Corporate Social Responsibility
Textbook Exam Questions
Course Introduction
Corporate Social Responsibility (CSR) explores the ethical and strategic roles that businesses play in society, emphasizing the importance of integrating social and environmental considerations into business decision-making. This course examines the principles, frameworks, and best practices that guide companies in balancing profitability with positive societal impact. Students will analyze case studies related to global CSR issues including ethical sourcing, community engagement, environmental stewardship, and stakeholder communication while developing skills to critically assess and design effective CSR strategies that align with organizational goals and contribute to sustainable development.
Recommended Textbook
Business Ethics How to Design and Manage Ethical Organizations 1st Edition by Denis Collins
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Page 2
Chapter 1: Unethical Behaviors in Organizations and Human
Nature
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Sample Questions
Q1) Which of the following is not one of Kidder's ethical dilemmas based on competing values?
A) short term versus long term
B) truth versus loyalty
C) morality versus ambiguity
D) individual versus community
E) justice versus mercy
Answer: C
Q2) Provide at least four examples of competitive advantages of ethical organizations. Answer: May include enhanced financial performance,higher levels of employee motivation and productivity,increased consumer satisfaction and loyalty,opportunities with high-quality suppliers,higher levels of investor satisfaction and loyalty,reputational advantages.
Q3) Employee theft only occurs at middle- and lower-levels of organizations.
A)True
B)False
Answer: False
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Page 3
Chapter 2: A Historical Perspective on Business Ethics
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Sample Questions
Q1) It is important to consider the historical perspective to appreciate the evolution of the current economic and regulatory systems.
A)True
B)False
Answer: True
Q2) Identify and define at least four major issues surrounding labor rights in the U.S.capitalist economy,from the founding of the United States through recent history including the 2009 federal bailout.
Answer: May include slavery,strikes and the rise of labor unions,including relationship to Marxist thought,1933 National Labor Relations Act following the Great Depression,discussions of wages and compensation including minimum wage and the concept of a living wage,executive compensation and "fair compensation" attempts following the 2009 bailout.
Q3) Many indigenous populations were harmed by early European exploration.
A)True
B)False
Answer: True
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Chapter 3: Hiring Ethical People
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Sample Questions
Q1) Background checks are becoming less common in the hiring process,as more information about job candidates is available online.
A)True
B)False
Answer: False
Q2) Identify and define three examples of legislation intended to protect job candidates from discrimination.
Answer: Title VII of the Civil Rights Act,1964,prohibits businesses from discrimination on the basis of race,color,religion,gender or national origin; the Age Discrimination in Employment Act,1967; the Americans with Disabilities Act,1990.
Q3) In order to ensure an ethical candidate is being hired,in some cases employers may need to ask questions that violate the Civil Rights Act of 1964.
A)True
B)False
Answer: False
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Chapter 4: Codes of Ethics and Codes of Conduct
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Sample Questions
Q1) An organization's Codes of Conduct should be the same across all business units,work functions and stakeholders.
A)True
B)False
Q2) In practice,Codes of Ethics seem to have little effect on employee behaviors.
A)True
B)False
Q3) Codes of Ethics tend to be more useful when they emphasize things employees should not do,rather than how they should act.
A)True
B)False
Q4) As long as they are well-written,Codes of Ethics and Conduct are effective regardless of how they are communicated to employees.
A)True
B)False
Q5) The number of companies that incorporate Codes of Ethics has decreased with the advent of more government regulation.
A)True
B)False
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Chapter 5: Ethical Decision Making
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Sample Questions
Q1) A useful approach managers should take when engaging employees who apply different ethical theories is to listen carefully to the people who disagree,categorize the responses in terms of the six ethical theories,and then reframe the analysis.
A)True
B)False
Q2) Ethical dilemmas typically involve trade-offs based on _______________.
A) right versus wrong
B) competing values and interests
C) moral versus immoral choices
D) correct versus incorrect decisions
E) none of the above
Q3) Though they provide helpful lists of questions to ask when facing an ethical dilemma,the Rotary's Four-Way Test and Raytheon's Ethics Quick Test and ACTION model are not philosophically systematic.
A)True
B)False
Q4) Acts with a high likelihood of causing harm have high moral intensity.
A)True
B)False
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Chapter 6: Ethics Training
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Sample Questions
Q1) Requiring a written response to ethical dilemmas is not helpful because it forces the employees to put their opinions in writing.
A)True
B)False
Q2) The terms fraud,theft and embezzlement can be used interchangeably.
A)True
B)False
Q3) It is typically inappropriate to include ethics and personality measures in ethics training,because these are personal issues.
