Contemporary Management Issues
Pre-Test Questions
Course Introduction
This course examines the current challenges and opportunities facing managers in todays dynamic business environment. Students will explore topics such as globalization, diversity, ethics, technological innovation, and sustainability, all through the lens of modern management practices. The course emphasizes the impact of rapidly changing markets and workplace dynamics, equipping students with practical skills and critical thinking methods to analyze and address complex managerial issues. Through case studies, discussions, and applied projects, students will develop an understanding of how effective management strategies can drive organizational success in the contemporary world.
Recommended Textbook Management 13th Edition by Richard L. Daft
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19 Chapters
3204 Verified Questions
3204 Flashcards
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Page 2
Chapter 1: The World of Innovative Management
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183 Verified Questions
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Sample Questions
Q1) Patty Rohrer is the director of human resources at Pet Grooming, Inc. She can be best described as a __________ manager.
A) top-level
B) project
C) general
D) first-line
E) functional
Answer: E
Q2) Managers in today's work environment rely less on __________ and more on __________ leadership.
A) coordination and communication; control and command
B) autocratic; empowering
C) empowerment and innovation; productivity and efficiency
D) effectiveness and efficiency; quality and profit
E) ethics and social responsibility; profit and cost-savings
Answer: B
Q3) Only the top managers in organizations need conceptual skills.
A)True
B)False
Answer: False
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Chapter 2: The Evolution of Management Thinking
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Sample Questions
Q1) According to Weber's ideas on bureaucracy, organizations should be based on:
A) personal loyalty.
B) personal references.
C) rational authority.
D) family ties.
E) charismatic authority.
Answer: C
Q2) According to Douglas McGregor, the classical perspective on management was based on __________ assumptions about workers.
A) Theory X
B) Theory Y
C) Theory Z
D) Theory A
E) realistic
Answer: A
Q3) A subfield of the classical perspective that focuses on the total organization rather than the individual worker and delineates the management functions of planning, organizing, commanding, coordinating, and controlling is called the __________.
Answer: administrative principles approach
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Page 4
Chapter 3: The Environment and Corporate Culture
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Sample Questions
Q1) The general economic health of the country or region in which the organization operates is represented by the __________.
Answer: economic dimension
Q2) Based on the model in the text, discuss the relationship between external environmental characteristics and uncertainty.
Answer: The external environment can be evaluated along two dimensions. First, one can evaluate (high to low) a number of factors in the organization environment. Second, one can evaluate (high to low) the rate of change of those factors. When both variables are low, low uncertainty characterizes the external environment. When both variables are high, the external environment is marked by a high level of uncertainty. A highly uncertain environment requires organizations to adapt and/or attempt to influence the external environment.
Q3) A(n) __________ is a planned activity at a special event that is conducted for the benefit of an audience.
Answer: ceremony
Q4) __________ are organizations in the same industry or type of business that provide goods or services to the same set of customers.
Answer: Competitors
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Page 5
Chapter 4: Managing in a Global Environment
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Sample Questions
Q1) The degree of international involvement for the joint venture is an example of:
A) outscoring.
B) exporting.
C) offshoring.
D) a partnership.
E) none of these.
Q2) A global mind-set requires skills, understanding, and competencies in three dimensions: technological, psychological, and social.
A)True
B)False
Q3) The World Trade Organization (WTO):
A) started as a set of rules to ensure the participation of lesser-developed countries in international trade.
B) has legal authority to arbitrate disputes on trade issues.
C) was established by the European Economic Community in 1957.
D) has spurred the entry of small businesses into the global arena.
E) is a temporary membership organization.
Q4) List the five value dimensions identified by the GLOBE Project.
Q5) List the four dimensions of national value systems identified by Hofstede.
Q6) List and describe the two ways that managers expand globally.
Page 6
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Chapter 5: Managing Ethics and Social Responsibility
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Sample Questions
Q1) The __________ sidesteps debates about what is right, good, or just and bases decisions on prevailing standards of the profession and the larger society, taking the interests of all stakeholders into account.
Q2) A new drug has not been approved by the Food and Drug Administration to sell in the United States because further testing is needed. The company has a chance to sell its product in another country immediately to start recovering the costs of research and development and production three years ahead of time. This example places the decision in the domain of:
A) ethics.
B) free choice.
C) legalism.
D) compensatory justice.
E) moral rights.
Q3) The moral-rights approach to ethical decision making sidesteps debates about what is right, good, or just and bases decisions on prevailing standards of the profession and the larger society, taking the interests of all stakeholders into account.
A)True
B)False
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Chapter 6: Managing Start-Ups and New Ventures
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Social entrepreneurs are committed to both good business and:
A) swaying political opinion of consumers.
B) improving the natural environment.
C) changing the world for the better.
D) nonprofit goals.
E) big profits.
