Business Management Skills
Exam Questions
Course Introduction
This course provides a comprehensive overview of essential business management skills necessary for effective leadership and organizational success. Topics include strategic planning, decision-making, team leadership, communication, problem-solving, and conflict resolution. Students will gain practical knowledge of management theories, contemporary business practices, and ethical considerations, enabling them to analyze business situations, manage resources efficiently, and motivate teams to achieve organizational goals. Through interactive case studies and real-world scenarios, learners will develop critical thinking and leadership skills that are vital for navigating the dynamic global business environment.
Recommended Textbook
Supervision Concepts and Practices of Management 12th Edition by Edwin C. Leonard
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15 Chapters
1261 Verified Questions
1261 Flashcards
Source URL: https://quizplus.com/study-set/1542
Page 2
Chapter 1: Supervising in Uncertain Times
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/30465
Sample Questions
Q1) To provide a foundation for the type of corporate culture that is desired, companies develop mission statements and ethical codes statements.
A)True
B)False
Answer: True
Q2) Organizations expect supervisors to role-model ethical behavior for employees.
A)True
B)False
Answer: True
Q3) Human resources are any organization's most important resources.
A)True
B)False
Answer: True
Q4) The fact that people will perform differently when being observed is known as the Hawthorne effect.
A)True
B)False
Answer: True
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Page 3
Chapter 2: The Managerial Functions
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83 Verified Questions
83 Flashcards
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Sample Questions
Q1) When the company janitor posts a DO NOT ENTER sign in front of the door to the men's room and people obey, the janitor is most probably utilizing which type of power?
A) Personal power
B) Reward power
C) Expert power
D) Legitimate power
Answer: D
Q2) Successful managers will assure you that _____ are the most important asset.
A) human resources
B) finances
C) technology
D) none of the above
Answer: A
Q3) The staffing function is nothing more than selecting the right employees to complete the task.
A)True
B)False
Answer: False
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Chapter 3: Communication: the Key to Effective Supervisory Management
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) The grapevine can offer considerable insight into employees' thoughts and feelings.
A)True
B)False
Answer: True
Q2) Jerry just began a new job as a supervisor and has been receiving various memos from upper management. He is reluctant to share some of the content of those memos with his subordinates. He will most likely engage in the process of:
A) Filtering.
B) Status.
C) Jargon.
D) Resistance to change.
Answer: A
Q3) The jargon used by an accountant is meaningful to a computer technician.
A)True
B)False
Answer: False
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Chapter 4: Principles of Motivation
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81 Verified Questions
81 Flashcards
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Sample Questions
Q1) Which of the following is a disadvantage of the Theory Y approach?
A) It supports the development of negative motivation among employees.
B) It is often resented by employees.
C) It does not promote or allow personal growth for the employee.
D) It is not useful for employees who prefer firm direction from their supervisors.
Q2) According to the expectancy theory, when nurses' aides perceive that their high-performing co-workers are not being rewarded any more than average or even substandard performers, they will not believe that a performance/reward relationship exists, so they will not be motivated to perform well.
A)True
B)False
Q3) According to Professors Hackman and Oldham, training employees with a variety of skills as opposed to one specialty will increase motivation.
A)True
B)False
Q4) Height, weight, and physique influences the human personality.
A)True
B)False
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6
Chapter 5: Solving Problems: Decision Making and the Supervisor
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) It is comforting to know that if you follow the proper steps in the decision-making process, a good decision is guaranteed.
A)True
B)False
Q2) If follow-up and appraisal of consequences reveals significant variance between the desired and actual outcomes, it is advisable to start over by re-evaluating the problem as though it is new.
A)True
B)False
Q3) At work, Charles can be described as creative but prone to mistakes. He thrives when taking on projects that result in social recognition, and often uses humor to make a point. Which decision-making style best describes Charles?
A) Consensus builder
B) Group commander
C) Convenience seeker
D) Free spirit
Q4) Supervisors are born with decision-making skills; they cannot be developed.
A)True
B)False
7
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Chapter 6: Positive Discipline
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) Organizations that have implemented discipline without punishment have reported:
A) Improved employee morale.
B) Improved productivity.
C) Improved employee-supervisor relations.
D) Improved customer satisfaction.
Q2) When treated unfairly, employees either go with the flow or leave the organization.
A)True
B)False
Q3) Organizations that have implemented a discipline without punishment approach have seen employee morale improve.
A)True
B)False
Q4) What is the purpose of a statement of ethical codes?
Q5) In the case of insubordination, a supervisor might have a good reason to publicly discipline an employee.
A)True
B)False
Q6) What is the difference between the fight and flight approaches to unfair treatment in the workplace?
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Chapter 7: Supervisory Planning
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) Supervisors should not bother others when planning for the short-term because it will only pull employees away from what they are paid to do.
A)True
B)False
Q2) Beatriz has been asked to create specific objectives for the quality-control department she supervises. Her company has received a number of complaints from customers who have found broken or ill-fitting parts in the products they have purchased. Which of the following would be a well-stated objective?
A) Reduce the number of defective products that leave the factory by 50% over the next four months.
B) Work smarter not harder.
C) Get it right the first time.
D) Strive for customer satisfaction at all times.
Q3) Policies help managers delegate authority because they guide the decisions a subordinate supervisor makes.
A)True
B)False
Q4) In what way should supervisory objectives be stated? Why?
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9
Chapter 8: Supervisory Principles for Organizing
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Which of the following describes the principle of organizational stability?
A) No organization should become overly dependent on one or several "indispensable" individuals.
B) Grouping activities and people into organizational units.
C) The right to direct others to conform to decisions, policies, rules, and objectives.
