Clinical Dental Practice Management
Mock Exam
Course Introduction
Clinical Dental Practice Management provides students with a comprehensive understanding of the principles and strategies essential for effectively running a modern dental practice. The course covers topics such as patient scheduling, financial management, team leadership, ethics, and regulatory compliance, alongside the integration of technology and digital records in practice operations. Emphasis is placed on developing communication skills, problem-solving approaches to challenges encountered in clinical settings, and strategies for patient-centered care. By the end of the course, students will be equipped with the foundational knowledge and practical tools necessary to manage and lead a successful dental clinic efficiently and ethically.
Recommended Textbook Practice Management for the Dental Team 7th Edition by Betty Ladley Finkbeiner
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18 Chapters
332 Verified Questions
332 Flashcards
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Chapter 1: The Business of Dentistry
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17 Verified Questions
17 Flashcards
Source URL: https://quizplus.com/quiz/25108
Sample Questions
Q1) _____ percent of people who fail at their jobs do not work well with their coworkers.
A) Fifty
B) Sixty
C) Seventy
D) Eighty
Answer: D
Q2) Successful dentists do not take risks with their dental practice. Remaining status quo will result in success.
A) The first statement is true; the second statement is false.
B) The first statement is false; the second statement is true.
C) Both statements are true.
D) Both statements are false.
Answer: D
Q3) Management is defined as:
A) the process of providing quality care for the patient.
B) the act of leading a team of persons to accomplish goals and objectives.
C) an enterprise in which one is engaged to achieve a livelihood.
Answer: B
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3
Chapter 2: Dental Team Management
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13 Verified Questions
13 Flashcards
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Sample Questions
Q1) Time management involves:
A) planning ahead.
B) following through.
C) delegating work to others.
D) all of the above.
Answer: D
Q2) Conflict rarely exists in the dental office environment.
A)True
B)False
Answer: False
Q3) Which of the following topics should be avoided during an interview with a prospective employee?
A) Availability to work overtime
B) Career objectives
C) Age of the applicant
D) Interest in working at a satellite office site
Answer: C
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Page 4
Chapter 3: Patient Management
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15 Flashcards
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Sample Questions
Q1) Newsletters are examples of which type of marketing?
A) Internal
B) External
C) Both
D) Neither Answer: C
Q2) In the dental office, nonverbal cues are very common.
A)True
B)False
Answer: True
Q3) It is recommended that dental office staff use terms that create a positive environment.
A)True
B)False Answer: True
Q4) The single most important characteristic in a staff member is an enthusiastic attitude.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Legal and Ethical Issues in the Dental Business
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32 Verified Questions
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Sample Questions
Q1) An administrative assistant records information on a patient's clinical record that is dictated by the dentist after treatment is complete. Later, litigation is brought against the dentist for the rendered treatment. The administrative assistant is asked to testify. Which of the following is true?
A) The administrative assistant is an expert witness.
B) The administrative assistant is an eyewitness.
C) The administrative assistant can testify only to what she or he was told to write in the record.
Q2) A patient is consistently late and fails to keep appointments without advance notice to the practice. The dentist gets fed up and decides not to treat the patient anymore. What charges could be brought against the dentist?
A) Abandonment
B) Assault and battery
C) Invasion of privacy
D) Criminal law
Q3) If found guilty of a criminal complaint, the defendant is only required to pay for damages.
A)True
B)False
6
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Chapter 5: Technology in the Business Office
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23 Verified Questions
23 Flashcards
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Sample Questions
Q1) With the use of digital technology, radiographs can be transferred to a dental specialist's office in a matter of minutes.
A)True
B)False
Q2) Soft copy
A)A hand-operated device that controls the cursor and is used to input processing commands without the use of a keyboard
B)In data communications, a collection of computer and other equipment that use communication channels to share data, information, and hardware and software
C)An electronic device that can "read" text, images, and barcodes and transfer them into a computer system
D)Computer output display on a computer monitor
E)The recording of information so that it can be recalled for later use
F)A set of instructions or programs that direct the operation of a computer
Q3) The acronym CD-ROM stands for compacted data read-only memory.
