Business Communication Exam Questions
Course Introduction
Business Communication is a foundational course that explores the principles and practices of effective communication within a business context. Students will learn to craft clear, concise, and persuasive messages tailored for various audiences, both within and outside the organization. The course covers key topics such as professional writing, presentation skills, group communication, intercultural communication, and digital communication tools. Emphasis is placed on real-world applications, including report writing, email etiquette, networking, and conflict resolution. By developing strong communication skills, students will be better equipped to collaborate, lead, and succeed in diverse professional environments.
Recommended Textbook
BCOM 4th Edition by Carol
M. Lehman
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14 Chapters
833 Verified Questions
833 Flashcards
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Chapter 1: Establishing a Framework for Business Communication
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57 Verified Questions
57 Flashcards
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Sample Questions
Q1) A person's self-talk that takes place within the person is referred to as interpersonal communication.
A)True
B)False
Answer: False
Q2) Which of the following is FALSE concerning teams?
A) A group must go through a developmental process to begin functioning as a team.
B) Team members need training in problem solving, goal setting, and conflict resolution.
C) The self-directed work team can become the basic organizational building block to help assure success in dynamic global competition.
D) Skills for successful participating in team environments are the same as those for success in traditional organizations.
Answer: D
Q3) Three basic purpose of communication are to feel, sense, and influence.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Focusing on Interpersonal and Group Communication
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) Consensus is the collective opinion of a group, even though each member may not agree with every aspect of the decision.
A)True
B)False
Answer: True
Q2) Despite the growth in popularity of electronic meetings, face-to-face meetings continue to be the most-used meeting format in most organizations.
A)True
B)False
Answer: True
Q3) Which of the following is FALSE concerning face-to-face meetings?
A) Face-to-face meetings make it harder to reach consensus.
B) Face-to-face meetings are helpful when communicating sensitive issues.
C) Face-to-face meetings help establish group rapport.
D) Face-to-face meetings are preferred to electronic meetings when participants don't know each other.
Answer: A
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Page 4
Chapter 3: Planning Spoken and Written Messages
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65 Verified Questions
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Sample Questions
Q1) Using profanity on the job may be offensive to some or viewed as creating a hostile work environment.
A)True
B)False
Answer: True
Q2) Which of the following sentences avoids the use of an outdated expression or cliché?
A) Enclosed please find a copy of my progress report.
B) Per your request, enclosed is my progress report.
C) Please be informed that you should review the enclosed report at your earliest convenience.
D) All include an outdated expression or cliché.
Answer: A
Q3) Both good-news and routine news messages follow the deductive pattern.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Preparing Spoken and Written Messages
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63 Flashcards
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Sample Questions
Q1) Final proofreading of an important business document should typically be done
A) from the computer screen.
B) from a draft paper copy.
C) from a final copy on company letterhead.
D) from an archive file copy.
Q2) In a document that follows the deductive pattern, the topic sentence
A) precedes the details.
B) comes after the details.
C) contains the details.
D) leaves out any details.
Q3) What proofreading procedure should Anthony use when proofreading a technical support manual?
A) Proofread only once, thoroughly checking for errors of various types.
B) Proofread twice, concentrating in the first pass on content errors and in the second pass on format errors.
C) Proofread three times, concentrating on content, organization, and style in the first pass, on mechanical errors in the second pass, and reading from right to left on the third pass.
D) Allow the computer to do the proofreading, as it is more thorough and accurate.
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Page 6
Chapter 5: Communicating Electronically
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Sample Questions
Q1) Which of the following is NOT an acceptable situation for using email?
A) Providing all employees with information about the company's new computer system.
B) Evaluating the strengths and weaknesses of a current employee.
C) Sending product meeting notes to all meeting participants.
D) Thanking a client for his continued business.
Q2) The subject line of an email message should do all of the following, EXCEPT
A) warn the recipient of the message of the bad news.
B) allow the recipient to prioritize the message.
C) expedite understanding of the message.
D) provide a point of reference for future use.
Q3) Aricelli is in charge of writing for the web page of her service organization. Which of the following should she avoid when writing for a web audience?
A) Providing detailed text.
B) Writing the main idea or conclusion first, followed by details.
C) Listing the items in columns rather than in rows.
D) Writing directions in simple, numbered steps.
Q4) You have been asked to develop guidelines for your company's new weblog. What are the major elements that you will include in the guidelines?
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Page 7
Chapter 6: Delivering Good- and Neutral-News Messages
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59 Verified Questions
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Sample Questions
Q1) The impersonal nature of form letters makes them inappropriate for business purposes.
A)True
B)False
Q2) Mary has a neutral message to deliver to a co-worker. What delivery options would be the most effective?
A) Letter, email, or telephone
B) Memo, instant messaging, or letter
C) Letter, phone, or in person
D) Memo, email, or phone
Q3) Selection of the deductive or inductive method of organizing business messages depends on the probable reaction of the receiver to the message.
A)True
B)False
Q4) Neutral messages contain content that is not likely to generate an emotional message from the receiver.
A)True
B)False
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Chapter 7: Delivering Bad-News Messages
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Sample Questions
Q1) List and explain three stylistic aspects of writing a bad-news statement.
Q2) A company plans to downsize over the next year. Which of the following would be the BEST way to prepare employees for this negative announcement?
A) Send an email to employees the first day that employees are scheduled for layoff.
B) Send a letter to laid off employees at their home address instructing them not to report for work to avoid emotional confrontations.
C) Use the company's internal communications (newsletters and intranet) to make employees aware of the downsizing before it happens.
D) Call a staff meeting at the end of the day on the Friday before layoffs begin to make the negative announcement.
