Business Administration
Test Preparation
Course Introduction
Business Administration is an interdisciplinary field that equips students with the fundamental principles and practical skills necessary to effectively manage and lead organizations of all types and sizes. The course covers key topics such as organizational behavior, accounting, marketing, finance, operations, and strategic management, while also emphasizing critical thinking, ethical decision-making, and effective communication. Through real-world case studies, collaborative projects, and analytical tools, students gain a holistic understanding of how businesses operate in a dynamic, global environment and are prepared for diverse career paths in management, entrepreneurship, consulting, and more.
Recommended Textbook
Canadian Organizational Behaviour 10th Canadian Edition by Steven Mcshane
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15 Chapters
3025 Verified Questions
3025 Flashcards
Source URL: https://quizplus.com/study-set/202 Page 2
Chapter 1: Introduction to the Field of Organizational Behaviour
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165 Verified Questions
165 Flashcards
Source URL: https://quizplus.com/quiz/2934
Sample Questions
Q1) Organizational memory includes knowledge embedded in the organization's systems and structures.
A)True
B)False
Answer: True
Q2) The degree to which a person minimizes conflict between work and nonwork demands refers to:
A)Personal-professional actualization.
B)work-life balance.
C)life choice balance.
D)quality of life issues.
E)stress management.
Answer: B
Q3) Which of the following is NOT an anchor of organizational behaviour?
A)Open systems anchor
B)Contingency anchor
C)Multidisciplinary anchor
D)Systematic research anchor
E)Multiple levels of analysis anchor
Answer: A
Page 3
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Chapter 2: Individual Behaviour
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213 Verified Questions
213 Flashcards
Source URL: https://quizplus.com/quiz/2935
Sample Questions
Q1) In Schwartz's circumplex model, self-enhancement refers to how much a person is motivated by self-interest.
A)True
B)False
Answer: True
Q2) Senior executives at CyberForm must make a decision that will affect many people, and where the decision may produce good or bad consequences for those affected. This decision:
A)has a high degree of moral intensity.
B)is one in which decision makers should rely only on the utilitarianism rule of ethics.
C)has a low degree of ethical sensitivity.
D)requires a low duty to care.
E)has a high degree of ethical sensitivity.
Answer: A
Q3) Values indirectly motivate behaviour by framing our perceptions of reality.
A)True
B)False
Answer: True
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4
Chapter 3: Perceiving Ourselves and Others in Organizations
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212 Verified Questions
212 Flashcards
Source URL: https://quizplus.com/quiz/2936
Sample Questions
Q1) The social identity theory attempts to explain:
A)how we compare ourselves with people who do not belong to our groups.
B)how we compare ourselves with people who do not belong to our groups and defining ourselves in terms of the groups in which we can be identified.
C)why we homogenize others by believing people within a group share common traits.
D)how we define ourselves in terms of the groups to which we can be identified.
E)All of the answers are correct.
Answer: E
Q2) Individuals with higher internal locus of control tend to evaluate others less favourably.
A)True
B)False
Answer: False
Q3) The primacy effect occurs because we have a strong need to quickly make sense of other people.
A)True
B)False
Answer: True
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Chapter 4: Workplace Emotions
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260 Verified Questions
260 Flashcards
Source URL: https://quizplus.com/quiz/2937
Sample Questions
Q1) People began using the word stress to describe the human response to harsh environmental conditions more than 500 years ago.
A)True
B)False
Q2) Individuals with high emotional stability cope more successfully in the face of significant change, adversity, or risk.
A)True
B)False
Q3) The general adaptation syndrome describes the consequences of stress.
A)True
B)False
Q4) Personal leave, telework, and flexible work time represent the three most common role-related stressors.
A)True
B)False
Q5) Explain how an employee's attitudes might be affected by cognitive dissonance.
Q6) Beliefs represent our perceptions about the attitude object.
A)True
B)False
Page 6
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Chapter 5: Foundations of Employee Motivation
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255 Verified Questions
255 Flashcards
Source URL: https://quizplus.com/quiz/2938
Sample Questions
Q1) Which of the following increases the future probability of behaviour by removing a negative stimulus after the desired behaviour occurs?
A)Intrinsic motivators
B)Extinction
C)Positive reinforcement
D)Negative reinforcement
E)Punishment
Q2) Accordingtoequitytheory,employeeschangetheircomparisonother
A)only when they feel overpaid.
B)every three or four months.
C)as a way to alter their inputs.
