Business Management Essentials
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Course Introduction
Business Management Essentials introduces students to the fundamental principles and practices required to effectively manage organizations in today's dynamic business environment. This course covers key topics such as planning, organizing, leading, and controlling, offering a comprehensive overview of management theories and their practical applications. Students will develop essential skills in decision-making, problem-solving, communication, and team leadership, while gaining insight into ethical considerations and the impact of globalization on business operations. By the end of the course, learners will be equipped with the foundational knowledge and tools necessary to succeed in various managerial roles and to contribute positively to organizational goals.
Recommended Textbook
MGMT 11th Edition by Chuck Williams
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Page 2
Chapter 1: Management
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Sample Questions
Q1) Conceptual skills are the specialized procedures, techniques, and knowledge required to get the job done.
A)True
B)False
Answer: False
Q2) Ronnie, the advertising manager of a leading newspaper, congratulates every member of the space selling team who achieves his or her daily target. This motivates the team members to work harder and collectively contribute to the organizational goal of selling space for advertisements. In this scenario, which of the following management functions is illustrated by Ronnie?
A) Organizing
B) Planning
C) Leading
D) Controlling
Answer: C
Q3) Efficiency is accomplishing tasks that help fulfill organizational objectives.
A)True
B)False
Answer: False
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Page 3
Chapter 2: The History of Management
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Sample Questions
Q1) Jane always finishes the work assigned to her before her team members. Her performance never dropped even when she was working on different projects with different teams. In the context of scientific management, Jane can be considered a(n)
A) rate buster
B) soldier
C) bureaucrat
D) opinion leader
Answer: A
Q2) Unlike domination, integrative conflict resolution tries to resolve conflicts by:
A) making one party wait for the other party to complete their goals.
B) making both parties work together to find an alternative that meets the needs of both.
C) making both parties reach a compromise, where each side gives up some of what it wants.
D) allowing one party to influence the other, where one side wins and the other side loses.
Answer: B
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Chapter 3: Organizational Environments and Cultures
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Sample Questions
Q1) The industry regulation component of the specific environment of a company affects all businesses.
A)True
B)False
Answer: False
Q2) Klumpro, a supplier of organic milk products, sells its products to Sweedinth, a dessert store and Klumpro's long-term customer, at discounted prices. Sweedinth, in turn, features Klumpro's products in its advertisements. In the context of the supplier component of a specific environment, this scenario best illustrates _____ between Klumpro and Sweedinth.
A) anti-competitive behavior
B) opportunistic behavior
C) relationship behavior
D) dissonant behavior
Answer: C
Q3) Technology is a part of the specific environment of an organization.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Ethics and Social Responsibility
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Sample Questions
Q1) Managers can use overt integrity tests to _____.
A) select and hire ethical employees
B) assess the ethical intensity of an issue
C) differentiate between the ethics of primary and secondary stakeholders
D) reinforce the ethical principle of individual rights
Q2) In the context of workplace deviance, unlike personal aggression, political deviance:
A) involves using one's influence to harm others.
B) includes verbal abuse and personally threatening coworkers.
C) involves direct hostility toward others.
D) includes the theft of company merchandise.
Q3) A(n) _____ is a social responsiveness strategy in which a company accepts responsibility for a problem and does all that society expects to solve that problem.
A) reactive strategy
B) defensive strategy
C) accommodative strategy
D) discretionary strategy
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Chapter 5: Planning and Decision Making
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Sample Questions
Q1) Gilbert, the CEO of a theme park, plans to have branches of the theme park in 20 countries in 10 years' time. To achieve this goal, he plans to set up branches in at least two countries by the end of each year. In this scenario, Gilbert's plan to have branches of the theme park in 20 countries in 10 years' time is an example of a _____.
A) provisional goal
B) distal goal
C) proximal goal
D) foundational goal
Q2) Vernon, the chief human resources officer at a consultancy firm, prepares a plan formally detailing the dos and don'ts of the company. In the plan, he describes the restrictions on certain actions and how the actions must be performed. The regulations discussed in the given scenario are most likely a type of _____.
A) standing plan
B) impromptu plan
C) tactical plan
D) single-use plan
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Chapter 6: Organizational Strategy
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Sample Questions
Q1) In the context of adaptive strategies, which of the following best describes prospectors?
A) They seek moderate, steady growth by offering a limited range of products and services to a well-defined set of customers.
B) They seek fast growth by searching for new market opportunities, encouraging risk taking, and being the first to bring innovative new products to market.
C) They try to simultaneously minimize risk and maximize profits by following or imitating the proven successes of firms.
