Business Management
Exam Materials
Course Introduction
Business Management is a comprehensive course that introduces students to the fundamental principles and practices of managing organizations in a dynamic and competitive environment. The course covers key topics such as planning, organizing, leading, and controlling business operations, as well as strategic decision-making, human resource management, marketing, and financial management. Through case studies, practical exercises, and theoretical discussions, students develop problem-solving, leadership, and communication skills essential for effective management. This course prepares learners to understand organizational structures, adapt to change, and drive business success in diverse industries.
Recommended Textbook Management 1st Edition by Luis
R. Gomez Mejia
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15 Chapters
1199 Verified Questions
1199 Flashcards
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Page 2
Chapter 1: Management and Its Evolution
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/8097
Sample Questions
Q1) A matrix organization which requires employees to report to both a functional and a project manager violates Fayol's unity of direction.
A)True
B)False
Answer: False
Q2) Operational managers are responsible for
A) overall responsibility of the firm.
B) day-to-day supervision.
C) producing the firm's product.
D) implementing the directives of strategic managers.
Answer: B
Q3) MRP is a useful tool to
A) recover fixed and variable costs.
B) minimize total inventory costs.
C) improve product quality.
D) reduce inventory costs.
Answer: D
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Page 3
Chapter 2: The Culture of Management
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) The comprehensive treaty signed by 120 nations to remove tariffs is
A) NAFTA.
B) GATT.
C) WTO.
D) APEC.
Answer: B
Q2) What is a joint venture?
Answer: In a joint venture, two or more independent firms agree to establish a separate firm that is owned by the participating companies.The firms normally own equivalent shares of the joint venture and contribute a corresponding proportion of the management team.
Q3) What are the three key entry decisions firms must make when considering international expansion?
Answer: A firm contemplating foreign expansion faces three key entry decisions: which countries to enter, when to enter, and scale of involvement.
Q4) List the seven modes of entry to foreign markets.
Answer: The seven modes of entry to foreign markets are exporting, turnkey projects, licensing, franchising, joint ventures, wholly owned subsidiaries, and strategic alliances.
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4
Chapter 3: Managing Social Responsibility and Ethics
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) When a manager gives flowers to her secretary on Secretaries Day, this is an example of
A) an ethical dilemma.
B) constructive gift giving.
C) an inappropriate gift.
D) a bribe.
Answer: B
Q2) Describe the four general approaches to dealing with stakeholders.
Answer: The four general approaches to dealing with stakeholders are the confrontation, damage control, accommodation, and proactive strategies.The confrontation strategy is used with a stakeholder group whose goals are perceived to threaten company performance; the firm may use the courts, engage in public relations, or lobby against legislation.Damage control is a means a firm may use to deal with a stakeholder group when it decides that it may have made mistakes and wants to improve its relationship with the stakeholders and to elevate its public image.Accommodation is a means of dealing with stakeholder groups when a firm decides to accept social responsibility for its business decisions after pressure has been exerted by stakeholder groups.And the proactive strategy is a means of dealing with stakeholders when a firm determines that it wants to go beyond stakeholder expectations.
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Page 5
Chapter 4: Managing Organizational Culture and Change
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) PepsiCo's phrase "We take eagles and teach them to fly in formation" is an example of which approach to reinforcing culture?
A) Symbols
B) Stories
C) Leadership
D) Language
Q2) Define planned and unplanned change.
Q3) Which type of culture emphasizes the chain of command and relies on top-down control?
A) Traditional control culture
B) Employee involvement culture
C) Strong culture
D) Uniform culture
Q4) IBM, Coca-Cola, and Procter & Gamble are examples of academy cultures.
A)True
B)False
Q5) Discuss the founder's role in influencing corporate culture.
Q6) What is bottom-up change and how does it begin?
Q7) List the choice of tactics for bringing about change in an organization.
Q8) Discuss sources of resistance to change.
