Contemporary Management Exam Review
Course Introduction
Contemporary Management explores the modern practices, theories, and challenges faced by managers in todays dynamic organizational environments. The course examines key management functions such as planning, organizing, leading, and controlling while addressing topics like globalization, ethical decision-making, innovation, diversity, and the impact of technology. Students will analyze current case studies, develop critical thinking and problem-solving skills, and learn to apply management concepts to real-world scenarios, preparing them to effectively lead teams and adapt to the rapidly changing business landscape.
Recommended Textbook Management 1st Edition by Christopher P. Neck
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18 Chapters
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Page 2
Chapter 1: Management in the 21st Century
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Sample Questions
Q1) The three forces that shape decision making, products and services, beliefs, and relationships with people inside and outside the organization are the organization's ____________, ____________, and ____________.
Answer: values, mission, vision
Q2) The vast majority of organizations in the United States have how many employees?
A)Fewer than 100
B)More than 250
C)More than 500
D)More than 1000
Answer: A
Q3) An organization's self-defined commitment to the health and well-being of the local and global community beyond its legal obligations is it's:
A)Economic Responsibility
B)Ethical Responsibility
C)Corporate Social Responsibility
D)All of the above
Answer: C
Q4) Technical skills are most important for ________ managers.
Answer: First-line
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Chapter 2: The Evolution of Management
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Sample Questions
Q1) Both Frederick Taylor and Henry Gantt worked for the Midvale Steel Company.
A)True
B)False
Answer: True
Q2) According to Follett's Conflict Resolution Model, which of the following is Follett's ideal state of conflict resolution?
A)Group submission
B)Struggle for victory
C)Compromise
D)Integration
Answer: D
Q3) Henri Fayol's principles are flexible and capable of adaptation to every need.
A)True
B)False
Answer: True
Q4) The concept of critical thinking is a relatively new concept.
A)True
B)False Answer: False
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Chapter 3: Critical Thinking for Managers
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Sample Questions
Q1) A "Tragedy of the Commons" systems archetype occurs when two efforts or activities compete for the same resources.
A)True
B)False
Answer: False
Q2) Systems thinking is the fifth discipline that integrates the other four disciplines in the popular book, The Fifth Discipline.
A)True
B)False
Answer: True
Q3) Feedback loops have levels of intensity, which if controllable, can be altered to achieve a desirable outcome.
A)True
B)False
Answer: True
Q4) The difference between an inflow or outflow goal and sum of flow is a __________.
Answer: discrepancy
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Page 5
Chapter 4: Organizations and Change Management
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Sample Questions
Q1) "Planet Power" is the slogan that Perfect Planet used to support their organization's culture, mission, and values.
A)True
B)False
Q2) Change management means achieving goals by altering behaviors or processes in response to environmental forces.
A)True
B)False
Q3) ____________ ___________ are the behaviors and beliefs associated with demographic groups that comprise an organization's available talent and customers.
Q4) The speed of technology innovations requires managers to continuously assess and adapt to its impact on internal and specific environments.
A)True
B)False
Q5) Heroes are fictional characters that organizations create to represent the company's culture.
A)True B)False
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Chapter 5: Diversity in a Global Economy
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Sample Questions
Q1) Which airline company had one of the worst safety records in the 1990s?
A)American Airlines
B)Korean Airlines
C)China Airlines
D)Lufthansa Airlines
Q2) According to Hofstede's Cultural Dimensions, the United States is on the high-end of the spectrum in what two areas?
A)Power Distance and Uncertainty
B)Individualism and Uncertainty
C)Orientation and Power Distance
D)Individualism and Competitiveness
Q3) What percentage Fortune 500's CEOs are women?
A)1%
B)4%
C)10%
D)15%
Q4) Organizations and managers that use diversity as an advantage create an internal environment that supports ______________________.
Q5) ________ is when an organization outsources to a company in another country.
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Chapter 6: Ethics and Social Responsibility
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Sample Questions
Q1) The principles, values, and beliefs that are widely considered universal are referred to as:
A)The universal level of ethics
B)The standard level of ethics
C)The unitary level of ethics
D)The global level of ethics
Q2) A(n) _________ approach is when an organization accepts responsibility, but only does the minimum required.
A)accommodative
B)proactive
C)reactive
D)defensive
Q3) Which of the following is NOT a component of Ben & Jerry's three-part mission statement?
