Computer Information Systems
Exam Answer Key
Course Introduction
Computer Information Systems explores how technology, people, and processes interact within organizations to facilitate the collection, storage, processing, and distribution of information. Students will gain a foundational understanding of computer hardware, software, networking, databases, and systems analysis, with an emphasis on practical applications in business and organizational environments. The course covers topics such as information system development, data management, cybersecurity, and ethical considerations, equipping students with the skills to leverage information systems for improved decision-making and organizational efficiency.
Recommended Textbook
Essentials of Management Information Systems 10th Edition by Kenneth C. Laudon
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12 Chapters
1080 Verified Questions
1080 Flashcards
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Page 2
Chapter 1: Business Information Systems in Your Career
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/35429
Sample Questions
Q1) Which of the following is not one of the three major categories of business problem solving?
A)Environment
B)Organization
C)Technology
D)People
Answer: A
Q2) Data management technology consists of:
A)the physical hardware and media used by an organization for storing data.
B)the detailed,preprogrammed instructions that control and coordinate the computer hardware components in an information system.
C)the software governing the organization of data on physical storage media.
D)the hardware and software used to transfer data.
Answer: C
Q3) Whereas marketing and financial careers have been transformed by the growth in information systems,management has-so far-remained relatively unaffected.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Global E-Business and Collaboration
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Each of the following is a quality of business organization and structure that serves to enable productive collaboration,except:
A)open culture.
B)strong hierarchy.
C)decentralized structure.
D)breadth of collaboration.
Answer: B
Q2) From your reading of the case study discussing airline baggage handling,which of the following business objectives is central to driving the improvement of baggage-handling information systems?
A)Survival
B)Competitive advantage
C)New products and services
D)Operational excellence
Answer: D
Q3) TPS help managers monitor the firm's relations with the external environment.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Achieving Competitive Advantage With Information Systems
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Customers are one of the competitive forces that affect an organization's ability to compete.
A)True
B)False Answer: True
Q2) When a firm provides a specialized product or service for a narrow target market better than competitors,they are using a ________ strategy.
A)product differentiation
B)market niche
C)mass customization
D)process efficiency Answer: B
Q3) Quality control is seen as an end in itself in Six Sigma.
A)True
B)False Answer: False
Q4) Probably the best single way to reduce quality problems is to reduce cycle time. A)True
B)False Answer: True
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Chapter 4: IT Infrastructure: Hardware and Software
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Web browsers are the primary interface for accessing the Internet.
A)True
B)False
Q2) A client computer networked to a server computer,with processing split between the two types of machines,is called a(n)________ architecture.
A)service-oriented
B)on-demand
C)multitiered client/server
D)two-tiered client/server
Q3) Virtualization:
A)allows one operating system to manage several physical machines.
B)has enabled microprocessor manufacturers to reduce the size of transistors to the width of an atom.
C)can boost server utilization rates to 70% or higher.
D)allows smartphones to run full-fledged operating systems.
Q4) A mainframe is a type of legacy workstation.
A)True
B)False
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Chapter 5: Foundations of Business Intelligence: Databases and Information Management
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Within a corporate information services department,the task of creating the physical database and its logical relations are responsibilities of the ________ function.
A)database administration
B)data administration
C)server administration
D)data modeling
Q2) Identify and describe the three basic operations used to extract useful sets of data from a relational database?
Q3) Both Oracle and Microsoft Access use SQL to retrieve information from the database.
A)True
B)False
Q4) An automated or manual file that stores information about data elements and data characteristics such as usage,physical representation,ownership,authorization,and security is the:
A)data dictionary.
B)data definition diagram.
C)entity-relationship diagram.
D)relationship dictionary.
Page 7
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Chapter 6: Telecommunications, the Internet, and Wireless Technology
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) The process of employing techniques to help a Web site achieve a higher ranking with the major search engines is called:
A)VPN.
B)IAB.
C)SEM.
D)SEO.
Q2) Based on your reading of the examples in the chapter,what would be the best use of RFID for a business?
A)Logging transactions
B)Managing the supply chain
C)Lowering network costs
D)Enabling client communication
Q3) A(n)________ is a box consisting of a radio receiver/transmitter and antennas that links to a wired network,router,or hub.
A)hotspot
B)access point
C)server
D)wireless router
Q4) What has made the Google search engine so successful?