D) They develop and follow a single strategy for extensive periods of time, irrespective of any changes taking place in the industry.
Q2) Which of the following statements is true of analyzers?
A) They are the first to bring innovative new products to market.
B) They do not follow a consistent strategy.
C) They are a blend of the defender and prospector strategies.
D) They react to changes in their external environment after they occur.
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Chapter 7: Innovation and Change
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Sample Questions
Q1) Zavacomp, a company that manufactures sports accessories, earlier manufactured and sold fitness shoes and activity tracking watches as separate units. It observed that customers frequently bought these two accessories together and hence created a new integrated product with a tracking device embedded in its sports shoes. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
A) A technological discontinuity
B) Technological lockout
C) Technological singularity
D) A technological barrier
Q2) Which of the following statements is true of creative work environments?
A) Work is less challenging when it demands attention and focus.
B) Numerous studies have indicated that creative ideas cannot thrive under conditions of freedom.
C) Supervisory encouragement of creativity occurs when management encourages risk taking.
D) Workers become bored when they can do more than is required of them.
Q3) Organizational development takes a short-range approach to change.
A)True
B)False
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Page 9
Chapter 8: Global Management
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Sample Questions
Q1) Emeremen Corp., an automobile manufacturer in Mallowdeer, plans to enter a foreign market. It wants to establish its new office in Ostview. Which of the following is a qualitative factor that should be considered by Emeremen Corp. while choosing a new office location?
A) Company strategy
B) Tariff and nontariff barriers
C) Transportation costs
D) Exchange rates
Q2) Westburn Inc., a fast-food restaurant chain in Beachden, a European country, opens six outlets in Valcoast, an Asian country. It customizes the menu for the new outlets according to the preferences of the people of Valcoast. This scenario most likely exemplifies the concept of _____.
A) global consistency
B) local adaptation
C) licensing
D) franchising
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Chapter 9: Designing Adaptive Organizations
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Sample Questions
Q1) _____ is a hybrid organizational structure in which two or more forms of departmentalization are used together.
A) Customer departmentalization
B) Product departmentalization
C) Functional departmentalization
D) Matrix departmentalization
Q2) One transfer that occurs with delegation of authority is:
A) that the manager gives the subordinate full authority over the budget, resources, and personnel needed to do the assigned job.
B) that the manager transfers full responsibility for an assignment to the subordinate.
C) that the subordinate is held accountable for getting the assigned job done according to the given instructions.
D) that the manager delegates his or her managerial authority to the subordinate in exchange for results.
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11
Chapter 10: Managing Teams
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Sample Questions
Q1) JankMag is a fashion magazine that recently hired creative writers and journalists for its new humor section. The team members know each other but face minor disagreements on ideas, and the team productivity is low. The group is in the _____ stage of team development.
A) norming
B) storming
C) forming
D) reforming
Q2) The product development team of a company conducts a meeting to discuss the worthiness of launching a new product in the market. The majority of the team members support the idea and believe it would sell in the market. However, one member, Jeff, is not very sure of the success of the product in the market but decides not to voice his opinion fearing that his dynamics with the team might get affected. This scenario illustrates the concept of _____.
A) groupthink
B) reverse psychology
C) synergy
D) conservative bias
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Chapter 11: Managing Human Resource Systems
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Sample Questions
Q1) Employment references include the names of previous employers or coworkers of an applicant.
A)True
B)False
Q2) Which of the following statements is true of employee turnover?
A) The top management of a company prefers dysfunctional turnover to functional turnover.
B) One of the best ways to influence functional and dysfunctional turnover is to link pay directly to performance.
C) Functional turnover is the loss of high-performing employees who voluntarily choose to leave a company.
D) Dysfunctional turnover gives an organization a chance to replace poor performers with better workers.
Q3) It is a violation to ask a female applicant for her _____ in a job application form.
A) maiden name
B) educational history
C) work experience
D) address
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13
Chapter 12: Managing Individuals and a Diverse Workforce
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Sample Questions
Q1) Unlike surface-level diversity, deep-level diversity consists of differences that are:
A) objective and typically unchangeable.
B) learned only through extended interaction with others.
C) easy to measure.
D) used to form initial impressions and categorizations of coworkers.
Q2) A setback of affirmative action is that:
A) those benefitting from affirmative action begin to experience self-doubts about their competence and merit.
B) people who are the subject of affirmative action are viewed as being more qualified than they actually are.
C) women and minorities usually feel deprived.
D) employees start to overpower the management.
