Communication and Social Interaction
Exam Questions
Course Introduction
This course explores the fundamental principles of human communication within the context of social interaction. Students will examine both verbal and nonverbal communication processes, the role of culture and identity, and the ways in which communication shapes relationships, group dynamics, and community engagement. Through a combination of theoretical frameworks and practical case studies, the course enables students to analyze and improve their interpersonal skills, navigate conflict, and effectively interpret and construct messages in diverse social settings.
Recommended Textbook
Floyd Interpersonal Communication 2nd Edition by Kory Floyd
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12 Chapters
579 Verified Questions
579 Flashcards
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Chapter 1: About Communication
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51 Verified Questions
51 Flashcards
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Sample Questions
Q1) Which of the following would be considered an instrumental need that can be met through communication?
A) developing a romantic relationship with someone you find attractive
B) convincing your roommate to turn off her music by midnight each night
C) talking with your grandfather on the telephone after not speaking with him for a while
D) making small talk with a stranger you just met at a party
Answer: B
Q2) What term is used to describe anything that interferes with the accurate decoding of a message?
A) channel
B) noise
C) feedback
D) context
Answer: B
Q3) Competent communication must be both effective and appropriate.
A)True
B)False
Answer: True
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Chapter 2: Culture and Gender
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) Idioms and gestures are examples of
A) communication codes
B) cultural truisms
C) cultural speech development
D) communication power-distance
Answer: A
Q2) Which of the following statements is not true about high-context cultures?
A) maintaining harmony is important
B) offering personal opinions is valued
C) offenses are to be avoided
D) environmental cues are important
Answer: B
Q3) The process by which cultural traditions are passed from one generation to the next is known as:
A) enculturation
B) cultural adaption
C) cultural transmission
D) acculturation
Answer: A
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Page 4
Chapter 3: Communication and the Self
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51 Verified Questions
51 Flashcards
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Sample Questions
Q1) Which face need refers to our need to be respected for our abilities and intelligence?
A) autonomy face
B) competence face
C) character face
D) fellowship face
Answer: B
Q2) Your text discussed several potential risks of self-disclosure. Which of the following was not among them?
A) violating privacy boundaries
B) obligating others
C) rejection
D) damaging personal health
Answer: D
Q3) The way you tend to think and act in most situations defines your:
A) personality
B) self-concept
C) self-image
D) behavioral consistency
Answer: A
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Page 5
Chapter 4: Interpersonal Perception
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Sample Questions
Q1) People "see" faces in all sorts of natural phenomena, including clouds, tree bark, and even rocks on Mars. That is an example of which perception-making process?
A) egocentrism
B) perceptual set
C) positivity bias
D) recency effect
Q2) Which of the following processes is at work when we are able to recall only information that confirms our existing stereotypes?
A) stereotype recall bias
B) selective perception
C) selective memory bias
D) self-serving recall bias
Q3) Perceptual ability is influenced by social and occupational roles.
A)True
B)False
Q4) Egocentrism is a normal stage of human development.
A)True
B)False
Q5) What is mindfulness and how can we engage that process when making attributions?
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Chapter 5: Language
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Sample Questions
Q1) The claim that "4 out of 5 doctors prefer" a certain medication for a headache is an example of what kind of statement?
A) an equivocal statement
B) weasel words
C) a red herring
D) an allness claim
Q2) Your text has made the suggestion that generally positive forms of language, like humor, can sometimes have negative consequences, and that generally negative forms of language, like profanity, can sometimes be positive. This point illustrates how much the effects of language depend on the context in which it is used. In a short essay, explain this point by using concrete examples of humor and profanity (as both positive and negative). Then, extend your discussion to the other forms of speech discussed in the chapter, including euphemism, slang, libel, slander, and hate speech. It is true that each of these forms of language could have either positive or negative effects, depending on the context?
Q3) All language is symbolic, and all symbolic systems constitute language.
A)True
B)False
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Chapter 6: Nonverbal Communication
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Sample Questions
Q1) Which of the following claims about facial expressions of emotion is not true?
A) Extroverts tend to be better than introverts at interpreting nonverbal expressions of emotion.
B) Women are generally better than men at understanding facial displays of emotion.
C) Happiness is the easiest facial expression to decode.
D) Facial expressions are second only to vocal behaviors in their ability to express emotion.
Q2) When people get excited or aroused, this usually happens to their voice:
A) increased articulation
B) decreased loudness
C) reduced inflection
D) elevated pitch
Q3) Which of the following vocal behaviors is a dimension of nonverbal communication?
A) tone of voice
B) rate of speech
C) loudness
D) all of these
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Chapter 7: Listening
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Sample Questions
Q1) Rachel finished her oral exam in her Spanish class and her teacher, Señora Lopez, evaluated her performance. Although Rachel did well on the exam and most of Señora Lopez's comments were positive, Rachel only focused on the negative critiques and felt very bad about her performance. Rachel just engaged in which of the following behaviors?
