Corporate Social Responsibility
Test Preparation
Course Introduction
Corporate Social Responsibility (CSR) explores the ethical, legal, and economic responsibilities of businesses toward society and the environment. This course examines the theories, frameworks, and practices that guide organizations in integrating social and environmental concerns into their business operations and interactions with stakeholders. Students will analyze case studies that illustrate the impact of CSR on brand reputation, community relations, and long-term business sustainability, while also considering global trends, regulatory factors, and stakeholder expectations in shaping CSR strategies. The course equips students with the knowledge to critically assess and develop responsible management practices that address contemporary social challenges.
Recommended Textbook
Business and Society Ethics Sustainability and Stakeholder Management 8th Edition by Archie
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19 Chapters
1516 Verified Questions
1516 Flashcards
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B.
Chapter 1: The Business and Society Relationship
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78 Verified Questions
78 Flashcards
Source URL: https://quizplus.com/quiz/50237
Sample Questions
Q1) Provide a short answer to each of these questions.Be sure to fully explain your answer.
The authors of the textbook say that,at a general level,they will be discussing the role of business in society.What do they mean by "the role of business in society?"
Answer: The role of business in society refers to the purpose(s)that business has as an integral part of the overall society.The concept of "role" encompasses both the function(s)that business has,such as the production and distribution of goods and service,and the emphasis or power that business has relative to other parts of society,such as government or religion.
Q2) The ____ is a result of the growing numbers of individuals and groups who see themselves as having been victimized by society.
A)Rights Movement
B)Entitlement Mentality
C)Revolution of Rising Expectations
D)Victimization philosophy
Answer: D
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3
Chapter 2: Corporate Citizenship: Social Responsibility,
Responsiveness, and Performance
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75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/50227
Sample Questions
Q1) Social responsible investing is a very new concept,originating in the early 1990s.
A)True
B)False
Answer: False
Q2) All of the following are arguments commonly made against corporate social responsibility except
A)social problems should be addressed first by the free-market economic system,and then,if necessary,by government.
B)business is not equipped to handle social activities.
C)business already has enough power--it should not be given more.
D)business did not create today's social problems,so it should not be expected to solve them.
Answer: D
Q3) Corporate social responsiveness is focused on the action phase of management response to social demands.
A)True
B)False
Answer: True
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Chapter 3: The Stakeholder Approach to Business, Society, and Ethics
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75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/50226
Sample Questions
Q1) Before managers in the firm can identify what stakes are held,they must first identify who the stakeholders are.
A)True
B)False
Answer: True
Q2) Which of the following statements is accurate?
A)Stockholders are the same thing as stakeholders.
B)All stakeholders are stockholders.
C)Stakeholders are a subset of stockholders.
D)Every stockholder is a stakeholder.
Answer: D
Q3) The use of generic groups to answer the question "Who are our stakeholders?" is generally sufficient for businesses.
A)True
B)False
Answer: False
Q4) The key to effective stakeholder management is in its implementation.
A)True
B)False
Answer: True
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Chapter 4: Corporate Governance: Foundational Issues
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) Compensation recovery mechanisms that enable a company to recoup compensation funds is called ____.
A)proxy process.
B)risk arbitrage.
C)golden parachutes.
D)clawback provisions.
Q2) Some estimates of the costs to comply with provisions of Sarbanes-Oxley Act are as high as five times as much as before passage of the bill.
A)True
B)False
Q3) The fact that company information should be made at regular and frequent intervals and should contain information that might affect the investment decisions of shareholders is contained in the concept of
A)full disclosure.
B)transparency.
C)open door reporting.
D)both full disclosure and transparency.
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Chapter 5: Strategic Management and Corporate Public Affairs
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76 Verified Questions
76 Flashcards
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Sample Questions
Q1) The scorecard approach,in which operating managers can see that their efforts have helped to avoid or prevent problems,is one way to
A)make public affairs truly relevant.
B)help managers develop a sense of ownership of public affairs thinking.
C)make it easy for the managers to use public affairs thinking.
D)show how public affairs makes a difference.
Q2) Utilize the knowledge you have gained to respond to the following essay questions.Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it.
A current issue that holds significant public policy implications is the economic meltdown and its consequences Discuss some of the public policy implications associated with this.
Q3) The results of business exposure,top management philosophy,external affairs,and external affairs design affect which of the following?
A)corporate social performance
B)corporate awareness of business opportunities
C)brand awareness
D)government regulation
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Chapter 6: Issues Management and Crisis Management
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) The issues that companies are having to deal with are becoming widely divergent,making the process of issues management more difficult.
A)True
B)False
Q2) One of the factors that has helped make issues management and crisis management more important to business is instant global communication.
A)True
B)False
Q3) The crisis resolution stage is
A)the first stage of managing a crisis
B)cannot overlap other stages
C)defined in duration
D)the goal of crisis management
Q4) Provide a short answer to each of these questions.Be sure to fully explain your answer.
Discuss some of the relevant considerations when forming a crisis team.
Q5) Provide a short answer to each of these questions.Be sure to fully explain your answer.
Explain how the ranking and prioritization of issues would occur.
