Business English
Final Exam
Course Introduction
Business English is a specialized course designed to improve students' proficiency in English within professional and commercial contexts. The course covers essential communication skills such as writing emails, reports, and proposals; participating in meetings and negotiations; making presentations; and engaging in business correspondence. Emphasis is placed on vocabulary acquisition, proper tone, and cultural nuances relevant to global business environments. By the end of the course, students will be equipped to communicate effectively and confidently in various business scenarios, both in writing and speaking, enhancing their employability and professional competence.
Recommended Textbook
Business Communication Essentials 7th Edition by Courtland Bovee
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17 Chapters
1460 Verified Questions
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Page 2
Chapter 1: Understanding Business Communication in Todays Workplace
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) The ability to send vast amounts of data instantly,constantly,and globally,and the expanding role of social media is referred to as what?
A)Radical connectivity
B)Mobile first
C)Publishing
D)Wearable technologies
E)Location aware content
Answer: A
Q2) Strong communication skills provide an opportunity to stand out from the competition.
A)True
B)False
Answer: True
Q3) Which of the following is not a result of information overload?
A)Inability to differentiate between useful and useless information
B)Inability to think deeply about complex situations
C)Lower productivity
D)Inability to respond to every message received
E)Increase in employee stress
Answer: D
Page 3
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Chapter 2: Collaboration, interpersonal Communication, and Business Etiquette
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Sample Questions
Q1) When upset with someone or something at the workplace,the best place to vent your frustrations is where?
A)In an anonymous email
B)On your Twitter feed
C)On the corporate blog
D)At home
E)At after work social setting
Answer: D
Q2) Listening is a type of nonverbal communication.
A)True
B)False
Answer: False
Q3) During a small group meeting,where will coworkers find most of the meaning of the message?
A)Most of the meaning will come from the words spoken.
B)Most of the meaning will come from the accuracy of the handouts.
C)Most of the meaning will come from nonverbal cues.
D)Most of the meaning will come from the list of those invited to the meeting.
E)Most of the meaning will come from the visual aids such as PowerPoints.
Answer: C
Page 4
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Chapter 3: Planning Business Messages
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100 Flashcards
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Sample Questions
Q1) Before an audience will take the time to read or listen to a message,they have to be interested in the subject matter.
A)True
B)False
Answer: True
Q2) The length and level of detail in a communication is indicated by what?
A)Mind mapping
B)Storyteller's tour
C)Limitations
D)Scope
E)Format
Answer: D
Q3) How can a video component improve live phone conversations?
A)Distractions are minimized
B)Visual aids can be utilized
C)Nonverbal communication can be observed
D)Professionalism is more obvious
E)More people can participate in the conversation
Answer: C
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Page 5
Chapter 4: Writing Business Messages
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Sample Questions
Q1) Which of the following is not a basic sentence structure?
A)A passive sentence
B)A simple sentence
C)A compound sentence
D)A complex sentence
E)A compound-complex sentence
Q2) When the audience considers performance levels,what do they look for?
A)Endorsements from experts
B)Evidence you can get the job done
C)Education and special training in the field
D)An understanding of what is important to them
E)Confidence
Q3) Discuss the meaning of bias-free language and identify four areas when bias generally occurs.Provide examples of biased and bias free language for each area.
Q4) Poor grammar suggests to readers that you lack professionalism.
A)True
B)False
Q5) Identify and discuss several ways to build,maintain or repair credibility.
Q6) Discuss how topic sentences,headings and subheadings can be used in a blog.
Q7) Discuss key elements to consider when organizing a coherent paragraph.
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Chapter 5: Completing Business Messages
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Sample Questions
Q1) When proofreading,a reader should look for mistakes in design and layout in addition to production errors.
A)True
B)False
Q2) The typeface used in a document can influence the tone of a message.
A)True
B)False
Q3) Which of the following is true regarding short paragraphs?
A)Paragraphs should be between 100 and 300 words.
B)Short paragraphs are easier to read than long ones.
C)Short paragraphs look unprofessional and choppy.
D)Short paragraphs do not need transitions
E)Short paragraphs provide a smooth flow of information.
Q4) Which of the following will improve the conciseness of the document?
A)Replacing long words and phrases
B)Replacing awkward references
C)Uses a variety of sentence structures
D)Changing verbs into nouns
E)Using a variety of sentence structures for similar ideas
Q5) Explain the four principles of effective design.
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Chapter 6: Crafting Messages for Digital Channels
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Sample Questions
Q1) Analyzing the needs of the audience and the situation takes place during what stage of the email development process?