Q3) The Fair Credit Reporting Act gives consumers specific rights and protections when they apply for and are denied credit.
A)True
B)False
Q4) Explain how a counterproposal may be used to preserve a positive relationship when denying a request or when delivering bad news.
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Page 9
Chapter 8: Delivering Persuasive Messages
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Sample Questions
Q1) Which of the following is the BEST beginning to an email request for completion of an online survey about a recently purchased product?
A) Please complete the attached survey about your recent purchase at our store and click "Submit" when done.
B) We are conducting a market survey on our products and customer service satisfaction.
C) Online surveys are a fast, convenient way for us to hear back from our customers.
D) Your complete satisfaction is our utmost goal.
Q2) Which of the following is FALSE about persuasive communication?
A) It is the ability to influence others to accept your point of view.
B) It often involves manipulating someone into taking the action favored by the communicator.
C) It involves the honest presentation of information.
D) It is the organized presentation of information on which a person can choose to act.
Q3) Discuss several types of persuasive communication you might be required to write or present in your professional and personal life.
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Chapter 9: Understanding the Report Process and Research Methods
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Sample Questions
Q1) XYZ, a potential supplier to NASA, would typically submit an RFP (request for a proposal) to NASA in order to obtain a contract with this government agency.
A)True
B)False
Q2) Which of the following is NOT an error in data gathering?
A) Using samples that are too small
B) Administering the survey to a small group of the population before conducting the actual survey
C) Gathering too much information and then attempting to use all of it
D) All of the above are errors.
Q3) Reliability refers to the degree to which data measures what it is intended to measure.
A)True
B)False
Q4) A research firm wants to conduct research to determine what the U.S. population thinks of imported clothing. Describe three primary research options that are available for this type of research. Which option would you recommend that the research firm use? Why?
Q5) Explain the benefits of conducting secondary research.
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Chapter 10: Managing Data and Using Graphics
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Sample Questions
Q1) List seven graphic devices to use for data illustration and interpretation; include a major objective or purpose for each.
Q2) A company that wants to chart employee absences over a two-year period should use which of the following?
A) Flow chart
B) Pie chart
C) Line chart
D) Table
Q3) When viewing tabulated research results, readers or listeners need exact statistics rather than rounded fractions and percentages.
A)True
B)False
Q4) People who want to understand the interpretation of data are generally more interested in reading about proportions and ratios than about specific numbers.
A)True
B)False
Q5) Explain why quantitative data from a research study must be condensed into a manageable size before you can interpret it.
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Chapter 11: Organizing and Preparing Reports and Proposals
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Sample Questions
Q1) Which of the following is the BEST advice for including objectives in a proposal?
A) List only enough measurable and attainable objectives to accomplish the purpose of selling your proposal.
B) Include a generous list of objectives, even though you know that you may not totally achieve all of them.
C) Omit an objectives section; a problem statement is sufficient for defining your goals.
D) Your proposal has only one objective: to convince the reader that the benefit from your product or service will outweigh the cost.
Q2) A report that recommends to management the installation of a new computer system is an example of an internal proposal.
A)True
B)False
Q3) The need for preliminary and addenda items is influenced by the length of the report and its formality.
A)True
B)False
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Chapter 12: Designing and Delivering Business
Presentations
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Sample Questions
Q1) Since color is an attention getter, the skilled presenter should use as many different colors as his or her software supports.
A)True
B)False
Q2) Jessica, an architect with experience in designing jails for rural areas, is making a presentation to the Nixon County Board of Supervisors to convince them to hire Peterson & Melton Architects to design and manage the building of their 200-bed jail in rural Alabama. What would be an effective closing to her presentation?
A) Thank you for your time.
B) Hire Peterson & Melton to design and oversee construction for the Nixon County jail because we have designed 20 others jails in the rural South with similar design issues. We can make our experience work for you.
C) Let Peterson & Melton design your jail, and we will do the best job we can.
D) Hire Peterson & Melton Architects to design and oversee your jail because you need our experience.
Q3) Black text against a white background provides the greatest contrast.
A)True
B)False
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Chapter 13: Preparing Résumés and Application Letters
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Sample Questions
Q1) Daphne is applying for a job as an interior designer and would like to supplement her standard résumé with illustrations of projects she has completed; she should prepare a professional portfolio.
A)True
B)False
Q2) Paul is using the Internet to locate job opportunities. Which of the following will be the MOST effective way to access information on available jobs through a Google search?
A) Input the job title sought.
B) Type in "job search."
C) Start with a wider job description term, then narrow down.
D) Avoid using other search engines.
Q3) Jobs included in the work experience section of a résumé may be listed in chronological order or in order of job relatedness.
A)True
B)False
Q4) List five sources for finding prospective employers; give one advantage and one disadvantage of each source.
Q5) Discuss five guidelines for producing a résumé for posting to YouTube.
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Chapter 14: Interviewing for a Job and Preparing
Employment Messages
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Sample Questions
Q1) Which of the following is the LEAST important thing to know about a job you are seeking?
A) Career path of the job.
B) Job qualifications.
C) Probable salary range.
D) Vacation days.
Q2) Taylor has an interview; which of the following items will she likely NOT need to take with her?
A) A photo of herself
B) A list of references
C) A professional-looking pen and paper
D) Her résumé
Q3) Since Pein has not received a response to his letter of application and résumé sent several weeks ago, it would be appropriate for him to send a follow-up message to the company.
A)True
B)False
Q4) During interviews, there is typically an exchange of information between the job candidate and interviewer. What should you be prepared to discuss during this part of the interview?
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