A) pseudolistening
B) content-oriented listening
C) selective attention
D) negative attention bias
Q2) Your textbook talks about a number of studies that have consistently shown that the majority of people tend to think they are very good listeners. Take a minute to honestly evaluate your own listening skills. What listening habits have you developed that make you a good listener? What are things you could improve on to become a better listener? Are the strengths or challenges you presented confined to a certain social or relational context (e.g., work, school, familial relationships, romantic relationships)?
Q3) Information overload can impair our ability to listen effectively.
A)True
B)False
Q4) Using concrete examples, compare and contrast hearing and listening.
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Chapter 8: Social and Personal Relationships
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Sample Questions
Q1) This display rule involves acting as though you're indifferent or emotionless when you are actually experiencing an emotion:
A) de-intensification
B) inhibition
C) simulation
D) masking
Q2) Denying and suppressing felt emotions can contribute to a number of health problems.
A)True
B)False
Q3) Using you-statements to describe your emotions is problematic because:
A) it provides specific prescriptions for change
B) it fails to acknowledge the part you play in determining your feelings
C) it involves blaming yourself for your emotions
D) it doesn't allow you to separate emotions from actions
Q4) Remorse is a secondary emotion composed of disgust and fear.
A)True
B)False
Q5) Define and give examples of Ekman and Friesen's five display rules.
Q6) Explain and provide a concrete example of meta-emotion.
Page 10
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Chapter 9: Family and Intimate Relationships
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Sample Questions
Q1) This theory predicts that the more we learn about someone, the more we like that person:
A) social exchange theory
B) uncertainty reduction theory
C) attraction theory
D) equity theory
Q2) Which of the following is NOT an emotional reward commonly associated with close relationships?
A) comfort
B) happiness
C) emotional continuity
D) empathy
Q3) Uncertainty reduction theory suggests that people get to know each other if they believe the effort will be worth it.
A)True
B)False
Q4) Discuss the differences between Berger and Calabrese's uncertainty reduction theory and Sunnafrank's predicted outcome value theory.
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Page 11
Chapter 10: Conflict and Power
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Sample Questions
Q1) Couples tend to progress through the stages of coming together in much the same way.
A)True
B)False
Q2) Using what you know about the significance of marital and romantic relationships, make a case for or against the legalization of same-sex marriage. Base your argument not just on your personal beliefs or individual morality, but also on what you have learned in this chapter about the social expectations for marriage and their exceptions.
Q3) Your textbook identified two important patterns of emotional expression that distinguish happy from unhappy couples. Describe the two patterns of emotional exchange in detail. Of the two, which do you feel is more damaging to a couple? Justify your choice by drawing from other information you have learned in the chapter about satisfying and dissatisfying intimate relationships.
Q4) Give brief examples of each of Knapp's five stages of relationship termination.
Q5) Dialectical tensions are rare in most intimate relationships.
A)True
B)False
Q6) Give brief examples of each of Knapp's five stages of relationship formation.
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Chapter 11: Interpersonal Deception
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Sample Questions
Q1) Which of the following is true with respect to interpersonal conflict?
A) It involves independent parties.
B) It involves perceived scarce resources.
C) It occurs within oneself.
D) It is synonymous with disagreement.
Q2) Explain and provide a hypothetical example of the principle of least interest.
Q3) Traditional gender socialization encourages men to use accommodating conflict management strategies.
A)True
B)False
Q4) Jon recently stopped a conflict with his girlfriend, Ana, and said to her, "You don't know how to have a disagreement without losing your temper and swearing!" Ana replied, "Well at least I want to confront the issues instead of avoiding them!" Jon and Ana's exchange is an example of:
A) the content dimension of conflict
B) the relational dimension of conflict
C) meta-conflict
D) pseudoconflict
Q5) Define and give examples of French and Raven's five forms of power.
Q6) Identify and briefly define each of Gottman's Four Horsemen of the Apocalypse.
Page 13
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Chapter 12: Emotion
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Sample Questions
Q1) When lying to a stranger, one will usually be more successful doing so in a face-to-face conversation than in an email message.
A)True
B)False
Q2) Explain the difference between interactive and non-interactive contexts. Indicate which one advantages deceivers when they are lying to strangers, and explain why.
Q3) What is meant by the phrase "deception can serve as a social lubricant?"
A) People commonly engage in deception to get what they want from other people.
B) People commonly engage in deception to avoid hurting others' feelings.
C) People commonly engage in deception in order to impress others.
D) People commonly engage in deception in order to increase their number of friends.
Q4) One thing that research has taught us is that many of the average person's beliefs about deception are wrong (e.g., lack of eye contact is a good clue to deception, most people are good at spotting deception, it is harder to lie to a suspicious person than an unsuspicious one). Offer reasoned speculation as to why people's beliefs about interpersonal deception are, on average, so inaccurate. Consider the potential roles played by emotion, religion, the media, and the psyche.
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