Communication for Managers Final Exam
Course Introduction
This course equips aspiring and current managers with essential communication skills necessary for effective leadership in diverse organizational settings. Through a combination of theory and practical application, students will learn how to craft clear messages, facilitate productive meetings, provide constructive feedback, and adapt communication strategies to various audiences. Emphasis is placed on interpersonal, team, and organizational communication, as well as navigating challenging conversations, managing conflict, and utilizing digital communication tools. By the end of the course, participants will be prepared to foster collaboration, enhance team dynamics, and drive organizational success through strategic communication.
Recommended Textbook
Managerial Communication 7th Edition by
Geraldine E. Hynes
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15 Chapters
748 Verified Questions
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Chapter 1: Communicating in Contemporary Organizations
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Sample Questions
Q1) Ethics has no application in business communication.
A)True
B)False
Answer: False
Q2) Age diversity management ______.
A)applies only to the U.S.culture
B)protects the rights of older people
C)includes considerations of the way employees work
D)is especially important to menial jobs
Answer: C
Q3) What are some of the differences between men and women in workplace communication style?
Answer: Men may be more assertive than women.Women show more social support and sympathy to colleagues.Men and women provide different types of feedback.Leadership styles of men and women differ.Women and men convey a different nonverbal message with the same gesture.Men use space differently with other men than with women.Men and women use different persuasive strategies.Women in management are typically more risk averse than men,take a longer term perspective,and are more relationship oriented.
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Chapter 2: Understanding the Managerial Communication Process
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Sample Questions
Q1) Prompt postmortems are unpleasant but valuable tools for work performance improvement.
A)True
B)False
Answer: True
Q2) Abstracting is the process of looking at a big picture and omitting details.
A)True
B)False Answer: False
Q3) Effective communication is the key to planning,leading,organizing,and controlling the resources of the organization.
A)True
B)False Answer: True
Q4) National culture is how we communicate at work.
A)True
B)False Answer: True
Page 4
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Chapter 3: Communicating With Technology
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Sample Questions
Q1) When a manager uses the face-to-face channel to remind her team of a regular routine meeting,she is ignoring which message factor?
A)sensitivity
B)negativity
C)complexity
D)persuasiveness
Answer: A
Q2) Bandwidth is the information transmission capacity of the available sensory channels.
A)True
B)False
Answer: True
Q3) In terms of information theory,selective attention is the result of information jamming.
A)True
B)False Answer: True
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Page 5
Chapter 4: Managing Meetings and Teams
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Sample Questions
Q1) Studies have shown that brainstorming increases the production of new ideas.
A)True
B)False
Q2) When attempting to halt a disruption during a meeting,the facilitator should not ______.
A)paraphrase other's statements
B)use the Delphi technique
C)allow multitasking such as checking e-mail
D)ask open,unbiased questions
Q3) Give two good reasons to have a business meeting and two poor reasons to have a meeting.
Q4) Which is not a disadvantage of teamwork?
A)increased chance of communication problems
B)high cost
C)low-quality decisions
D)overuse
Q5) When the size of the meeting becomes larger than 10 members,a V-shaped seating arrangement is preferred.
A)True
B)False
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Chapter 5: Making Presentations
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Sample Questions
Q1) The first step in planning an effective presentation is preparing the introduction.
A)True
B)False
Q2) When a speaker believes that presenting statistics will persuade the audience,he/she is confusing ______.
A)features and benefits
B)numbers and facts
C)assumptions and observations
D)past and future
Q3) "Tell-show-do" is the best sequence for a speaker when ______.
A)summarizing
B)giving instructions
C)telling a story
D)persuading
Q4) You are in a routine department meeting when suddenly the leader calls on you to "say a few words" about the progress of your task force on the employee retention problem your company is facing.You have no time to prepare.What strategies described in the chapter should you apply for this impromptu speaking situation?
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Chapter 6: Communicating Visually
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Sample Questions
Q1) When using a small data set,tables and charts may be equally easy for audiences to interpret.
A)True
B)False
Q2) Decorative typefaces are appropriate for promotional documents.
A)True
B)False
Q3) You work in the human resources department of a company that has partnered with a similar company in Brazil on a big contract.You have been asked to create a visual that will help the sales team understand who their counterparts are in the Brazilian company.What should you create?
A)flowchart
B)map
C)table
D)organizational chart
Q4) What are four strategies for creating accessible graphics?
Q5) Readers may interpret inconsistent use of design elements to signal emphasis. A)True
B)False
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Chapter 7: Writing in the Workplace
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Sample Questions
Q1) Which of the following is not a disadvantage of collaborative writing?
A)Collaboration takes more time.
B)Collaboration causes conflicts.
C)Members may not contribute their fair share.
D)The final document has a corporate style.
Q2) Revising involves which of the following?
A)writing a paper with as few errors as possible
B)rewriting the paper as many times as necessary
C)neatness
D)reading what has been written for clarity,accuracy,and tone
Q3) When should a writer edit a document?
A)before revising
B)at the same time as revising
C)after revising
D)instead of revising
Q4) Paragraphs bring separate thoughts together and arrange them to convey a single important idea.
