Course Introduction
Business Communication
Final Exam Questions
Business Communication explores the principles and practices essential for effective communication within the business environment. This course covers a range of topics including written and verbal communication, professional correspondence, presentation skills, intercultural communication, and the use of digital tools in modern business contexts. Students will learn to craft clear messages, adapt their communication style for diverse audiences, and employ strategies for successful teamwork and conflict resolution. Emphasis is placed on developing practical skills through assignments, group projects, and real-world case studies, preparing students to communicate confidently and professionally in a variety of business settings.
Recommended Textbook Organizational Behavior 10th Edition by Robert Kreitner
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18 Chapters
1914 Verified Questions
1914 Flashcards
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Page 2
Chapter 1: Organizational Behavior: The Quest for
People-Centered Organizations and Ethical Conduct
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Power can be provided to employees via centralization.
A)True
B)False
Answer: False
Q2) Which of the following is true about a field study?
A)A field study is an in-depth analysis of a single individual, group, or organization.
B)A field study is a statistical pooling technique that permits behavioral scientists to draw general conclusions about certain variables from many different studies.
C)In a field study, samples of people from specified populations respond to questionnaires.
D)A field study probes individual or group processes in an organizational setting, involving real-life situations.
E)In a field study, variables are manipulated and measured in contrived situations.
Answer: D
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3
Chapter 2: Managing Diversity: Releasing Every Employees
Potential
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Sally had been working in a financial company for five years. She executed her duties sincerely and was extremely competent in her job. However, she was not given the opportunity to advance to higher-level positions. Which of the following was Sally facing?
A)Affirmative action
B)EEO regulations
C)Glass ceiling
D)Revolving door
E)Invisible step
Answer: C
Q2) Millennials account for the largest block of employees in the workforce.
A)True
B)False
Answer: True
Q3) Social categorization theory predicts that heterogeneity is better than homogeneity in terms of affecting work-related attitudes, behaviors, and performance.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Organizational Culture, Socialization, and Mentoring
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) A structured approach is counterproductive when implementing culture change.
A)True
B)False
Answer: False
Q2) The diversity of developmental relationships reflects the variety of people within the network an individual uses for developmental assistance.
A)True
B)False
Answer: True
Q3) The first phase of the organizational socialization process is anticipatory socialization.
A)True
B)False
Answer: True
Q4) One of the functions of organizational culture is to facilitate collective commitment.
A)True
B)False
Answer: True
Page 5
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Chapter 4: International OB: Managing Across Cultures
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) A person is said to be repatriated when transferred to another country from their home country.
A)True
B)False
Q2) The Chinese have a _____ culture because they rely heavily on situational cues for meaning when perceiving and communicating with others.
A)universalist
B)relativist
C)low-context
D)high-context
E)individualistic
Q3) According to the GLOBE cultural dimensions, gender egalitarianism reflects the level of effort that should be put into minimizing gender discrimination and role inequalities.
A)True
B)False
Q4) Consideration is the most important work-related value for Protestants.
A)True
B)False
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Chapter 5: Key Individual Differences and the Road to Success
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Persuasion from others is the sole source of our self-efficacy beliefs.
A)True
B)False
Q2) People with an external locus of control tend to attribute positive outcomes, such as getting a passing grade on an exam, to their own abilities.
A)True
B)False
Q3) Prior experience, watching successful behavior models, persuasion and encouragement from others, and assessment of physical and emotional states all lead to _____.
A)decrease in organizational identification
B)low self-monitoring behavior
C)decrease in self-esteem
D)increase in self-efficacy
E)development of an external locus of control
Q4) Most academic psychologists and intelligence specialists have embraced Gardner's model of multiple intelligences.
A)True
B)False
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Chapter 6: Values, Attitudes, Job Satisfaction, and
Counter-Productive Work Behaviors
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) Which of the following is a contextual characteristic that influences employee engagement?
A)Conscientiousness
B)PE fit
C)Psychological safety
D)Proactive personality
E)Mindfulness
Q2) Personal values essentially represent the things that have meaning to us in our lives.
A)True
B)False
Q3) When employees are free of any fears associated with trying new, innovative ideas or behaviors at work, they are said to have psychological safety.
A)True
B)False
Q4) What is an attitude? Explain the three components of attitudes. How are attitudes related to cognitive dissonance?