D)only when they are new to their jobs.
E)as a means of reducing feelings of inequity.
Q3) According to expectancy theory, communicating the existence of a performance-based reward system motivates employees by increasing their outcome valences.
A)True
B)False
Q4) Contrast drives and needs.
Q5) What are the A-B-Cs of behaviour modification?
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Chapter 6: Applied Performance Practices
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196 Verified Questions
196 Flashcards
Source URL: https://quizplus.com/quiz/2939
Sample Questions
Q1) Gainsharing plans tend to
A)increase efficiency without paying employees any financial reward.
B)reward individuals for their own personal performance rather than team or organizational performance.
C)tie employee pay directly to company profits.
D)create a reasonably strong effort-to-performance expectancy.
E)increase efficiency without paying employees any financial reward creating a reasonably strong effort-to-performance expectancy.
Q2) People with a high power distance give money a low priority in their lives.
A)True
B)False
Q3) Before meeting a new client, a salesperson visualizes the experience of meeting the person and effectively answering some of the challenging questions the client might ask. This activity is an example of:
A)empowerment.
B)poor performance.
C)job rotation.
D)rewarding competencies.
E)constructive thought patterns.
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Page 8
Chapter 7: Decision Making and Creativity
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184 Verified Questions
184 Flashcards
Source URL: https://quizplus.com/quiz/2940
Sample Questions
Q1) The creative potential of a person tends to increase with his or her
A)ability to apply ideas.
B)ability to analyze ideas.
C)ability to be persistent.
D)ability to synthesize information.
E)All of these statements are correct.
Q2) The highest level of employee involvement occurs when employees are asked to make recommendations to managers, who then decide whether to implement them.
A)True
B)False
Q3) Describe the rational choice paradigm of decision making.
Q4) The textbook argues that problem identification is usually the least important step in the rational choice paradigm.
A)True
B)False
Q5) Describe the four stages of the creative process.
Q6) Employee involvement mainly refers to controlling resources for one's own job. A)True
B)False
Page 9
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Chapter 8: Team Dynamics
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281 Verified Questions
281 Flashcards
Source URL: https://quizplus.com/quiz/2941
Sample Questions
Q1) Which of the following is NOT a team structure that encourages creativity in a team setting?
A)Brainwriting
B)Nominal group technique
C)The Delphi method
D)Electronic brainstorming
E)Brainstorming
Q2) Quokka Electronics has research and development operations in three locations across Canada. The company is planning to develop a new microprocessor, which involves exploring previously untested ideas and applying methods that have a high degree of complexity. This project would require a dozen researchers and technicians with diverse skills and knowledge and whose individual work would be highly interdependent with each other. Under these conditions, would you recommend a virtual team or a conventional face-to-face team?
Q3) Evaluation apprehension is most common in meetings attended by people with different levels of status or expertise.
A)True
B)False
Q4) Describe the distinctive features of a typical self-directed team.
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Chapter 9: Communicating in Organizations
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175 Verified Questions
175 Flashcards
Source URL: https://quizplus.com/quiz/2942
Sample Questions
Q1) What effect can jargon potentially have in organizations?
A)Jargon may shape and maintain an organization's cultural values.
B)Jargon may improve communication efficiency.
C)Jargon may symbolize an employee's identity in a group.
D)Jargon may result in misunderstandings between sender and receiver.
E)Jargon may improve communication efficiency, and at other times lead to misunderstandings between sender and receiver.
Q2) People experienced with a particular communication medium can "push" the amount of media richness normally possible through that information channel.
A)True
B)False
Q3) Management by walking around
A)is the label used to describe new executives when they get lost in unfamiliar buildings.
B)minimizes the problem of filtering in the communication process.
C)should be used only when executives need to explain corporate decisions.
D)is an ineffective process for upward communication.
E)All of these statements refer to management by walking around.
Q4) Describe four functions of communication.
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Chapter 10: Power and Influence in the Workplace
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186 Verified Questions
186 Flashcards
Source URL: https://quizplus.com/quiz/2943
Sample Questions
Q1) The most appropriate influence tactic depends on personal, organizational, and cultural values.
A)True
B)False
Q2) People might gain power by convincing others that they have something of value.
A)True
B)False
Q3) Silent authority and deference to authority are related concepts.
A)True
B)False
Q4) Control over information flow is a form of which source of power?
A)Coercive power
B)Reward power
C)Expert power
D)Legitimate power
E)Referent power
Q5) Research shows that the more brokering relationships you have, the more likely you are to get early promotions and higher pay.