D) Structure that combines line and staff authority.
Q2) Louella has a great deal of staff assistance available to her. She will probably have a narrower span of management than those supervisors who have no staff assistance.
A)True
B)False
Q3) Departments exist because no one can manage an unlimited number of employees.
A)True
B)False
Q4) What can a supervisor do to influence an informal organization?
Q5) What is the difference between job description and job specification? Provide examples.
Q6) Simply stated, what is an "ideal" organizational structure?
Q7) What are some guidelines for effectively planning and leading a meeting?
Page 10
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Chapter 9: The Supervisors Role in Preparing Employees for Success
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86 Verified Questions
86 Flashcards
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Sample Questions
Q1) Vijay asks a question of job applicants that seems to have a different impact on men versus women. The question does not pass the OUCH test based on the fact that it is NOT:
A) consistent in effect.
B) harmless.
C) uniform in application.
D) objective.
Q2) Which of the following involves sharing information by an interviewer with a job applicant concerning the mission, values, and direction of the organization?
A) Realistic oranizational preview
B) Realistic job preview
C) Subjective task assessment
D) Subjective cultural assessment
Q3) The role of the human resource department in the staffing process includes all of the following EXCEPT:
A) Writing the job description.
B) Conducting preliminary interviews.
C) Making reference checks on all applicants.
D) Making the final hiring decision.
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Chapter 10: Supervisory Leadership and the Management of Change
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) The autocratic style of supervision is associated with a participatory management style.
A)True
B)False
Q2) Contingency-style leadership proposes that no one leadership style is best and that the appropriate style depends upon a multitude of factors in the situation.
A)True
B)False
Q3) Which of the following supervisory styles is most compatible with Theory Y assumptions?
A) The autocratic management style
B) The participative management style
C) The bureaucratic management style
D) The free-reign management style
Q4) Employees are most likely to accept change if the supervisor is:
A) confident and trustworthy.
B) demanding.
C) aggressive.
D) from a different country.
Page 12
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Chapter 11: Managing Work Groups: Teamwork, Morale and Counseling
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83 Verified Questions
83 Flashcards
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Sample Questions
Q1) Which of the following statements about employee attitude surveys is CORRECT?
A) Questionnaires must be filled out by employees in the privacy of their homes.
B) Employees should be allowed to fill out a questionnaire on an anonymous basis.
C) All questionnaires are of the free-form essay type.
D) Tabulation and analysis of questionnaires is usually assigned to each department supervisor.
Q2) The marketing and branding team at Jesse's work has been meeting for several months, and the group has been extremely productive. The group works together to make decisions and establish goals with little outside supervision, and it is ready to unveil a report and several new campaigns. Jesse's group is most likely in which stage of the group development process?
A) Storming
B) Norming
C) Performing
D) Adjourning
Q3) Describe some of the characteristics that increase the cohesiveness of work groups.
Q4) What can a supervisor do to influence employee morale?
Q5) What is synergistic effect?
Page 13
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Chapter 12: Supervising a Diverse Workforce
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) Homosexuals are a legally protected class of employees by federal legislation.
A)True
B)False
Q2) It is still fairly common for women who take nontraditional jobs to be resented and criticized by their male co-workers.
A)True
B)False
Q3) Equal Employment Opportunity and affirmative-action programs most often impact white female employees.
A)True
B)False
Q4) _____ is giving preference to protected group members in hiring and promotion over more qualified or more experienced workers from non-protected groups.
A) Equal Employment Opportunity
B) Discrimination
C) Reverse discrimination
D) None of the above
Q5) Describe what diversity is and why diversity is a "bottom-line" concern for organizations.
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Chapter 13: Fundamentals of Controlling
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Sample Questions
Q1) When a supervisor discovers a deviation from the standard, he/she should next find out who is at fault.
A)True
B)False
Q2) Feedback controls are essentially useless because they're providing feedback too late, when the acts have already taken place.
A)True
B)False
Q3) Employees always view controls positively because they know it will enhance the planning process.
A)True
B)False
Q4) Tangible standards can measure all of the following EXCEPT:
A) Quantity of output.
B) Quality of output.
C) Time spent on providing a service.
D) An organization's reputation.
Q5) What costs does the operating budget project? Provide examples.
Q6) What is managerial control?
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Chapter 14: Performance Management
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Self-evaluations are largely a waste of time because employees naturally rate their own work more favorably than do their supervisors.
A)True
B)False
Q2) In order to ensure the necessary work is completed, the supervisor should do all of the following EXCEPT:
A) Monitor performance regularly.
B) Provide support, guidance, and direction.
C) Do the work personally.
D) Provide feedback and controls.
Q3) If employees sign their performance appraisal forms it means that they agree with the ratings they have received.
A)True
B)False
Q4) A peer evaluation is the evaluation of an employee's performance by other employees of higher rank than that of the employee.
A)True
B)False
Q5) What is a system of performance management?
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Chapter 15: Resolving Conflicts in the Workplace
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) Jessica and Margo are having a conflict on a design project the two are completing together at work. Jessica would like to use standard fonts and logos that had already been used in previous designs, whereas Margo would like to utilize new fonts and design a new logo. The two decide to use the old logo, but utilize different fonts. This example demonstrates which conflict-resolution style?
A) Accommodate
B) Compromise
C) Withdraw
D) Collaborate
Q2) The collaborative style to conflict resolution is:
A) I win- you win.
B) I win- you lose
C) You win- I lose
D) None of the above.
Q3) A grievance is a formal complaint involving the interpretation or application of a labor agreement in a unionized setting.
A)True
B)False
Q4) What steps should be taken to resolve an employee's grievance?
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