trained writers in the public relations department.
A)True
B)False
Q3) In situations when your company was at fault,it is always best to be honest and tell the complainant the name of the person in your company who is to blame.Customers are always happy to know who specifically is to blame and always appreciate honesty.
A)True
B)False
Q4) Because a letter telling someone that he or she got the job is a legal document,you need to make sure that all statements in the letter are accurate.
A)True
B)False
Q5) Why are appreciation messages important? What should they include?
Q6) List the three major categories of common routine requests.
Q7) List at least three guidelines to follow when writing condolence messages.
Page 10
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Chapter 9: Writing Negative Messages
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Sample Questions
Q1) A direct approach starts with the bad news and then ends immediately with a positive close because this two-step approach has been proven to be successfulespecially in discouraging questions and ongoing dialogue with the recipients of the message.
A)True
B)False
Q2) List three techniques for de-emphasizing bad news.
Q3) One of the main purposes of giving performance reviews is to improve employee performance by emphasizing and clarifying job requirements.
A)True
B)False
Q4) When refusing routine requests,it's a good idea to offer alternative ideas if you can.
A)True
B)False
Q5) Always use the direct approach when denying a request for information. A)True
B)False
Q6) What are three things you should do when terminating employment?
Q7) When you want to discourage a response from your reader,use the direct approach.
Page 11
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Chapter 10: Writing Persuasive Messages
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Sample Questions
Q1) If a persuasive message is aligned with the recipient's already existing motivations,the persuasive message will be more effective.
A)True
B)False
Q2) When you are able to show others how their decision will benefit your interests you will more easily convince them that this will benefit their interests.
A)True
B)False
Q3) Describe two legal aspects of marketing and sales communication a writer should pay close attention to.
Q4) One way to help build credibility with your audience is to _____________
A)come right out and state that you are trustworthy.
B)let them know that you're not rigid about what you have to say.
C)establish common ground with them.
D)point out ways in which your knowledge is superior to that of your audience members.
Q5) Explain how to balance emotional appeals and logical appeals to persuade an audience.
Q6) Deduction is reasoning from a generalization to a specific conclusion.
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Chapter 11: Planning Reports and Proposals
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Sample Questions
Q1) A survey is considered valid if it measures what it is intended to measure.
A)True
B)False
Q2) List the three most common strategies for structuring analytical reports.
Q3) A guideline to help you obtain valid and reliable survey results is
A)to not expect people to give you more than 10 or 15 minutes of their time.
B)to give people plenty of time to research their answers.
C)to ask all open ended questions because people like to talk about things they know.
D)to ask people about specific dates in the past.
Q4) Monitor/control reports include ________________
A)policies and procedures.
B)plans,operating reports,and personal activity reports.
C)solicited and unsolicited sales proposals.
D)research,justification,and troubleshooting reports.
Q5) Explain the three basic categories of analytical business reports and provide at least one example of each type.
Q6) List four questions you should ask yourself when you are trying to verify the quality of the sources you use.
Page 13
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Chapter 12: Writing Reports and Proposals
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Sample Questions
Q1) List and explain the function of five important technology tools for developing effective reports and proposals.
Q2) Audiences assume that the most important points will receive the most visual emphasis.
A)True
B)False
Q3) If you find relevant information that does not support your line of reasoning,should you still include it in your report? Why or why not?
Q4) You can quickly convert reports and proposals to PDF (portable document format)files that are easy and safe to share electronically.
Q5) A bar chart would be particularly useful for ______________
A)summarizing the salaries of presidents at 20 corporations from 1987 to 1990.
B)comparing market shares of three breakfast cereals from 1987 to 1990.
C)showing the stages in production of a jet engine.
D)depicting the proportion of advertising dollars spent on various major media.
Q6) In a formal proposal,where does the Work Plan section normally appear and what information does it contain? Can it be changed later?
Q7) The best way of showing the composition (parts)of a whole is a(n)pie chart.
Page 14
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Chapter 13: Completing Reports and Proposals
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Sample Questions
Q1) A report title always starts with "A Study of" or "A Report on."
A)True
B)False
Q2) The close portion of a formal proposal ___________________
A)includes a copy of the RFP.
B)states when the work will begin and end.
C)urges the reader to act.
D)adds that little bit extra.
Q3) The most common items to include in an appendix are the bibliography and the index.
A)True
B)False
Q4) What is an RFP,and why is important when writing proposals?
Q5) Proofreading the textual part of your report is
A)more important than proofreading other types of documents because reports usually have more typographical errors.
B)usually quick because the visual aids in reports don't usually need proofing.
C)essentially the same as proofreading any business message.
D)is not necessary because word-processors catch grammar and spelling errors.
Q6) A(n)bibliography is a list of sources consulted when preparing a report.
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Chapter 14: Designing and Delivering Oral and Online Presentations
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89 Verified Questions
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Sample Questions
Q1) To arouse interest at the start of a speech it's important to
A)always start things off with a joke.
B)do something dramatic.
C)tease the audience by not mentioning specifically what you'll be talking about.
D)give the audience a reason to care and believe their time spent is worthwhile.
Q2) The three-step oral presentation process is just like the three-step writing process.
A)True
B)False
Q3) The easiest and most effective delivery mode for most speakers is
A)presenting in an online meeting.
B)speaking from notes with an outline.
C)Imaking mpromptu speeches.
D)using someone else's slides.
Q4) List and briefly explain five strategies for holding your audience's attention.
Q5) Longer presentations are organized like reports.
Page 16
Q6) List two goals to achieve in the body of a business presentation.
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Chapter 15: Building Careers and Writing Résumés
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Sample Questions
Q1) Do not include on your résumé items that could encourage discrimination,such as
A)race.
B)hobbies.
C)marital status.
D)military service.
Q2) Canadian and U.S.firms refuse to move jobs to cheaper labour markets and only recruit locally.
A)True
B)False
Q3) If you plan to include a career objective or summary of qualifications in your résumé,you make it as vague as possible to keep from limiting your prospects.
A)True
B)False
Q4) The introductory statement of a résumé can include highlights your strongest points in a brief summary of qualifications.
Q5) List at least seven of the 10 most common mistakes recruiters see on résumés.
Q6) The most traditional way to organize a résumé is chronologically .
Q7) What is an e-portfolio,and how do you use it during the job search?
Page 17
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Chapter 16: Applying and Interviewing for Employment
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Sample Questions
Q1) It's important to greet the interviewer by name,with a smile and using direct eye contact.
A)True
B)False
Q2) Inquiries about an applicant's religious affiliation,national origin,marital status,and so on are considered to be discriminatory interview questions.
Q3) When it comes to discussing salary you should __________________
A)let the interviewer raise the topic first.
B)tell the interviewer how much you expect.
C)negotiate a higher salary if you are not satisfied with the offer and are in a good bargaining position.
D)mention that your salary is not negotiable.
Q4) Solicited and unsolicited application letters are similar in ________________. A)length.
B)the way qualifications are presented.
C)the use of the AIDA model.
D)the way the letter closes.
Q5) When resigning from your current job,it is a courtesy to give two weeks notice.
Q6) List at least five items you should take to every interview.
Page 18
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