A)True
B)False
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Chapter 6: Office Design and Equipment Placement
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13 Verified Questions
13 Flashcards
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Sample Questions
Q1) The "work triangle" in a business office consists of the reception zone, the work area zone, and the ___ zone.
A) intraoffice communication
B) multioffice communication
C) printing
D) patient
Q2) In 1970, the ___ Act was passed to ensure dental healthcare workers have a safe working environment.
A) OSHA
B) ADA
C) DANB
D) CDC
Q3) All of the following are examples of how to reduce fatigue and eyestrain when working on the computer except:
A) using good posture.
B) using an ergonomically designed chair.
C) purchase of reading glasses.
D) standing up every half-hour.
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8
Chapter 7: Working With Dental Office Documents
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) How many teeth are present in the primary dentition?
A) 10
B) 20
C) 32
D) 52
Q2) All of the following are considered nonessential documents except:
A) announcements.
B) pamphlets.
C) personal reminders.
D) petty cash vouchers.
Q3) HIPAA applies only to clinical records that are transmitted electronically, not financial records.
A)True
B)False
Q4) When transferring patient records from the office to another site, the administrative assistant must do all except which of the following?
A) Obtain consent from the patient or legal representative.
B) Retain the original record in the office.
C) Transfer the entire record.
D) Copy the radiographs and retain the originals.
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Chapter 8: Storage of Business Records
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Sample Questions
Q1) When storing a document electronically, coding should be placed at the bottom of the document indicating the originator, directory name, and document name for easy retrieval. A subdirectory may be used if necessary.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q2) Which of the following names would be filed first in alphabetical order, and which name would be filed last? 1. Harold O. Smith
2) Richard Smythe
3) Ronald Smythe
4) Rick Smith
5) Ricardo M. Smith
A) 1 and 3
B) 2 and 4
C) 1 and 5
D) 2 and 5
E) 1 and 4
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Chapter 9: Written Communications
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24 Flashcards
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Sample Questions
Q1) An alternative to purchasing letterhead for the office is to create a letterhead via a template using word processing software. Such a template must be created each time a letter is processed.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q2) What is the minimum number of lines that should be provided for a signature in a business letter?
A) One
B) Two C) Four
D) Six
Q3) With the use of word processing and graphics software, it is possible to eliminate the purchase of preprinted stationery.
A)True
B)False
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Chapter 10: Telecommunications
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Sample Questions
Q1) Which of the following words provides patient comfort?
A) "Spit"
B) "Pull"
C) "Cut"
D) "Old patient"
E) "Former patient"
Q2) An instant messaging system is a nonverbal way in which the dentist and dental staff can communicate within the office by means of a light system.
A)True
B)False
Q3) A transmission machine that scans a document and transmits an image of a document over a standard telephone line is a:
A) pager
B) scanner
C) facsimile (FAX) machine
D) cellular phone
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Chapter 11: Appointment Management Systems
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11 Flashcards
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Sample Questions
Q1) When scheduling appointments for a porcelain-fused-to-metal crown, what is the minimum number of appointments needed?
A) One
B) Two
C) Three
D) Four
Q2) A "buffer" is used in the appointment scheduler for:
A) emergency dental appointments.
B) busy periods of the morning.
C) busy periods of the afternoon.
D) all of the above.
Q3) An outline of a dental appointment book is referred to as a:
A) matrix.
B) binder.
C) context.
D) scale down.
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Chapter 12: Recall Systems
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7 Verified Questions
7 Flashcards
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Sample Questions
Q1) Which recare system has the patient scheduling appointments before they leave the office?
A) Advanced appointment system
B) Telephone recare system
C) Mail system
D) E-mail system
Q2) Disadvantages of using a telephone recare system include all except which of the following?
A) May not get an answer
B) May disturb the person called
C) May be a practice builder
D) Administrative assistant may be responsible for this system
Q3) The dental office staff must inform the patient he will be removed from the system if he has not been in the office for a period of years.