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Chapter 5: Managing the Planning Process
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80 Flashcards
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Sample Questions
Q1) The process that helps managers set objectives for the future and map out the activities and means that will make it possible to achieve those objectives is
A) goal setting.
B) objective setting.
C) implementing.
D) planning.
Q2) Who is normally responsible for developing strategic action plans?
A) Mid-level managers
B) First-line managers
C) Top executives
D) Subordinates
Q3) What is planning?
Q4) DuPont's product introduction goal that began at the top of the organizational pyramid and filtered down to lower echelons where it became more specific is an example of
A) escalation of commitment.
B) opportunistic planning.
C) cascading of objectives.
D) profitability targets.
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Chapter 6: Decision Making
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80 Flashcards
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Sample Questions
Q1) Discuss escalation of commitment and provide an example.
Q2) Greed is the emotion that drove bank executives to take risks that wreaked havoc on the financial industry in 2008.
A)True
B)False
Q3) Which decision-making technique does not allow critical and judgmental reactions to ideas from group members?
A) The nominal group technique
B) Brainstorming
C) Storyboarding
D) The Delphi technique
Q4) Which of the following statements about delegation is true?
A) Delegation is synonymous with participation.
B) The group shares decision-making authority with management.
C) When a manager delegates decision-making authority, the subordinate makes a recommendation and then the manager makes the final decision.
D) Managers delegate to have more time to spend on the most important tasks and decisions.
Q5) Discuss programmability as it relates to decision making.
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Chapter 7: Strategic Management
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) The ultimate criterion when studying strategic outcomes should be the firm's A) long-term success.
B) profits.
C) growth of market share.
D) growth of company assets.
Q2) Observing environmental changes on a continuous basis to determine whether a clear trend is emerging is
A) assessing.
B) scanning.
C) monitoring.
D) forecasting.
Q3) Which of the following is not a component of the external environment analysis?
A) Benchmarking
B) Scanning
C) Monitoring
D) Forecasting
Q4) What are the segments of the general environment? How are they related?
Q5) Describe the recommendations of the Boston Consulting Group's Growth-Share Matrix.
Q6) What is benchmarking?
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Chapter 8: Entrepreneurship and Innovation
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Which of the following is a reality of entrepreneurship?
A) Entrepreneurs are born, not made.
B) It is necessary to have access to money to become an entrepreneur.
C) Most entrepreneurs are not young people under 30 years of age.
D) Entrepreneurs become successful on their first venture.
Q2) When a business with an established name and product is sold to additional owners along with the rights to distribute the product, which type of operation is created?
A) Intrapreneurship
B) Spin-off
C) Franchise
D) Partnership
Q3) What are some of the key characteristics of entrepreneurs?
Q4) Explain equity financing for entrepreneurs.
Q5) The small business owner is often focused on stability and profitability while the entrepreneur is focused on growth and greater presence in the market.
A)True
B)False
Q6) What are the advantages and disadvantages of forming a partnership?
Q7) List some entrepreneurial skills related to success.
Page 10
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Chapter 9: Managing the Structure and Design of Organizations
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Organization culture
A) gives employees an internal gyroscope that directs them to do things that make the organization more effective.
B) is the system of shared values, assumptions, and beliefs that unite members of the organization.
C) reflects employees' views about the "way we do things around here."
D) all of the above
Q2) When Apple and AT&T partnered to bring the iPone to market, they used which organization design?
A) Mechanistic
B) Matrix
C) Boundaryless
D) Organic
Q3) A manager may delegate responsibility to a subordinate, but the manager is still in control because the subordinate is subject to the manager's authority.
A)True
B)False
Q4) Differentiate between the vertical and horizontal dimensions of organization structure.
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Chapter 10: Human Resource Management
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) A forced distribution requires managers to
A) determine compensation fairness.
B) rank subordinates from best to worst.
C) classify a given percentage of employees into various groups such as exceptional, standard, or not adequate.
D) determine how often a behavior occurs.
Q2) When is on-the job training recommended?
