Conflict Management Practice Exam
Course Introduction
Conflict Management explores the theories, processes, and practical strategies for effectively identifying, addressing, and resolving conflicts in various settings, including interpersonal, organizational, and intercultural contexts. Through case studies, simulations, and collaborative exercises, students will develop skills in negotiation, mediation, active listening, and problem-solving. The course emphasizes understanding the roots and dynamics of conflict, communication techniques to de-escalate tensions, and the importance of ethical considerations in managing disputes to achieve mutually beneficial outcomes.
Recommended Textbook
Interpersonal Communication Relating to Others 8th Edition by Steven A. Beebe
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12 Chapters
601 Verified Questions
601 Flashcards
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Page 2
Chapter 1: Introduction to Interpersonal Communication
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50 Verified Questions
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Sample Questions
Q1) Define explicit and implicit rules in interpersonal communication, and give your own example of each.
Answer: Explicit rules are stated or written; implicit rules are not spelled out.An example of an implicit rule is that each person in a conversation speaks in turn and does not talk over the conversational partner.An example of an explicit rule is that there is no loud talking in the college library, so conversational partners know to keep their volume low when discussing the research they are seeking.Loud talking will result in being asked to leave the library.
Q2) Research by Tidwell and Walther found that people in computer-mediated "conversations" asked less direct questions than people in face-to-face interactions, which resulted in people revealing less information about themselves.
A)True
B)False
Answer: False
Q3) All interpersonal relationship problems are communication problems.
A)True
B)False
Answer: False
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Chapter 2: Interpersonal Communication and Self
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Sample Questions
Q1) Name and define the three attachment styles.
Answer: Secure attachment style: Individuals with a secure attachment style experience greater overall feelings of hope and relationship satisfaction and tend to disclose more personal information about themselves.Anxious attachment style: Individuals with an anxious attachment style report feeling more negative emotions and stress when interacting with others, especially a romantic partner.Avoidant attachment style: People who have this type of attachment style may experience considerable discomfort and awkwardness when expressing or receiving intimacy and therefore avoid such relationships.
Q2) Efforts such as apologizing, denying an event occurred, lying, and using humor to overcome embarrassment are what researchers call attempts to A)deceive.
B)save face.
C)project.
D)divert.
Answer: B
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4
Chapter 3: Introduction to Interpersonal Communication
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Sample Questions
Q1) What is standpoint theory, and how does it explain why people with differing cultural backgrounds have different perceptions of others' behaviors? Give an example.
Answer: Standpoint theory argues that a person's social position, power, or cultural background influences how the person perceives the behavior of others.A person from a different culture has a different way of deciding whether behavior is or is not appropriate under certain circumstances.For example, in one culture, it might be completely proper to hug a stranger or give them a peck on the cheek, while in another culture such behavior would seem odd or inappropriate.Thus, from the standpoint of the person in the culture where hugging is not common, the behavior of the person who hugs readily might be seen as unacceptable and even rude.
Q2) Alyce knows that her classmate, Ginny, has unusually stringy hair.While this may be due to a genetic issue, Alyce assumes that Ginny doesn't wash her hair and skin regularly, and is an overall unclean person.She further assumes that Ginny isn't very smart.Alyce is engaging in the horn effect.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Interpersonal Communication and Diversity: Adapting to Others
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Sample Questions
Q1) Define the contact hypothesis and provide an example to illustrate the hypothesis.
Q2) The general cultural perspective on such key issues as death, God, and the meaning of life that shapes how you perceive and respond to what happens to you is called a(n)
A)prospectus.
B)ethnicity.
C)microculture.
D)worldview.
Q3) Jamal is visiting Norway as a Rotary exchange student.Shortly after his arrival to the country, he began to experience a sense of confusion, anxiety, and stress.He began to question the wisdom of committing himself to this exchange.Based upon Jamal's reaction, what is he most likely experiencing?
A)culture shock
B)ethnocentrism
C)mindfulness
D)enculturation
Q4) What are the main differences between a low-context and a high-context culture?
Q5) Define co-culture and give an example of a co-culture within the United States.
Page 6
Q6) How does social class affect communication? Give an example.
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Chapter 5: Listening and Responding Skills
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Sample Questions
Q1) Explain the difference between fact and inference, and provide an example of each.
Q2) Maria is trying to talk to Miguel about her day.She begins to realize that Miguel is tired and distracted.He has spent a long day at work and is now trying to balance the checkbook.He is also worrying about a test he has coming up soon.He just isn't ready to listen.Of which barrier to effective listening has Maria just become aware?
A)information overload
B)information rate
C)external noise
D)personal agenda
Q3) Name the four listening styles, and identify which of the four listening styles is best.Explain why it is the most appropriate.
Q4) There are some situations when the best response to another is not a verbal one.Instead, at times it can be more appropriate to A)involve other people.
B)just keep listening.
C)provide a nonverbal gesture, such as a hug or pat on the back.
D)leave the person alone to think for himself or herself.
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Chapter 6: Verbal Communication Skills
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Sample Questions
Q1) A malapropism occurs when two people use the same word to mean two different things.
A)True
B)False
Q2) The way we talk to another forms the basis of a relationship with that person.
A)True
B)False
Q3) Ethan realizes that when he communicates with Ji, who is an international student from South Korea, he may need to be sure that that his messages are more explicit, but they should not be condescending.This is an example of which of the following?