A)True
B)False
Q4) Employee workshops on fraud detection are not effective in discouraging those who are considering committing a fraud,nor can they realistically help detect frauds as soon as they occur.
A)True
B)False
Q5) How would you assess the success of an ethics training workshop?
Q6) Outline the steps required for an effective ethics training workshop.
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Chapter 7: Respecting Employee Diversity
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Sample Questions
Q1) Legislation including Title VII of the Civil Rights Act has made workplace discrimination obsolete.
A)True
B)False
Q2) Sexual harassment includes which of the following unwelcomed behaviors:
A) sexual comments
B) sexual jokes
C) sexual pictures
D) all of the above
E) none of the above
Q3) Diversity can be conceptualized in terms of four unique dimensions,including: permanent,evolving,___________ and organizational.
A) racial
B) personality
C) religious
D) all of the above
E) none of the above
Q4) Provide an overview of the competitive advantages of diversity management in the workplace.
Q5) Discuss the steps required to successfully implement a diversity initiative.
Page 9
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Chapter 8: Ethics Reporting Systems
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Sample Questions
Q1) In order to be effective,the ethics and compliance officer must be someone in a dedicated position,not someone who serves that function in addition to another role such as legal counsel.
A)True
B)False
Q2) An approachable manager displays which of the following characteristics?
A) authoritarian leadership
B) honesty and transparency
C) discourages dissent
D) all of the above
E) none of the above
Q3) Whistleblowers are always perceived as disgruntled employees seeking revenge against a boss or employer.
A)True
B)False
Q4) Legal advisors recommend that it is irrelevant whether or not the whistleblower has convincing,documented evidence before moving forward with informing an external authority.
A)True
B)False
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Chapter 9: Managers as Ethical Leaders and Role Models
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Sample Questions
Q1) Identify and define the five sources of power available to managers.
Q2) A manager's private life is irrelevant to the way employees and other key stakeholders perceive the manager's ethics,as long as no significant problems reach the news media.
A)True
B)False
Q3) A useful measure for assessing virtue ethics in ethical leaders focuses on the _____________ emphasized by Aristotle.
A) ten commandments
B) Golden Rule
C) cardinal virtues
D) all of the above
E) none of the above
Q4) The extension of respect to employees through "common decencies" including calling employees by name and remembering their names,while polite,is irrelevant to specific measures of job performance and productivity.
A)True
B)False
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11
Chapter 10: Engaging and Empowering Ethical Employees
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Sample Questions
Q1) Discuss the factors research consistently finds as most important to employees when considering what they want out of their work.
Q2) Individuals typically prioritize __________ over social needs,according to Maslow's hierarchy.
A) self-actualization
B) physiological
C) self-esteem
D) all of the above
E) none of the above
Q3) Individuals typically prioritize __________ over self-actualization needs,according to Maslow's hierarchy.
A) physiological
B) self-esteem
C) safety
D) all of the above
E) none of the above
Q4) Describe the different techniques for managing go-getters,fence sitters,and adversarials.
Q5) Discuss the steps and advantages involved in the team problem-solving process.
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Chapter 11: Environmental Management
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Sample Questions
Q1) Environmental management is best implemented within one dedicated department or business unit that can devote time to becoming eco-friendly.
A)True
B)False
Q2) Managers must "practice what they preach" and adopt eco-friendly behaviors in their own lifestyles if they would like to inspire subordinates to engage in eco-friendly activities at work.
A)True
B)False
Q3) Which of the following are among the competitive advantages of environmental management?
A) cost savings
B) reputational enhancement
C) attracting and retaining quality employees
D) all of the above
E) none of the above
Q4) Highlight at least ten of the "15 Simple Steps for Greening Your Lifestyle," a tool for individuals to implement in their own lifestyles.
Q5) Outline the key features of an Environmental Management System.
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Chapter 12: Community Outreach and Respect
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Sample Questions
Q1) Which of the following conditions will render an organization ineligible for conclusion on the FTSE KLD 400 Social Index?
A) significant organizational size
B) employee participation
C) significant holdings in alcohol and tobacco
D) presence of social screens
E) none of the above
Q2) The double standard problem of international corporate citizenship refers to which of the following concepts?
A) one set of behaviors that meets high expectations in the U.S. and a different set that meets low expectations in underdeveloped and developing nations
B) the relativist imperative that organizations must operate according to the norms of the given society in which they are operating
C) the idea the corporate citizenship and legal compliance are doubly problematic for corporations around the world
D) all of the above
E) none of the above
Q3) Identify the steps required in the Community Involvement Management Process.
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