Business Communication
Chapter Exam Questions
Course Introduction
Business Communication explores the principles and practices essential for effective communication within the business environment. This course covers a variety of communication forms, including written, oral, and electronic, with an emphasis on clarity, conciseness, and professionalism. Students will learn how to craft emails, reports, proposals, and presentations tailored for diverse audiences, as well as develop interpersonal skills for meetings, negotiations, and teamwork. The course also examines the impact of cultural and technological factors on business communication and prepares students to navigate dynamic workplace interactions with confidence and ethical awareness.
Recommended Textbook
Interpersonal Communication Relating to Others 5th Canadian Edition by Steven A. Beebe
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Page 2
Chapter 1: Introduction to Interpersonal Communication
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Sample Questions
Q1) Describe the difference between interpersonal communication and impersonal communication and give an example for both.
Answer: Interpersonal communications are characterized by the I-thou model, wherein each partner in the communication is treated as a human being and true sharing of feelings, ideas, and thoughts occur. An example would be a discussion between friends on where to spend the evening. Impersonal communication is characterized by an I-it model, wherein the parties are not treated as human, and there is no true sharing. The communication is probably just a means to an end, for example, ordering a coffee from the barista.
Q2) Interpersonal communication occurs when people communicate in an ________ relationship.
A)I-It.
B)It-Thou.
C)I-Thou.
D)It.
Answer: C
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3
Chapter 2: Interpersonal Communication and Self
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140 Flashcards
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Sample Questions
Q1) Which theory suggests that we each manage our own degree of privacy by means of personal boundaries and rules for sharing information?
A)Johari Window
B)Social Penetration
C)Communication Privacy Management
D)Self-Disclosure
Answer: C
Q2) Which of the following best describes the concept of face?
A)a person's negative perception of him/herself
B)using communication to maintain your own positive self-perception
C)using communication to improve your own positive self-perception
D)a person's positive perception of him/herself in interactions with others.
Answer: D
Q3) Purposefully providing information to others that they would otherwise not learn is called
A)responsiveness.
B)self-disclosure.
C)expressiveness.
D)communication style.
Answer: B
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Chapter 3: Interpersonal Communication and Perception
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106 Flashcards
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Sample Questions
Q1) When we place people into inflexible categories and "print" the same judgments on anyone placed into a given category we are experiencing
A)ignoring information
B)oversimplifying.
C)focusing on the negative D)stereotyping.
Answer: D
Q2) Active perception occurs because
A)our sense are operating.
B)we want to confirm our like or dislike for another person.
C)it is important to confirm our won self-concept.
D)we are motivated to select particular information.
Answer: D
Q3) Information that we acquire simply because our senses are operating comes to use through
A)active perception.
B)impression formation.
C)punctuation.
D)passive perception.
Answer: D
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Chapter 4: Listening and Responding
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Sample
Questions
Q1) Use the five steps of the listening process to describe how you listen to a lecture.
Q2) When you refrain from evaluating your partner by focusing on his/her behaviour, you are implementing which of the responding skills?
A)providing meaningful information
B)being descriptive
C)providing well-timed responses
D)avoiding unnecessary details
Q3) The physiological process of decoding sounds is A)hearing.
B)responding.
C)listening.
D)attending.
Q4) When the risk of information overload exists, it's wise to A)focus on the message, not the messenger.
B)set aside your personal agenda.
C)ask your partner if it is a good time to talk.
D)eliminate distractions from the environment.
Q5) Give examples to explain which of the four listening styles are most like your own.
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Chapter 5: Verbal Communication Skills
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Sample Questions
Q1) The theory of symbolic interaction illuminates
A)how language determines or influences thoughts or perceptions.
B)how we use our common understanding of symbols to form interpersonal relationships.
C)how the meaning of messages is dependent upon context and nonverbal cues.
D)how the meaning of messages is dependent upon language.
Q2) If you can see it, touch it, smell it, taste it, or hear it, then a word refers to something that is
A)connotative.
B)concrete.
C)ambiguous.
D)affective.
Q3) The words amazed, ambivalent, sentimental, and vulnerable are all examples of A)neutral terms.
B)positive terms.
C)negative terms.
D)genuine terms.
Q4) Explain how words have the power to create.
Q5) What are three benefits that can derive from using non-sexist language?
Q6) Explain the triangle of meaning.
Page 7
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Chapter 6: Non-Verbal Communication Skills
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Sample Questions
Q1) How do men and women differ in their display and interpretation of non-verbal cues? Give six different examples of ways that men and women differ.
Q2) We are more likely to use non-verbal cues than verbal to signal
A)positive feelings for another person.
B)negative feelings for another person.
C)requests of another person.
D)adaptation to another person.