A)True
B)False
Q5) What are four strategic advantages of written managerial communication?
Page 9
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Chapter 8: Writing Routine Messages
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Sample Questions
Q1) For which of the following should you use the indirect strategy?
A)inquiries
B)positive responses to claims
C)requests
D)none of these
Q2) The most likely audience question is,"What is the purpose of this message?"
A)True
B)False
Q3) Since managers write so many e-mails every day,they are not held to the same writing standards as letters.
A)True
B)False
Q4) The "you" attitude deals with the writer's feelings and should be expressed as such when writing.
A)True
B)False
Q5) An appropriate strategy for most negative messages is the indirect one.
A)True
B)False
Q6) How can a writer de-emphasize the negative in messages?
Page 10
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Chapter 9: Writing Reports and Proposals
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Sample Questions
Q1) When intended readers are internal to the organization,a letter report is the appropriate format.
A)True
B)False
Q2) Actually writing the report takes more time than doing the preliminary groundwork.
A)True
B)False
Q3) A popular format for formal business reports is ______.
A)PowerPoint decks
B)memos
C)e-mails
D)blogs
Q4) Long reports tend to have a more informal appearance.
A)True
B)False
Q5) Generally,the title page is the first page for most formal reports.
A)True
B)False
Q6) What purposes does the transmittal document serve?
Page 11
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Chapter 10: Listening
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Sample Questions
Q1) The major reason for developing effective listening is to build relationships between people.
A)True
B)False
Q2) An attempt to use empathic listening is often enough to open communication.
A)True
B)False
Q3) Which question seeks to get a deeper level of information?
A)neutral
B)open-ended
C)primary
D)secondary
Q4) There is no need to wait until the end of the message to summarize it.
A)True
B)False
Q5) The LAW of listening stands for ______.
A)Listening equals Asking plus Winning
B)Listening equals Ability plus Willingness
C)Listening equals Assets plus Wisdom
D)Listening equals Attitude plus Work
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Chapter 11: Communicating Nonverbally
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Sample Questions
Q1) South American and Arab business people generally prefer to operate in the same proxemic zone as U.S.business people.
A)True
B)False
Q2) Which of the following is NOT a deception-related gesture?
A)hand to face
B)mouthcover
C)folding hands
D)moustache-stroke
Q3) Mostly,managers do not believe that casual dress affects the quality of work.
A)True
B)False
Q4) Which type of gesture has one set meaning that almost everyone agrees on?
A)illustrators
B)emblems
C)regulators
D)adaptors
Q5) Nonverbals enhance communication by combating the effects of noise.
A)True
B)False
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Chapter 12: Communicating Across Cultures
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Sample Questions
Q1) The need for more intercultural awareness arises from ______.
A)the global village concept
B)different greeting and gift-giving rituals
C)different standards of business dress
D)both different greeting and gift-giving rituals and different standards of business dress
Q2) Of the following countries,which is said to have weak uncertainty avoidance?
A)England
B)Germany
C)Japan
D)United States
Q3) Which one of the following is NOT a dimension of cultural differences,according to Hofstede?
A)power distance
B)uncertainty acceptance
C)individualism/collectivism
D)masculinity/femininity
Q4) What should a manager do to prepare for an assignment in another country?
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Chapter 13: Managing Conflict
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Q1) Bargaining is the best conflict resolution strategy when ______.
A)neither party believes he or she has the power to "force" the issue
B)the parties have different goals
C)status differences between the parties are strong
D)both neither party believes he/she has the power to "force" the issue and the parties have different goals are correct choices
Q2) A manager needs to enter the conflict situation believing others' opinions are beneficial.
A)True
B)False
Q3) The problem-solving strategy is also known as the win-win approach to conflict management.
A)True
B)False
Q4) Cognitive intelligence (IQ)is more important than emotional intelligence (EQ)for managerial success.
A)True
B)False
Q5) How can conflict benefit an organization?
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Chapter 14: Negotiating
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Q1) When one or both parties see a situation as one in which one party will lose or gain something in exchange for the other party's loss or gain,a negotiation strategy is best.
A)True
B)False
Q2) The letter of intent is a common tool employed either before or after negotiation.
A)True
B)False
Q3) Which layer of the strategic communication model is relevant to negotiation?
A)the first layer
B)the second layer
C)the third layer
D)all of these are correct
Q4) Which of the following is NOT a valid purpose for questions during negotiations?
A)arousing attention
B)obtaining information
C)discouraging thinking
D)clarifying
Q5) Define BATNA in a negotiation.Give an example.
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Chapter 15: Conducting Interviews
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Sample Questions
Q1) Which interview format is best employed when the interviewee should help set the direction?
A)structured
B)unstructured
C)mini-structured
D)semistructured
Q2) Which of the following is NOT a barrier to effective interviews listed in the chapter?
A)first impressions
B)organizational culture
C)confusing facts with inferences
D)nonverbal communication
Q3) Promotion decisions are based on several factors in addition to an employee's performance.
A)True
B)False
Q4) List several opportunities to network outside the workplace that can result in a professional advantage.
Q5) According to Jack Gibb,how can a manager create a supportive communication environment?
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