A)Product
B)Social
C)Economic
D)Global
Q4) Choose and define three of the basic ethical principles that can help guide ethical decisions making.
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Chapter 7: Making Better Decisions
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Sample Questions
Q1) Systemic-based analyses are done before policy-based analyses.
A)True
B)False
Q2) Which company did the chapter use as an example of a reinforcing engine?
A)NASA
B)America-Online
C)Yahoo!
D)None of the above
Q3) Gathering and analyzing feedback and results is the last step in the decision-making process.
A)True
B)False
Q4) Explain the concept of groupthink using the Space Shuttle Challenger disaster as an illustrative example.
Q5) Good intuition can be an effective capacity for a manager to possess, but it can be a dangerous quality.
A)True
B)False
Q6) Explain the concept of bounded rationality.
Q7) _______ are also referred to as "rules of thumb."
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Chapter 8: Setting Goals
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Sample Questions
Q1) A plan that interprets an organizational strategy into a market or community-based opportunity for division or departmental managers is a:
A)Tactical plan
B)Long-term plan
C)Business plan
D)Standing plan
Q2) Managers set proximal goals, or short-term goals, that increase individuals' ability to reach distal goals by providing motivation and feedback.
A)True
B)False
Q3) _______________ planning keeps organizations flexible by making small, simultaneous investments in many alternative plans.
A)Business
B)Tactical
C)Operational
D)Options-based
Q4) The five main principles of goal setting in order to motivate workers are __________, __________, ____________, ___________, and __________.
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Chapter 9: Designing Strategies
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Sample Questions
Q1) Stability and cost leadership strategies are consistent with which type of company?
A)defender
B)first-mover
C)prospector
D)reactor
Q2) When an organization takes on distribution and selling of its products, it is referred to as __________ integration.
Q3) Which of the following is NOT one of the three levels of strategy?
A)organizational
B)technical
C)divisional
D)functional
Q4) The four processes of managing strategy are customer, financial, internal business process, and learning & growth.
A)True
B)False
Q5) Articulating the organization's shared vision is the _____________ process for managing strategy.
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Chapter 10: Structuring Organizations
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Sample Questions
Q1) Explain the differences in the functional, divisional, and matrix organizations
Q2) Which of the following is NOT an example of the Unity-of-Command principle?
A)Matrix organization
B)Divisional organization
C)Functional organization
D)All of the above practice Unity-of-Command
Q3) The number or contingent workers has risen sharply in recent years, comprising of about ______of the total workforce.
A)5%
B)10%
C)15%
D)20%
Q4) Vertical organizational structures are characterized by ____________ authority and ___________ channels.
Q5) _____________________ and _________________ are two ways that the chapter lists as ways companies are saving money while providing flexibility to their workers.
Q6) A compendium of policies intended to ensure transparency and fulfillment of duties to stakeholders is ______________________.
Page 12
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Chapter 11: The Human Side of Management
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Sample Questions
Q1) A ___________________ is a written account of specific tasks, duties, and responsibilities required within a particular role.
Q2) ____________________ is an organizational function that deals with people-related issues such as recruitment, performance management, benefits, training, employee motivation, safety, and administration while ensuring compliance with employment and labor laws.
Q3) Which of the following is NOT true of a typical "knowledge worker"?
A)Self-motivated
B)Vast educational background
C)Expertise in a particular field
D)Enhanced promotional opportunities
Q4) Compare and contrast training and development.
Q5) When an employee feels that they have been treated unfairly due to discrimination, they can file a(n) ______________.
Q6) A good team reflects on the hiring ability of the manager.
A)True
B)False
Q7) The two types of recruiting are ___________ and ___________.
Q8) There is a direct link between __________ employees and retention.
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Chapter 12: Managing Team Performance
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Sample Questions
Q1) Conflict often occurs when environmental forces initiate organizational system changes.
A)True
B)False
Q2) Without a _______________, team members tend to scatter and follow their own agenda and misguided beliefs, which can lead to team fragmentation.
Q3) List three symptoms of a poorly performing team:
1) _______________________
2) _______________________
3) _______________________
Q4) Which of the following is NOT one of the strategies to increase team performance according to the text?
A)Performance Development
B)Knowledge Sharing
C)Effective Meetings
D)Recognizing Excellence
Q5) List and describe four different types of teams.