A)Planning
B)Writing
C)Completing
D)Revising
E)Responding
Q2) Describe ways to make IM more efficient and effective.
Q3) Generally speaking,companies are willing to use any communication tool that consumers are likely to use.
A)True
B)False
Q4) Which of the following is a disadvantage of using email?
A)Email is universal.
B)Email messages can include emoticons for added depth of meaning.
C)Email allows for instantaneous responses.
D)Email allows users to be selective about who they send a message to.
E)Email allows for low value messages to be sent to multiple recipients.
Q5) Explain the meaning of "tagging" in a blog and discuss the advantage of using it.
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Chapter 7: Writing Routine and Positive Messages
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Sample Questions
Q1) When attempting to write a positive message,what should the writer take care to do?
A)Thank the reader "in advance" for cooperating
B)Avoid offering additional services
C)Avoid trite saying that you may have heard or read
D)Avoid volunteering information about the request
E)Avoid placing the bad news first
Q2) Discuss how to develop the body of the routine requests and the benefits of a well-developed message.
Q3) When making a routine request,what should the writer do in the body of the message?
A)Put the most important request at the end.
B)Explain and justify the request.
C)Address all topics in one question.
D)Offer apologies for any inconvenience caused.
E)Include contact information.
Q4) Asking for a claim is the same as asking for a settlement to a problem.
A)True
B)False
Q5) Discuss strategies for writing letters for claims and adjustments.
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Chapter 8: Writing Negative Messages
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Sample Questions
Q1) Negative situations provide an opportunity to excel as a communicator.
A)True
B)False
Q2) To prevent a public relations problem,which of the following might be the best way to respond to a critic who posts negative information about the company?
A)Assess the message for flaws.
B)Threaten legal action unless the post is removed.
C)Contact the writer privately to attempt to resolve the situation.
D)Monitor feedback about the complaint before making a decision.
Q3) The best way to increase credibility and survive online attacks is to do what?
A)Monitor conversations
B)Evaluate all negative messages
C)Respond appropriately
D)Take legal action
E)Engage stakeholder before negative information appears
Q4) Delaying the delivery of the bad news can be illegal.
A)True
B)False
Q5) Discuss steps to follow when developing a termination message.
Q6) List and discuss the five goals to keep in mind when delivering bad news.
Page 10
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Chapter 9: Writing Persuasive Messages
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Sample Questions
Q1) Which of the following would not attract the reader's attention in a sales or marketing message?
A)A piece of interesting news
B)An appeal to emotion
C)A unique solution to a common problem
D)Music, animation or video
E)An appeal to a sense of financial value
Q2) Which of the following is the most effective way at handling audience objections when crafting a sales or marketing message?
A)Emphasize the emotional benefit of the product.
B)Identify the objections up front and address as many as you can.
C)Craft a personal message that indicates key selling points.
D)Analyze the audience to determine why they are interested in the product.
E)Make the message unique to the product and the company.
Q3) If you are not well known to your audience,the message should rely more on the strength of your reputation,allowing the audience to learn more about you as an expert.
A)True
B)False
Q4) Identify and discuss key steps when planning persuasive messages.
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Chapter 10: Understanding and Planning Reports and Proposals
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100 Flashcards
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Sample Questions
Q1) Which of the following provide information that employees and managers use to take action and respond to changes?
A)Informational reports
B)Due diligence reports
C)Planning proposals
D)Feasibility reports
E)Analytical reports
Q2) Getting in-depth information straight from an expert,customer,or other interested party can be a great method for collecting primary information.
A)True
B)False
Q3) Which of the following allows the user to define a query with greater precision by using operators such as AND,OR or NOT?
A)Forms-based searches
B)Hashtags
C)Natural language searches
D)Boolean searches
E)Keyword searches
Q4) Discuss ways to better define and improve search results.
Page 12
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Chapter 11: Writing and Completing Reports and Proposals
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Sample Questions
Q1) A one page overview that describes a report's most important points is called what?
A)Executive summary
B)Table of contents
C)Index
D)Synopsis
E)Appendix
Q2) Visual elements are an effective way to replace text.
A)True
B)False
Q3) Compare the necessary elements in the introduction of a report to those of a proposal.
Q4) Which of the following would best present detailed textual information?
A)Charts
B)Graphs
C)Tables
D)Pictures
E)Flowcharts
Q5) Discuss the importance of adapting your writing to your audience and explain how to make a report more,or less,formal.
