Business Communication Exam Bank
Course Introduction
Business Communication explores the principles and practices essential for effective communication within modern business environments. The course covers a variety of communication forms, including written, oral, visual, and digital, with a focus on crafting clear, concise, and compelling messages tailored to diverse audiences. Students will develop skills in professional writing, presentations, interpersonal communication, and collaborative teamwork, while also examining intercultural and ethical considerations in global business contexts. Emphasis is placed on real-world applications such as business correspondence, reports, proposals, electronic communication, and persuasive techniques necessary for successful organizational interaction and career advancement.
Recommended Textbook
Human Relations in Organizations Applications And Skill Building 9th Edition by Robert N. Lussier
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Page 2
Chapter 1: Understanding Behavior, Human Relations, and Performance
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) "Aaron is new in the company. There are thirty people on his floor. He is having problems remembering names." Which of the following should Aaron do to improve his ability to recall names?
A) Address them with titles like Mr. or Ms. and not worry about remembering names
B) While talking to people, call them by name two or three times
C) Maintain a notebook with people's photos and their respective names
D) Ask them their names every time he meets them
Answer: B
Q2) _____ introduced transactional analysis during the 1960s.
A) William Ouchi
B) Eric Berne
C) Douglas McGregor
D) Peter Drucker
Answer: B
Q3) People are an organization's greatest asset, not technology, because people working together develop technology.
A)True
B)False
Answer: True
Page 3
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Chapter 2: Personality, Stress, Learning, and Perception
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Sample Questions
Q1) Emotional stability is important in dealing with situations that need efficiency under pressure.
A)True
B)False
Answer: True
Q2) Stress is an individual matter.
A)True
B)False
Answer: True
Q3) Alvin tells his parents "We don't see things the same way because you are old and I am young." What type of perception bias does Alvin have?
A) Projection
B) Frame of reference
C) Expectations
D) Selective exposure
Answer: B
Q4) People with a(n) _____ locus of control believe that they have little control over their performance.
Answer: external
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Chapter 3: Attitudes, Self-Concept, Values, and Ethics
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Sample Questions
Q1) Jonathan tend's to look for the natural goodness in his employees and his employees have reported higher levels of job satisfaction. Jonathan's attitude can be classified under which of the following?
A) Theory Y
B) Expectation theory
C) Theory X
D) Self-actualization theory
Answer: A
Q2) When most people use unethical behavior, it is due to some type of character flaw.
A)True
B)False
Answer: False
Q3) If you can attribute someone's rude behavior to an internal cause, you are likely to respond with positive human relations.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Time and Career Management
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Sample Questions
Q1) Young people often have unrealistic expectations and don't realize they need to work long, hard hours to get ahead.
A)True
B)False
Q2) When asked about one's personal weaknesses during an interview, a candidate should:
A) portray them as strengths in disguise.
B) be honest and list out all of them.
C) deny having any weakness at all.
D) ignore the question.
Q3) Will your apparel and grooming really affect your career success? Why or why not?
Q4) "I intend to start a production house by the time I am 30 years old." Which of the following parts of the time management system can this statement be matched to?
A) Priorities
B) Schedules
C) Plans
D) Objectives
Q5) Schedule your high-priority items during your _____.
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Chapter 5: Communications, Emotions, and Criticism
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Sample Questions
Q1) _____ is a process of having the receiver restate the message in his or her own words.
A) Paraphrasing
B) Encoding
C) Decoding
D) Reinstating
Q2) _____ is the flow of information between colleagues and peers.
A) Vertical communication
B) Downward communication
C) Grapevine communication
D) Horizontal communication
Q3) "Hey Danny, did you know the new girl in HR is Jack's sister?" Identify the communication flow in this statement.
A) Vertical-downward
B) Vertical-upward
C) Horizontal
D) Grapevine
Q4) Describe a gender communication difference you have observed at work.
Q5) The sender's process of putting a message into a form that the receiver will understand is called _____.
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Chapter 6: Dealing With Conflict
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Sample Questions
Q1) The XYZ model describes a problem in terms of _____.
Q2) Some people have negative attitudes and use negative strokes that hurt others. Is giving negative strokes unethical behavior?
Q3) The _____ style of conflict management is appropriate to use when all parties have a strong interest in different solutions and time is short.
Q4) The life position of an assertive person is:
A) "I'm OK-You're not OK."
B) "I'm OK-You're OK."
C) "I'm not OK-You're OK."
D) "I'm not OK-You're not OK."
Q5) _____ is any behavior that implies recognition of another's presence.
A) Assertiveness
B) Aggressiveness
C) Performance
D) Stroking
Q6) Some people say that because transactional analysis was developed in the 1960s, it is outdated. Do you agree, or do you believe that TA can help us understand behavior and improve human relations?
Q7) _____ is any behavior that implies recognition of another's presence.
Page 8
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Chapter 7: Leading and Trust
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Sample Questions
Q1) _____ leadership, developed by Paul Hersey and Kenneth Blanchard, is a model for selecting from four leadership styles the one that matches the employees' maturity level in a given situation.
Q2) Fiedler's contingency leadership theory states that managers can't change their leadership style; they are either task- or relationship-oriented. Do you agree with this statement?
Q3) _____ is the process of influencing employees to work toward the achievement of objectives.