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Chapter 7: Business Ethics Fundamentals
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81 Verified Questions
81 Flashcards
Source URL: https://quizplus.com/quiz/50222
Sample Questions
Q1) Provide a short answer to each of these questions.Be sure to fully explain your answer.
Describe how a Venn diagram can help a manager evaluate moral dilemmas and come to decisions about those situations.
Q2) An NBES Survey concluded that ethical misconduct
A)whistle-blowing had decreased.
B)In pressure to cut corners had increased.
C)at work was down slightly
D)was observed more on the job.
Q3) The key operating question of moral management is
A)can we make money with this action,regardless of what it takes?
B)will this action be fair to all stakeholders?
C)what effects will this action have on our stakeholders?
D)can we make money with this action?
Q4) In Kohlberg's preconventional level of moral development,the individual's primary concern is for others.
A)True
B)False
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9
Chapter 8: Personal and Organizational Ethics
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79 Verified Questions
79 Flashcards
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Sample Questions
Q1) Leadership is the primary factor in improving an organization's ethical climate.
A)True
B)False
Q2) Decisions about ethical situations often present a(n)
A)conflict of interest.
B)financial dilemma.
C)unresolvable problem.
D)legal problem.
Q3) The most important factor in ethical leadership is
A)what leaders talk about.
B)the code of ethics.
C)what leaders do.
D)discipline of ethics violators.
Q4) Ethical issues at the organizational level
A)represent conflicts between two or more companies.
B)display conflicts between a person's role as family member and employee.
C)are generally more difficult to solve than issues at the personal level.
D)confront people in their roles as managers or employees.
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Chapter 9: Business Ethics and Technology
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79 Verified Questions
79 Flashcards
Source URL: https://quizplus.com/quiz/50220
Sample Questions
Q1) Provide a short answer to each of these questions.Be sure to fully explain your answer.
Discuss the benefits and problems associated with labeling genetically modified foods (GMFs).
Q2) Utilize the knowledge you have gained to respond to the following essay questions.Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it. Discuss the implications of the "politicalization of bioethics."
Q3) Surveillance of employees has been shown to increase A)attendance.
B)absenteeism.
C)stress.
D)productivity.
Q4) The most basic moral question involved in stem cell research is A)what constitutes human life.
B)who "owns" the embryo.
C)the use to which the results of the research will be applied.
D)who will benefit from the research.
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11
Chapter 10: Ethical Issues in the Global Arena
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81 Flashcards
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Sample Questions
Q1) The main two factors of concern in management and control of global operations are
A)organizational structure/design and human resource management.
B)tax laws and currency exchange rates.
C)manufacturing processes and marketing plans.
D)political parties and economic systems.
Q2) One of the ethical issues that is exacerbated by operating in an developing countries is that the host nation's citizens often do not understand the technology being used,nor do they recognize its potential dangers.
A)True
B)False
Q3) Over one-half of the world's largest economies are not nation-states,but are MNCs.
A)True
B)False
Q4) The requirement for an MNC to take on local partners is referred to as A)legitimation.
B)local partnering.
C)creeping expropriation.
D)localization.
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Chapter 11: Business,Government,and Regulation
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83 Verified Questions
83 Flashcards
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Sample Questions
Q1) One of the recurring problems in industries that have been deregulated is that they tend to become dominated by a few firms.
A)True
B)False
Q2) Utilize the knowledge you have gained to respond to the following essay questions.Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it.
Articulate a brief history of government's role in business.
Q3) Government influences business through all of the following nonregulatory methods except
A)being a major employer.
B)being a standard setter.
C)requiring equal employment opportunities be granted to job applicants.
D)providing transfer payments.
Q4) The reason that the United States government passed anti-trust legislation was
A)to conform to Adam Smith's economic theory from Wealth of Nations.
B)due to lobbying efforts by private citizens' groups.
C)due to the anti-competitive practices of some large trusts.
D)to restrict competition.
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Chapter 12: Business Influence on Government and Public Policy
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79 Verified Questions
79 Flashcards
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Sample Questions
Q1) Provide a short answer to each of these questions.Be sure to fully explain your answer.
Are the arguments for PACs more compelling than those against these organizations? Explain your position.
Q2) PACs allow labor to organize their giving.
A)True
B)False
Q3) Lobbying takes place at all of the following levels except A)umbrella organizations.
B)PACs.
C)trade associations.
D)company lobbying.
Q4) Provide a short answer to each of these questions.Be sure to fully explain your answer.
Provide a summary of new legislation impact on campaign funding.
Q5) Because it represents a single industry or line of business,a trade association is able to present a unified message when lobbying Congress. A)True B)False
Page 14
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Chapter 13: Consumer Stakeholders: Information Issues and
Responses
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92 Verified Questions
92 Flashcards
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Sample Questions
Q1) The father of the consumer movement is
A)Ralph Nader.
B)Dan Murtaugh.
C)Michael Moore.
D)Richard Nixon.
Q2) Provide a short answer to each of these questions.Be sure to fully explain your answer.
What role are the cigarette companies now playing in the ethical issues surrounding smokeless tobacco?