A)True
B)False
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Chapter 11: Conflict and Negotiation in the Workplace
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189 Verified Questions
189 Flashcards
Source URL: https://quizplus.com/quiz/2944
Sample Questions
Q1) Which of the following most likely produces the highest risk of conflict?
A)Ambiguous rules and low task interdependence
B)Scarce resources and high task interdependence
C)Precise rules and resource scarcity
D)Plentiful resources and high goal compatibility
E)None of these have any effect on the risk of conflict
Q2) A large computer company was well known for the frequent debate among employees regarding various issues. Employees weren't afraid to disagree with their colleagues and to clearly argue their point. Although the discussions would sometimes get loud, employees never spoke angrily at each other and the discussants would always end the meeting in friendship. This computer company has many instances of:
A)debating conflict
B)task conflict
C)positional conflict
D)avoiding conflict management style
E)relationship conflict
Q3) Conflict tends to escalate more with a win-lose than with a win-win orientation.
A)True
B)False
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Page 13
Chapter 12: Leadership in Organizational Settings
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187 Verified Questions
187 Flashcards
Source URL: https://quizplus.com/quiz/184622
Sample Questions
Q1) According to the textbook, which of these leadership theories has little to no research support?
A)Leadership substitutes theory
B)Transformational leadership
C)Path-goal leadership theory
D)Emotional intelligence and integrity as leadership competencies
E)The situational leadership theory
Q2) People tend to evaluate female leaders slightly less favourably than male leaders because:
A)people don't have many examples of women in leadership roles.
B)women aren't as skilled at leading people.
C)women tend to use one leadership style whereas effective leaders use many styles.
D)they tend to rely on gender stereotypes and prototypes of leaders.
E)of all these reasons.
Q3) Path-goal theory states that effective leaders have high emotional intelligence, integrity and motivation to become a leader.
A)True
B)False
Q4) Are transformational leaders charismatic leaders?
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Chapter 13: Designing Organizational Structures
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177 Verified Questions
177 Flashcards
Source URL: https://quizplus.com/quiz/184623
Sample Questions
Q1) A divisionalized structure is recommended in
A)munificent environments.
B)stable environments.
C)integrated environments.
D)diverse environments.
E)This structure is not recommended for any of these environments.
Q2) Larger organizations tend to
A)have similar structures to smaller organizations.
B)operate without any form of departmentalization for long periods of time.
C)make greater use of standardization than do smaller firms.
D)have all of these characteristics.
E)have none of these characteristics.
Q3) Which organizational structure actually consists of several organizations?
A)Simple structure
B)Matrix structure
C)Functional structure
D)Network structure
E)Divisionalized structure
Q4) Describe the limitations of the functional departmental structure.
Q5) What role does organizational strategy play in designing organizations?
15
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Chapter 14: Organizational Culture
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184 Verified Questions
184 Flashcards
Source URL: https://quizplus.com/quiz/2947
Sample Questions
Q1) Which of these statements about organizational subcultures is FALSE?
A)Some subcultures support the organization's dominant culture.
B)Subcultures potentially maintain the organization's standards of performance and ethical behaviour.
C)Organizations should subdue subcultures that oppose the firm's dominant values.
D)Some subcultures directly oppose the organization's core values.
E)Subcultures spawn emerging values that the company may eventually adopt.
Q2) Artifacts refer mainly to the paintings and other tangible objects that appear throughout the organization.
A)True
B)False
Q3) Organizational culture is not represented by espoused values.
A)True
B)False
Q4) Every organization should discourage "tribal storytellers" since they are typically unproductive workers.
A)True
B)False
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Page 16
Chapter 15: Organizational Change
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161 Verified Questions
161 Flashcards
Source URL: https://quizplus.com/quiz/184624
Sample Questions
Q1) Describe three ethical problems that may arise from organizational change activities.
Q2) In some situations, resistance to change occurs when employees are worried that it will make them worse off.
A)True
B)False
Q3) Diffusion of change is more likely to succeed if people involved in the pilot project receive recognition and rewards for changing their previous work practices.
A)True
B)False
Q4) Increasing the restraining forces and reducing the driving forces tends to:
A)reduce the likelihood of change.
B)unfreeze the status quo.
C)decrease environmental stability.
D)create an urgency to change.
E)have none of these effects.
Q5) The action research approach was first introduced in the 1960s. A)True B)False
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