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Chapter 7: Securing Information Systems
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90 Flashcards
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Sample Questions
Q1) To secure mobile devices,a company will need to implement special mobile device management software.
A)True
B)False
Q2) How is the security of a firm's information system and data affected by its people,organization,and technology? Is the contribution of one of these dimensions any more important than the other? Why?
Q3) You have been hired as a security consultant for a law firm.Which of the following constitutes the greatest source of security threats to the firm?
A)Wireless network
B)Employees
C)Authentication procedures
D)Lack of data encryption
Q4) One form of spoofing involves forging the return address on an e-mail so that the e-mail message appears to come from someone other than the sender.
A)True
B)False
Q5) What is a digital certificate? How does it work?
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Chapter 8: Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Customer relationship management systems typically provide software and online tools for sales,customer service,and:
A)marketing.
B)account management.
C)advertising.
D)public relations.
Q2) When tailoring a particular aspect of a system to the way a company does business,enterprise software can provide the company with:
A)configuration tables.
B)Web services.
C)data dictionaries.
D)middleware.
Q3) A distortion of information about the demand for a product as it passes from one entity to the next across the supply chain is called the ________ effect.
A)network
B)bullwhip
C)ripple
D)whirlpool
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Chapter 9: E-Commerce: Digital Markets,digital Goods
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Consumers selling goods and services electronically to other consumers best describes:
A)disintermediation.
B)C2C e-commerce.
C)M-commerce.
D)B2C e-commerce.
Q2) Retail consumer e-commerce is still growing at double-digit rates.
A)True
B)False
Q3) ________ is a peer-to-peer market in which participants bet on the outcomes of current events,business,or social trends.
A)Crowdsourcing
B)A net marketplace
C)A prediction market
D)A futures auction
Q4) You have been hired as a marketing consultant by a law firm in Los Angeles that specializes in juvenile justice.What ways can you use the Internet as a marketing tool and to advertise the firm's services?
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11
Chapter 10: Improving Decision Making and Managing Knowledge
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90 Flashcards
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Sample Questions
Q1) Backward sensitivity analysis software is used for:
A)supply chain optimization.
B)historical what-if analysis.
C)goal seeking.
D)reverse forecasting.
Q2) What type of model asks what-if questions repeatedly to determine the impact on outcomes of changes in one or more factors?
A)Mathematical
B)Sensitivity analysis
C)Goal seeking
D)Forecasting
Q3) ________ is a rule-based technology that can represent the imprecise categories by creating rules that use approximate or subjective values.
A)CBR
B)Fuzzy logic
C)A genetic algorithm
D)An expert system
Q4) The business value of a GDSS is improved decision making.How does a GDSS accomplish this?
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Chapter 11: Building Information Systems and Managing Projects
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90 Flashcards
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Sample Questions
Q1) Prototyping is more iterative than the conventional lifecycle.
A)True
B)False
Q2) In an object-oriented development framework for a university,how would the classes Degree,Mathematics,and Physics be related?
A)Degree would be a sister class to Mathematics and Physics.
B)Degree is a superclass to Mathematics and Physics.
C)Mathematics and Physics would be ancestors to Degree.
D)Degree would be a subclass to Mathematics and Physics.
Q3) Businesses can use component-based development to create their e-commerce applications.
A)True
B)False
Q4) Which process develops a detailed description of the functions that a new information system must perform?
A)Feasibility study
B)Requirements analysis
C)Systems design
D)Test plan development
13
Q5) Identify and describe the main five systems development approaches.
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Chapter 12: Ethical and Social Issues in Information Systems
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Sample Questions
Q1) It is not feasible for companies to produce error-free software because:
A)any programming code is susceptible to error.
B)it is too expensive to create perfect software.
C)errors can be introduced in the maintenance stage of development.
D)any software of any complexity will have errors.
Q2) What legal mechanism protects the owners of intellectual property from having their work copied by others?
A)Patent protection
B)Intellectual property law
C)Copyright law
D)Fair Use Doctrine
Q3) The Online Privacy Alliance:
A)encourages self regulation to develop a set of privacy guidelines for its members.
B)protects user privacy during interactions with Web sites.
C)has established technical guidelines for ensuring privacy.
D)is a government agency regulating the use of customer information.
Q4) How does the use of electronic voting machines act as a "double-edged sword?" What moral dimensions are raised by this use of information technology?
Page 14
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