Q3) Information that communicates truths,and avoids exaggeration and innuendo is A)adequate.
B)accurate.
C)ascetic.
D)antithetical.
Q4) The majority of nutrition bars exceed the health benefits their makers claim.
A)True
B)False
Q5) Provide a short answer to each of these questions.Be sure to fully explain your answer.
Describe the ways in which the Internet has facilitated the consumer movement.
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Chapter 14: Consumer Stakeholders: Product and Service Issues
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85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/50238
Sample Questions
Q1) Business's response to consumerism has consistently been to meet consumers' demands as quickly and effectively as possible.
A)True
B)False
Q2) Market share liability is rarely successful in current product liability lawsuits.
A)True
B)False
Q3) All of the following are in the top ten principles of safety except
A)fully investigate product safety incidents.
B)encourage customers to try out the product before purchasing it.
C)report product safety defects promptly.
D)track your product's safety performance.
Q4) The initial part of the total quality management process is to
A)define quality in terms of customer expectations and requirements.
B)develop standards and specifications for quality.
C)design efficient production processes.
D)develop customer satisfaction surveys.
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Chapter 15: The Natural Environment As Stakeholder
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82 Verified Questions
82 Flashcards
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Sample Questions
Q1) The purpose of Superfund legislation was to
A)identify toxic waste sites.
B)eliminate dumping of toxic wastes.
C)clean up hazardous waste dumps and spills.
D)prevent land degradation.
Q2) Climate change is known as
A)the greenhouse effect.
B)waste management.
C)global warming.
D)global emissions
Q3) Hazardous wastes can include all the following except A)solids.
B)food.
C)contained gases.
D)sludges
Q4) The long term effects of indoor air pollution include irritation of the eyes.
A)True
B)False
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Page 17
Chapter 16: Business and Community Stakeholders
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81 Verified Questions
81 Flashcards
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Sample Questions
Q1) Which of the following is not a way in which companies can benefit from volunteer programs?
A)developing strong ties with local government officials
B)developing the local labor pool
C)recruiting and retaining employees
D)improving the company's reputation
Q2) Employees might consider their roles in plant closings
A)to be to fight for their jobs.
B)an extension of numerous employee rights issues.
C)an opportunity to find better employment.
D)a chance to form an employee-owned business.
Q3) Provide a short answer to each of these questions.Be sure to fully explain your answer.
Assume that you are the general manager at a plant that will be closing in one year.It is a small plant,and so is not subject to the Worker Adjustment and Retraining Notification Act (WARN).Should you give your employees advance notice of the closing? Why or why not?
Q4) Business support for the arts has been increasing.
A)True
B)False
Page 18
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Chapter 17: Employee Stakeholders and Workplace Issues
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76 Verified Questions
76 Flashcards
Source URL: https://quizplus.com/quiz/50230
Sample Questions
Q1) Whistle-blowing against abuse of government by private companies is making a comeback,due to the False Claims Act.
A)True
B)False
Q2) Provide a short answer to each of these questions.Be sure to fully explain your answer.
Courts have interpreted some communications from employer to employee as implied contracts,even though the employer did not intend them as contracts.Evaluate the reasonableness of the courts' interpretations.
Q3) Short of being fired,what forms of retaliation might be aimed at a whistle-blower?
A)demotion
B)less desirable work assignments
C)transfer to foreign offices
D)mandatory early morning meetings
Q4) The False Claims Act is relatively new legislation,passed in response to the scandals of Enron,WorldCom,and others.
A)True
B)False
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19
Chapter 18: Employee Stakeholders: Privacy, safety, and Health
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82 Verified Questions
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Sample Questions
Q1) Experts on workplace violence recommend that companies respond to this hazard by
A)installing metal detection devices in their places of business.
B)Establishing a zero-tolerance policy toward workplace violence.
C)developing a strong relationship with the local law enforcement officials.
D)instituting stringent pre-hiring filters.
Q2) Utilize the knowledge you have gained to respond to the following essay questions.Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it. The central questions of this chapter,privacy,safety,and health,are presented in terms of employees' rights.The underlying assumption is that business should provide as many of these rights as possible.How much responsibility should business shoulder for its employees' lives?
Q3) Provide a short answer to each of these questions.Be sure to fully explain your answer.
Review the policy guidelines for ensuring employees' right of privacy in the workplace.
Q4) Drug testing by companies has risen continuously since first introduced. A)True B)False
Page 20
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Chapter 19: Employment Discrimination and Affirmative Action
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Sample Questions
Q1) The Americans with Disabilities Act of 1990 was the most significant labor and employment statute to be enacted in the past 40 years.
A)True
B)False
Q2) Based on recent Supreme Court decisions,it is unclear that affirmative action will be abolished in this decade.
A)True
B)False
Q3) The Workplace Religious Freedom Act requires which of the following except A)employers to do more to accommodate religious beliefs. B)the definition of accommodation to be undue hardship. C)employers to make accommodation for weight.
D)minimum cost to the employer.
Q4) Provide a short answer to each of these questions.Be sure to fully explain your answer.
Men and women provide very different reasons why the glass ceiling exists.Which seems more likely to you?
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