Q5) Explain the five causes of job satisfaction.
Page 8
Q6) Mention the three determinants of intention explained by Ajzen.
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Chapter 7: Social Perception and Attributions
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Cognitive categories represent mental depositories for storing information.
A)True
B)False
Q2) Explain the practical applications of the attribution models in the workplace.
Q3) _____ is a perceptual error that refers to a personal characteristic that leads a person to consistently evaluate other people or objects in an extremely positive fashion.
A)Contrast effect
B)Recency effect
C)Central tendency
D)Leniency
E)Halo
Q4) _____ consists of three compartments containing categories of information about events, semantic materials, and people.
A)Cognitive category
B)Long-term memory
C)Perception
D)Short-term memory
E)Cognition
Q5) Describe the process by which stereotypes are formed and maintained.
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Chapter 8: Foundations of Motivation
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) _____ is defined as the perceived fairness of the decision maker's behavior in the process of decision making.
A)Interactional justice
B)Positive inequity
C)Negative inequity
D)Procedural justice
E)Distributive justice
Q2) In Maslow's need hierarchy theory, the _____ need contains the needs for affection and belonging.
A)physiological
B)safety
C)love
D)esteem
E)self-actualization
Q3) A person's expectancy perceptions are influenced by his or her self-esteem.
A)True
B)False
Q4) Explain the three concepts within Vroom's model.
Q5) Define a goal. Explain the motivational mechanisms of goal-setting.
Q6) Compare the need theories of Maslow, Alderfer, and McClelland.
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Chapter 9: Improving Job Performance With Goals,
Feedback, Rewards, and Positive Reinforcement
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Management by objectives is a management system that incorporates participation into decision making, goal setting, and objective feedback.
A)True
B)False
Q2) Every instance of a target behavior is reinforced when a _____ reinforcement schedule is in effect.
A)fixed reward
B)continuous
C)variable interval
D)fixed interval
E)variable ratio
Q3) When an organization uses nonperformance considerations reward distribution criterion, rewards are distributed based on tenure and equity.
A)True
B)False
Q4) Feedback serves two functions for those who receive it: instructional and motivational.
A)True
B)False
Page 11
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Chapter 10: Group Dynamics
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) The Asch effect refers to the distortion of individual judgment by a unanimous but incorrect opposition.
A)True
B)False
Q2) Odd-numbered groups are recommended if an issue is to be settled by a majority vote.
A)True
B)False
Q3) Sex-stereotyped jokes are examples of _____.
A)sexual propositions
B)role overload
C)role ambiguity
D)role conflict
E)derogatory attitudes
Q4) According to Tuckman's five-stage theory of group development, during the "norming" stage, subgroups take shape and subtle forms of rebellion occur.
A)True
B)False
Q5) How does a manager decide the optimum size of a work group?
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Chapter 11: Developing and Leading Effective Teams
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Which of the following steps can managers take to enhance socio-emotional cohesiveness?
A)Regularly update and clarify the group's goals.
B)Give every member a vital "piece of the action."
C)Encourage interaction and cooperation.
D)Channel each member's special talents toward the common goal.
E)Equitably reinforce every member's contributions.
Q2) Which of the following is true about advice teams?
A)They have a low degree of technical specialization.
B)They are responsible for performing day-to-day operations.
C)They narrow the information base for managerial decisions.
D)As work flows from one team to another, coordination is typically high in advice teams.
E)They require more application of specialized knowledge.
Q3) The key components of effective teamwork are cooperation, trust, and _____.
A)vision
B)competition
C)training
D)creativity
E)cohesiveness
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Page 13
Chapter 12: Individual and Group Decision Making
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) People with a conceptual style prefer to avoid risks.
A)True
B)False
Q2) The confirmation bias occurs when decision makers are influenced by the first information received about a decision, even if it is irrelevant.
A)True
B)False
Q3) People with a directive style are action oriented and decisive and like to focus on facts.
A)True
B)False
Q4) Which of the following styles is the most people oriented style?
A)Reasoning
B)Behavioral
C)Directive
D)Conceptual
E)Analytic
Q5) Expertise of an individual decreases with age and experience.
A)True
B)False
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Chapter 13: Managing Conflict and Negotiating
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101 Verified Questions
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Sample Questions
Q1) Conflict is an aspect of organizational life that can be avoided.