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Chapter 12: Developing Oral and Online Presentations
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Sample Questions
Q1) What is the chief advantage of online presentations?
A)There is no live audience.
B)There are fewer opportunities for questions and answers.
C)Information can be back channeled to all interested parties.
D)It is easier and less expensive to gather an entire team at a moment's notice.
E)Nonverbal communication feedback is enhanced.
Q2) Which of the following best describes a linear presentation?
A)Linear presentations build the message point by point and end with a conclusion following logical steps.
B)Linear presentations are given before a live audience with a question and answer opportunity.
C)Linear presentations use a backchannel such as Twitter.
D)Linear presentations show complicated relationships between multiple ideas.
E)Linear presentations are best developed with interactive slide software such as Prezi.
Q3) A great way to capture and keep the audience's attention is to integrate storytelling wherever possible.
A)True
B)False
Q4) Describe how to create functional animation for a presentation.
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Chapter 13: Building Careers and Writing Résumés
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Sample Questions
Q1) Which of the following would be least appropriate to include on a résumé?
A)Dates of employment
B)Duties and accomplishments from previous jobs
C)Educational accomplishments
D)Academic awards and scholarships
E)Date of high school graduation
Q2) Personal Twitter feeds will not affect the professional interview process.
A)True
B)False
Q3) Discuss the advantages and disadvantages of creating a social media résumé and résumés with video and infographics to supplement a traditional résumé.
Q4) Identify the writing style that should be used when composing a résumé,and discuss ways to implement this writing style.
Q5) Discuss ways to "think like an employer" during the interview process.
Q6) Writing a résumé will help you prepare for interviewing and pre-employment testing.
A)True
B)False
Q7) Identify and discuss when to use each of the three main types of résumés.
Page 15
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Chapter 14: Applying and Interviewing for Employment
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Sample Questions
Q1) When responding to questions,what should a candidate look for to determine how the response was received?
A)Follow-up questions from the interviewer
B)Positive body language from the interviewer
C)Note taking from the interviewer
D)Positive verbal responses from the interviewer
E)Progression on the list of questions from the interviewer
Q2) If some aspect of your appearance or background makes you uneasy,how can you offset it during the interview?
A)By displaying a superior, know-it-all attitude during the interview
B)By focusing on how you can help the organization succeed
C)By displaying minimal interest in the job, allowing the interviewer to try to "sell" you on the position
D)By using evasive answers that will allow the interviewer to ask more detail oriented questions
E)By focusing your responses on what past employers have done wrong and how they could improve
Q3) What should be considered when following up after submitting a résumé?
Q4) Explain the importance of following up with an organization after the interview.
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Chapter 15: Format and Layout of Business Documents
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Sample Questions
Q1) If you are writing a business letter to someone you know well,it is acceptable to use his or her first name in the salutation.
A)True
B)False
Q2) In the simplified letter format,commas follow both the salutation and the complimentary close.
A)True
B)False
Q3) In memos,a courtesy title
A)should always be used.
B)is never appropriate.
C)is required if you are discussing confidential matters.
D)should be used only if you would use one in a face-to-face encounter with the reader.
Q4) A page number should be at the top of every page in a formal report.
A)True
B)False
Q5) Letterhead stationery commonly includes the company's URL.
A)True B)False
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Chapter 16: Documentation of Report Sources
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Sample Questions
Q1) In the Chicago humanities style,the bibliography
A)lists only those works actually cited in the text.
B)lists works in the order cited in the text.
C)can include annotations.
D)omits any type of annotation.
Q2) The American Psychological Association style uses the author-date system.
A)True
B)False
Q3) You should always use APA style for documentation in your reports,even if your employer or client normally uses a different form.
A)True
B)False
Q4) There is no difference between endnotes and a bibliography.
A)True
B)False
Q5) A content note
A)offers additional information or provides a cross-reference.
B)documents direct quotes.
C)documents paraphrased passages.
D)documents visual aids.
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Chapter 17: Correction Symbols
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Sample Questions
Q1) Words such as it is,there are,there is,this is,and these are should be avoided at the beginning of a sentence.
A)True
B)False
Q2) If there is an agreement issue,what should agree with the noun?
A)Subject
B)Verb
C)Adjective
D)Pronoun
Q3) When using a direct order,the good news goes first.
A)True
B)False
Q4) What is the problem with this sentence? "We can give him a small raise,he deserves it."
A)Comma splice
B)Sentence fragment
C)Dangling modifier
D)Nothing
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Page 19