Q2) Entrepreneurs are able to stay positive after long periods of sacrifice or struggle.
A)True
B)False
Q3) In 2012, which of the following countries had the largest percentage of individuals age 18 to 64 that were active in starting or managing a business?
A) China
B) Ecuador
C) Senegal
D) Thailand
E) Dominican Republic
Q4) IndieGoGo, Kickstarter, and GoFundMe are all examples of crowdfunding platforms.
A)True
B)False
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Chapter 7: Planning and Global Setting
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Sample Questions
Q1) A(n) __________ refers to a desired future circumstance or condition that the organization attempts to realize.
A) plan
B) vision statement
C) goal
D) mission statement
E) idea
Q2) Which of the following is a visual representation of the key drivers of an organization's success, showing the cause-and-effect relationships among goals and plans?
A) Operational plan
B) Gantt chart
C) Strategy map
D) SWOT analysis
E) Strategic plan
Q3) Normally, it is the top manager's job to make the broad strategic plan and identify specific tactical plans.
A)True
B)False
Q4) The __________ describes the organization's reason for existence.
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Chapter 8: Strategy Formulation and Execution
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Sample Questions
Q1) The condition that exists when organizational parts interact to produce a joint effect that is greater than the sum of the parts acting alone is known as:
A) a core competence.
B) synergy.
C) value.
D) a business-level strategy.
E) competitive advantage.
Q2) With a(n) __________, the organization aggressively seeks efficient facilities, pursues cost reductions, and uses tight cost controls to produce products more efficiently than competitors.
Q3) Which of the following includes the planning and decision making that lead to the establishment of the firm's goals and of a specific strategic plan?
A) Strategy formulation
B) Strategy implementation
C) Strategy coordination
D) Strategy execution
E) SWOT analysis
Q4) __________ pertains to each business unit or product line.
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Page 10
Chapter 9: Managerial Decision Making
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Sample Questions
Q1) __________ are made in response to situations that are unique, are poorly defined and largely unstructured, and have important consequences for the organization.
Q2) Mark, a production manager at Kaylie's Kookware, recently chose to schedule his workers to work overtime. His alternative was to hire more workers. He is now monitoring the consequences of his choice. This is an example of:
A) planning.
B) decision making.
C) organizing.
D) motivating.
E) leading.
Q3) Programmed decisions are made in response to __________ organizational problems.
A) unusual
B) recurring
C) significant
D) major
E) unique
Q4) Explain the difference between programmed and nonprogrammed decisions, and give an example of each.
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Chapter 10: Designing Organization Structure
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Sample Questions
Q1) At Boars' Nest Distributors, there are only two levels of hierarchy. Little supervision of employees is required, and the company has been successful at competing on a global scale. However, employee loyalty is weak, and turnover is quite high. Based on this information, Boars' Nest most likely operates using a __________ structure.
A) divisional
B) team
C) virtual network
D) functional
E) matrix
Q2) __________ refers to frequent horizontal coordination and communication carried out through ongoing relationships of shared goals, shared knowledge, and mutual respect.
Q3) Which of the following is a contemporary approach to structural design in departmentalization?
A) Functional
B) Divisional
C) Matrix
D) Teams
E) Geographic-based
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Page 12
Chapter 11: Managing Change and Innovation
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) When managers give employees a degree of autonomy and reward learning and risk-taking, they are assuming:
A) an innovation role.
B) a disruptor role.
C) a cooperation role.
D) leadership of a new-venture team.
E) ownership of a new-venture fund.
Q2) A(n) __________ is a person who sees the need for and champions productive change within the organization.
Q3) The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as:
A) exploration.
B) cooperation.
C) entrepreneurship.
D) innovation roles.
E) discovery.
Q4) A(n) __________ is a unit separate from the rest of the organization that is responsible for developing and initiating a major innovation.
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Chapter 12: Managing Human Resources
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Sample Questions
Q1) To select high-potential individuals for management positions, which of the following is the best selection device that Gregory could use?
A) Realistic job preview
B) Online check
C) Structured interview
D) Physical ability tests
E) Job application form
Q2) To determine a fair compensation for the employees, Gregory should:
A) give employment tests to the employees.
B) use job evaluation techniques.
C) devise a wage and salary survey.
D) use a performance review ranking system.
E) conduct a job analysis.
Q3) The __________ prohibits discrimination based on physical or mental disability.
A) Civil Rights Act
B) Family and Medical Leave Act
C) Vocational Rehabilitation Act
D) Age Discrimination in Employment Act
E) Consolidated Omnibus Budget Reconciliation Act
Q4) What is involved in maintaining an effective workforce?
Page 14
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Chapter 13: Managing Diversity
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Sample Questions
Q1) The mentoring relationship is an excellent way to overcome the problem of a glass ceiling.
