Corporate Communication Practice Exam
Course Introduction
Corporate Communication focuses on the strategies and practices organizations use to communicate effectively with internal and external stakeholders. The course examines the development of coherent corporate messaging, crisis communication, reputation management, media relations, employee engagement, and the use of digital platforms to deliver consistent and persuasive information. Students will explore case studies, communication models, and ethical considerations to develop skills necessary for managing communication challenges in a corporate environment and enhancing organizational image and credibility.
Recommended Textbook
Communicating as Professionals 3rd Edition by Myra Gurney
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13 Chapters
259 Verified Questions
259 Flashcards
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Chapter 1: Communication Theory and Professional Practice
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19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/3478
Sample Questions
Q1) 'Communication is symbolic' means that:
A) encoding and decoding change meaning in the communication.
B) the communication process is circular.
C) senders and receivers use signs and symbols that have meaning within a culture or between cultures.
D) words are not symbols, only pictures.
E) symbolic communication between cultures is impossible.
Answer: C
Q2) The transactional model of communication is best described as:
A) a model of encoding and decoding messages.
B) a model where the experience of the individual is paramount.
C) a model that focuses on meaning rather than message in communication.
D) Schramm's circular model of communication.
E) a model where the technical transmission of messages is highlighted.
Answer: C
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Chapter 2: Language and Communication Practice
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20 Flashcards
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Sample Questions
Q1) Professions are empowered by which of the following language devices?
A) Doublespeak
B) Jargon
C) Medical terminology
D) Algorisms
E) Technical terminology
Answer: E
Q2) When new technical terms are created in, say, computing, we call them:
A) neologisms.
B) slang. C) idioms.
D) metaphors.
E) similes.
Answer: A
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Chapter 3: Non-Verbal Communication: Meanings Without Words
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19 Verified Questions
19 Flashcards
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Sample Questions
Q1) In an interview, your credibility may be enhanced by:
A) maintaining a high level of eye contact without staring.
B) speaking loudly so that everyone in the room notices you.
C) smiling throughout the interview.
D) wearing your best clothes.
E) trying to minimise your non-verbal communication behaviour in case you convey the wrong impression.
Answer: A
Q2) The sound of your voice is called:
A) kinesics.
B) paralanguage.
C) proxemics.
D) body language.
E) bullying.
Answer: B
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Page 5
Chapter 4: Intercultural Communication
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Sample Questions
Q1) How do dress, hairstyles, makeup and appearance impact communication?
A) They have little impact. Non-verbal communication is more important.
B) They provide messages about status and socioeconomic background.
C) They draw attention to a person.
D) They reinforce what a person has to say.
E) They undermine an individual's verbal message.
Q2) Hofstede's uncertainty avoidance is:
A) how cultures adapt to change and deal with risk.
B) how cultures cope with conflict.
C) how cultures deal with power differences.
D) how cultures avoid risks.
E) how cultures manage cultural anxiety.
Q3) Hofstede's masculinity-femininity is:
A) a measure of maleness vs. femaleness in a culture.
B) a measure of how much having 'machismo' is valued.
C) a measure of how attractive the males vs. females are in a culture.
D) a measure of assertiveness and achievement as opposed to nurturance and social support in a culture.
E) a measure of the relative importance of masculine and feminine features within a culture.
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Chapter 5: Mediated Communication
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Sample Questions
Q1) An important contributor to the early period of the internet, inventing the first web browser and pioneering the use of hypertext, was:
A) Mark Zuckerberg
B) Bill Gates
C) Linus Torvalds
D) Tim Bernes-Lee
E) Ash Gray
Q2) Which of the following statements is the best definition for 'plagiarism software'?
A) Plagiarism software helps to detect students who cheat at exams.
B) Plagiarism software is used by students to see where they have not referenced their sources.
C) Plagiarism software compares a piece of written work to the internet and other databases to determine if original works have been submitted as the author's own work.
D) Plagiarism software is designed to highlight where copyright has been breached.
E) Plagiarism software detects if students have copied another students work.
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Chapter 6: Professional Communication Research
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Sample Questions
Q1) The introduction to a research report should include:
A) the exact methods used in the report.
B) the conclusion.
C) the literature review.
D) the literature review and the methods.
E) the appendix.
Q2) The Discussion section is located:
A) after the Method section.
B) before the Conclusion.
C) after the Results.
D) before the Method.
E) after the Introduction.
Q3) The most common research method for professional communicators is:
A) observation.
B) surveys.
C) experiments.
D) text analysis.
E) content analysis.
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Chapter 7: Concepts and Applications in Interpersonal Communication
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Sample Questions
Q1) What percentage of messages is claimed to be ignored, misheard or forgotten?
A) 25%
B) 50%
C) 70%
D) 75%
E) 80%
Q2) Self-regulation is:
A) the ability to recognise moods, emotions and drives.