Q3) Serves cognitive, monitoring, regulatory, and expressive functions.
A)Movements and Gestures
B)Eye Contact
C)Facial Expressions
D)Vocal Cues
E)Personal Space
F)Territory
G)Touch
H)Appearance
Q4) Briefly define the terms "emblems," "illustrators," "affect displays," "regulators," and "adaptors." Give an example of the way in which each is related to verbal messages.
Q5) Describe the functions of eye contact.
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Chapter 7: Conflict Management Skills
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Sample Questions
Q1) When you break something down into its components, you are
A)defining the problem.
B)analyzing the problem.
C)generating many solutions.
D)selecting the best solution.
Q2) Instrumental conflict
A)is based on personal issues where a partner's self-esteem is attacked.
B)assists in building new insights and establishes new patterns in a relationship.
C)focuses on issues about relationship quality and managing interpersonal tension and hostility.
D)centres on achieving a particular goal or objective.
Q3) A lose/win - lose/win approach to conflict is characterized by which conflict management style?
A)avoidance
B)competition
C)collaboration
D)compromise
Q4) Define interpersonal conflict and explain the interdependent nature of conflict.
Q5) Describe the three different types of conflict.
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Chapter 8: Interpersonal Communication and Cultural Diversity
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117 Verified Questions
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Sample Questions
Q1) To help us tolerate ambiguity we need to try to A)be patient.
B)be understanding of differences.
C)adapt predictively.
D)develop mindfulness.
Q2) Your friend is upset because her roommate didn't pay her share of the rent. To accurately predict her reactions you might
A)assume that your friend will react the exact same you would
B)draw upon specific knowledge you have of the person.
C)draw upon the principle of interpersonal communication you have used successfully in the past.
D)apply understanding of people in general.
Q3) Which is not a strategy to help you improve your acceptance and appreciation of others who are different from you?
A)tolerate ambiguity
B)adapt predictively
C)develop mindfulness
D)avoid negative judgments
Q4) Discuss the differences between masculine and feminine cultural perspectives.
Page 10
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Chapter 9: Understanding Interpersonal Relationships
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Sample Questions
Q1) In terms of power, a symmetrical relationship is one in which
A)one partner has more power than the other.
B)power is continually shifting back and forth between partners.
C)both partners want to make the decisions.
D)neither partner has power.
Q2) According to the complementary needs element of interpersonal attraction, if you have a high need to control and make decisions and little respect for other's decision making, you will be more compatible
A)with someone who needs to take control.
B)with someone who wants others to make decisions for him or her.
C)with someone who has similar needs to your needs.
D)with someone who needs to take responsibility.
Q3) You are introduced to someone at a party, and you sense you have a lot in common.This demonstrates __________.
A)short -term initial attraction
B)long-term maintenance attraction
C)predicted outcome value
D)interpersonal intimacy
Q4) What are the five sources of power we use to influence others?
Q5) How can the balance of power be negotiated in a relationship?
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Chapter 10: Developing, Maintaining, and Ending
Interpersonal Relationships
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Sample Questions
Q1) During the stagnation phase
A)partners simply follow relational routines.
B)couples decrease their dependence on each other for self-confirmation.
C)partners turn to others to confirm their self- concepts.
D)individuals make an intentional decision to eliminate further interpersonal interaction.
Q2) Exploration is marked by partners engaging in A)passively acquiring information about each other.
B)sharing more in-depth information about each other.
C)engaging in risky self disclosure.
D)personalized and synchronized communication.
Q3) Attempts to break up a relationship without explicitly stating a desire to do so are A)direct strategies.
B)predictive adaptations.
C)reactive adaptations.
D)indirect strategies.
Q4) Compare and contrast indirect and direct strategies for ending a relationship.
Q5) What is the difference between a bilateral dissolution and a unilateral dissolution?
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Chapter 11: Interpersonal Relationships at Home, Through
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Sample Questions
Q1) What is a "family" according to the text?
A)a social group having specified roles and statuses with ties of blood, marriage or adoption that usually shares a common residence and cooperates economically
B)a continuing relationship of love and care, and an assumption of responsibility for some other person
C)husbands, wives, and children who all live under one roof
D)a unit made up of any number of persons who live or have lived in relationship with one another over time in a common living space and who are usually, but not always, united by marriage and kinship
Q2) Which of the following is NOT a method for adding emotion to CMC messages?
A)using all capitals
B)adding emoticons
C)bolding letters, words, or phrases
D)moderating tone of voice
Q3) Which of the following is NOT a result of response time in CMC?
A)You are less likely to be deceived as the receiver of a message.
B)You have more control over what you say and the impression you create.
C)You can consider your message before you send it.
D)You can more easily deceive someone.
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Page 13