A)True
B)False
Q2) Organizations must find ways to eliminate the glass ceiling. One effective way to do this has been:
A) through targeted recruitment.
B) through affirmative action.
C) to develop mentoring relationships.
D) top management speeches.
E) to hire only white males.
Q3) Today, most companies define diversity in terms of race, gender, age, lifestyle, and disability.
A)True
B)False
Q4) The glass ceiling is an invisible barrier that exists for women and minorities that limits their upward mobility in organizations.
A)True
B)False
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Chapter 14: Understanding Invidividual Behavior
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Sample Questions
Q1) A widely used personality test that measures how people differ on all four of Jung's sets of paired opposites is the:
A) Keirsey Personality Test.
B) Myers-Briggs Type Indicator assessment.
C) Eysenck Personality Test.
D) Enneagram Personality Type Detector.
E) Oxford Capacity Analysis.
Q2) A halo blinds the perceiver to other characteristics that should be used in generating a more complete assessment.
A)True
B)False
Q3) A high degree of __________ means you can accurately assess your own strengths and limitations and have a healthy sense of self-confidence.
A) self-management
B) social cohesiveness
C) social awareness
D) relationship management
E) self-awareness
Q4) List and briefly describe the four components of emotional intelligence
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Chapter 15: Leadership
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Sample Questions
Q1) A(n) __________ counteracts a leadership style and prevents the leader from displaying certain behaviors.
Q2) The leader who stimulates high standards and champions a dedication to the organization's vision is a Level _____ leader.
A) 1
B) 2 C) 3 D) 4
E) 5
Q3) A study by leadership development firm Zenger Folkman found that women scored higher than men in all of the following leadership dimensions except:
A) developing others.
B) analyzing issues.
C) building relationships.
D) inspiring and motivating others.
E) driving for results.
Q4) What are the five key characteristics of authentic leaders?
Q5) Differentiate between a substitute and a neutralizer.
Q6) A(n) __________ makes the leadership style unnecessary or redundant.
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Chapter 16: Motivating Employees
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Sample Questions
Q1) Which of the following is not a type of need proposed by Maslow in his hierarchy of needs theory?
A) Safety
B) Compensation
C) Physiological
D) Esteem
E) Self-actualization
Q2) Expectancy theory is based on the relationship among the individual's effort and performance and not on the desirability of outcomes.
A)True
B)False
Q3) Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending?
A) Task complexity
B) Task identity
C) Task significance
D) Task structure
E) None of these
Q4) __________ looks at the relationship between behavior and its consequences.
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Chapter 17: Managing Communication
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Sample Questions
Q1) Which of the following statements about gender differences in communication is true?
A) Men's conversations tend to focus on hierarchy.
B) When men make decisions, they tend to process and think of options out loud.
C) When a woman nods, it means that she agrees.
D) For most men, conversation is primarily a language of rapport.
E) Men typically score higher than women on abilities such as fostering communication and listening.
Q2) Good listeners exhibit all of the following characteristics except:
A) asking questions.
B) having preconceptions.
C) tolerating bad habits.
D) judging content, not delivery errors.
E) searching for common ground.
Q3) Strategic conversation is a group communication process aimed at creating a culture based on collaboration, fluidity, trust, and commitment to shared goals.
A)True
B)False
Q4) Describe the difference between centralized networks and decentralized networks.
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Chapter 18: Leading Teams
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Sample Questions
Q1) A(n) __________ is a unit of two or more people who interact and coordinate their work to accomplish a common goal to which they are committed and hold themselves mutually accountable.
Q2) Andrea is team leader of the focus group at her organization. In the past, the group was plagued by lack of cooperation and disrespect. Today, she told team members that if anyone tried to undermine another member, that person would be kicked off the team.
This is an example of a(n):
A) critical event.
B) explicit statement.
C) experiential carryover.
D) implied norm.
E) first-behavior precedent.
Q3) The dominating style of handling conflict involves a high degree of assertiveness and a high degree of cooperation.
A)True
B)False
Q4) Discuss the determinants of team cohesiveness and its consequences.
Q5) A(n) __________ is a cross-border team made up of members of different nationalities whose activities span multiple countries.
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Chapter 19: Managing Quality and Performance
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Sample Questions
Q1) Customer service, external business processes, financial performance, and the organization's potential for learning and growth are the four major perspectives of the balanced scorecard.
A)True
B)False
Q2) All of the following are total quality management techniques except:
A) quality partnering.
B) continuous improvement.
C) electronic monitoring.
D) Six Sigma principles.
E) benchmarking.
Q3) The cash budget estimates receipts and expenditures of money on a daily or weekly basis to ensure that an organization has sufficient cash to meet its obligations.
A)True
B)False
Q4) A(n) __________ includes anticipated and actual expenses for each responsibility center and for the total organization.
Q5) The __________ indicates an organization's ability to meet its current debt obligations.
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