A) When participatory learning is necessary
B) When only a small group of employees need training
C) If training involves sensitive information that must be kept in a secure environment
D) all of the above
Q3) The HR department is responsible for facilitating the process of helping employees and managers to work effectively with people who are different from them.
A)True
B)False
Q4) Discuss the career development process.
Q5) What is sexual harassment? Provide examples of the two types.
Q6) What is human resource planning? What are the steps involved in the HRP process?
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Chapter 11: Managing Employee Diversity
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) An issue for women is that unlike many of the industrialized counties, companies in the United States are not legally mandated to provide
A) vacation.
B) comparable pay.
C) maternity leave.
D) equal pay.
Q2) The opinion that "U.S. managers are more able to adapt to other cultures and environments than managers from other countries" has been attributed to the fact that
A) U.S. managers travel abroad more.
B) U.S. managers have more foreign assignments.
C) U.S. managers grow up leading a more diverse workforce at home.
D) all of the above
Q3) To learn to work with a diverse workforce, individual employees should
A) show respect for others no matter how different they are from you.
B) go out of your way to work with people who are different from you.
C) avoid being overly sensitive to perceived slights by other employees who are different from you.
D) all of the above
Q4) What are some of the unique challenges of women in the workforce?
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Chapter 12: Leadership in Management
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79 Flashcards
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Sample Questions
Q1) According to French and Raven, the five power bases are not independent.
A)True
B)False
Q2) Which leadership approach stresses the individual responsibility of employees to develop their own work priorities fostered by empowerment and role modeling?
A) Self-leadership
B) Transactional leadership
C) Leadership substitutes
D) Postheoric leadership
Q3) Which of the following is an attribute of emotional intelligence?
A) Self-awareness
B) Impulse control
C) Empathy
D) all of the above
Q4) If Joe criticizes his subordinate for a poorly written report, he is using negative reinforcement.
A)True
B)False
Q5) Distinguish between management and leadership.
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Chapter 13: Managing Teams
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/8109
Sample Questions
Q1) Describe the five conflict management styles.
Q2) A process team which is a formalized part of the organization's structure that is responsible for producing an entire product, component, or service is also referred to as a
A) project team.
B) self-managed team.
C) parallel team.
D) virtual team.
Q3) Conflict
A) is a normal part of the work of teams.
B) cannot be managed effectively.
C) is always dysfunctional.
D) cannot stimulate team performance.
Q4) The conflict resolution style that makes it likely for the team to suffer from groupthink if all members use it is the ________ style.
A) compromising
B) avoiding
C) obliging
D) dominating
Q5) What are the benefits of using teams?
Page 15
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Chapter 14: Managing Communication
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Cliques can
A) create social tension between the members of the clique and those excluded.
B) can be disruptive to employee morale.
C) form as a result of friendships between employees.
D) all of the above
Q2) When writing memos, it is best to send the memo to as many people who might be interested in the content.
A)True
B)False
Q3) When Sarah communicates in ways that meet her needs while at the same time respecting the needs and rights of others, she is using ________ skills.
A) assertive communication
B) active listening
C) nonverbal communication
D) passive communication
Q4) What is nonverbal communication? What are some of its dimensions?
Q5) Passively listening may unintentionally short-circuit a conversation.
A)True
B)False
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Chapter 15: Operation and Information System Management
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Sample Questions
Q1) In bureaucratic control, managers seldom use written guidelines to establish internal performance expectations.
A)True
B)False
Q2) The problem of lost cards experienced with the kanban system is addressed with A) JIT.
B) an electronic kanban system that uses a scanner to read in a code on a container.
C) process reengineering.
D) all of the above
Q3) Creating capacity that exceeds the amount of products that can be sold is inefficient because unused capacity wastes the firm's resources.
A)True
B)False
Q4) The goal of a JIT system is
A) creating the firm's product in the least amount of time.
B) improving the firm's profitability.
C) creating an appropriate strategic plan.
D) developing best practices for quality improvement.
Page 17
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