Q3) In the context of deep-level diversity, a(n) _____ is the tendency to respond to situations and events in a predetermined manner.
A) disability
B) disposition
C) tribulation
D) intervention
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14
Chapter 13: Motivation
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Sample Questions
Q1) According to Maslow, which of the following is on the top of the hierarchy of needs?
A) Self-actualization needs
B) Physiological needs
C) Self-esteem needs
D) Safety needs
Q2) Victor, a software engineer, accepted a project for developing an easy-buy application for cell phones. The project had a stringent deadline that other engineers deemed impossible to complete. With proper planning and motivation, Victor was able to develop the application on time. Victor's accomplishment was rewarded with a pay increment. In this scenario, Victor was awarded a(n) _____ for his efforts.
A) intrinsic reward
B) extrinsic reward
C) intangible reward
D) natural reward
Q3) With fixed interval reinforcement schedules, consequences follow a behavior only after a fixed time has elapsed.
A)True
B)False
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Chapter 14: Leadership
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Sample Questions
Q1) According to the normative decision theory, leaders who share problems with their subordinates and then have them make decisions use a _____ style.
A) repressive decision
B) autocratic decision
C) consultative decision
D) group decision
Q2) In the context of locus of control as a subordinate contingency, which of the following is true of externals?
A) They believe that what happens to them is largely a result of their choices and actions.
B) They like to have a say in what goes on at work.
C) They greatly prefer a participative leadership style.
D) They believe that what happens to them is caused by forces outside their control.
Q3) Studies show that transactional leadership is much more effective on average than transformational leadership.
A)True
B)False
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Page 16
Chapter 15: Managing Communication
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Sample
Questions
Q1) Henry, a project manager at Octagon Corp., delivers a personal note of appreciation to all his employees for the hard work they put into a recent project. This is an example of
A) encoding
B) benchmarking
C) decoding
D) brainstorming
Q2) Bono Group, a textile company, is moving its head office to another city. The top-level executives send out mass emails to communicate this message to all its employees. In the context of formal communication channels, this scenario illustrates _____.
A) downward communication
B) upward communication
C) horizontal communication
D) lateral communication
Q3) Unlike constructive feedback, destructive feedback is:
A) intended to be helpful and corrective.
B) problem-oriented.
C) focused on specific behaviors.
D) usually delayed.
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Chapter 16: Control
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Sample Questions
Q1) _____ occurs when performance improvement is attained in one part of an organization but only at the expense of decreased performance in another part.
A) Suboptimization
B) Process gain
C) Organizational balance
D) Optimization
Q2) Dwayne, a manager at Bruce Enterprises, prepares a financial plan for the allocation of funds to efficiently achieve company goals. The plan also includes the estimation of expenditures for the next year. This plan is an example of a(n) _____.
A) budget
B) asset
C) dividend
D) capital
Q3) Identify a true statement about a self-control system.
A) It allows an employee to do whatever he or she wants.
B) It does not result in anarchy.
C) It does not restrict workers with boundaries.
D) It allows managers to control the goals and behaviors of workers.
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18
Chapter 17: Managing Information
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Sample Questions
Q1) Unlike spamming, email snooping involves:
A) reading another person's emails from intermediate servers or packets or physically accessing their machine.
B) encrypting personal or corporate data to make it inaccessible.
C) sending fake but real-looking emails and websites that trick users into sharing personal information.
D) clogging and overloading email servers and inboxes with junk mail.
Q2) Which of the following is software that encrypts Internet data at both ends of the data transmission process?
A) Optical character recognition software
B) A virtual private network
C) An executive information system
D) A decision support system
Q3) Data mining is the process of discovering patterns and relationships in large amounts of data.
A)True
B)False
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Chapter 18: Managing Service and Manufacturing Operations
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Sample Questions
Q1) Which of the following statements is true of the International Organization for Standardization (ISO) 9000 certification?
A) It helps organizations achieve consistency in quality assurance.
B) It helps organizations specifically manage, monitor, and minimize harmful effects on the environment.
C) It requiresa companyto show that it is following its own procedures for improving production.
D) It is specifically applicable to the travel and tourism industry.
Q2) Rekky n Brekky is a café where part of its employees' monthly salary depends on customer satisfaction. Eighty percent of the incentive is based on performance and the remaining twenty percent is based on customer satisfaction ratings and the quality of service. In this case, Rekky n Brekky is committed to _____.
A) line-flow production
B) total quality management
C) implementing a just-in-time program
D) internal service quality
Q3) Durability is a characteristic that determines the quality of a service.
A)True
B)False
Page 20
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