A)True
B)False
Q2) Conflict tends to decrease as the number of hierarchical layers and specialized tasks increase.
A)True
B)False
Q3) According to the _____ the more members of different groups interact, the less intergroup conflict they will experience.
A)contact hypothesis
B)ethnocentric theory
C)transfer theory
D)transmission hypothesis
E)diffusion theory
Q4) _____ involves assigning someone the role of critic.
A)Mediation
B)Devil's advocacy
C)Dialogic process
D)Dialectic method
E)Negotiation
Page 15
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Chapter 14: Communicating in the Digital Age
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Men are more likely to temper criticism with positive buffers.
A)True
B)False
Q2) E-mail is a confidential medium of communication.
A)True
B)False
Q3) Men are more likely to take ideas stated by women and claim them as their own.
A)True
B)False
Q4) Personal written static media (memos and letters) has greater information richness than a telephone conversation.
A)True
B)False
Q5) A desire to experience new and different things typically takes precedence over long-term commitments for the internet generation.
A)True
B)False
Q6) Describe the application of the contingency approach to the selection of media.
Q7) Describe the effects of social media on communication within an organization.
Page 16
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Chapter 15: Influence, Empowerment, and Politics
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Employees who are strictly nonpolitical run the risk of experiencing slow promotions and feeling left out.
A)True
B)False
Q2) Ingratiation is deemed to be a moderately effective tactic relied on by managers.
A)True
B)False
Q3) A politically sensible employee believes that _____.
A)politics should be avoided at all costs
B)politics is necessary
C)one should use deceit and fraud when necessary
D)politics should be used to further self-interests over departmental goals
E)the best technique is to "tell it like it is"
Q4) Employees who are highly political run the risk of being called self-serving and losing their credibility.
A)True
B)False
Q5) What are the five bases of power proposed by French and Raven? Describe them.
Q6) What can a manager do to keep organizational politics within reasonable bounds?
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Chapter 16: Leadership
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) One of the key sets of leader behavior, referred to as _____, involves establishing an attractive vision of the future, the use of emotional arguments, and exhibition of optimism and enthusiasm.
A)idealized influence
B)inspirational motivation
C)individualized consideration
D)intellectual stimulation
E)organizational culture
Q2) Which of the following is true about transactional leadership?
A)It exhibits self-sacrifice and serves as a moral agent.
B)It is based on using rewards and punishment to drive motivation and performance.
C)It produces significant organizational change.
D)It leads to superior performance when it augments or adds to transformational leadership.
E)It focuses on objectives that transcend the more immediate needs of the work group.
Q3) Describe the similarities and differences between leading and managing.
Q4) Briefly discuss the traits associated with "bad leadership."
Q5) Compare transactional and transformational leadership.
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Chapter 17: Organizational Design, Effectiveness, and Innovation
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) An organic organization has:
A)a top-down communication approach.
B)specific obligations and rights that the employees have to strictly follow.
C)an indirect link between its purpose and an individual's contribution.
D)a high degree of hierarchical control.
E)broadly defined tasks and requires general task knowledge.
Q2) Which of the following structures combines functional and divisional chains of command to form a grid with two command structures?
A)Hollow structure
B)Modular structure
C)Matrix structure
D)Project structure
E)Product structure
Q3) The organizational effectiveness criterion of internal processes measures how effective an organization is in acquiring necessary factors of production such as raw materials, labor, or capital.
A)True
B)False
Q4) Differentiate between mechanistic versus organic organizations.
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Chapter 18: Managing Change and Stress
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100 Verified Questions
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Sample Questions
Q1) Introducing a practice new to the organization is an example of _____ change.
A)adaptive
B)strategic
C)radically innovative
D)innovative
E)functional
Q2) Which of the following is an assumption of Lewin's change model?
A)Effective change requires proper reinforcement of new behaviors and attitudes.
B)The change process involves adapting something previously learned.
C)People can be made to change even when they are not motivated to do so.
D)If the goals of change are highly desirable, resistance will be virtually nonexistent.
E)Organizing arrangements are the hub of all organizational changes.
Q3) Stress triggers the fight-or-flight response.
A)True
B)False
Q4) Resilience is reduced when change agents and recipients have a positive, trusting relationship.
A)True
B)False
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