Q6) Another term for social loafing is __________________.
Q7) __________ teams are also referred to as vertical or command teams.
Page 14
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Chapter 13: Managing As Leaders
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Sample Questions
Q1) The process of influence aimed at directing behavior toward the accomplishment of objectives is known as:
A)management
B)power
C)leadership
D)empowering
Q2) Fred Fiedler was the organizational psychologist who designed the contingency theory model.
A)True
B)False
Q3) Which type of leadership employs position power or legitimate power to exert influence over others?
A)Directive
B)Transformational
C)Empowering
D)Transactional
Q4) Shared leadership involves employees engaging in effective self-leadership and responsible followership.
A)True
B)False
Page 15
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Chapter 14: Understanding Individual Behavior
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Sample Questions
Q1) Inducements are:
A)intentional behaviors and attitudes that differ from or violate the accepted social norms.
B)physiological and emotional reactions experienced by individuals to excessive pressures or demands at work
C)quantifiable efforts produced by an employee, based on role and responsibilities
D)formal or informal agreement intended to entice positive or desirable behaviors.
Q2) A leader who micro-manages by issuing commands to his/her subordinates and then watching them intently has which type of leadership style?
A)directive
B)transformational
C)transactional
D)Machiavellian
Q3) Machiavellianism uses threat of punishment to achieve success.
A)True
B)False
Q4) Explain the difference between positive and negative affectivity.
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Page 16
Chapter 15: Communicating and Motivating Others
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Sample Questions
Q1) Being aware of nuances in the environment and the behaviors of others is descriptive of which discipline for good communication?
A)Compassion
B)Conscientiousness
C)Grit
D)Gratitude
Q2) Self-actualization is the first level of Maslow's Hierarchy of Needs model.
A)True
B)False
Q3) Which of the following statements is FALSE?
A)Both Maslow's and Alderfer's theories are laid out in a hierarchical structure
B)Existence needs describe our physiological and safety needs.
C)The ERG theory is known as the "Motivation-hygiene" theory.
D)The ERG theory believes that we can pursue different levels of needs simultaneously.
Q4) Face-to-face discussion is considered the richest form of communication, as it allows for direct personal contact, instant feedback, and immediate clarification.
A)True
B)False
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Chapter 16: Information and Operations
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Sample Questions
Q1) The preliminary control can also be referred to as the __________ control.
Q2) A(n) __________ is the chief accounting officer within an organization that helps control finances.
Q3) _______________ gives computers the ability to seemingly possess human intelligence and act accordingly to process information.
Q4) Which information systems help organizations with their decision-making processes?
A)ESS
B)MIS
C)ERP
D)DSS
E)None of the above
Q5) The development, maintenance, and use of computer systems, software, and networks for the processing and distribution of data is:
A)IT
B)MIS
C)DSS
D)ESS
Q6) _________ help to clarify goals and establish performance levels for employees.
Page 18
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Chapter 17: Performance Development
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Sample Questions
Q1) Operational capacity is:
A)the facility or potential for an indicated use or deployment.
B)the ability of an operation to work at its maximum of potential and successful execution.
C)the ability to develop or come into existence.
D)having the potential to function or develop in a particular way.
Q2) Define Total Quality Management (TQM) and describe three tools that help to facilitate it.
Q3) Cycle time is the measurement of quantity of product and services being made. A)True B)False
Q4) Some organizations ____________some of their services or operations to other companies as a cost-saving exercise.
Q5) Toyota staff members are strictly prohibited from halting operations during the manufacturing process except in situations involving employee safety. A)True B)False
Q6) The ___________ award is presented by the president of the United States at a ceremony held in Washington, D.C.
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Chapter 18: Entrepreneurship and Innovation
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Q1) Innovation is a process that results in new market value through the creation of:
A)financial capital.
B)human capital.
C)productivity.
D)a product or service.
Q2) Some organizations have encouraged which of the following to enhance creativity and innovation among employees?
A)take regular breaks by going for walks
B)lying down on couches placed by the windows
C)playing interactive video games
D)All of the above
Q3) Worth creation includes the activities and processes that increase the worth of a product or service.
A)True
B)False
Q4) In 1975, _________ identified a need for "software that was increasingly easy to use and more powerful" and "a new kind of computer that was affordable, adaptable, and personal."
Q5) The eight conditions for flow in the workplace include______ and ________.
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