B) the ability to understand the emotional makeup of others.
C) the ability to control or redirect disruptive impulses and moods.
D) the ability to find common ground and build rapport.
E) the ability to pursue goals with energy and persistence.
Q3) Aggressive behaviour:
A) is considered part of normal communication by Australians.
B) values others people's ideas.
C) values other people's property.
D) enhances self-esteem.
E) does not respect the rights of others.
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Chapter 8: Communicating in Groups and Teams To
Achieve Professional Goals
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Sample Questions
Q1) Creative problem-solving techniques have been defined as including:
A) brainstorming, metaphorical thinking and listing.
B) painting and drawing.
C) conceptual mapping, summarising and minuting.
D) evaluation and analysis.
E) goal-setting activities.
Q2) What defines a win-win approach in resolving conflict?
A) A continued personal focus on winning.
B) Allowing other parties to win at some things so you can win at what is most important.
C) Trying to resolve conflict by giving up what you want.
D) An approach of looking at conflict as an opportunity to find mutual gain.
E) A neutral approach to winning and losing, with no emotional content.
Q3) Group norms are social standards of behaviour in groups:
A) that are always implicit.
B) that are always explicit.
C) that may be implicit and/or explicit.
D) that should not be discussed or monitored.
E) that are rarely broken because everyone knows what they are.
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Chapter 9: Interviewing and Negotiating
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Sample Questions
Q1) According to the textbook, what is the correct order of phases of the employment interview? Rearrange the headings below.
A) The contract
B) Agreement
C) Creating rapport
D) Interaction
Q2) Stacey receives a salary of $50,000 p.a.from her current employer.Without any additional information about the circumstances of Stacey's current role, we can say that when applying for new jobs Stacey's BATNA (Best Alternative to a Negotiated Agreement) is:
A) $50,000
B) $100,000
C) $80,000
D) $20,000
E) $30,000
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11
Chapter 10: Oral Reports and Presentations
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Sample Questions
Q1) Probably the most important reason for employing gestures in a speech is that:
A) gestures relax the speaker and relieve nervous tension.
B) almost all speech textbooks recommend the use of gestures.
C) effective gestures alert the listener to main points.
D) effective gestures may lead the audience to overlook weaknesses in the speech.
E) effective gestures reinforce the speaker's remarks.
Q2) If a speaker began her talk by saying, 'On any given Saturday night, one quarter of all the people in Australia will be watching the same television program,' you would see the statement as:
A) a startling statement.
B) a personal experience.
C) an example.
D) a personal reference.
E) a deliberate lie.
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Chapter 11: Writing Professionally: Process and Style
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Sample Questions
Q1) Which of the following sentences contain tautologies?
A) Jim travelled to China yesterday.
B) Although the address was limited to only one controversial topic, the discussion that subsequently followed was based on mutual agreement.
C) Six people attended the committee meeting.
D) An interview was scheduled with the office manager.
E) Economic conditions are deteriorating.
Q2) Which of the following statements is true concerning De Bono's ideas on thinking?
A) Green hat thinking is about caution and logical negatives.
B) Yellow hat thinking is about avoiding confrontation.
C) Red hat thinking is about intuition and feeling.
D) Blue hat thinking is about honesty.
E) White hat thinking is about control.
Q3) What is good writing?
A) Writing that narrows the communication gap between sender and receiver.
B) Writing that strictly conforms to all the rules of spelling and grammar.
C) Writing that avoids slang and jargon.
D) Writing that strictly follows a formula.
E) Writing that is strictly planned and structured from the beginning.
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Page 13
Chapter 12: Writing for the Workplace: Content and Genre
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Sample Questions
Q1) The styles of workplace writing are: narrative, argument, definition, description and instruction.Indicate which of these styles is used in each of the following sentences from technical reports.
A) The driver lost control of his vehicle, which mounted the footpath and collided with a telephone booth, injuring an elderly man who was standing in the booth.
B) Smoking results in illness not only to the smoker but also to those standing or sitting near the smoker. This is why we have banned smoking in all public buildings in the city.
C) Torque, in a motor, is simply a measure of how much load it can turn or 'lift'.
D) The engine with which this fuel-metering device is to be used will allow a flow of air to be drawn almost continuously through the carburettor's throat.
E) The rotary pump is the most effective for this application.
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Chapter 13: Academic Writing
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Sample Questions
Q1) The audience for a student writing in an academic context does NOT generally include:
A) teachers.
B) examiners.
C) fellow students.
D) the student (for his or her own learning).
E) the general public.
Q2) Which of the following statements about the author-date system of referencing is correct?
A) Give the author's name only at the point in the text where he/she is mentioned.
B) Full publishing details of the book appear in the bibliography.
C) Never quote more than one sentence from another author's work.
D) There is no need to acknowledge another author's ideas unless they are quoted directly.
E) Feel free to combine referencing systems.
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