A)True
B)False
Q4) A recall system involves only making appointments for teeth cleaning.
A)True
B)False
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Chapter 13: Inventory Systems and Supply Ordering
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16 Flashcards
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Sample Questions
Q1) Which of the following supplies is a capital item?
A) Stationery
B) Computer
C) Software
D) Evacuator tip
Q2) It is not necessary to review invoices received from the dental supply house.
A)True
B)False
Q3) The __ inventory system uses separate cards for each item ordered.
A) card
B) manual
C) index
D) data
Q4) When a dental supply has an expiration date, it is commonly referred to as the:
A) shelf life.
B) storage life.
C) delivery date.
D) order date.
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Chapter 14: Dental Insurance
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18 Verified Questions
18 Flashcards
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Sample Questions
Q1) Medicaid is a federally mandated dental care program for children and older adults.
A)True
B)False
Q2) In the ADA Code on Dental Procedures and Nomenclature, there is no distinction between the codes for full cast high noble crown and a porcelain-fused-to-high noble crown.
A)True
B)False
Q3) Which of the following terms is used to identify the compensation made for damage, loss, or injury?
A) Indemnity
B) Insurance
C) Introductory
D) Incomplete
Q4) Federal guidelines require that all Medicaid patients have a right to treatment in all dental offices.
A)True
B)False
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Page 16
Chapter 15: Financial Systems: Accounts Receivable
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12 Verified Questions
12 Flashcards
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Sample Questions
Q1) Accounts receivable refers to all financial accounts that the dentist owes.
A)True
B)False
Q2) Which accounting term indicates the amount incoming to a dental practice?
A) Overhead
B) Gross income
C) Accounts receivable
D) Net income
E) Petty cash
Q3) The collection process should have four stages: reminder, inquiry/discussion, urgency, and ultimatum.
A)True
B)False
Q4) Which of the following statements is true about a credit bureau?
A) It does not lend money.
B) It does not deny credit.
C) It is not a collection agency.
D) All of the above.
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Chapter 16: Other Financial Systems
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) A dental assistant has gross weekly earnings of $560. The following amounts were withheld: $50 for federal taxes, $43 for FICA, and $50 for a deposit to the credit union. What is the net pay?
A) $417
B) $460
C) $467
D) $517
Q2) A petty cash fund requires less accuracy than a checking account.
A)True
B)False
Q3) As part of an accounts payable system, which record reflects all deposits and checks made from the account?
A) Payroll
B) Check register
C) Credit slip
D) Invoice
Q4) FICA taxes include Social Security and Medicare taxes.
A)True
B)False
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Chapter 17: Infection Control Systems
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31 Verified Questions
31 Flashcards
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Sample Questions
Q1) General work clothes are not considered protection against exposure to blood, bodily fluids, and saliva.
A)True
B)False
Q2) Which of the following is not a regulatory record that needs to be retained?
A) Exposure determination form
B) Employee training records
C) Employee medical records
D) Informed refusal for hepatitis B vaccine
E) FUTA
Q3) To eliminate record contamination in the treatment room, the clinical chart should be placed:
A) outside the range of aerosols.
B) on the assistant's mobile cart.
C) in the business office.
D) on the fixed cabinetry.
Q4) When possible, single-use or disposable items such as needles and saliva ejectors are the choice of purchase.
A)True
B)False
Page 19
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Chapter 18: Planning and Managing Your Career Path
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Sample Questions
Q1) When accepting a job, you should:
A) assume that the employer pays a fair and equitable salary and not ask.
B) tell the employer that you expect a big raise in 30 days.
C) know what the beginning salary is, how salary increases are obtained, and when salary increases are awarded.
Q2) The opening of a letter of application should describe your skills and abilities.
A)True
B)False
Q3) Which of the following should be avoided during a job interview?
A) Being prepared to answer a variety of questions
B) Being too aggressive
C) Neatness
D) Accuracy
Q4) All of the following are considered hard skills that dentists look for in an employee except:
A) teamwork skills.
B) positive attitudes.
C) technical skills.
D) leadership skills.
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