A)word picture
B)apology
C)elaborated code
D)polarization
Q4) Describe the difference(s)between assertive and aggressive communication and why one is preferable over the other.
Q5) What is the essence of linguistic determinism?
Q6) Explain symbolic interaction theory and its relevance to the study of interpersonal communication.
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Chapter 7: Nonverbal Communication Skills
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Sample Questions
Q1) If you extend your hand to be shaken, only to have it kissed by your partner, you experience expectancy violation.
A)True
B)False
Q2) Identify and explain two of the four stages of quasi-courtship behavior.
Q3) Identify and briefly describe three of the four functions researchers have identified for eye contact in interpersonal interactions.
Q4) Identify the role that each of the four spatial zones identified by Hall plays in interpersonal relationships.
Q5) Oftentimes, a student will sit in the same seat all semester and may become upset if someone else takes his or her seat.This behavior reflects which category of nonverbal behavior?
A)territoriality
B)proxemics
C)appearance
D)body movement
Q6) While words are discrete entities, nonverbal behaviors are continuous.
A)True
B)False
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Chapter 8: Conflict Management Skills
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Sample
Questions
Q1) Darius wants to sit in his easy chair and listen to his music, loudly.LaShawn, his roommate, needs some quiet time to study for a major exam the next day.If Darius listens to his music, LaShawn won't be able to study.What kind of conflict does this situation reflect?
A)simple conflict
B)pseudoconflict
C)ego conflict
D)complex conflict
Q2) According to the "struggle spectrum," which of the following is closest to the "fight" end of the scale?
A)disagreement
B)campaign
C)litigation
D)dispute
Q3) Name, describe, and give an example of each of the three types of interpersonal conflict.
Q4) Power exists in all relationships and derives from the ability to meet a person's needs.
A)True
B)False
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Chapter 9: Understanding Interpersonal Relationships
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Sample Questions
Q1) Name and describe the stages of relational de-escalation and what occurs at each of the stages, paying particular attention to communication behaviors at each stage.
Q2) This dialectical tension concerns our wish to disclose information while maintaining our privacy.
A)connectedness versus autonomy
B)predictability versus novelty
C)certainty versus uncertainty
D)openness versus closedness
Q3) Predicted outcome value theory claims that people are most attracted to
A)relationships that potentially have greater rewards than costs.
B)relationships they believe are most likely to increase their self-concept.
C)people who they predict will like them.
D)relationships where intimacy is most likely.
Q4) Which of the following is most likely an example of a relationship of choice?
A)coworkers
B)classmates
C)teammate
D)counselor
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11
Chapter 10: Managing Relationship Challenges
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Sample Questions
Q1) In order, Duck's phases of ending a relationship are:
A)intrapsychic, confidant/dyadic, social, grave-dressing, and resurrection.
B)intrapsychic, social, confidant/dyadic, grave-dressing, and resurrection.
C)confidant/dyadic, social, termination, and grave-dressing, and resurrection.
D)confidant/dyadic, termination, social, resurrection, and grave-dressing.
Q2) In this stage of the ending of a relationship, one or both partners finalize the public story that they can share with others about what happened.This takes place during the ________ phase in the dissolution process.
A)grave-dressing
B)social
C)intrapsychic
D)dyadic
Q3) When Felix tells Alex that he doesn't want to be friends anymore because, "I just don't like the way you behave around other people," the strategy for terminating their friendship, according to Baxter, is a(n)
A)indirect strategy of withdrawal.
B)direct strategy of negative identity management.
C)direct strategy of justification.
D)indirect strategy of de-escalation.
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Page 12
Chapter 11: Interpersonal Relationships: Friendship and Romance
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Sample Questions
Q1) Janelle likes Allen.When he approaches her she turns to him, waves, and gives an animated smile.She is manifesting
A)self-confidence.
B)forwardness.
C)approachability cues.
D)an open-door attitude.
Q2) When Kate wasn't with Justin, she thought about him all the time.Though they had only known each other for two months, she wanted to spend every minute with him, and had even changed her major in college so she could take classes with him.If Justin failed to return a text message to her within 15 or 20 minutes, she would become anxious and fearful, but when she received an affirming message, she would quickly bounce back up to "cloud nine." Justin felt the same about Kate.Which of the following types of love characterizes their relationship?
A)storge
B)ludus
C)pragma
D)mania
Q3) Define friendship and list at least six of the qualities of friendship.
Q4) Describe the five sometimes overlapping stages of childhood friendships.
Page 13
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Chapter 12: Interpersonal Relationships: Family and Workplace
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Sample Questions
Q1) Which skill for improving family communication is involved when family members ask questions, reflect content and feelings, and perception-check to clarify the meaning of messages?
A)Take time to talk about relationships and feelings.
B)Listen actively and clarify the meaning of messages.
C)Support and encourage one another.
D)Use productive strategies for managing conflict, stress, and change.
Q2) The level of conformity is the degree to which the family emphasizes embracing the same values, attitudes, and beliefs.
A)True
B)False
Q3) Regardless of the current status of your family, you have only one family of origin.
A)True
B)False
Q4) Define family and identify the type of family in which you were raised by applying the makeup of your family to the definitions in your textbook.
Q5) Explain leader-member exchange (LMX)theory.
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