A) Craftsmanship
B) Leadership
C) Internship
D) Dealership
Q4) The Leadership Grid states that the one best style to use in all situations is the 9, 9 team manager style, with a high concern for both people and production. Do you agree with this statement?
Q5) What are your views on normative leadership theory? Recall a manager you have now or have had. Which of the five styles does or did the manager use?
Q6) Explain situational leadership developed by Paul Hersey and Kenneth Blanchard.
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Chapter 8: Motivating Performance
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Sample Questions
Q1) Some managers say that what gets measured gets done. Do you agree? What does this have to do with setting objectives?
Q2) Some people have stated that the performance formula is oversimplified. Do you agree? Can it really be used to increase performance?
Q3) Describe the characteristics of people with high n-Ach, high n-Pow, and high n-Aff.
Q4) What reinforcement type(s) and schedule(s) does/did your present/past supervisor use to motivate you? Explain each. How can you use reinforcement to motivate employees?
Q5) Objectives state how the task will be accomplished.
A)True
B)False
Q6) Give examples of how all five of your needs in Maslow's hierarchy of needs have been or are being met.
Q7) Explain the expectancy theory.
Q8) According to the needs hierarchy theory, the lowest-level unsatisfied need is the most powerful need.
A)True
B)False
Page 10
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Chapter 9: Ethical Power, Politics, and Etiquette
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Sample Questions
Q1) Reciprocity is primarily used to achieve a specific objective, whereas coalitions are developed for achieving ongoing objectives.
A)True
B)False
Q2) Helen is working on a project that needs technical knowledge of automobiles. Her friend Brad is an automobile engineer but works for another company. Which of the following influencing tactics is most appropriate for Helen to use?
A) Inspirational appeal
B) Legitimization
C) Ingratiation
D) Personal appeal
Q3) "Kyle has shown great determination and strength under extremely challenging circumstances. I am going to have to send him and his family on a vacation on company expense to keep him going." Which of the following is being used as a way to influence Kyle?
A) Coercive Power
B) Connection Power
C) Reward Power
D) Legitimate Power
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Chapter 10: Networking and Negotiating
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Sample Questions
Q1) Which of the following should a one-minute self-sell start with?
A) Summary of educational qualifications
B) The target industry one prefers
C) The target career one is seeking
D) Highlights of one's career to date
Q2) Give a job example of distributive and integrative bargaining.
Q3) "Neil and Tim graduated together. Tim landed a job through one of his father's friends." Which of the following should Neil do to get a job?
A) Develop networking skills
B) View networking as being unfair
C) Create a one-minute self-sell
D) Conduct networking interviews
Q4) "Wilma is hardworking and talented. She keeps herself informed about the latest developments in her field and is performing well in her job." Which of the following is the most important reason for Wilma to develop her networking skills?
A) To get a job
B) To negotiate with other people
C) To advance within the organization
D) To perform a self-assessment and set objectives
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Chapter 11: Team Dynamics, Creativity and Problem
Solving, and Decision Making
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Sample Questions
Q1) "Most of the ideas in the report were mine, put my name first." Which of the following roles does this statement fulfill?
A) Task roles
B) Maintenance roles
C) Self-interest roles
D) Planning roles
Q2) The group's maintenance roles are the things group members do and say that directly aid in the accomplishment of its objectives.
A)True
B)False
Q3) The devil's advocate technique requires the individual to explain and defend his or her position before the group.
A)True
B)False
Q4) What is teamwork? Describe the different types of teams.
Q5) Using your list from Work Application 11-5, identify the major roles played by each group member, including yourself.
Page 13
Q6) Describe the various stages of group development.
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Chapter 12: Organizational Change and Culture
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Sample Questions
Q1) Organizations with clear values that are shared to the extent of similar behavior have _____ cultures.
Q2) What are the sources of resistance to change? List the major focuses of resistance.
Q3) One of the reasons people resist change is because the prospect of learning something new itself produces anxiety.
A)True
B)False
Q4) The integration of both people and technology is known as creating a _____.
A) technostructure
B) sociotechnical system
C) public automation
D) hybrid positioning system
Q5) Which of the following is the desired result of performance appraisal?
A) A sensitized trainee
B) Reflexive decision making
C) Enhanced truancy
D) Decreased absenteeism
Q6) Of the 11 methods for overcoming resistance to change, which one do you think is the best?
Page 14
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Chapter 13: Valuing Diversity Globally
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Sample Questions
Q1) Distinguish between prejudice and discrimination. List common areas of employment discrimination.
Q2) _____ is being careful not to offend or slight anyone with our behavior.
Q3) How do you feel about drug testing by employers? Why do you feel this way?
Q4) "Please write down all the jobs you've done so far including the ones that are not relevant to the post applied." This reflects a(n) _____ preemployment inquiry.
A) prejudiced
B) illegal
C) legal D) discriminatory
Q5) Consider the statement, "With the global economy, people around the world are becoming more and more alike, so why be concerned about diversity?" Do you agree? Should organizations conduct diversity training?
Q6) Employers are required by law to make reasonable accommodations for employees' religious beliefs, without undue hardship on the employer.
A)True
B)False
Q7) State federal laws on compensation and benefits.
Page 15
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